Senior ICT Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems This is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults. What you'll do: Incident and Escalation Management Act as an escalation point for incidents raised by 1st and 2nd line Diagnose and resolve complex technical issues across multiple systems Provide root cause analysis for major and recurring incidents Infrastructure and System Ownership Act as a technical specialist or owner for the systems assigned to you Monitor performance, capacity and resilience across these systems Security and Compliance Support the investigation and remediation of security incidents and vulnerabilities Apply security best practises, hardening and patching Perform regular vulnerability scanning to improve posture and resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure technical knowledge is captured and transferable amongst colleagues Who you are: You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations. Key Requirements: Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure. Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training) Security Cleared to NPPV3 Level (provided) Full UK Driving License What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Company Car 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 24, 2026
Full time
Senior ICT Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems This is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults. What you'll do: Incident and Escalation Management Act as an escalation point for incidents raised by 1st and 2nd line Diagnose and resolve complex technical issues across multiple systems Provide root cause analysis for major and recurring incidents Infrastructure and System Ownership Act as a technical specialist or owner for the systems assigned to you Monitor performance, capacity and resilience across these systems Security and Compliance Support the investigation and remediation of security incidents and vulnerabilities Apply security best practises, hardening and patching Perform regular vulnerability scanning to improve posture and resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure technical knowledge is captured and transferable amongst colleagues Who you are: You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations. Key Requirements: Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure. Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training) Security Cleared to NPPV3 Level (provided) Full UK Driving License What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Company Car 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Commercial Manager Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Commercial Lead, the Commercial Manager will work closely with the Legal and Commercial team(s), as well as the wider telent Project team to help provide commercial support and expertise to help ensure telent is exercising its obligations fully in line with the contractual requirements across our Asset Management function. This is a hybrid working role, with a requirement to be in our Warwick HQ 1 day per week. What you'll do: Provide a contractual support and guidance to the business regarding terms and conditions and contractual obligations including regulatory requirements. Working collaboratively to review bids and contracts, to discuss and advise on the appropriate commercial structure of the deal/issue and to negotiate and draft contracts and correspondence with customers. You will also be the commercial representative on cost reviews and deal reviews and clearly present and summarise the commercial position to the reviewers; Implement commercial strategy for proposals / tenders that maximise the commercial position whilst delivering tenders in accordance with competition rules, company processes and policies. Ensure company policies, processes and procedures are followed, consistently across the business and consistently across the business including reviewing for improvements. Prepare, review and approve in line with company delegations proposed contract proposed contractual agreements and change requests / notices. Identify and implement complex sub-contract arrangements that mitigate commercial risk through the application of appropriate flow down terms and bespoke contracting methods. Provide training to Telent's Commercial Officers around the Order Acceptance process and assist with the Order Acceptance mailbox during peak times or to cover absence. Who you are: You are a commercially driven professional with proven experience managing contracts, costs, and commercial risk in complex project environments, ideally within the Telecoms / Utilities / Transport or Civil Engineering industries. Key Requirements: Proven experience in a commercial management role within a relevant industry Strong knowledge of contract management, ideally including NEC and/or other standard form contracts Experience managing commercial risk, cost control, forecasting, and margin improvement Strong negotiation skills with customers, suppliers, and internal stakeholders Commercial awareness with the ability to identify opportunities for value creation and cost efficiency Excellent analytical and financial acumen, including reporting and data-driven decision making Ability to work under pressure, manage competing priorities, and meet deadlines High level of integrity, accountability, and attention to detail What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 23, 2026
Full time
Commercial Manager Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Commercial Lead, the Commercial Manager will work closely with the Legal and Commercial team(s), as well as the wider telent Project team to help provide commercial support and expertise to help ensure telent is exercising its obligations fully in line with the contractual requirements across our Asset Management function. This is a hybrid working role, with a requirement to be in our Warwick HQ 1 day per week. What you'll do: Provide a contractual support and guidance to the business regarding terms and conditions and contractual obligations including regulatory requirements. Working collaboratively to review bids and contracts, to discuss and advise on the appropriate commercial structure of the deal/issue and to negotiate and draft contracts and correspondence with customers. You will also be the commercial representative on cost reviews and deal reviews and clearly present and summarise the commercial position to the reviewers; Implement commercial strategy for proposals / tenders that maximise the commercial position whilst delivering tenders in accordance with competition rules, company processes and policies. Ensure company policies, processes and procedures are followed, consistently across the business and consistently across the business including reviewing for improvements. Prepare, review and approve in line with company delegations proposed contract proposed contractual agreements and change requests / notices. Identify and implement complex sub-contract arrangements that mitigate commercial risk through the application of appropriate flow down terms and bespoke contracting methods. Provide training to Telent's Commercial Officers around the Order Acceptance process and assist with the Order Acceptance mailbox during peak times or to cover absence. Who you are: You are a commercially driven professional with proven experience managing contracts, costs, and commercial risk in complex project environments, ideally within the Telecoms / Utilities / Transport or Civil Engineering industries. Key Requirements: Proven experience in a commercial management role within a relevant industry Strong knowledge of contract management, ideally including NEC and/or other standard form contracts Experience managing commercial risk, cost control, forecasting, and margin improvement Strong negotiation skills with customers, suppliers, and internal stakeholders Commercial awareness with the ability to identify opportunities for value creation and cost efficiency Excellent analytical and financial acumen, including reporting and data-driven decision making Ability to work under pressure, manage competing priorities, and meet deadlines High level of integrity, accountability, and attention to detail What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Project Manager As a Project Manager/Leader at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our goals. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Project Manager, the Project Manager will work on a portfolio of Comms projects across London for our customers, including TfL & Morgan Sindall. This is a hybrid working role, with a requirement to be in our Canning Town office 2 days per week. What you'll do: Lead all aspects of project delivery. Determining and defining client project scope and objectives. Creation and ongoing management of the Project Execution/Mobilisation Plan(s). Creating and ensuring ongoing management of the Project Plan. Financial performance of assigned projects, including monitoring and reporting through designated systems and responsible for managing projects Profit and Loss accounts Set up stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan. Present the monthly contract review paperwork to senior management on allocated projects Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required. Who you are: You have Project Management experience gained in a fast paced Comms environment. You thrive on coordinating complex projects, managing stakeholders, and driving solutions that are safe, on time, and on budget. Clear, confident, and detail-focused, you make things happen. Key Requirements: Experience working on complex projects within the Rail / Telecoms / Utilities industry. Excellent financial and commercial experience of managing project budgets & finances Management of a portfolio of works of 3M or more Working knowledge of Health and Safety regulations Experience of managing complex customer and end user relationships Full driving license and flexibility to travel ad hoc to customer sites in London What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 22, 2026
Full time
Project Manager As a Project Manager/Leader at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our goals. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Project Manager, the Project Manager will work on a portfolio of Comms projects across London for our customers, including TfL & Morgan Sindall. This is a hybrid working role, with a requirement to be in our Canning Town office 2 days per week. What you'll do: Lead all aspects of project delivery. Determining and defining client project scope and objectives. Creation and ongoing management of the Project Execution/Mobilisation Plan(s). Creating and ensuring ongoing management of the Project Plan. Financial performance of assigned projects, including monitoring and reporting through designated systems and responsible for managing projects Profit and Loss accounts Set up stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan. Present the monthly contract review paperwork to senior management on allocated projects Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required. Who you are: You have Project Management experience gained in a fast paced Comms environment. You thrive on coordinating complex projects, managing stakeholders, and driving solutions that are safe, on time, and on budget. Clear, confident, and detail-focused, you make things happen. Key Requirements: Experience working on complex projects within the Rail / Telecoms / Utilities industry. Excellent financial and commercial experience of managing project budgets & finances Management of a portfolio of works of 3M or more Working knowledge of Health and Safety regulations Experience of managing complex customer and end user relationships Full driving license and flexibility to travel ad hoc to customer sites in London What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
SCIDA Site Engineer - RAF ICT Assurance Location: Field based - RAF Blandford Forum / RAF Swanwick and other RAF / MOD Sites Industry: Defence, MOD, RAF, Telecoms, Critical National Infrastructure Package: Competitive Salary + Company Vehicle + Flexible Benefits Join Telent and become part of the team that helps keep the UK's critical national infrastructure connected and protected 24/7. As a SCIDA Field Engineer, you'll work at the heart of Defence ICT assurance, supporting the RAF and wider MOD estate by ensuring that ICT systems are designed, installed and maintained to the highest security, safety and engineering standards. This role sits within the SCIDA (Site Coordinating Installation Design Authority) programme - a mandated MOD function responsible for assuring the design, installation and compliance of ICT infrastructure across Defence environments. We are seeking professionals ideally from Telecoms, RAF, Armed Forces or Defence engineering backgrounds , confident working independently and travelling across the Dorset and Hampshire regions. Full Right to Work in the UK, eligibility to gain NPPV3 / SC Security Clearance required, and DV (Developed Vetting) may also be required. The Role: As a SCIDA Field Engineer, you will deliver SCIDA services, conduct engineering assurance, and provide specialist guidance across allocated sites across the Hampshire and Dorset locations. You will support Engineering Change Requests (ECRs), complete site inspections, undertake design reviews, and advise on compliance with JSP 453, JSP 440, AP 600 and key British Standards. Working closely with RAF site teams, Air SCIDA Engineers and your Telent Area Manager, you will help maintain continuity of operational services while ensuring safe, compliant and secure ICT installations. This is a hands-on field-based engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What You'll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA Engineering Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform post-installation inspections and coordinate resolution of issues Report non-compliances in design, installation or policy to appropriate stakeholders Provide briefings and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide specialist engineering or project management expertise when required Identify cost-saving opportunities and efficiency improvements Conduct site assessments and produce cost estimates for SCIDA support Offer specialist knowledge (e.g., confined spaces, working at height, fire safety) Secondary Responsibilities Support pan-estate assessments and contribute to quarterly progress reporting Complete mandatory SCIDA training and engage in PDR processes Provide cover for colleagues during absence and maintain continuity documentation Identify business opportunities and pursue professional development (CEng, IEng, NVQs) Gain awareness of company financial drivers and broader Telent teams Health, Safety, Equality & Security Follow Telent and MOD Health & Safety and Environmental Protection regulations Adhere to Equality & Diversity policies and complete mandatory training Comply with MOD security protocols when handling protected information SC Clearance required UK National requirement (security) SCIDA Field Engineer - Who You Are: You are a structured, disciplined and self-motivated engineer with strong Defence industry ICT experience. You work confidently across multiple locations, communicate effectively at senior level, and produce clear technical documentation. Experience in SCIDA, RAF engineering, Telecoms or MOD related ICT gives you the capability to interpret standards, assess compliance and guide safe, secure and high-quality installations. SCIDA Field Engineer - Key Requirements: SCIDA Foundation courses (desirable, but will be provided if not already held) SCIDA experience (AIR SCIDA or other related ICT environments) - Essential Working and/or knowledge of JSP 440, JSP 453, DICTIS, JSP 375, BS Standards, SIs, SDIP-29/2 Experience with MoD CIS/ICT/ATM systems Crypto / Cryptographic and/or TEMPEST awareness SC Clearance (or ability to obtain) UK National security requirement DV (Developed Vetting) may also be required Strong technical documentation and reporting skills Experience briefing senior stakeholders Knowledge of H&S regulations and engineering standards Ability to work independently and manage multiple sites Compliance, inspection and technical reporting experience Telent - What We Offer: 26 days annual leave + 8 bank holidays (buy/sell available) Company pension scheme Access to the Flexible Benefits portal Family-friendly policies Wellbeing and occupational health support Telent Reward Scheme - discounts on cinema, restaurants and shopping We're committed to fostering an inclusive environment where everyone belongs, can be themselves and can thrive. Our teams reflect the diverse communities we serve. Telent Core Values: Be Collaborative, Be Customer Focused, Be Inclusive, Take Responsibility
Apr 22, 2026
Full time
SCIDA Site Engineer - RAF ICT Assurance Location: Field based - RAF Blandford Forum / RAF Swanwick and other RAF / MOD Sites Industry: Defence, MOD, RAF, Telecoms, Critical National Infrastructure Package: Competitive Salary + Company Vehicle + Flexible Benefits Join Telent and become part of the team that helps keep the UK's critical national infrastructure connected and protected 24/7. As a SCIDA Field Engineer, you'll work at the heart of Defence ICT assurance, supporting the RAF and wider MOD estate by ensuring that ICT systems are designed, installed and maintained to the highest security, safety and engineering standards. This role sits within the SCIDA (Site Coordinating Installation Design Authority) programme - a mandated MOD function responsible for assuring the design, installation and compliance of ICT infrastructure across Defence environments. We are seeking professionals ideally from Telecoms, RAF, Armed Forces or Defence engineering backgrounds , confident working independently and travelling across the Dorset and Hampshire regions. Full Right to Work in the UK, eligibility to gain NPPV3 / SC Security Clearance required, and DV (Developed Vetting) may also be required. The Role: As a SCIDA Field Engineer, you will deliver SCIDA services, conduct engineering assurance, and provide specialist guidance across allocated sites across the Hampshire and Dorset locations. You will support Engineering Change Requests (ECRs), complete site inspections, undertake design reviews, and advise on compliance with JSP 453, JSP 440, AP 600 and key British Standards. Working closely with RAF site teams, Air SCIDA Engineers and your Telent Area Manager, you will help maintain continuity of operational services while ensuring safe, compliant and secure ICT installations. This is a hands-on field-based engineering role with significant responsibility and influence across RAF operational environments. SCIDA Field Engineer - What You'll Do: SCIDA Service Delivery Serve as the point of contact for allocated sites, reporting to the Area Manager Deliver SCIDA services in accordance with Air SCIDA Engineering Instructions and JSP 453 Attend siting boards, surveys and RAF/MOD meetings to support project delivery Conduct initial design reviews and identify compliance risks Perform post-installation inspections and coordinate resolution of issues Report non-compliances in design, installation or policy to appropriate stakeholders Provide briefings and technical advice to RAF personnel and Air SCIDA Engineers Ensure CAIFRE requirements are applied (Confidentiality, Availability, Integrity, Flexibility, Resilience, Economy) Verify that installations match approved plans and update CMDB data accordingly Engineering & Project Support Contribute to SCIDA documentation and Engineering Instructions Chair engineering meetings and participate in ECR reviews Advise Site Executives and OC Engineers on engineering compliance Provide specialist engineering or project management expertise when required Identify cost-saving opportunities and efficiency improvements Conduct site assessments and produce cost estimates for SCIDA support Offer specialist knowledge (e.g., confined spaces, working at height, fire safety) Secondary Responsibilities Support pan-estate assessments and contribute to quarterly progress reporting Complete mandatory SCIDA training and engage in PDR processes Provide cover for colleagues during absence and maintain continuity documentation Identify business opportunities and pursue professional development (CEng, IEng, NVQs) Gain awareness of company financial drivers and broader Telent teams Health, Safety, Equality & Security Follow Telent and MOD Health & Safety and Environmental Protection regulations Adhere to Equality & Diversity policies and complete mandatory training Comply with MOD security protocols when handling protected information SC Clearance required UK National requirement (security) SCIDA Field Engineer - Who You Are: You are a structured, disciplined and self-motivated engineer with strong Defence industry ICT experience. You work confidently across multiple locations, communicate effectively at senior level, and produce clear technical documentation. Experience in SCIDA, RAF engineering, Telecoms or MOD related ICT gives you the capability to interpret standards, assess compliance and guide safe, secure and high-quality installations. SCIDA Field Engineer - Key Requirements: SCIDA Foundation courses (desirable, but will be provided if not already held) SCIDA experience (AIR SCIDA or other related ICT environments) - Essential Working and/or knowledge of JSP 440, JSP 453, DICTIS, JSP 375, BS Standards, SIs, SDIP-29/2 Experience with MoD CIS/ICT/ATM systems Crypto / Cryptographic and/or TEMPEST awareness SC Clearance (or ability to obtain) UK National security requirement DV (Developed Vetting) may also be required Strong technical documentation and reporting skills Experience briefing senior stakeholders Knowledge of H&S regulations and engineering standards Ability to work independently and manage multiple sites Compliance, inspection and technical reporting experience Telent - What We Offer: 26 days annual leave + 8 bank holidays (buy/sell available) Company pension scheme Access to the Flexible Benefits portal Family-friendly policies Wellbeing and occupational health support Telent Reward Scheme - discounts on cinema, restaurants and shopping We're committed to fostering an inclusive environment where everyone belongs, can be themselves and can thrive. Our teams reflect the diverse communities we serve. Telent Core Values: Be Collaborative, Be Customer Focused, Be Inclusive, Take Responsibility
Contract Coordinator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting into the Contract Manager, the Contract Coordinator will be responsible for providing Administrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. This is a Hybrid role with 3 days working from our Aylesford office ME20 7TZ and 2 days from home. What you'll do: To ensure all engineer tasking is achieved within time and to planed requirements for the contract and customer expectations Liaise with Engineers to issue faults and receive repair details To be the first point of contact for all customer enquiries, support, and fault calls To ensure fault records are accurately maintained to time and plan Raise, log and receive purchase orders on the Oracle system Use ServiceNow to monitor faults and trends Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan Liaise with Third Party companies to arrange works Who you are: You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority. Contract Coordinator Key Requirements: Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Ability to work towards KPI's and strict SLA's Ability to react to changing circumstances and work under pressure Good IT skills for Excel and Microsoft Word are essential The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 22, 2026
Full time
Contract Coordinator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting into the Contract Manager, the Contract Coordinator will be responsible for providing Administrative Support, fault coordination, engineer tasking and day to day administration support across installation projects and Term maintenance contracts. This is a Hybrid role with 3 days working from our Aylesford office ME20 7TZ and 2 days from home. What you'll do: To ensure all engineer tasking is achieved within time and to planed requirements for the contract and customer expectations Liaise with Engineers to issue faults and receive repair details To be the first point of contact for all customer enquiries, support, and fault calls To ensure fault records are accurately maintained to time and plan Raise, log and receive purchase orders on the Oracle system Use ServiceNow to monitor faults and trends Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan Liaise with Third Party companies to arrange works Who you are: You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority. Contract Coordinator Key Requirements: Will be able to demonstrate a highly professional manner when dealing with clients/customers/Engineers Previous experience of scheduling work Ability to work towards KPI's and strict SLA's Ability to react to changing circumstances and work under pressure Good IT skills for Excel and Microsoft Word are essential The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Station Systems Technician Level 4 - Nights When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure. Reporting to the planned Maintenance Manager, the successful Station Systems Technician will be responsible for carrying out planned preventative maintenance activities on CCTV, CIS, PA, SISS (Station Information and Security Systems). The role is to work permanent nights Sunday to Thursday, 10pm to 6am from our Pirin Court Depot E16 4TL, located close to Canning Town . What you'll do as a Station Systems Technician: Assist more qualified technicians in undertaking fault rectification on CCTV, Public Address / Voice Activation systems (PAVA), Public Help Points PHP and CIS screens Attending planned, remedial and corrective maintenance tasks Ensuring SISS assets are well maintained, and station communication faults are reported and fixed Utilising field IT equipment to provide real time remedial and planned maintenance data Liaison with Telent Service Centre for tasking, fault updates and completions. Who you are: This is a great entry level role, for someone who is hands on, can multi-task and who enjoys learning, as you will join a team of experienced Technicians. The Level 4 Technician will also suit you if you have experience within a similar role or have an understanding of Network Rail health & safety procedures/processes. Station Systems Technician Key requirements: CCTV, IP networking or electrical background Good understanding of O365 packages and IT awareness Ability to solve problems and fault find Full UK Driving Licence The job holder will be required to work from Pirin Court Service Centre as part of a team working nights Sunday to Thursday, 10pm to 6am . What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually Pool Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 20, 2026
Full time
Station Systems Technician Level 4 - Nights When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure. Reporting to the planned Maintenance Manager, the successful Station Systems Technician will be responsible for carrying out planned preventative maintenance activities on CCTV, CIS, PA, SISS (Station Information and Security Systems). The role is to work permanent nights Sunday to Thursday, 10pm to 6am from our Pirin Court Depot E16 4TL, located close to Canning Town . What you'll do as a Station Systems Technician: Assist more qualified technicians in undertaking fault rectification on CCTV, Public Address / Voice Activation systems (PAVA), Public Help Points PHP and CIS screens Attending planned, remedial and corrective maintenance tasks Ensuring SISS assets are well maintained, and station communication faults are reported and fixed Utilising field IT equipment to provide real time remedial and planned maintenance data Liaison with Telent Service Centre for tasking, fault updates and completions. Who you are: This is a great entry level role, for someone who is hands on, can multi-task and who enjoys learning, as you will join a team of experienced Technicians. The Level 4 Technician will also suit you if you have experience within a similar role or have an understanding of Network Rail health & safety procedures/processes. Station Systems Technician Key requirements: CCTV, IP networking or electrical background Good understanding of O365 packages and IT awareness Ability to solve problems and fault find Full UK Driving Licence The job holder will be required to work from Pirin Court Service Centre as part of a team working nights Sunday to Thursday, 10pm to 6am . What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually Pool Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Telent System Engineer - Networks and Security Hybrid - with 1 day a week in our Canning Town office - E16 Telent are currently recruiting for a Systems Engineer to join the Transport side of their business - this is a permanent positon based from our office near Canning Town, you will ideally attend the office at least 1 day a week (E16) The system engineer will work in a small team that supports both the projects team and maintenance team delivering works across London Underground and Network Rail systems. We would be delighted to hear from you if you have the following experience: - Experience with producing or maintaining Cyber security processes and procedures - Experience with maintaining and configuring firewalls including Cisco and Juniper. - Experience of designing, building, testing and maintaining network equipment, including Switches, Routers and firewalls - Experience of designing, building, testing and maintaining Windows Server architectures - Experience of working in a London Underground Environment (desirable but not essential) - Experience working with network support tools including network management systems and policy enforcement - Experience working with Microsoft Sentinel SIEM Role Profile: - The role will be to work with the network and security team who focus on - building and maintaining, network and security systems - producing system design documentation - Creating Cyber Security documentation and processes - The system engineer will support the creation of cyber security documentation to meet customers standards - Supporting the project team to design test and deliver network upgrades for our customers. Typical Deliverables: - To provide technical support and continual improvement for rail's cyber security approach - Carry out network and security design works for our customer networks - Provide a technical interface to the client as required - Supporting the design and integration of the SIEM platform - Support customer networks and systems to our rail customers - Work with other teams to improve systems security and monitoring Business Operations Skills - Qualifications: - HND or above in an engineering/Computer discipline or 5 years' experience in a similar role - Cisco CCNP or possibly CCNA with aspirations to complete the CCNP - Any Security accreditation would be beneficial including CISSP or CompTIA CYSA+ for example - ITIL foundation Behavioural Requirements: - You will be an effective communicator (both written and verbal) - Proven experience within a networks or security infrastructure environment - Demonstrable emotional intelligence to communicate effectively and positively with customers and colleagues in a challenging environment Excellent employee benefits: Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: - 33 days holiday, including public holidays, plus the option to buy or sell five days each year - Company pension scheme - A range of family friendly policies - An employee-funded car leasing scheme - Occupational health support We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion.
Apr 18, 2026
Full time
Telent System Engineer - Networks and Security Hybrid - with 1 day a week in our Canning Town office - E16 Telent are currently recruiting for a Systems Engineer to join the Transport side of their business - this is a permanent positon based from our office near Canning Town, you will ideally attend the office at least 1 day a week (E16) The system engineer will work in a small team that supports both the projects team and maintenance team delivering works across London Underground and Network Rail systems. We would be delighted to hear from you if you have the following experience: - Experience with producing or maintaining Cyber security processes and procedures - Experience with maintaining and configuring firewalls including Cisco and Juniper. - Experience of designing, building, testing and maintaining network equipment, including Switches, Routers and firewalls - Experience of designing, building, testing and maintaining Windows Server architectures - Experience of working in a London Underground Environment (desirable but not essential) - Experience working with network support tools including network management systems and policy enforcement - Experience working with Microsoft Sentinel SIEM Role Profile: - The role will be to work with the network and security team who focus on - building and maintaining, network and security systems - producing system design documentation - Creating Cyber Security documentation and processes - The system engineer will support the creation of cyber security documentation to meet customers standards - Supporting the project team to design test and deliver network upgrades for our customers. Typical Deliverables: - To provide technical support and continual improvement for rail's cyber security approach - Carry out network and security design works for our customer networks - Provide a technical interface to the client as required - Supporting the design and integration of the SIEM platform - Support customer networks and systems to our rail customers - Work with other teams to improve systems security and monitoring Business Operations Skills - Qualifications: - HND or above in an engineering/Computer discipline or 5 years' experience in a similar role - Cisco CCNP or possibly CCNA with aspirations to complete the CCNP - Any Security accreditation would be beneficial including CISSP or CompTIA CYSA+ for example - ITIL foundation Behavioural Requirements: - You will be an effective communicator (both written and verbal) - Proven experience within a networks or security infrastructure environment - Demonstrable emotional intelligence to communicate effectively and positively with customers and colleagues in a challenging environment Excellent employee benefits: Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: - 33 days holiday, including public holidays, plus the option to buy or sell five days each year - Company pension scheme - A range of family friendly policies - An employee-funded car leasing scheme - Occupational health support We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion.
Project Manager (London Underground) As a Project Manager/Leader at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our goals. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Project Manager, the Project Manager will be responsible for leading a portfolio of Telecoms, Security and Station Management (PAVA / CCTV) projects across the London Underground estate. This is a hybrid working role, with a requirement to be in our Canning Town office 2 days per week. What you'll do: Provide day to day management and direction and support to the assigned Project Delivery Team, providing regular and effective communication and prioritisation. Identify areas for improvement in project performance to drive continuous improvement Determining and defining client project scope and objectives. Set up stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan Financial performance of assigned projects, including monitoring and reporting through designated systems and responsible for managing projects Profit and Loss accounts Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required Present the monthly contract review paperwork to senior management on allocated projects. Line Management of 2 x APM's Who you are: You are a skilled Project Manager with experience delivering projects within the London Underground estate. You thrive on coordinating complex projects, managing stakeholders, and driving solutions that are safe, on time, and on budget. Clear, confident, and detail-focused, you make things happen. Key Requirements: Experience working on complex projects within the London Underground environment is essential Excellent financial and commercial experience of managing multi-million project budgets Experience leading a successful team Working knowledge of Health and Safety regulations Experience of managing complex customer and end user relationships Full driving license and flexibility to travel ad hoc to customer sites in London What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Oct 08, 2025
Full time
Project Manager (London Underground) As a Project Manager/Leader at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our goals. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Project Manager, the Project Manager will be responsible for leading a portfolio of Telecoms, Security and Station Management (PAVA / CCTV) projects across the London Underground estate. This is a hybrid working role, with a requirement to be in our Canning Town office 2 days per week. What you'll do: Provide day to day management and direction and support to the assigned Project Delivery Team, providing regular and effective communication and prioritisation. Identify areas for improvement in project performance to drive continuous improvement Determining and defining client project scope and objectives. Set up stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan Financial performance of assigned projects, including monitoring and reporting through designated systems and responsible for managing projects Profit and Loss accounts Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required Present the monthly contract review paperwork to senior management on allocated projects. Line Management of 2 x APM's Who you are: You are a skilled Project Manager with experience delivering projects within the London Underground estate. You thrive on coordinating complex projects, managing stakeholders, and driving solutions that are safe, on time, and on budget. Clear, confident, and detail-focused, you make things happen. Key Requirements: Experience working on complex projects within the London Underground environment is essential Excellent financial and commercial experience of managing multi-million project budgets Experience leading a successful team Working knowledge of Health and Safety regulations Experience of managing complex customer and end user relationships Full driving license and flexibility to travel ad hoc to customer sites in London What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
Oct 07, 2025
Full time
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
Oracle HCM Systems Administrator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Product Owner, you'll be hands-on with analysis, troubleshooting, testing, and continuous improvements. You'll also coach colleagues, simplify processes, and provide first-line support to keep our HR systems running smoothly. This is a great opportunity for someone who enjoys working at the intersection of HR and technology - making systems work better for people. This is a hybrid working role with a requirement to be in our Warwick HQ 1 day per month. What you'll do: Provide first-line support for HR system queries via the helpdesk, ensuring timely resolution and excellent user experience. Investigate, troubleshoot, and resolve system issues, collaborating with relevant teams to implement effective solutions. Support testing and updates across all Oracle HCM modules, including patch releases and new functionalities, ensuring processes continue to function effectively. Create, maintain, and deliver training materials and user guides, empowering HR colleagues to use the system efficiently and independently. Contribute to continuous improvement projects, suggesting enhancements to system functionality and user experience. Assist with change management initiatives, including adoption of new processes, system updates, and data management. Support the preparation of reports and data uploads, ensuring accurate and efficient handling of HR system data. Who you are: You're an experienced HR Systems professional with a solid background in Oracle HCM. Analytical and detail-oriented, you enjoy problem-solving and explaining technical issues in a clear, approachable way. Key Requirements: Hands-on experience with Oracle Cloud Applications (HCM / Fusion HCM / HR modules). Skilled in writing and managing test scripts, UAT, and reporting outcomes. Able to create and run reports in Oracle HCM. Experience providing 1st line system support. Confident using MS Office, particularly Excel at an intermediate/advanced level. Excellent communication skills, both written and verbal. Strong analytical mindset with the ability to diagnose and resolve system issues. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Oct 07, 2025
Full time
Oracle HCM Systems Administrator Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Product Owner, you'll be hands-on with analysis, troubleshooting, testing, and continuous improvements. You'll also coach colleagues, simplify processes, and provide first-line support to keep our HR systems running smoothly. This is a great opportunity for someone who enjoys working at the intersection of HR and technology - making systems work better for people. This is a hybrid working role with a requirement to be in our Warwick HQ 1 day per month. What you'll do: Provide first-line support for HR system queries via the helpdesk, ensuring timely resolution and excellent user experience. Investigate, troubleshoot, and resolve system issues, collaborating with relevant teams to implement effective solutions. Support testing and updates across all Oracle HCM modules, including patch releases and new functionalities, ensuring processes continue to function effectively. Create, maintain, and deliver training materials and user guides, empowering HR colleagues to use the system efficiently and independently. Contribute to continuous improvement projects, suggesting enhancements to system functionality and user experience. Assist with change management initiatives, including adoption of new processes, system updates, and data management. Support the preparation of reports and data uploads, ensuring accurate and efficient handling of HR system data. Who you are: You're an experienced HR Systems professional with a solid background in Oracle HCM. Analytical and detail-oriented, you enjoy problem-solving and explaining technical issues in a clear, approachable way. Key Requirements: Hands-on experience with Oracle Cloud Applications (HCM / Fusion HCM / HR modules). Skilled in writing and managing test scripts, UAT, and reporting outcomes. Able to create and run reports in Oracle HCM. Experience providing 1st line system support. Confident using MS Office, particularly Excel at an intermediate/advanced level. Excellent communication skills, both written and verbal. Strong analytical mindset with the ability to diagnose and resolve system issues. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Maintenance Supervisor Fire Assets When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Reactive Delivery Manager, the successful Maintenance Supervisor will supervise and lead a team of highly skilled fire engineers, in a fault and reactive environment for Fire systems (detection / suppression). Focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from 6pm to 6am from our Pirin Court Depot E16 4TL. Maintenance Supervisor, what you'll do: Lead and supervise a team 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract Managing the availability of resources to efficiently carry out the reactive maintenance work Ensure engineers complete all works to a high standard and against operational plans Scheduling and monitoring of works to ensure continued compliance Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc There is a requirement to go out to site to support and direct on escalation's as needed Who you are: We are seeking someone from a Fire Maintenance background, ranging from individual assets to smoke heads, control panels and call points, who understands that health and safety is paramount. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment. Reactive Supervisor Key Requirements: This role is to work nights, 4 on 4 off shifts, from 6pm to 6am Previous experience of leading fire engineers in single or multi-site maintenance Experience within a Fire Maintenance environment or London Underground/Network Rail environment Full UK Driving Licence Drug & Alcohol testing is required for this role What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts per year holiday Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Oct 06, 2025
Full time
Maintenance Supervisor Fire Assets When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Reactive Delivery Manager, the successful Maintenance Supervisor will supervise and lead a team of highly skilled fire engineers, in a fault and reactive environment for Fire systems (detection / suppression). Focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from 6pm to 6am from our Pirin Court Depot E16 4TL. Maintenance Supervisor, what you'll do: Lead and supervise a team 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract Managing the availability of resources to efficiently carry out the reactive maintenance work Ensure engineers complete all works to a high standard and against operational plans Scheduling and monitoring of works to ensure continued compliance Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc There is a requirement to go out to site to support and direct on escalation's as needed Who you are: We are seeking someone from a Fire Maintenance background, ranging from individual assets to smoke heads, control panels and call points, who understands that health and safety is paramount. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment. Reactive Supervisor Key Requirements: This role is to work nights, 4 on 4 off shifts, from 6pm to 6am Previous experience of leading fire engineers in single or multi-site maintenance Experience within a Fire Maintenance environment or London Underground/Network Rail environment Full UK Driving Licence Drug & Alcohol testing is required for this role What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts per year holiday Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Station Systems Technician - Nights The successful Level 4 Technician will be responsible for carrying out planned preventative maintenance activities and assisting with reactive or planned maintenance on CCTV, CIS, PA, SISS (Station Information and Security Systems). The role is to work Nights, Sundays to Thursday 10pm to 6am and cover stations in Slough, Taplow and within the M25. The successful candidate will ideally be based inside the M25 When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. SISS Level 4 Technician, what you'll do: Attending planned or remedial maintenance tasks for CCTV, PA Public Address Systems or Passenger Help Points Ensuring (SISS) station assets are well maintained, and station communication faults are reported and fixed Utilising field IT equipment to provide real time corrective, remedial or planned maintenance data Use specialist tools and test equipment to maintain systems to specification Liaison with Telent Service Centre for tasking, fault updates and completions. Complete maintenance activities on communications systems against the defined schedule Opportunity to gain an IRSE Licence for Safety Critical Systems Who you are: You'll have a previous experience within a similar role or have CCTV, IP address knowledge or come from an electrical background and ideally have an understanding of Network Rail health & safety procedures/processes. SISS Level 4 Technician Key requirements: CCTV or electrical background Good understanding of O365 packages Solid organisational skills, including multi-tasking and time management Full UK Driving Licence The job holder will be required to work Nights, Sunday to Thursday 10pm-6am What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support
Sep 23, 2025
Full time
Station Systems Technician - Nights The successful Level 4 Technician will be responsible for carrying out planned preventative maintenance activities and assisting with reactive or planned maintenance on CCTV, CIS, PA, SISS (Station Information and Security Systems). The role is to work Nights, Sundays to Thursday 10pm to 6am and cover stations in Slough, Taplow and within the M25. The successful candidate will ideally be based inside the M25 When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. SISS Level 4 Technician, what you'll do: Attending planned or remedial maintenance tasks for CCTV, PA Public Address Systems or Passenger Help Points Ensuring (SISS) station assets are well maintained, and station communication faults are reported and fixed Utilising field IT equipment to provide real time corrective, remedial or planned maintenance data Use specialist tools and test equipment to maintain systems to specification Liaison with Telent Service Centre for tasking, fault updates and completions. Complete maintenance activities on communications systems against the defined schedule Opportunity to gain an IRSE Licence for Safety Critical Systems Who you are: You'll have a previous experience within a similar role or have CCTV, IP address knowledge or come from an electrical background and ideally have an understanding of Network Rail health & safety procedures/processes. SISS Level 4 Technician Key requirements: CCTV or electrical background Good understanding of O365 packages Solid organisational skills, including multi-tasking and time management Full UK Driving Licence The job holder will be required to work Nights, Sunday to Thursday 10pm-6am What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support
