Hybrid role with two to three days a week in our London office About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Head of product marketing to join our Content and Comms team. This is a newly created role designed to accelerate the growth and impact of Seccl's brand. You'll lead how Seccl's suite of software and services is positioned, articulated and taken to market. As a core part of our commercial function, you'll define and drive a product marketing strategy that helps digital banks, wealthtechs, investment platforms and adviser firms clearly understand how Seccl can power their investment propositions - at speed and at scale. The Content and Comms team sits at the centre of how Seccl shows up in the market. We shape our brand and drive awareness and engagement through content, campaigns and events. As we scale, we're focused on delivering creative, insight-led activity that directly supports commercial outcomes and strengthens our position in the industry. Working at the heart of the business and partnering closely with Product, Marketing and Commercial teams, you'll build the messaging frameworks, positioning and go-to-market structure that connect what we build to the value our clients care about most. You'll play a pivotal role in ensuring our propositions are clear, differentiated and consistently adopted - while helping to establish and mature a product marketing function that's central to Seccl's next stage of growth. On a typical day you will be Shaping and delivering the product marketing strategy that connects what we build to how we sell and communicate it Establishing clear frameworks for positioning, messaging and market segmentation to guide commercial activity Equipping the commercial team with compelling value propositions, clear messaging and competitive insight Developing a strong understanding of our target market and ideal customer profile Leading go-to-market planning for launches and releases, ensuring aligned objectives and coordinated cross-team activity Capturing and sharing customer and market insight to inform propositions, messaging and go-to-market decisions Coaching and developing a small, high-performing product marketing team Championing clarity, collaboration and evidence-based decision-making across the commercial engine This role's for you if You have significant experience in product marketing or proposition management within fintech, SaaS or another B2B technology environment You're an inspiring people leader with proven experience developing and motivating high-performing teams You're skilled at designing and executing go-to-market strategies, value propositions and product positioning You collaborate effectively across product, content, design and sales teams, bringing empathy and alignment You have a strategic mindset and can balance long-term brand building with near-term commercial impact You communicate clearly and confidently, simplifying complex concepts You have experience scaling a product marketing function in a fast-growing technology company This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £90,000 and £100,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager and Product, marketing and insight lead Second stage - one-hour technical interview or assessment with several key stakeholders from across the business Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Feb 21, 2026
Full time
Hybrid role with two to three days a week in our London office About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Head of product marketing to join our Content and Comms team. This is a newly created role designed to accelerate the growth and impact of Seccl's brand. You'll lead how Seccl's suite of software and services is positioned, articulated and taken to market. As a core part of our commercial function, you'll define and drive a product marketing strategy that helps digital banks, wealthtechs, investment platforms and adviser firms clearly understand how Seccl can power their investment propositions - at speed and at scale. The Content and Comms team sits at the centre of how Seccl shows up in the market. We shape our brand and drive awareness and engagement through content, campaigns and events. As we scale, we're focused on delivering creative, insight-led activity that directly supports commercial outcomes and strengthens our position in the industry. Working at the heart of the business and partnering closely with Product, Marketing and Commercial teams, you'll build the messaging frameworks, positioning and go-to-market structure that connect what we build to the value our clients care about most. You'll play a pivotal role in ensuring our propositions are clear, differentiated and consistently adopted - while helping to establish and mature a product marketing function that's central to Seccl's next stage of growth. On a typical day you will be Shaping and delivering the product marketing strategy that connects what we build to how we sell and communicate it Establishing clear frameworks for positioning, messaging and market segmentation to guide commercial activity Equipping the commercial team with compelling value propositions, clear messaging and competitive insight Developing a strong understanding of our target market and ideal customer profile Leading go-to-market planning for launches and releases, ensuring aligned objectives and coordinated cross-team activity Capturing and sharing customer and market insight to inform propositions, messaging and go-to-market decisions Coaching and developing a small, high-performing product marketing team Championing clarity, collaboration and evidence-based decision-making across the commercial engine This role's for you if You have significant experience in product marketing or proposition management within fintech, SaaS or another B2B technology environment You're an inspiring people leader with proven experience developing and motivating high-performing teams You're skilled at designing and executing go-to-market strategies, value propositions and product positioning You collaborate effectively across product, content, design and sales teams, bringing empathy and alignment You have a strategic mindset and can balance long-term brand building with near-term commercial impact You communicate clearly and confidently, simplifying complex concepts You have experience scaling a product marketing function in a fast-growing technology company This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £90,000 and £100,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager and Product, marketing and insight lead Second stage - one-hour technical interview or assessment with several key stakeholders from across the business Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Hybrid role to be based in our Edinburgh or London office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Reporting into the Chief risk officer (CRO), the head of information security risk role is responsible for the day to day management and continual improvement of the information security management system (ISMS). You will be responsible for designing, implementing, and monitoring Seccl's Information Security Management System (ISMS). You will also provide second line oversight of all security activities at Seccl. On a typical day you will be Shaping and driving our information security strategy alongside the CRO and executive team, ensuring security enables - not slows - our growth. Partnering with Risk to define and embed our security risk appetite, making smart, commercially aware decisions in a fast-moving environment. Evolving and strengthening our ISMS, continuously improving policies, controls and processes as we scale. Owning oversight of third party security reviews and customer due diligence, helping us move quickly while maintaining high standards. Turning security metrics and risk insights into clear, actionable reporting for senior leadership and governance forums. Leading internal audits and control effectiveness reviews, including ISO 27001/27002 controls, with a focus on pragmatism and continuous improvement. Driving resilience across the business - from business continuity and disaster recovery testing to hands on incident oversight and lessons learned. Acting as our Data Protection Officer, championing GDPR compliance, advising on DPIAs and confidently engaging with regulators and data subjects when needed. This role's for you if You hold current CISSP certification. You bring significant experience leading Information/Cyber Security in a regulated environment. You've operated within ICO regulated environments and understand the practical realities of GDPR compliance. You have strong working knowledge of risk methodologies, security frameworks and industry standards. You're comfortable with modern cloud technologies and understand the security considerations that come with them. You're a certified ISO 27001 Lead Auditor and/or Implementer, with hands on experience applying the standard in practice. You have a solid technical foundation in IT or security, allowing you to engage credibly across engineering and leadership teams. This role isn't for you if You rely on a lot of top down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression. You're not comfortable working in a fast paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £110,000 and £130,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies based interview with the hiring manager and Head of operational resilience Second stage - one hour technical interview or assessment with the hiring manager and current Head of information security risk Final stage - 45 mins bar raiser culture based interview with the CTO and Operations director We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Feb 19, 2026
Full time
Hybrid role to be based in our Edinburgh or London office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Reporting into the Chief risk officer (CRO), the head of information security risk role is responsible for the day to day management and continual improvement of the information security management system (ISMS). You will be responsible for designing, implementing, and monitoring Seccl's Information Security Management System (ISMS). You will also provide second line oversight of all security activities at Seccl. On a typical day you will be Shaping and driving our information security strategy alongside the CRO and executive team, ensuring security enables - not slows - our growth. Partnering with Risk to define and embed our security risk appetite, making smart, commercially aware decisions in a fast-moving environment. Evolving and strengthening our ISMS, continuously improving policies, controls and processes as we scale. Owning oversight of third party security reviews and customer due diligence, helping us move quickly while maintaining high standards. Turning security metrics and risk insights into clear, actionable reporting for senior leadership and governance forums. Leading internal audits and control effectiveness reviews, including ISO 27001/27002 controls, with a focus on pragmatism and continuous improvement. Driving resilience across the business - from business continuity and disaster recovery testing to hands on incident oversight and lessons learned. Acting as our Data Protection Officer, championing GDPR compliance, advising on DPIAs and confidently engaging with regulators and data subjects when needed. This role's for you if You hold current CISSP certification. You bring significant experience leading Information/Cyber Security in a regulated environment. You've operated within ICO regulated environments and understand the practical realities of GDPR compliance. You have strong working knowledge of risk methodologies, security frameworks and industry standards. You're comfortable with modern cloud technologies and understand the security considerations that come with them. You're a certified ISO 27001 Lead Auditor and/or Implementer, with hands on experience applying the standard in practice. You have a solid technical foundation in IT or security, allowing you to engage credibly across engineering and leadership teams. This role isn't for you if You rely on a lot of top down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression. You're not comfortable working in a fast paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £110,000 and £130,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies based interview with the hiring manager and Head of operational resilience Second stage - one hour technical interview or assessment with the hiring manager and current Head of information security risk Final stage - 45 mins bar raiser culture based interview with the CTO and Operations director We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
A cutting-edge tech company is seeking a Head of Information Security Risk to oversee their Information Security Management System (ISMS). In this hybrid role based in Edinburgh or London, you will shape the security strategy, work closely with the executive team, and manage compliance with GDPR regulations. Candidates should have CISSP certification and significant experience in regulated environments. The company offers a competitive salary and extensive benefits, including generous holiday and continuous professional development.
Feb 19, 2026
Full time
A cutting-edge tech company is seeking a Head of Information Security Risk to oversee their Information Security Management System (ISMS). In this hybrid role based in Edinburgh or London, you will shape the security strategy, work closely with the executive team, and manage compliance with GDPR regulations. Candidates should have CISSP certification and significant experience in regulated environments. The company offers a competitive salary and extensive benefits, including generous holiday and continuous professional development.
Hybrid working with 2 days a week in our Edinburgh office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role This role is responsible for leading relationships with key firm operational teams with a focus on delivering at pace. Customer support managers own escalations, support the wider team, and ensure the seamless resolution of intricate customer problems. In order to do this, you'll have a deep understanding of firm businesses, our technology capability and our ops, product and engineering functions to ensure strong collaborative delivery. In this commercially significant role, you'll be our customers' go-to escalation point, a cross-functional problem solver and be at the forefront of spear heading delivery improvements for ongoing customer experience excellence. On a typical day you will be Leading escalations with confidence - investigating complex issues and incidents, owning the resolution process and keeping communication clear across internal teams and customers Solving problems with technical depth - digging into data, systems and workflows to identify root causes and deliver the right fix Championing collaboration - acting as the bridge between internal teams and our customer firms, ensuring we're aligned and tackling the right problems Enabling and educating - supporting frontline colleagues with guidance, contributing to knowledge articles and helping shape best practice Improving how we work - spotting recurring issues, suggesting smarter processes, and supporting the adoption of automation and tooling Staying compliant and customer-first - making sure everything we do meets regulatory requirements and delivers excellent outcomes for our firms Turning data into insights - monitoring customer health, analysing query trends and sharing findings that drive continuous improvement This role's for you if You are confident handling escalations and thrive on solving complex problems You have solid knowledge of fintech or adviser platforms and understand operational processes in financial services You are comfortable with technical detail - maybe you've worked with APIs or system integrations before You think in systems and data - turning patterns and trends into actionable improvements You are calm, clear and credible in your communication, whether with a customer or presenting to stakeholders. You are curious, collaborative and driven to make things better - for our customers, our team and our processes This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression. You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £50,000 and £65,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager Second stage - one-hour technical interview or assessment Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Feb 15, 2026
Full time
Hybrid working with 2 days a week in our Edinburgh office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role This role is responsible for leading relationships with key firm operational teams with a focus on delivering at pace. Customer support managers own escalations, support the wider team, and ensure the seamless resolution of intricate customer problems. In order to do this, you'll have a deep understanding of firm businesses, our technology capability and our ops, product and engineering functions to ensure strong collaborative delivery. In this commercially significant role, you'll be our customers' go-to escalation point, a cross-functional problem solver and be at the forefront of spear heading delivery improvements for ongoing customer experience excellence. On a typical day you will be Leading escalations with confidence - investigating complex issues and incidents, owning the resolution process and keeping communication clear across internal teams and customers Solving problems with technical depth - digging into data, systems and workflows to identify root causes and deliver the right fix Championing collaboration - acting as the bridge between internal teams and our customer firms, ensuring we're aligned and tackling the right problems Enabling and educating - supporting frontline colleagues with guidance, contributing to knowledge articles and helping shape best practice Improving how we work - spotting recurring issues, suggesting smarter processes, and supporting the adoption of automation and tooling Staying compliant and customer-first - making sure everything we do meets regulatory requirements and delivers excellent outcomes for our firms Turning data into insights - monitoring customer health, analysing query trends and sharing findings that drive continuous improvement This role's for you if You are confident handling escalations and thrive on solving complex problems You have solid knowledge of fintech or adviser platforms and understand operational processes in financial services You are comfortable with technical detail - maybe you've worked with APIs or system integrations before You think in systems and data - turning patterns and trends into actionable improvements You are calm, clear and credible in your communication, whether with a customer or presenting to stakeholders. You are curious, collaborative and driven to make things better - for our customers, our team and our processes This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression. You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £50,000 and £65,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager Second stage - one-hour technical interview or assessment Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
A leading fintech company is seeking a Customer Support Manager to handle escalations and lead problem resolution in a hybrid work environment. You will act as a pivotal link between internal teams and customer firms, ensuring superior service and continuous improvement. Ideally, you have solid fintech knowledge, comfort with technical details, and excel in communication. This role includes a competitive salary and an array of unique benefits focused on professional growth and wellbeing.
Feb 15, 2026
Full time
A leading fintech company is seeking a Customer Support Manager to handle escalations and lead problem resolution in a hybrid work environment. You will act as a pivotal link between internal teams and customer firms, ensuring superior service and continuous improvement. Ideally, you have solid fintech knowledge, comfort with technical details, and excel in communication. This role includes a competitive salary and an array of unique benefits focused on professional growth and wellbeing.