Supporting Futures Consulting Ltd

Role: Head of Support Services Based: Waltham Cross with travel to other sites Rate: £40,000 - £50,000 pa depending on experience Start Date: ASAP Duration: Permanent or temp to perm Hours: 37.5 hours Monday to Friday 9am 5.30pm on site every day Our client, a specialist domestic abuse charity, are seeking a compassionate, strategic, and experienced leader to take on the role of Head of Domestic Abuse Support. This role is central to the delivery and development of high-quality, trauma-informed services for survivors of domestic abuse. The successful candidate will lead their support teams, ensuring services are person-centred, inclusive and aligned with best practices and statutory requirements Synopsis of duties: Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS. Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner. Identify emerging needs and opportunities to enhance service delivery and expand support offerings. Contribute to the organisational strategy. Act as a Designated Safeguarding Lead (or Deputy DSL) where required. Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors. Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development. Hold monthly team meetings and quarterly reflective practice sessions Build and maintain strong relationships with external partners and represent the organisation at partnership meetings. Oversee data collection, impact measurement, and service evaluation Seek feedback from clients and review data/information to determine how we can improve our services Ensure all services are delivered in line with relevant legal and contractual requirements Provide reports for SMT highlight progress as well as any potential risks. Support funding bids to enable our services to develop. Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manager. Demonstrate total professionalism, propriety, and value diversity. Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues. Be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals. Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work Act in a manner which preserves the confidentiality of all stakeholders. Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Essential Requirements: A Proven experience in a senior leadership role within domestic abuse, safeguarding, or support services. Ability to build partnerships and work collaboratively across sectors. Experience developing and delivering trauma informed services. Experience of managing refuge or supported accommodation services. Knowledge of relevant legislation, policies, and best practices (e.g. Domestic Abuse Act, VAWG strategy). DBS on update service or dated within the last 12 months Car driver Supporting Futures Consulting acts as both an employer and an agency

Role: Deputy Service Manager, Outreach / Stalking Based: Waltham Cross with travel to other sites Rate: £22 per hour umb temp - £32,000 permanent Start Date: ASAP Duration: Temp to perm Hours: 37.5 hours Monday to Friday, 9am 5.30pm on site every day Our client, a specialist domestic abuse charity, are recruiting for a Deputy Service Manager to have operational oversight of the Stalking and Outreach services within Hertfordshire, ensuring the delivery of high quality, safe and effective support services which are expected by the organisation including risk assessment, safety planning, referrals to other agencies and MARAC Synopsis of duties: Management of the Outreach/ISAS service in Hertfordshire, line managing 7 staff Working in partnership with statutory and voluntary agencies, ensuring that safety is kept central to multi-agency work and the response to domestic abuse. Management of services providing activities and therapies to clients. Assessing and monitoring the quality-of-service delivery so clients receive safe and appropriate client-led support, and that their voice is evident throughout. Ensuring the Outreach and ISAS service is delivered in line with the terms and conditions of the contract. Ensuring compliance with H&S / lone working. Oversee staffing establishments/on-call support to ensure they are consistent with the needs of clients to enable us to deliver safe service. Providing guidance to frontline staff on a day-to-day basis, answering case queries, and being on hand to provide support and advice as required. Working with the CIC to ensure that staff have clear training and development plans in place to allow develop their skills and experience. Completing regular case reviews and identifying service gaps to ensure all outcomes are being achieved. Ensuring compliance with all organisational policies and procedures. Gathering of information for commissioners, providing written reports and data as required Essential Requirements: Experience of managing outreach and stalking services. Experience of multi-agency working Experience of managing staff IDVA, ISAC or ISVA Qualification DBS on update service or dated within the last 12 months Car driver Supporting Futures Consulting acts as both an employer and an agency

Role: IDVA Based: Across West Mercia (Shropshire/Worcestershire/Herefordshire) Salary: £27,053.42 £28,126.17 Start Date: ASAP Duration: Fixed Term Contract until Mar 2026 Hours: Full Time Our client, a specialist Domestic Violence charity, is looking for 3 x IDVAs to join their team. Synopsis of duties: Deliver crisis intervention and advocacy for victims of domestic abuse identified as high risk. Conduct comprehensive assessments of each service user s needs and risks, ensuring accurate and timely documentation. Create, implement, and regularly review structured support plans in collaboration with service users. Actively participate in local Multi-Agency Risk Assessment Conferences (MARACs) to advocate for service users and contribute to coordinated multi-agency safety plans. Provide guidance and support to service users navigating the legal, criminal, or civil justice processes. Offer practical assistance with safety planning and independent living, ensuring access to relevant support and services from partner agencies. Promote the empowerment of service users by helping them understand and address the dynamics of domestic abuse. Gather, record, and report monitoring and evaluation data to support service delivery and continuous improvement. Essential Requirements: Experience providing support and advocacy to clients who have experienced trauma/are in crisis Knowledge and understanding of domestic abuse issues, and the needs of women and children affected by it Basic knowledge of benefits, housing and legal assistance Driving licence with access to a vehicle Supporting Futures Consulting acts as both an employer and an agency.

Role: Administrative Assistant Based: London Hybrid 1 day per week in office, or Fully Remote (UK) Rate: £15ph - £19.00ph depending on pay status Start Date: ASAP Duration: Temporary for 2-3 months (applications encouraged for permanent role) Hours: 3 Days Per Week, Not Thursdays We are supporting a London-based therapy service in recruiting a Temporary Administrative Assistant for a period of 2 to 3 months while a permanent appointment is made. The successful candidate will also be eligible to apply for the permanent role once advertised. This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement. About the Role You will support the Lead Administrator within a small and dedicated therapy team consisting of 12 counsellors and 1 senior. This is a varied administrative role that requires excellent organisation, clear communication and the ability to manage multiple tasks. Synopsis of Duties Running the counselling inbox, along with the Therapeutic Services Team Lead, this includes responding to client queries, advocate requests, external contacts Working on Microsoft and Salesforce to manage new referrals into the therapeutic service - this includes checking through referrals and maintaining accurate records on the CRM in line with new referrals. Processing requests for, and tracking travel funds for clients as required Booking initial assessments for clients on the waiting list Supporting counsellors with any queries - this includes requests for support with systems, equipment, inductions, correct data management Co-ordinating the administration of Therapeutic Services Group Work including, booking assessments, contact with Advocacy and Support Teams, communicating with clients and counsellors Attending and taking minutes for the Therapeutic Services Core Team weekly meetings and the monthly Counsellors team meeting (and other meetings between Therapeutic Services and Advocacy and Support as required) Maintaining accurate data relating to the client journey - this includes assessment, working agreements, case closure Checking and processing counsellor Invoices on a monthly basis Administration of the Therapeutic Services internal newsletter Administration of monthly feedback to counsellors from the evaluation form Supporting with the Therapeutic Services transitioning from Microsoft Software to Salesforce Along with the Therapeutic Services Team Lead, internal promotion and networking of Therapeutic Services internally Organising the Therapeutic Services 6 monthly Away Day, and trainings as required Undertaking a range of administrative and data processing tasks to ensure a high-quality service Any other reasonable duties as required Essential Requirements Strong organisational and time management skills Strong experience and skills in using Microsoft packages such as Excel, Word, Forms, Lists and Outlook Experience and knowledge of using Salesforce (or an equivalent CRM) Confident communicator with a friendly and professional approach Previous administrative experience Ability to work independently and handle sensitive information appropriately Commitment to supporting LGBTQ+ communities Enhanced DBS on the update service or dated within the last 12 months Working Arrangements The role is 3 days per week, excluding Thursdays. If based in London, 1 day per week in the office is preferred. For candidates based elsewhere in the UK, fully remote working is possible. This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement. Supporting Futures Consulting acts as both an employer and an agency

Role: Refuge Manager Location: Buckinghamshire (exact location confidential) Contract Type: Temporary approximately 3 to 6 months, with the potential to become permanent for the right candidate Hours: 37 hours per week across 5 days flexibility required, including some evening and on-call duties Rate: Negotiable, dependent on experience An established charity supporting women and children affected by domestic abuse is seeking an experienced Refuge Manager to provide interim leadership for their accommodation-based services. This is an initial 3 6 month contract, with the potential for a longer-term or permanent opportunity for the right individual. The successful candidate will oversee the day-to-day running of the refuge, lead a committed staff team, and ensure the service continues to operate safely, efficiently, and in line with best practice standards. You ll play a key role in maintaining a trauma-informed environment that empowers residents to rebuild their lives. Key Responsibilities Lead and motivate a multidisciplinary team to deliver high-quality refuge support Oversee daily operations, staff supervision, and service delivery Manage budgets, occupancy levels, and compliance with policies and procedures Act as safeguarding lead, ensuring the welfare of women and children is prioritised Support staff development through regular supervision and appraisal Foster effective working relationships with partner agencies and funders Respond appropriately to incidents, complaints, and emergencies Provide cover for staff absences and participate in the on-call rota when required Requirements Proven experience managing a refuge, supported housing, or domestic abuse service Strong leadership and staff management skills Sound knowledge of safeguarding, risk assessment, and trauma-informed approaches Financial and operational management experience within a similar setting Excellent communication and partnership-building skills Enhanced DBS on the update service (or willingness to obtain one) Ability to work flexibly, including occasional evenings/on-call commitments A driving licence and access to a vehicle would be an advantage Supporting Futures Consulting acts as both an employer and an agency.

Location: Newcastle City Centre Hours: 5pm to 5am 4 Nights on, 4 Nights off Duration: Temporary 3 months (potential for permanent opportunity) Rate: £13-£17 per hour (depending on pay status) Key Duties Include: Carrying out Fire Risk Assessments and Water Checks Light cleaning and general upkeep of the service Logging activity and interactions with residents Ensuring a safe, calm, and supportive environment for residents We are looking for someone who: Has experience in a similar setting (homelessness, safeguarding, vulnerable adults) Is confident working alone and using their own initiative Can deal with residents in a calm and professional manner Possesses strong communication skills Holds an Enhanced DBS on the Update Service or issued within the last 12 months

Role: Data Protection Administrator Based: Havant (Hybrid) Rate: £26,268 - £28,433 FTE (20 hours £15010 - £16,247. 24 hours £18,102 - £19,496) Start Date: ASAP Duration: Permanent Hours: Part-Time hours per week Our client, a specialist Domestic Violence charity, is looking to recruit a Data Protection Administrator Synopsis of duties: Manage Subject Access Requests (SARs), DPS2s, and other data requests from initiation to completion in line with legislation Work with colleagues and senior officers to locate and assess relevant information Redact and safeguard sensitive data prior to disclosure Provide applicants with accurate information, redaction explanations, and follow-up support Ensure compliance with data protection, confidentiality, and information security standards. Support internal audits and assurance activities related to data privacy compliance Promote awareness and understanding of data protection across all levels of the organisation through training, guidance, and ongoing support Monitor developments in privacy legislation (e.g. UK GDPR, and other applicable frameworks) and recommend necessary updates to practices and policies. Assist the Business Development Director with privacy impact assessments (DPIAs), risk analyses, and support incident response planning and breach reporting procedures. Provide support to the Business Development Director and Business Development Manager with any ad hoc tasks. Any other duties appropriate to the post which may be agreed with from time to time. Essential Requirements: Excellent interpersonal skills, able to be assertive while being sensitive to others' needs. Experience in dealing with sensitive and confidential information. Good working knowledge of Excel, Word, and Outlook. Have an appreciation of data protection/ privacy issues Supporting Futures Consulting acts as both an employer and an agency.

Role: Groupworker Location: London and remote working (50/50 split) Salary: £16ph - £18.50ph PAYE / £21ph - £25ph umb (dependent on experience and pay status) Start Date: ASAP Contract: Temporary Hours: 35 hours per week Individual counselling sessions and group workshops delivered across London, including Paddington office and the sites in Wandsworth and Richmond. Please note, this post is open to female applicants only Section 7.2(E) of the Sex Discrimination Act applies. Our client, a specialist domestic abuse charity are looking for a compassionate, trauma-informed Female Counsellor & Groupworker to deliver individual counselling and therapeutic groupwork to women survivors of domestic abuse. Key Responsibilities Deliver person-centred counselling and group work for women affected by domestic abuse Facilitate therapeutic groups and short-term one-to-one sessions where required Build and maintain positive therapeutic relationships, including with clients in crisis Deliver face-to-face sessions, with some flexibility for remote delivery if needed Work collaboratively with colleagues and external partners to support client progress Deliver up to 18 weekly counselling sessions per client, using a person-centred, trauma-informed approach. Conduct initial assessments to determine client suitability and ensure appropriate service allocation. Maintain accurate, confidential client records in line with WT policies and ethical standards. Monitor and evaluate client progress through agreed outcome measures. Provide short case studies and data for monitoring, evaluation, and funding reports. Participate in fortnightly clinical supervision and regular team check-ins Essential Requirements A minimum of a diploma in Person-Centred/Humanistic Counselling or equivalent is essential. BACP/UKCP accreditation: working towards it and BACP Registered minimum of 450 client hours following the Person-Centred/Humanistic approach or as near as possible to this figure. A minimum of 2 years post qualification counselling experience A minimum of 2 years experience of working with issues of domestic abuse including working directly with women clients. Experience of working with women from black and minority ethnic communities Ability to offer counselling sessions in community languages would be welcome Clear enhanced DBS on the update service Supporting Futures Consulting acts as both an employer and an agency.

Role: Children s Residential Support Worker Based: Leicestershire Rate: £26,000 - £29,000 (dependent on experience and qualifications) Start Date: ASAP Contract Type: Permanent Hours: 37 hours per week on a 3-week rolling rota with one sleep-in per week Our client, one of the UK s leading Children s Charities, is looking to recruit Children s Residential Workers to work across their new Children s Homes in Leicestershire. They are working in partnership with the County Council to increase children s residential provisions across the county and provide high-quality support and care to some of Leicestershire's most vulnerable children. They are recruiting for a number of homes across the county, including Emotional Well Being Assessment, Contextual Safeguarding, Mental Health, Family Assessment, and SEN. Role synopsis below: Supporting children and young people in a 3-bed home in a trauma-responsive way Key working young people with complex needs and behaviours, including those who have experienced Child Sexual Exploitation/ Abuse, Domestic Abuse, and Family/ Placement Breakdown Working collaboratively with a range of partner agencies, services, and professionals (including Social Services, CAMHS, Schools, and the Police) to best safeguard and meet the needs of the young person Enabling young people to gain confidence and resilience and find ways to respond to and manage their self in relation to challenging behaviour Working to establish strong, positive, and consistent relationships and working Creating a warm and homely environment and supporting with general upkeep, cooking, and teaching the young people daily living skills Safeguarding and protecting the young people and demonstrating a good understanding of themes relating to child sexual and criminal exploitation Encouraging and enabling young people to attend education, training, activities, and work, and supporting them to identify, work towards, and achieve their goals They encourage Residential Workers to work in a flexible and adaptable manner and use their own hobbies and interests (i.e. baking, yoga, football, gardening, fixing cars etc) to engage and work creatively with the young people. You will also work to encourage and foster the young person s own interests and hobbies and ultimately help to shape the young person s life. You will be working for a fantastic charity that truly places the children at the heart of their service and values their employees. They offer excellent benefits and training, and development opportunities, and have been a joy to work with in the past. Essential Requirements: Must hold the Level 3 Diploma in Residential Childcare, OR be willing to successfully achieve this within the required timeframe Proactive and positive attitude, and a willingness to work flexibly and adapt to the needs of the young person and the service Excellent communication and interpersonal skills Experience of working/ volunteering with children and young people Flexibility to commit to shift work, including weekends and bank holidays Knowledge of safeguarding and child protection would be highly desirable Supporting Futures Consultancy is an employer and an agency