Pertemps Harrow

Job Title: Technical Support Officer - Parking Contract : Temporary - Ongoing Location : Harrow Council, Forward Drive, Harrow, HA3 8NT Salary : 15.78 per hour (PAYE) Role Overview: Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards. Key Responsibilities: Process payments for parking permits and maintain accurate records in line with procedural guidelines. Respond to service requests related to parking and payments, resolving issues within defined parameters. Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies. Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance. Essential Requirements: In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991. Solid understanding of health and safety regulations and approved codes of practice. Familiarity with the London Permit Scheme and its operational framework. Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays. Full, clean UK manual driving licence. About Pertemps: With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth. About Harrow Council: As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406. Data Protection Notice: Your personal data may be shared with Cifas, a fraud prevention agency, to help detect and prevent unlawful or dishonest conduct. This may impact access to certain services or employment opportunities. For more information, please visit: (url removed)

Job Title: Compliance and Quality Assurance Officer Location : Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow) Contract Type : Temporary - Initial 3-month contract (potential for extension) Working Hours: Monday to Friday, 8:00 AM - 4:00 PM Work Arrangement: Office-based Pertemps Recruitment Partnership is seeking a detail-oriented and committed Compliance and Quality Assurance Officer to support Special Need Transport team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of 18.22 (PAYE), along with access to high-quality training, excellent career development opportunities, and 21 days of annual leave (excluding bank holidays). Key Responsibilities: Oversee quality assurance and health & safety compliance of taxi contractors, vehicles, and the managed workforce supporting Special Needs Transport. Report on vehicle-related issues to the Transport Manager; performance and HR matters will be overseen by the Compliance and Quality Assurance Manager. Monitor contractor performance, identify service failures, and implement improvement plans in partnership with service providers. Investigate complaints from passengers, carers, schools, contractors, and staff - including safeguarding and RIDDOR-reportable incidents. Conduct on-the-spot checks to ensure contractor compliance with framework requirements (e.g., staff DBS, vehicle MOT, insurance). Carry out quarterly audits and compliance checks - including site visits, document reviews, and written reports on findings and recommendations. Identify and address potential hazards promptly; escalate serious issues to senior management. Support and arrange staff training (e.g., safeguarding, wheelchair securing, first aid). The successful candidate needs to have: Detail-oriented with strong problem-solving skills Confident in dealing with sensitive matters and diverse stakeholders Experienced in compliance, quality assurance, or health & safety (ideally in a transport or public service environment) Capable of managing and improving service delivery through audit, inspection, and communication Committed to safeguarding and the wellbeing of vulnerable service users About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)