Pertemps Black Country Perms

We are recruiting a renewals executive to work for an Insurance Broker based in the Black Country. This position is remote based and full time hours.The Objective of this role is to maximise renewal retention on a book of commercial insurance clients. The main duties will be: Achieves and supports company objectives and standards Targeted renewal retention of 75% across a book of commercial clients Follows a renewal process adhering to a renewal script Manage pipeline of potential renewals to meet renewal retention requirements Follow a process for chasing renewals with calls, texts and emails Meet personal & team KPI's Customer and retention focused Maintains excellent service standards ensuring all our customers' expectations are exceeded Compliant and follows guidelines to comply with FCA regulations Contributes to teamwork and supports the team to deliver results Organisation stills with the ability to monitor and track results The ideal candidate will ideally have the following skills, Minimum 2 years commercial broking experience preferably including commercial motor Strong organisational skills Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Positive, Proactive and forward thinking Good management of time, never say no attitude, be able to extract information from customers and overcome objections Good Maths and communication skills Basic knowledge of Microsoft Office products would be an advantage Computer literate In return we will offer a friendly and relaxed place to work, the opportunity to work from home on a full time basis, 23 days holiday plus stats and a non-contributory pension scheme.

Sales Administrator West Bromwich We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system. The main duties will be: Manage and update customer information using the in-house system Ensure data accuracy and accessibility. Process sales orders, quotations and be the point of contact for customers Provide exceptional customer service by responding promptly to client inquiries via email, telephone Customer order updates and development including customer feedback Working with the external sales team and providing support Raising purchase orders and liaison with suppliers Ensure timely completion of all administrative duties while adhering to organisational policies. Other duties that may arise within the customer service team including sickness and holiday cover. Person Specification You should be computer literate and happy using new systems. Experience dealing with customers and providing quotations Dealing with customer complaints and problem solving Able to work on your own initiative as well as part of a team Self-motivated, confident and focused Professional, courteous and a team player Strong organisational skills with the ability to prioritise tasks efficiently. Excellent communication skills in English, both written and verbal. Proven experience in sales administration or a similar administrative role. Exceptional time management skills to handle multiple tasks simultaneously. Customer service orientation with a professional attitude towards clients and colleagues. Expereince in a similar role - within packaging industry In return the company will provide the following benefits : Canteen Company pension Free parking On-site parking

Our Cannock based client are looking for a highly organised and proactive Administrator to provide support to the senior leadership and operational staff within their busy and fast-paced office. This will be based on a 12-month fixed term contract to cover maternity starting on 1st July. Duties include:- Providing administration support to Directors and operational teams Preparing documentation & printing for files Producing quotations for clients Raising purchase orders Coordinating equipment hire Resolving invoice queries Preparing and producing test certificates Hiring equipment including obtaining pricing, quotations Building strong working relationships across multiple departments and off site Answering phones and dealing with queries Greeting customers on site Key Skills:- Essential you have worked within a supporting administration role previously Must have strong MS Office skills & accuracy skills Confident communication and relationship-building skills The ability to multitask and prioritise effectively Able to work as part of a team Must be able to commit for 12 months to the role