T&K Associates

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for a Customer Service Representative to join their expanding team on a permanent basis. Reporting to the Customer Care Team Leader, you will be the central link between the Customer, Operations, Sales team and you will be supporting the office to ensure the Clients requirements are met in the most efficient and cost-effective way. You will build relationships with Customers and manage the sales order process through to shipment. This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits! Customer Service Representative Details & Benefits; Circa £35,000 per annum 5% Annual Company bonus paid based on Company profit and individual performance Permanent role 36.25 hours per week Flexi time system subject to business needs with a start time anywhere from 8am Flexible hybrid working upon completion of training (1days home based / 4 days office based Discounted shopping Employer Pension contribution up to a maximum of 12% Cycle to work scheme Life assurance x 4 annual earnings Health insurance Free on-site parking 25 days holiday per year + bank holidays Subsidised canteen facility on site & free tea / coffee Customer Service Representative Job Details; Build Customer care strategy and follow Company guidelines Identify opportunities for improvement in Customer care and participate in projects when relevant Provide support for assigned Customers and other team members to meet order requirements and escalate issues Work with the Customer care team on Customer relationship and delivering a first-class experience Collaboration with Customers, Operations, Sales, and Company service office Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally When applicable determine corrective action with the help of the support office and control tower Prepare debit and credit notes, process quality notifications and Customer returns Manage Customer expectations and build strong relationships Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings Proactively ask for and act upon Customer feedback Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements Follow the new Customer/product processes and contribute to improve new customer experience Identify the right communication method based on the sense of urgency and issue Participate to Customer visits and presentations Customer Service Representative Person Specification; At least, High School or Secondary Education Diploma Associate or University Degree is preferred English and another language(s) is preferred 1 year in the industry including customer facing role is preferred Microsoft Office expertise Interpersonal and communication skills Demonstrated Customer Relationship Management Basic Inventory Management knowledge Negotiation skills This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associate s to hear more!

T&K Associates are currently recruiting for a Part time Administrator to join our Client based in Ashby-de-la-Zouch on a fixed term contract for 6 months. Reporting into the HR department, you will be required to assist and support the HR Department with administrative duties, payroll, and personnel support. This is a fantastic opportunity for someone to join a friendly Company that has expanded over the years. Part time Administrator Job Benefits; £12.71-£13.50 per hour Flexible hours to suit between Monday to Friday 8.30am-4.30pm 20 days holiday + bank holidays with the option to purchase additional days (pro rata) Private Healthcare Company pension scheme Free parking Part time Administrator Job Details; Processing weekly and monthly payrolls including timesheet and overtime checks and liaising with management teams for discrepancies Answering questions regarding payroll and facilitating the resolution of errors Assisting in internal and external recruitment, and facilitating training and development Completing onboarding for new starters and creating personal files ensuring documentation is correct Conducting interviews, creating offer letters, and completing probation reviews Facilitate and manage the company benefits package Holding weekly tea and talk sessions with employees of the business and offer information on where further support is available through external companies Maintaining the HR and Training databases Booking training courses and maintaining the training matrix Updating reports for sickness, new starters, leavers, and holiday requests Keep health and safety documentation, including risk assessments up to date Maintaining the Fire Register, First Aid and Fire Marshal logs Conducting area and equipment risk assessments Arranging health and safety meetings and completing the minutes Be responsible for general admin and documentation for the HR department Supporting the HR manager in project work for continuous departmental success Any other administrative task as required Part time Administrator Person Specification; Be able to work on your own initiative Driven and proactive Excellent IT skills Strong communications skills both written and verbal Demonstrate ability to handle sensitive and confidential information with discretion If you are interested in the position of Part time Administrator, get in touch by sending your CV to T&K Associates today.

T&K Associates are currently recruiting on behalf of our reputable Client in Coalville for a Transport Administrator to join their team on a Permanent basis. The Transport Administrator will be responsible for a variety of administrative and clerical tasks, providing administrative support to the group, Operations team and Customs administration. Transport Administrator Job Details & Benefits; £28,000 per annum 39.5 hours per week, flexible between 07 30 Monday Thursday & 07 00 Friday Long Service Award Birthday gift and days holiday on your birthday 33 days holiday per year including bank holidays Pension scheme Salary sacrifice and contributions at a higher % than statutory Additional family friendly benefits relating to maternity, paternity etc Staff discount on products Cycle to work scheme Jury Service- Full pay Excellent canteen facility with free tea & coffee Free parking Transport Administrator Job Duties; Ensuring quality, health and safety standards are maintained with your area of control Liaise with factories in Austria, Belgium, Germany, Holland and Poland regarding customs paperwork, ensuring correct paperwork is received in a timely manner Working closely with the group to ensure they receive their orders in accordance with their KPI s Coordinate with hauliers on all customs information, passing on relevant information to customs agents Liaise with external service providers ensuring customs related queries are resolved with minimal delay Liaise with factories and those that place orders regarding any potential inbound delays Organize all deliveries from Europe to site locations throughout the United Kingdom and Ireland, using the most cost effective methods Respond to questions and requests for information from external service providers via email and telephone politely and professionally Capturing export declarations on the government systems Ensuring customers as provided with the necessary information to complete customs declarations Print off labels for the warehouse operation ensuring appropriate teams are furnished with their required labels in a timely manner Accurate data capturing and record keeping to be maintained on a shared drive Ability to cover other essential administrative activities within the department when required to cover sickness and absenteeism Transport Administrator Person Specification; Be able to communicate at different levels both verbal and written Have an understanding of SAP, Brain and Microsoft packages, training will be given Possess an understanding of customs related administration duties Be able to operate effectively in a high volume service driven environment Be able to demonstrate problem solving skills Maintain and enhance effective working relationships If you are interested in the above role of Transport Administrator, then please apply by sending your CV to T&K Associates today.

T&K Associates are currently recruiting on behalf of our Client in Measham for a Factory Labourer to join their day shift team on a Temporary-Permanent. As a Factory Labourer you will be required to work from an ingredient sheet, following processes, mixing products and getting them ready for the production process. Elements of this role can be physically demanding so applicants need to be physically fit and able to stand for the duration of the shift. This is an excellent opportunity to join a thriving business that has on-going growth plans, they invest heavily within their staff offering on-going training and development so there is scope for future progression. Factory Labourer Job Details & Benefits; 28,588.56 - 29,221.92 Monday-Thursday 6am-6pm and the following week Monday to Wednesday 6am-6pm No Friday or weekend working unless overtime is offered Further pay increase opportunities with training and development if desired Fantastic annual bonus scheme Paid breaks Overtime opportunities available paid at 1.5 21 days holiday + bank holidays Recognition reward scheme where you can earn tax free bonus! Up to 50 gym membership per month No bank holiday working Workwear/PPE provided Company pension scheme Cycle to work scheme Referral scheme Permanent role after 12 weeks Free parking & Canteen facility on site For more information call T&K Associates today in order not to miss out on this fantastic opportunity!