Quorum Network Resources
City, Edinburgh
Infrastructure Engineer Edinburgh (Hybrid) Competitive Pay & Great Benefits Join one of Scotland's leading Microsoft Partners We're looking for an experienced Infrastructure Engineer to join our growing Managed Services team. This is a hands-on technical role where you'll support, improve and modernise client IT environments across Microsoft Azure, Microsoft 365, networking, security and cloud infrastructure. If you enjoy solving complex technical challenges, working with the latest Microsoft technologies and making a real impact for customers, we'd love to hear from you. Key responsibilities of the Infrastructure Engineer Providing 3rd line technical support and acting as an escalation point for complex infrastructure issues. Designing, implementing and supporting Microsoft Azure and Microsoft 365 solutions. Managing hybrid cloud environments, networking, backup and disaster recovery. Supporting security technologies including Microsoft Defender, Sentinel and Conditional Access. Automating routine tasks using PowerShell and modern management tools. Delivering proactive service improvements and infrastructure optimisation. Working closely with Service Desk, Projects and Consultancy teams to deliver outstanding customer outcomes. Producing technical documentation and supporting client onboarding projects. What we're looking for You'll have experience with a number of the following technologies: Microsoft Azure Microsoft 365 Windows Server Microsoft Entra ID / Hybrid Identity Microsoft Intune Exchange Online, SharePoint and Teams Cisco Meraki networking Veeam Backup & Replication Microsoft Defender and Sentinel PowerShell scripting Experience within a Managed Service Provider (MSP) environment would be highly beneficial, along with strong troubleshooting skills, excellent communication and a genuine passion for technology. You don't need experience with every technology listed we're looking for engineers who are keen to learn, develop and grow their careers. What's on offer? Competitive salary Hybrid working from our Edinburgh office Private healthcare Contributory pension Buy and sell annual leave Home broadband contribution Annual personal technical training budget Microsoft certification bonuses Industry-leading training and career development Employee-owned business with a collaborative, supportive culture Family-friendly employer with an excellent reputation for work-life balance What s Next? If you're looking for an opportunity to work with cutting-edge Microsoft technologies, develop your technical expertise and be part of a highly respected Microsoft Partner, we'd love to hear from you. Apply today for immediate consideration!
Infrastructure Engineer Edinburgh (Hybrid) Competitive Pay & Great Benefits Join one of Scotland's leading Microsoft Partners We're looking for an experienced Infrastructure Engineer to join our growing Managed Services team. This is a hands-on technical role where you'll support, improve and modernise client IT environments across Microsoft Azure, Microsoft 365, networking, security and cloud infrastructure. If you enjoy solving complex technical challenges, working with the latest Microsoft technologies and making a real impact for customers, we'd love to hear from you. Key responsibilities of the Infrastructure Engineer Providing 3rd line technical support and acting as an escalation point for complex infrastructure issues. Designing, implementing and supporting Microsoft Azure and Microsoft 365 solutions. Managing hybrid cloud environments, networking, backup and disaster recovery. Supporting security technologies including Microsoft Defender, Sentinel and Conditional Access. Automating routine tasks using PowerShell and modern management tools. Delivering proactive service improvements and infrastructure optimisation. Working closely with Service Desk, Projects and Consultancy teams to deliver outstanding customer outcomes. Producing technical documentation and supporting client onboarding projects. What we're looking for You'll have experience with a number of the following technologies: Microsoft Azure Microsoft 365 Windows Server Microsoft Entra ID / Hybrid Identity Microsoft Intune Exchange Online, SharePoint and Teams Cisco Meraki networking Veeam Backup & Replication Microsoft Defender and Sentinel PowerShell scripting Experience within a Managed Service Provider (MSP) environment would be highly beneficial, along with strong troubleshooting skills, excellent communication and a genuine passion for technology. You don't need experience with every technology listed we're looking for engineers who are keen to learn, develop and grow their careers. What's on offer? Competitive salary Hybrid working from our Edinburgh office Private healthcare Contributory pension Buy and sell annual leave Home broadband contribution Annual personal technical training budget Microsoft certification bonuses Industry-leading training and career development Employee-owned business with a collaborative, supportive culture Family-friendly employer with an excellent reputation for work-life balance What s Next? If you're looking for an opportunity to work with cutting-edge Microsoft technologies, develop your technical expertise and be part of a highly respected Microsoft Partner, we'd love to hear from you. Apply today for immediate consideration!
Quorum Network Resources
City, Edinburgh
IT Service Delivery Manager Edinburgh Hybrid Working Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform the way they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about customer success, thrive in a fast-paced managed services environment and enjoy bringing together technical experts to solve business challenges, we'd love to hear from you. What you'll be doing As the face of our Managed Services team for your clients, you'll ensure services are delivered to the highest standard while identifying opportunities to add value and strengthen relationships. You'll: Own the ongoing success and satisfaction of a portfolio of managed service clients. Lead engaging service review meetings, presenting performance, insights, recommendations and future opportunities. Build trusted relationships with key stakeholders, becoming their go-to service advisor. Drive continual service improvement initiatives that deliver measurable business value. Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers to deliver outstanding customer outcomes. Champion service excellence and contribute to best practice across the Managed Services team. What we're looking for Experience in an IT Service Delivery, Service Management or Customer Success role within Managed Services. Strong knowledge of ITIL principles and service management best practice. A proven track record of managing client relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great if you also have experience with: Microsoft 365 (Exchange Online, SharePoint and Teams) Microsoft Azure and cloud technologies IT Service Management (ITSM) platforms Cyber security best practices Endpoint management and identity services Microsoft server and desktop technologies Why Quorum? At Quorum, our people are our biggest strength. As an employee-owned business , every member of the team contributes to our success. We invest heavily in our people, encourage continuous learning and have built a collaborative culture where careers flourish. When you join Quorum, you'll enjoy: Competitive salary Annual performance bonus opportunities Employee-owned business with a collaborative culture Private healthcare Contributory pension Buy and sell annual leave scheme Home broadband paid for Dedicated annual technical training budget Microsoft certification bonuses Ongoing learning and career development Award-winning family-friendly and flexible working culture High employee retention and genuine work-life balance Join a team that loves technology If you're passionate about delivering exceptional customer service, building lasting client relationships and working alongside some of Scotland's leading Microsoft specialists, we'd love to hear from you. Apply today and help shape the future of managed services at Quorum.
IT Service Delivery Manager Edinburgh Hybrid Working Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform the way they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about customer success, thrive in a fast-paced managed services environment and enjoy bringing together technical experts to solve business challenges, we'd love to hear from you. What you'll be doing As the face of our Managed Services team for your clients, you'll ensure services are delivered to the highest standard while identifying opportunities to add value and strengthen relationships. You'll: Own the ongoing success and satisfaction of a portfolio of managed service clients. Lead engaging service review meetings, presenting performance, insights, recommendations and future opportunities. Build trusted relationships with key stakeholders, becoming their go-to service advisor. Drive continual service improvement initiatives that deliver measurable business value. Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers to deliver outstanding customer outcomes. Champion service excellence and contribute to best practice across the Managed Services team. What we're looking for Experience in an IT Service Delivery, Service Management or Customer Success role within Managed Services. Strong knowledge of ITIL principles and service management best practice. A proven track record of managing client relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great if you also have experience with: Microsoft 365 (Exchange Online, SharePoint and Teams) Microsoft Azure and cloud technologies IT Service Management (ITSM) platforms Cyber security best practices Endpoint management and identity services Microsoft server and desktop technologies Why Quorum? At Quorum, our people are our biggest strength. As an employee-owned business , every member of the team contributes to our success. We invest heavily in our people, encourage continuous learning and have built a collaborative culture where careers flourish. When you join Quorum, you'll enjoy: Competitive salary Annual performance bonus opportunities Employee-owned business with a collaborative culture Private healthcare Contributory pension Buy and sell annual leave scheme Home broadband paid for Dedicated annual technical training budget Microsoft certification bonuses Ongoing learning and career development Award-winning family-friendly and flexible working culture High employee retention and genuine work-life balance Join a team that loves technology If you're passionate about delivering exceptional customer service, building lasting client relationships and working alongside some of Scotland's leading Microsoft specialists, we'd love to hear from you. Apply today and help shape the future of managed services at Quorum.
Quorum Network Resources
City, Edinburgh
Senior Modern Workplace Consultant / Edinburgh (Hybrid) / Competitive Pay & Great Benefits Shape the future of Microsoft's Modern Workplace Are you passionate about Microsoft 365? Do you thrive on solving complex technical challenges while helping organisations transform the way they work? At Quorum, we're looking for an experienced Senior Modern Workplace Consultant to join one of Scotland's leading Microsoft Partners and Direct Cloud Solution Providers (CSP). If you enjoy combining deep technical expertise with trusted customer consultancy, we'd love to hear from you. This is an opportunity to work with a talented team of Microsoft specialists, delivering innovative Modern Workplace solutions for organisations across both the public and private sectors. From collaboration and governance to security, compliance and AI-powered productivity, you'll help clients unlock the full value of Microsoft 365. Why join Quorum? At Quorum, technology is more than our business it's our passion. As an Employee Owned company, everyone has a stake in our success, and we're committed to creating an environment where talented people can thrive. When you join us, you'll benefit from: Working for one of Scotland's largest Microsoft Partners and Direct CSPs Exposure to exciting projects across a diverse client base Ongoing investment in your technical development and Microsoft certifications Annual bonus opportunities linked to professional accreditations A personal technical learning budget to keep your skills current Private healthcare Competitive pension scheme Buy and sell holiday scheme Home broadband paid for by Quorum Flexible, family-friendly working practices A genuinely collaborative culture with exceptional employee retention We believe our people are our greatest strength, and we're proud to have built a workplace where innovation, learning and work-life balance go hand in hand. The Role As a Senior Modern Workplace Consultant, you'll play a key role in delivering consultancy and technical solutions that enable our clients to modernise their workplaces securely and effectively. Working directly with customers, you'll take ownership of projects from discovery and solution design through to implementation, migration and handover. You'll act as a trusted technical advisor, translating business requirements into practical Microsoft 365 solutions that deliver real value. No two projects are the same, so you'll enjoy working across a variety of clients, technologies and business challenges. What you'll be doing Leading customer discovery workshops and gathering business, technical and security requirements Designing and delivering Microsoft 365 Modern Workplace solutions Configuring and implementing technologies including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft Entra ID, Intune, Defender, Purview and Microsoft 365 Copilot Helping customers improve collaboration, productivity, governance, compliance and security Designing information management and governance solutions, including information architecture, retention, lifecycle management and access controls Planning and delivering Microsoft 365 migrations and transition activities Producing high-quality technical documentation, solution designs and handover materials Managing multiple client engagements while maintaining exceptional customer service and technical quality What we're looking for Proven experience delivering Microsoft 365 solutions in a senior consultancy role Strong expertise across Microsoft 365 Modern Workplace technologies Hands-on experience with: Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, Microsoft Purview, Microsoft 365 Copilot A solid understanding of information management, governance and compliance within Microsoft 365 Experience running customer workshops, gathering requirements and producing solution designs The ability to manage multiple projects within a fast-paced consultancy environment A passion for technology and a commitment to continuous learning Why this role? This is more than a consultancy role. It's an opportunity to work alongside some of the best Microsoft specialists in the industry, deliver cutting-edge cloud solutions, and continually develop your expertise in one of Microsoft's fastest-evolving technology areas. If you're excited by Microsoft 365, enjoy solving challenging technical problems, and want to make a real impact for customers, you'll fit right in. Ready to join us? If you live and breathe technology and want to help organisations embrace the modern workplace, we'd love to hear from you. Apply today and become part of Quorum's next chapter.
Senior Modern Workplace Consultant / Edinburgh (Hybrid) / Competitive Pay & Great Benefits Shape the future of Microsoft's Modern Workplace Are you passionate about Microsoft 365? Do you thrive on solving complex technical challenges while helping organisations transform the way they work? At Quorum, we're looking for an experienced Senior Modern Workplace Consultant to join one of Scotland's leading Microsoft Partners and Direct Cloud Solution Providers (CSP). If you enjoy combining deep technical expertise with trusted customer consultancy, we'd love to hear from you. This is an opportunity to work with a talented team of Microsoft specialists, delivering innovative Modern Workplace solutions for organisations across both the public and private sectors. From collaboration and governance to security, compliance and AI-powered productivity, you'll help clients unlock the full value of Microsoft 365. Why join Quorum? At Quorum, technology is more than our business it's our passion. As an Employee Owned company, everyone has a stake in our success, and we're committed to creating an environment where talented people can thrive. When you join us, you'll benefit from: Working for one of Scotland's largest Microsoft Partners and Direct CSPs Exposure to exciting projects across a diverse client base Ongoing investment in your technical development and Microsoft certifications Annual bonus opportunities linked to professional accreditations A personal technical learning budget to keep your skills current Private healthcare Competitive pension scheme Buy and sell holiday scheme Home broadband paid for by Quorum Flexible, family-friendly working practices A genuinely collaborative culture with exceptional employee retention We believe our people are our greatest strength, and we're proud to have built a workplace where innovation, learning and work-life balance go hand in hand. The Role As a Senior Modern Workplace Consultant, you'll play a key role in delivering consultancy and technical solutions that enable our clients to modernise their workplaces securely and effectively. Working directly with customers, you'll take ownership of projects from discovery and solution design through to implementation, migration and handover. You'll act as a trusted technical advisor, translating business requirements into practical Microsoft 365 solutions that deliver real value. No two projects are the same, so you'll enjoy working across a variety of clients, technologies and business challenges. What you'll be doing Leading customer discovery workshops and gathering business, technical and security requirements Designing and delivering Microsoft 365 Modern Workplace solutions Configuring and implementing technologies including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft Entra ID, Intune, Defender, Purview and Microsoft 365 Copilot Helping customers improve collaboration, productivity, governance, compliance and security Designing information management and governance solutions, including information architecture, retention, lifecycle management and access controls Planning and delivering Microsoft 365 migrations and transition activities Producing high-quality technical documentation, solution designs and handover materials Managing multiple client engagements while maintaining exceptional customer service and technical quality What we're looking for Proven experience delivering Microsoft 365 solutions in a senior consultancy role Strong expertise across Microsoft 365 Modern Workplace technologies Hands-on experience with: Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, Microsoft Purview, Microsoft 365 Copilot A solid understanding of information management, governance and compliance within Microsoft 365 Experience running customer workshops, gathering requirements and producing solution designs The ability to manage multiple projects within a fast-paced consultancy environment A passion for technology and a commitment to continuous learning Why this role? This is more than a consultancy role. It's an opportunity to work alongside some of the best Microsoft specialists in the industry, deliver cutting-edge cloud solutions, and continually develop your expertise in one of Microsoft's fastest-evolving technology areas. If you're excited by Microsoft 365, enjoy solving challenging technical problems, and want to make a real impact for customers, you'll fit right in. Ready to join us? If you live and breathe technology and want to help organisations embrace the modern workplace, we'd love to hear from you. Apply today and become part of Quorum's next chapter.
