Customer Service Advisor West Malling, Kent (Hybrid Working) Permanent 25,000 basic salary + 2,000 annual bonus We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment. Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home. The Role Providing outstanding customer support via phone and email. Managing customer enquiries from initial request through to completion. Preparing quotations and helping customers identify suitable solutions. Maintaining accurate records and updating internal systems. Building strong relationships with customers and internal teams. Monitoring progress and ensuring service levels are consistently achieved. About You Previous experience in a customer service, account management or sales support role. Excellent communication skills, both written and verbal. Strong organisational and administrative abilities. High levels of accuracy and attention to detail. Confidence managing multiple tasks and priorities. A proactive and positive approach to customer relationships. What's on Offer 25,000 basic salary. Annual bonus of up to 2,000. Hybrid working (2-3 days in the office). 25 days holiday plus bank holidays. Ongoing training and development opportunities. A supportive team environment with genuine career progression.
Jun 13, 2026
Full time
Customer Service Advisor West Malling, Kent (Hybrid Working) Permanent 25,000 basic salary + 2,000 annual bonus We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment. Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home. The Role Providing outstanding customer support via phone and email. Managing customer enquiries from initial request through to completion. Preparing quotations and helping customers identify suitable solutions. Maintaining accurate records and updating internal systems. Building strong relationships with customers and internal teams. Monitoring progress and ensuring service levels are consistently achieved. About You Previous experience in a customer service, account management or sales support role. Excellent communication skills, both written and verbal. Strong organisational and administrative abilities. High levels of accuracy and attention to detail. Confidence managing multiple tasks and priorities. A proactive and positive approach to customer relationships. What's on Offer 25,000 basic salary. Annual bonus of up to 2,000. Hybrid working (2-3 days in the office). 25 days holiday plus bank holidays. Ongoing training and development opportunities. A supportive team environment with genuine career progression.
Head of Member Experience (12-month FTC) 87,000 - 92,000 + bonus + benefits London (Hybrid) Our client is a leading membership organisation dedicated to supporting businesses through industry-leading services, solutions, and expertise. They are seeking an experienced Head of Member Experience to lead the delivery of an outstanding end-to-end member journey, driving satisfaction, retention, and operational excellence across the organisation. Responsibilities Lead and develop the member experience strategy, ensuring exceptional service delivery and alignment with business objectives Manage and inspire high-performing support and retention teams, fostering a culture of accountability and continuous improvement Champion the voice of the member, using customer insight and feedback to enhance engagement, satisfaction, and loyalty Drive operational performance across a multi-channel service environment, ensuring KPIs and SLAs are consistently achieved Identify and implement process, technology, and service improvements to optimise the end-to-end member journey Collaborate with key stakeholders across the business to deliver strategic initiatives and improve member retention Skills Proven experience leading customer service, member experience, customer success, or contact centre teams Strong track record of improving customer satisfaction, retention, and operational performance Experience developing and implementing customer-focused strategies aligned to business goals Strong people leadership skills with experience coaching, mentoring, and developing teams Proficiency with CRM systems, service technologies, and data-driven decision making Excellent communication and stakeholder management skills with the ability to influence at all levels Package Basic salary 87,000 - 92,000+ bonus Hybrid working (3 days in the office) Excellent pension (personal contribution of 5%, company contribution of 12%) Healthcare, dental, cycle to work scheme and many more!
Jun 12, 2026
Full time
Head of Member Experience (12-month FTC) 87,000 - 92,000 + bonus + benefits London (Hybrid) Our client is a leading membership organisation dedicated to supporting businesses through industry-leading services, solutions, and expertise. They are seeking an experienced Head of Member Experience to lead the delivery of an outstanding end-to-end member journey, driving satisfaction, retention, and operational excellence across the organisation. Responsibilities Lead and develop the member experience strategy, ensuring exceptional service delivery and alignment with business objectives Manage and inspire high-performing support and retention teams, fostering a culture of accountability and continuous improvement Champion the voice of the member, using customer insight and feedback to enhance engagement, satisfaction, and loyalty Drive operational performance across a multi-channel service environment, ensuring KPIs and SLAs are consistently achieved Identify and implement process, technology, and service improvements to optimise the end-to-end member journey Collaborate with key stakeholders across the business to deliver strategic initiatives and improve member retention Skills Proven experience leading customer service, member experience, customer success, or contact centre teams Strong track record of improving customer satisfaction, retention, and operational performance Experience developing and implementing customer-focused strategies aligned to business goals Strong people leadership skills with experience coaching, mentoring, and developing teams Proficiency with CRM systems, service technologies, and data-driven decision making Excellent communication and stakeholder management skills with the ability to influence at all levels Package Basic salary 87,000 - 92,000+ bonus Hybrid working (3 days in the office) Excellent pension (personal contribution of 5%, company contribution of 12%) Healthcare, dental, cycle to work scheme and many more!
Sales Development Representative West Malling, Kent (Hybrid Working) Permanent 27,000 Basic Salary + 10,000 OTE An exciting opportunity has arisen for a motivated and ambitious Sales Development Representative to join a growing and successful business based in West Malling. This hybrid role offers the chance to develop a career in B2B sales, working within a supportive team environment with excellent earning potential and progression opportunities. You'll work 2 days per week in the office and the remainder from home. The Role Researching and identifying prospective business customers. Generating new opportunities through outbound calls, emails and LinkedIn activity. Qualifying leads and assessing customer requirements. Building relationships with decision-makers and key stakeholders. Maintaining accurate records and managing activity through CRM systems. Supporting marketing campaigns and business development initiatives. About You Previous experience in sales, lead generation, telesales or business development. Strong communication and relationship-building skills. Confidence making outbound calls and engaging new prospects. Good organisational skills and attention to detail. A proactive and target-driven mindset. The desire to build a long-term career in sales. Benefits 27,000 basic salary plus 10,000 OTE. Hybrid working with 2 office days per week. 25 days holiday plus bank holidays. Private healthcare and additional wellbeing benefits. Ongoing training, coaching and career development. Free parking and a supportive team culture.
Jun 11, 2026
Full time
Sales Development Representative West Malling, Kent (Hybrid Working) Permanent 27,000 Basic Salary + 10,000 OTE An exciting opportunity has arisen for a motivated and ambitious Sales Development Representative to join a growing and successful business based in West Malling. This hybrid role offers the chance to develop a career in B2B sales, working within a supportive team environment with excellent earning potential and progression opportunities. You'll work 2 days per week in the office and the remainder from home. The Role Researching and identifying prospective business customers. Generating new opportunities through outbound calls, emails and LinkedIn activity. Qualifying leads and assessing customer requirements. Building relationships with decision-makers and key stakeholders. Maintaining accurate records and managing activity through CRM systems. Supporting marketing campaigns and business development initiatives. About You Previous experience in sales, lead generation, telesales or business development. Strong communication and relationship-building skills. Confidence making outbound calls and engaging new prospects. Good organisational skills and attention to detail. A proactive and target-driven mindset. The desire to build a long-term career in sales. Benefits 27,000 basic salary plus 10,000 OTE. Hybrid working with 2 office days per week. 25 days holiday plus bank holidays. Private healthcare and additional wellbeing benefits. Ongoing training, coaching and career development. Free parking and a supportive team culture.
HR Business Partner (Learning & Development) Immediate start preferred London (Hybrid) 55,000 - 60,000 + bonus + benefits My client, a global supply chain solutions business based in the City of London, is currently looking for an experienced HR Business Partner to join the team. This role will focus on partnering with stakeholders across multiple international regions, supporting organisational development initiatives, learning & development programmes, employee relations, and talent management activities across the business. Responsibilities Partner with managers across multiple global regions, providing expert guidance on employee relations, people management, and HR best practice Support organisational change initiatives including restructures, workforce planning, redundancies, and global mobility activities Lead key HR processes including recruitment, onboarding, offboarding, secondments, and compensation review activities Design and implement learning and development frameworks, career pathways, and leadership development programmes Manage learning platforms, apprenticeship programmes, and external training providers to maximise engagement and return on investment Drive organisational development and employee engagement initiatives, using data and insights to improve effectiveness and performance Skills Proven HR Business Partner or Senior HR Generalist experience within a global or international organisation Strong employee relations, organisational change, workforce planning, and stakeholder management experience Demonstrable experience designing and implementing learning & development frameworks and career progression programmes Good understanding of organisational development, leadership development, and employee engagement strategies Knowledge of international employment law, global mobility, and HR systems would be advantageous Strong analytical, communication, and influencing skills with the ability to translate data into meaningful business insight Package 55,000 - 60,000 + bonus Full corporate benefits package Monday to Friday, hybrid working with 3 days in office and 2 days WFH Great London offices and fantastic working environment
Jun 11, 2026
Full time
HR Business Partner (Learning & Development) Immediate start preferred London (Hybrid) 55,000 - 60,000 + bonus + benefits My client, a global supply chain solutions business based in the City of London, is currently looking for an experienced HR Business Partner to join the team. This role will focus on partnering with stakeholders across multiple international regions, supporting organisational development initiatives, learning & development programmes, employee relations, and talent management activities across the business. Responsibilities Partner with managers across multiple global regions, providing expert guidance on employee relations, people management, and HR best practice Support organisational change initiatives including restructures, workforce planning, redundancies, and global mobility activities Lead key HR processes including recruitment, onboarding, offboarding, secondments, and compensation review activities Design and implement learning and development frameworks, career pathways, and leadership development programmes Manage learning platforms, apprenticeship programmes, and external training providers to maximise engagement and return on investment Drive organisational development and employee engagement initiatives, using data and insights to improve effectiveness and performance Skills Proven HR Business Partner or Senior HR Generalist experience within a global or international organisation Strong employee relations, organisational change, workforce planning, and stakeholder management experience Demonstrable experience designing and implementing learning & development frameworks and career progression programmes Good understanding of organisational development, leadership development, and employee engagement strategies Knowledge of international employment law, global mobility, and HR systems would be advantageous Strong analytical, communication, and influencing skills with the ability to translate data into meaningful business insight Package 55,000 - 60,000 + bonus Full corporate benefits package Monday to Friday, hybrid working with 3 days in office and 2 days WFH Great London offices and fantastic working environment
