ABM UK

A leading facility services provider is seeking a Security Customer Service Officer for Gyle Shopping Centre in Edinburgh. This role involves ensuring public safety, addressing customer queries, and collaborating with retail staff. Candidates must have strong communication skills, an SIA license, and a first aid qualification. The position offers 42 hours per week and access to employee benefits like a health program and mental health support. Ideal for those looking for a dynamic work environment.

LOCATION: MCARTHUR GLEN - BRIDGEND SHIFT PATTERN: 4 ON 4 OFF SHIFTS, 42 hours per week PAY RATE: £13.45 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! OVERVIEW OF JOB DESCRIPTION ABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The Security Officer is the public face of the Security Team & Client and should always act with professionalism. A can-do attitude is essential in this highly influential role. KEY RESPONSIBILITIES: To readily interact with all visitors/tenants within the shopping Centre, delivering first class customer focused service. Carry out regular patrols of the shopping Centre as detailed in the site Assignment Instructions. Be professional, pleasant, friendly, courteous, and helpful always. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. To ensure that the site is a safe and non-threatening environment for all visitors/tenants. Liaising with site control room proactively reacting to incidents Help third party contractors/visitors ensuring all site procedures/policies are adhered to. To liaise closely with statutory authorities, dealing with incidents Ensure radio procedures are always adhered to. Undertake any other reasonable duties as required to meet the needs of the business. N.B - Core tasks are as above, although this list is not exhaustive. REQUIRED SKILLS AND EXPERIENCE: Have knowledge of Assignment Instructions (AI's) Excellent written and verbal communication skills. Customer/Client focused. Must be able to work under pressure. Basic computer literacy required. ESSENTIAL: SIA Guarding or Door Supervisor license. SIA CCTV license We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

A leading facilities management provider in Bridgend is seeking a dedicated Security Officer. The successful candidate will ensure exemplary security and customer service while interacting with the public. Responsibilities include conducting patrols, liaising with authorities, and ensuring a safe environment. Candidates must hold SIA licenses and have excellent communication skills, the ability to work under pressure, and a commitment to customer service. This position offers a pay rate of £13.45 per hour with a shift pattern of 4 on 4 off.

A leading security service provider is seeking a Security Officer for the London Designer Outlet. This role focuses on maintaining a safe and secure environment through proactive engagement with visitors and effective incident management. The ideal candidate will possess a valid SIA Door Supervisor Licence and demonstrate excellent communication and customer service skills. This position offers competitive pay at £15.60 per hour, with a shift pattern of 4 on / 4 off.

Overview LOCATION: London Designer Outlet, Wembley HA9 0PA SHIFT PATTERN: 4 on / 4 off WORKING HOURS: 42 HOURS PER WEEK PAY RATE: £15.60 PER HOUR If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! Role Overview The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors. A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times. Key Responsibilities Customer Service & Public Engagement Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service. Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support. Maintain a smart, professional appearance befitting the company and site standards at all times. Security & Patrol Duties Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times. Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users. Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues. Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures. Incident & Emergency Management Respond promptly and effectively to all security issues, incidents, and emergencies. Manage incidents in full compliance with site policies and procedures, ensuring accurate escalation and resolution. Liaise closely with the Control Room, keeping colleagues fully informed and supported during live incidents. Deal efficiently with emergencies, including fire alarm activations, ensuring the Centre Management Team is kept fully informed at all times. Demonstrate sound judgement and the ability to think and act quickly under pressure. Monitoring, Reporting & Compliance Maintain a high level of vigilance through observation, monitoring, and surveillance of suspect behaviour. Accurately log and report all incidents, non-conformances, and emergencies in line with site and company policies. Ensure all incidents and events are correctly recorded in the Security Officer notebook, adhering strictly to notebook and evidential standards. Adhere to radio protocols and communication procedures at all times. Teamwork & Continuous Improvement Work closely with the Environmental Services Team to deliver a "one team" approach across the site. Highlight opportunities for improved collaboration and service delivery. Complete all mandatory and additional training as requested by the line manager. Undertake any other reasonable duties required to meet the operational needs of the business. Be available to cover at least one additional shift per month, where required, to support absence or annual leave. Job Requirements Essential Valid SIA Door Supervisor Licence. Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Ability to remain calm and decisive in emergency or high-pressure situations. Good organisational skills, flexibility, and reliability. Professional appearance and demeanour at all times. Good knowledge of the local area. Desirable SIA CCTV Licence. Experience operating fire alarm systems in a busy public environment. First Aid qualification. Personal Attributes Proactive and solution-focused approach. High levels of integrity, discretion, and professionalism. Strong awareness of human behaviour and situational risk. A team player who can also work confidently using own initiative. Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Resources on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.