Mimeo

Role purpose To increase overall retention by identifying opportunities from the existing customer base in Germany, Austria and Switzerland. This role requires independent thinking and research skills to identify potential growth opportunities. The successful candidate will be a self-starter with excellent communication skills and will work closely with the Customer Service Manager Team. Key Responsibilities To communicate professionally with customers in German by telephone and email. Work closely with the customer service team to ensure correct and on time completion of customer orders. Updating the customer user information on the CRM system. Providing concise quotes for various products and following through negotiations to close. Meet quarterly individual and team retention targets and maximise upsell Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs. Re-build relationships with lost customers. Build sustainable relationships and trust with customer accounts through open and interactive communication Supporting the customer service team outside the retention sales peak season General Responsibilities To ensure that Health and Safety policies and procedures are complied with at all times. Ensure consistent standards for processes are maintained at all times. To conduct yourself at all times in a professional and responsible manner and promote a good image of the company. Ensure good working relationships are maintained at all times. Attend and positively contribute to all team meetings. Assist in other areas of the business where deemed necessary. Carry out any other duties as specified by management. Sales and target driven. Fluent in German written and Verbal communication. . Customer success focused and 'wanting the sale' Able to work in a high pressure environment, ever changing and challenging. Have a right first time and can-do problem solving attitude, being able to deal with all types of enquiries. Excellent customer service skills in order to build lasting relationships with the customer. Self motivated and enthusiastic. Remains resilient when faced with adversity. Ability to work autonomously and through teams. Has a flexible and adaptive approach to demand and changes in the work activity Must be an effective time planner with the ability to balance workloads and priorities. Must be PC literate Accuracy and attention to detail. Must be bilingual in German and English This is onsite for training then Hybrid working 3 days in the office and 2 days remote OTE opportunities Monday to Friday office hours Job Type: Full-time Pay: £26,000.00 per year Benefits: Casual dress Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Experience: customer service: 1 year (preferred) Work Location: In person Reference ID: MS/SC Verlagtemp