Aquilo recruitment are excited to be partnering with a market leading manufacturing business to recruit a sales administrator to join there fabulous team and forward thinking culture. The role would suit an individual looking to undertake a new challenge or that next step in their career.The ideal candidate will have SAP experience but if not full training will be given. The role would suit an individual who thrives in a fast paced varied environment where no two days are the same. Reporting to the Sales Administration Manager this customer facing role involves being an ambassador for the company dealing with sales enquires and calls into the business across various Groupe Atlantic brands. The job holder will promote the business at all times ensuring the best customer experience whilst encouraging an atmosphere of continuous improvement. Key Accountabilities include for a Sales Administrator: To work within a team to manage inbound and outbound administration activity, via electronic media and the telephone. To handle customer order requests to their administrative completion, including the resolution fof all discrepancies, returns and invoice queries. To demonstrate an excellent knowledge of Ideal products to drive sales activity and ensure customers expectations are exceeded. To take ownership of calls and undertake the relevant tasks to complete the customer s requirements fully. To liaise with both internal and external customers to ensure excellent levels of service. To provide support to the team manager, participating in cross functional activity. Essential requirements for a Sales Administrator include: Well practised administrative skills with a good ability to multi-task Well proven telephone skills, preferably gained in an order processing environment Time Management Experience of using computer-based systems The ability to enter Data correctly and accurately Experienced team player The ability to work on own initiative A high standard of numeracy and literacy Good communication skills The ability to work well under pressure
Mar 20, 2026
Full time
Aquilo recruitment are excited to be partnering with a market leading manufacturing business to recruit a sales administrator to join there fabulous team and forward thinking culture. The role would suit an individual looking to undertake a new challenge or that next step in their career.The ideal candidate will have SAP experience but if not full training will be given. The role would suit an individual who thrives in a fast paced varied environment where no two days are the same. Reporting to the Sales Administration Manager this customer facing role involves being an ambassador for the company dealing with sales enquires and calls into the business across various Groupe Atlantic brands. The job holder will promote the business at all times ensuring the best customer experience whilst encouraging an atmosphere of continuous improvement. Key Accountabilities include for a Sales Administrator: To work within a team to manage inbound and outbound administration activity, via electronic media and the telephone. To handle customer order requests to their administrative completion, including the resolution fof all discrepancies, returns and invoice queries. To demonstrate an excellent knowledge of Ideal products to drive sales activity and ensure customers expectations are exceeded. To take ownership of calls and undertake the relevant tasks to complete the customer s requirements fully. To liaise with both internal and external customers to ensure excellent levels of service. To provide support to the team manager, participating in cross functional activity. Essential requirements for a Sales Administrator include: Well practised administrative skills with a good ability to multi-task Well proven telephone skills, preferably gained in an order processing environment Time Management Experience of using computer-based systems The ability to enter Data correctly and accurately Experienced team player The ability to work on own initiative A high standard of numeracy and literacy Good communication skills The ability to work well under pressure
Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a Recalls specialist to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities, this is a contract for 6 months with permanent opportunities available for the right candidate. Working hours: Winter hours - 40 hours per week. Summer hours 36 hours per week. 1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday. JOB TITLE: Recalls - parts administrator Team: Planning Reports to: Team Manager Job Purpose To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner. To Deal with engineer s requests for ordering parts quickly and effectively Qualifications and Experience: Excellent Customer Service Skills Excellent Communication skills Time Management Experience of using computer based systems Ability to enter Data correctly and accurately Job Responsibilities and Major Activities Responsible for scheduling recall jobs onto an engineer s diary. To ring all customers daily with an update on their repair. The ability to problem solve. To liaise with outside agents that still work within the company to discuss allocation and deployment of work and efficiently assign this to them. The ability to handle difficult calls and situations regarding re-arranging appointments. To have the confidence to liaise with engineers and Divisional Service Managers regarding all types of challenges. Working on a service Level to make sure we are within the agreement for re-attending site to undertake a repair. Ability to complete a variety of email tasks to be done within time constraints. To be able to efficiently use systems such as Service Power, SAP and salesforce. To have graphical knowledge of UK postcodes. To Process boiler swap within the SLA and liaise with our agents to get the job undertaken To understand the basic working of a boiler and the parts within. To have some knowledge of how a central heating system operates. Key Deliverables Well-practised administrative skills Well proven telephone skills Excellent Multi-tasking skills Time Management Experience of using computer-based systems The ability to read, understand and process data efficiently and accurately Experienced team player The ability to work on own initiative A high standard of numeracy, literacy, and IT skills Excellent verbal and written communication skills The ability to work well under pressure Suitable level of attendance Key Challenges Product Knowledge Process Knowledge Engineer placement knowledge Customer Care skills Delivering internal and external customer satisfaction in a pressurised environment
Mar 20, 2026
Contractor
Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a Recalls specialist to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities, this is a contract for 6 months with permanent opportunities available for the right candidate. Working hours: Winter hours - 40 hours per week. Summer hours 36 hours per week. 1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday. JOB TITLE: Recalls - parts administrator Team: Planning Reports to: Team Manager Job Purpose To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner. To Deal with engineer s requests for ordering parts quickly and effectively Qualifications and Experience: Excellent Customer Service Skills Excellent Communication skills Time Management Experience of using computer based systems Ability to enter Data correctly and accurately Job Responsibilities and Major Activities Responsible for scheduling recall jobs onto an engineer s diary. To ring all customers daily with an update on their repair. The ability to problem solve. To liaise with outside agents that still work within the company to discuss allocation and deployment of work and efficiently assign this to them. The ability to handle difficult calls and situations regarding re-arranging appointments. To have the confidence to liaise with engineers and Divisional Service Managers regarding all types of challenges. Working on a service Level to make sure we are within the agreement for re-attending site to undertake a repair. Ability to complete a variety of email tasks to be done within time constraints. To be able to efficiently use systems such as Service Power, SAP and salesforce. To have graphical knowledge of UK postcodes. To Process boiler swap within the SLA and liaise with our agents to get the job undertaken To understand the basic working of a boiler and the parts within. To have some knowledge of how a central heating system operates. Key Deliverables Well-practised administrative skills Well proven telephone skills Excellent Multi-tasking skills Time Management Experience of using computer-based systems The ability to read, understand and process data efficiently and accurately Experienced team player The ability to work on own initiative A high standard of numeracy, literacy, and IT skills Excellent verbal and written communication skills The ability to work well under pressure Suitable level of attendance Key Challenges Product Knowledge Process Knowledge Engineer placement knowledge Customer Care skills Delivering internal and external customer satisfaction in a pressurised environment
