Moorepay

About the role Are you technically minded, detail-driven, and passionate about payroll? This is your chance to play a pivotal role in shaping the future of Moorepays knowledgebase and platform experience. Were looking for a Platform & Payroll Knowledgebase Specialist to help us deliver exceptional content, streamline processes, and empower both our customers and colleagues through smarter self-service. Youll be the guardian of our knowledgebase, creating and maintaining payroll content that empowers colleagues and customers to work smarter and more efficiently. With your payroll expertise and understanding of legislation, youll help us unlock the full potential of Zendesk, improving experiences and driving self-service solutions. This role is perfect for someone technically minded, detail-focused, and collaborative, with a passion for blending payroll knowledge with platform management. Youll support the Platform Manager, contribute to roadmaps, and learn from industry experts while being part of a close-knit team. Why Join Us? Be part of a close-knit, supportive team that values collaboration. Work alongside industry experts and gain hands-on learning opportunities. Play a key role in Moorepays transformation, making a real impact on how we serve our customers. Enjoy the flexibility of remote working, with occasional travel to our Swinton office around 2 - 4 times per month. This is more than just a roleits a chance to shape the future of payroll knowledge at Moorepay. If youre ready to combine your payroll expertise with technical skills and make a difference, wed love to hear from you! What youll do Knowledgebase Support Support the framework for the payroll knowledgebase. Collaborate with cross-functional teams to define requirements, scope, and deliverables for the knowledgebase. Ensure all customer-facing content is well structured, accurate, consistent, clear, concise, complete, relevant, and meets company branding standards and guidelines. Understand the impact of new payroll content requirements on existing content, propose changes, and act as appropriate. Seek review, feedback and signoff for content. Manage content of assigned deliverables as required, including structuring, updating, archiving and retiring content. Co-ordinate the production and delivery of multiple content items from various colleagues to provide an overall content package on time to the customer base for events such as product software releases. Zendesk Platform Maintenance Configure and maintain Zendesk components (triggers, automations, views, forms). Support and optimize communication channels (messaging, email, omnichannel tools). Provide user support and training. Assist with deployment, testing, and documentation. Support the management of incidents, changes, and feature rollouts. Generate dashboards for business leads. Strategic Integration & Innovation Interface with IT and CRM teams to align Zendesk with connected systems and data flows. Support the development of custom apps and integrations (e.g. HubSpot). Leverage AI tools such as co-pilot ticket summarisation and generative search to enhance agent efficiency. Operational Collaboration Liaise with HR, Payroll, Client Experience, Marketing and Product teams to gather content inputs. Follow established workflows and timelines for content and platform tasks. Attend team meetings and contribute to operational discussions. Continuous improvement Staying up to date with payroll legislation, tax regulations, and data protection requirements is crucial to ensure all content and platform configurations are accurate and compliant. Regularly audit the knowledgebases for efficiency and effectiveness. Support projects to enhance or expand the knowledgebase setup based on audit and review findings. Support the roll-out of new knowledgebases as required by the business. Skills & experience Strong payroll product knowledge and understanding of legislation and its implications is essential. Familiarity with payroll cycles, statutory requirements, and payroll best practices is essential. This includes knowledge of pay calculations, deductions, benefits, and statutory reporting. Experience in content management or platform administration (Zendesk or similar). A collaborative team player with excellent communication skills. Someone with a technical mindset, attention to detail, and a desire to learn. Strong attention to detail and ability to follow structured processes. Comfortable working under supervision and escalating issues appropriately. Bonus points if youve had exposure to project management or platform roadmaps. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).Werepassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Heres what youll gain if youjoin our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. Youll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. JBRP1_UKTJ

About the role Are you technically minded, detail-driven, and passionate about payroll? This is your chance to play a pivotal role in shaping the future of Moorepays knowledgebase and platform experience. Were looking for a Platform & Payroll Knowledgebase Specialist to help us deliver exceptional content, streamline processes, and empower both our customers and colleagues through smarter self-serv click apply for full job details

About the role Working within the Payroll Manager Service team, you'll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You'll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You'll be focused on service delivery and providing a great client experience. This is a full time, permanent role working 3 days in our Swinton office. Key responsibilities include: Managing a strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely. Building close working relationships with both the clients and the team. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Owning and taking responsibility for the client journey, always ensuring service excellence. Helping clients understand how best to use their Moorepay Software to supporttheir business needs. Reviewing client processes to identify inefficiencies and suggest improvements. Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment. Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement. Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. Completing all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate. Conducting account client reviews. Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place. Raising system bugs and improvement ideas with technical support. Working closely with payroll processors (based in Kochi, India). Keeping up-to-date with payroll trends, product enhancements, industry developments and HR legislation. Skills & experience CIPP qualified (or equivalent), or relevant experience working at that level. Proven ability in building positive customer relationships. Excellent interpersonal and communication skills. Moorepay HR expertise or alternate platforms (desirable). Experience of operating within an outsourced payroll service provider (desirable). Experience in managing large transition projects (desirable). Great coaching and mentoring skills. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here s what you ll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. 25 days annual leave, with the opportunity to buy more. You ll even get your birthday off as well! Private medical insurance, life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

About the role Working within the Payroll Manager Service team, you'll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You'll assist both the clients and the employee users with payroll and systems queries, and should also be seen click apply for full job details

About the role Are you passionate about data, security, and helping customers feel confident in what they buy? At Moorepay, were looking for a Compliance, Security & Governance Specialist who can bridge the gap between technical expertise and trusted customer relationships. This is no ordinary compliance role its your chance to sit at the heart of our sales operation, shaping how we communicate our click apply for full job details

About the role Fancy the opportunity to join a thriving brand marketing team at an established software business? Reckon you can ensure creativity and distinctiveness across all of our marketing assets? Obsessed with brand consistency? Keen to deliver compelling and effective creative campaigns? We'd love to hear from you! The Team Our marketing team is split into four functions: Product Marketing, Ope click apply for full job details

About the role As a Moorepay Commercial Account Executive you'll be responsible for managing a portfolio of clients. Developing strong relationships with customers, you'll have a comprehensive understanding of how their businesses operate, whilst simultaneously identifying their requirements in order to present back a commercially viable solution from within Moorepays product portfolio click apply for full job details

About the role Fancy the opportunity to join a thriving brand marketing team at an established software business? Reckon you can ensure creativity and distinctiveness across all of our marketing assets? Obsessed with brand consistency? Keen to deliver compelling and effective creative campaigns? We'd love to hear from you! The Team Our marketing team is split into four functions: Product Marketing, Ope click apply for full job details