Public Protection Officer Pay rate: 19.62 per hour Contract until: 31/08/2026 Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT The London Borough of Harrow is seeking a committed and proactive Public Protection Officer to support the council's statutory enforcement functions. This role plays a key part in maintaining a clean, safe and well managed public realm across the borough. Key Responsibilities: " Carry out enforcement duties relating to waste, nuisance and street based offences " Conduct inspections, gather evidence and investigate allegations of environmental and public realm offences " Take appropriate enforcement action, including issuing notices and preparing case files " Provide education and advice to residents, businesses and the wider community " Maintain accurate records and follow all relevant legislation and council procedures Requirements: " Full UK driving licence and ability to drive for work (business insurance required) " DVLA licence check will be completed " Strong communication and investigation skills " Ability to work independently and confidently in a public facing enforcement role Shift Information: Officers work on a rotating shift pattern, including: " Early starts from 6am (one week) " Late finishes up to 6pm (another week) " One late finish to 9pm every 8 weeks " One Saturday shift every 4 weeks If you're motivated, confident engaging with the public, and passionate about protecting the local environment, we'd love to hear from you. About Pertemps: " Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: " The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: " Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed).
Jun 21, 2026
Seasonal
Public Protection Officer Pay rate: 19.62 per hour Contract until: 31/08/2026 Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT The London Borough of Harrow is seeking a committed and proactive Public Protection Officer to support the council's statutory enforcement functions. This role plays a key part in maintaining a clean, safe and well managed public realm across the borough. Key Responsibilities: " Carry out enforcement duties relating to waste, nuisance and street based offences " Conduct inspections, gather evidence and investigate allegations of environmental and public realm offences " Take appropriate enforcement action, including issuing notices and preparing case files " Provide education and advice to residents, businesses and the wider community " Maintain accurate records and follow all relevant legislation and council procedures Requirements: " Full UK driving licence and ability to drive for work (business insurance required) " DVLA licence check will be completed " Strong communication and investigation skills " Ability to work independently and confidently in a public facing enforcement role Shift Information: Officers work on a rotating shift pattern, including: " Early starts from 6am (one week) " Late finishes up to 6pm (another week) " One late finish to 9pm every 8 weeks " One Saturday shift every 4 weeks If you're motivated, confident engaging with the public, and passionate about protecting the local environment, we'd love to hear from you. About Pertemps: " Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: " The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: " Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed).
Job Title: Homelessness Prevention & Solutions Officer Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing assignment, until 31st March 2027 Hours of Work: 37 hours per week Payrate: 21.23 per hour PAYE Overview: Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Homelessness Prevention & Solutions Officer to join an expanding team. The role of Homelessness Prevention & Solutions Officer has a competitive pay rate of 18.59 per hour (negotiable). Other benefits include excellent training and support for career development and 21 days of holiday (excluding Bank Holidays). Main Responsibilities To take part in the Duty Triage rota and to assist customers through general reception, telephone, and electronic enquiries with appropriate advice. To deliver intensive, specialist support to homeless clients. To manage a caseload of people who are currently experiencing a housing crisis and provide a service that seeks to minimise the duration of that crisis. To understand the complex, multiple needs as well as strengths of those individuals; and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing To create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their circumstances and keeping the plan under review. To provide some support for individuals through the resettlement process when moving to a new home. Requirements Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation, and case law. Good working knowledge of housing benefit rules and the supply and demand issues related to public sector and private housing in a London council. Expert knowledge of homelessness policy and practice Experience of negotiation/advocacy/mediation. Experience in effective record keeping including electronically. Experience in carrying out interviews, investigations, and negotiations. About Us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. " Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)>
Jun 18, 2026
Seasonal
Job Title: Homelessness Prevention & Solutions Officer Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing assignment, until 31st March 2027 Hours of Work: 37 hours per week Payrate: 21.23 per hour PAYE Overview: Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Homelessness Prevention & Solutions Officer to join an expanding team. The role of Homelessness Prevention & Solutions Officer has a competitive pay rate of 18.59 per hour (negotiable). Other benefits include excellent training and support for career development and 21 days of holiday (excluding Bank Holidays). Main Responsibilities To take part in the Duty Triage rota and to assist customers through general reception, telephone, and electronic enquiries with appropriate advice. To deliver intensive, specialist support to homeless clients. To manage a caseload of people who are currently experiencing a housing crisis and provide a service that seeks to minimise the duration of that crisis. To understand the complex, multiple needs as well as strengths of those individuals; and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing To create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their circumstances and keeping the plan under review. To provide some support for individuals through the resettlement process when moving to a new home. Requirements Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation, and case law. Good working knowledge of housing benefit rules and the supply and demand issues related to public sector and private housing in a London council. Expert knowledge of homelessness policy and practice Experience of negotiation/advocacy/mediation. Experience in effective record keeping including electronically. Experience in carrying out interviews, investigations, and negotiations. About Us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. " Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)>
Business Support Officer - Children's Services (Hybrid) Location: London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: Temporary, ongoing Working Pattern: Hybrid - minimum 2 days per week in the office Payrate: 16.71 About the Role The London Borough of Harrow is seeking a dedicated Business Support Officer to join our Children's Services team. This is a fantastic opportunity to provide vital administrative and business support to a service that makes a real difference to children, young people, and families across Harrow. Key Responsibilities Provide high-quality administrative support across Children's Services. Maintain accurate records, databases, and case management systems. Prepare reports, handle correspondence, and support meetings. Act as a first point of contact for internal and external stakeholders. Contribute to improving processes and service delivery. About You We're looking for someone who is: Organised, detail-oriented, and able to manage competing priorities. Confident in using IT systems and Microsoft Office applications. A strong communicator with excellent interpersonal skills. Able to work independently and collaboratively. Passionate about supporting services that improve the lives of children and families. Note taking or minuet taking skills are mandatory for this role What London borough of Harrow Offer Hybrid working model - minimum 2 days per week in the office. A supportive and collaborative team environment. Opportunities for professional development and career progression. The chance to make a meaningful impact in Children's Services within Harrow. About Us "Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do. "The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. important Notice The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at (url removed).
Jun 16, 2026
Seasonal
Business Support Officer - Children's Services (Hybrid) Location: London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: Temporary, ongoing Working Pattern: Hybrid - minimum 2 days per week in the office Payrate: 16.71 About the Role The London Borough of Harrow is seeking a dedicated Business Support Officer to join our Children's Services team. This is a fantastic opportunity to provide vital administrative and business support to a service that makes a real difference to children, young people, and families across Harrow. Key Responsibilities Provide high-quality administrative support across Children's Services. Maintain accurate records, databases, and case management systems. Prepare reports, handle correspondence, and support meetings. Act as a first point of contact for internal and external stakeholders. Contribute to improving processes and service delivery. About You We're looking for someone who is: Organised, detail-oriented, and able to manage competing priorities. Confident in using IT systems and Microsoft Office applications. A strong communicator with excellent interpersonal skills. Able to work independently and collaboratively. Passionate about supporting services that improve the lives of children and families. Note taking or minuet taking skills are mandatory for this role What London borough of Harrow Offer Hybrid working model - minimum 2 days per week in the office. A supportive and collaborative team environment. Opportunities for professional development and career progression. The chance to make a meaningful impact in Children's Services within Harrow. About Us "Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do. "The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. important Notice The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at (url removed).
Technical Support Officer Location: - London Borough of Harrow (Hybrid, )Forward Drive, Harrow, Middlesex, HA3 8NT Pay Rate: 27.70 (Umbrella) Contract Type: Temporary, ongoing Role Overview The London Borough of Harrow is seeking a reliable and proactive Technical Support Officer to provide high quality technical and administrative support across Highway, Drainage, and Land Charges functions. This role is ideal for someone who enjoys problem solving, working with mapping systems, and supporting a busy technical team. Key Responsibilities Team inbox management - Monitor shared email inboxes and allocate enquiries to the appropriate team members. Highway Search & Land Charges responses - Provide accurate information using mapping databases to confirm highway adoption status and Rights of Way; produce PDF map outputs. Traffic scheme information - Liaise with colleagues to gather details on proposed traffic schemes within search areas. Drainage asset enquiries - Generate PDF maps showing watercourses and highway drainage using GIS/map databases. Flood mapping support - Produce flood map extracts for internal and external enquiries. Record keeping - Log all enquiries and maintain accurate, up to date records. Requirements Understanding of Highway and Drainage engineering functions and terminology. Proficiency with MS Windows and experience using mapping or GIS based databases functions The use of MS Windows and Mapping data bases If you meet the qualifications and have the required experience, please click 'apply.' About Us: For nearly 60 years, Pertemps Recruitment Partnership has been a trusted leader in providing permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For for 14 consecutive years, we pride ourselves on our personal touch in everything we do. As an accredited 'Investor in People,' we are dedicated to supporting career growth and progression for our team. Harrow Council, the 12th largest borough in London, is renowned for its vibrant cultural diversity. Located just 10 miles from central London, Harrow boasts excellent transport links, including the Metropolitan Line, Watford DC Line, and national rail services. It is also easily accessible via the M1, M25, and A406, making it a fantastic place to live, work, and visit. Data Protection Notice: Your personal information may be shared with Cifas for the prevention of fraud, malpractice, and other improper conduct. Any detected issues may result in the refusal of services or employment. Your data will also be used to verify your identity. For more information on how your personal data is managed, please visit (url removed).
Jun 16, 2026
Seasonal
Technical Support Officer Location: - London Borough of Harrow (Hybrid, )Forward Drive, Harrow, Middlesex, HA3 8NT Pay Rate: 27.70 (Umbrella) Contract Type: Temporary, ongoing Role Overview The London Borough of Harrow is seeking a reliable and proactive Technical Support Officer to provide high quality technical and administrative support across Highway, Drainage, and Land Charges functions. This role is ideal for someone who enjoys problem solving, working with mapping systems, and supporting a busy technical team. Key Responsibilities Team inbox management - Monitor shared email inboxes and allocate enquiries to the appropriate team members. Highway Search & Land Charges responses - Provide accurate information using mapping databases to confirm highway adoption status and Rights of Way; produce PDF map outputs. Traffic scheme information - Liaise with colleagues to gather details on proposed traffic schemes within search areas. Drainage asset enquiries - Generate PDF maps showing watercourses and highway drainage using GIS/map databases. Flood mapping support - Produce flood map extracts for internal and external enquiries. Record keeping - Log all enquiries and maintain accurate, up to date records. Requirements Understanding of Highway and Drainage engineering functions and terminology. Proficiency with MS Windows and experience using mapping or GIS based databases functions The use of MS Windows and Mapping data bases If you meet the qualifications and have the required experience, please click 'apply.' About Us: For nearly 60 years, Pertemps Recruitment Partnership has been a trusted leader in providing permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For for 14 consecutive years, we pride ourselves on our personal touch in everything we do. As an accredited 'Investor in People,' we are dedicated to supporting career growth and progression for our team. Harrow Council, the 12th largest borough in London, is renowned for its vibrant cultural diversity. Located just 10 miles from central London, Harrow boasts excellent transport links, including the Metropolitan Line, Watford DC Line, and national rail services. It is also easily accessible via the M1, M25, and A406, making it a fantastic place to live, work, and visit. Data Protection Notice: Your personal information may be shared with Cifas for the prevention of fraud, malpractice, and other improper conduct. Any detected issues may result in the refusal of services or employment. Your data will also be used to verify your identity. For more information on how your personal data is managed, please visit (url removed).
Job Title: Technical Support Officer - Parking Contract : Temporary - Ongoing Location : Harrow Council, Forward Drive, Harrow, HA3 8NT Salary : 15.78 per hour (PAYE) Role Overview: Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards. Key Responsibilities: Process payments for parking permits and maintain accurate records in line with procedural guidelines. Respond to service requests related to parking and payments, resolving issues within defined parameters. Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies. Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance. Essential Requirements: In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991. Solid understanding of health and safety regulations and approved codes of practice. Familiarity with the London Permit Scheme and its operational framework. Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays. Full, clean UK manual driving licence. About Pertemps: With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth. About Harrow Council: As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406. Data Protection Notice: Your personal data may be shared with Cifas, a fraud prevention agency, to help detect and prevent unlawful or dishonest conduct. This may impact access to certain services or employment opportunities. For more information, please visit: (url removed)
Oct 08, 2025
Seasonal
Job Title: Technical Support Officer - Parking Contract : Temporary - Ongoing Location : Harrow Council, Forward Drive, Harrow, HA3 8NT Salary : 15.78 per hour (PAYE) Role Overview: Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards. Key Responsibilities: Process payments for parking permits and maintain accurate records in line with procedural guidelines. Respond to service requests related to parking and payments, resolving issues within defined parameters. Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies. Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance. Essential Requirements: In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991. Solid understanding of health and safety regulations and approved codes of practice. Familiarity with the London Permit Scheme and its operational framework. Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays. Full, clean UK manual driving licence. About Pertemps: With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth. About Harrow Council: As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406. Data Protection Notice: Your personal data may be shared with Cifas, a fraud prevention agency, to help detect and prevent unlawful or dishonest conduct. This may impact access to certain services or employment opportunities. For more information, please visit: (url removed)
Job Title: Compliance and Quality Assurance Officer Location : Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow) Contract Type : Temporary - Initial 3-month contract (potential for extension) Working Hours: Monday to Friday, 8:00 AM - 4:00 PM Work Arrangement: Office-based Pertemps Recruitment Partnership is seeking a detail-oriented and committed Compliance and Quality Assurance Officer to support Special Need Transport team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of 18.22 (PAYE), along with access to high-quality training, excellent career development opportunities, and 21 days of annual leave (excluding bank holidays). Key Responsibilities: Oversee quality assurance and health & safety compliance of taxi contractors, vehicles, and the managed workforce supporting Special Needs Transport. Report on vehicle-related issues to the Transport Manager; performance and HR matters will be overseen by the Compliance and Quality Assurance Manager. Monitor contractor performance, identify service failures, and implement improvement plans in partnership with service providers. Investigate complaints from passengers, carers, schools, contractors, and staff - including safeguarding and RIDDOR-reportable incidents. Conduct on-the-spot checks to ensure contractor compliance with framework requirements (e.g., staff DBS, vehicle MOT, insurance). Carry out quarterly audits and compliance checks - including site visits, document reviews, and written reports on findings and recommendations. Identify and address potential hazards promptly; escalate serious issues to senior management. Support and arrange staff training (e.g., safeguarding, wheelchair securing, first aid). The successful candidate needs to have: Detail-oriented with strong problem-solving skills Confident in dealing with sensitive matters and diverse stakeholders Experienced in compliance, quality assurance, or health & safety (ideally in a transport or public service environment) Capable of managing and improving service delivery through audit, inspection, and communication Committed to safeguarding and the wellbeing of vulnerable service users About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Oct 03, 2025
Seasonal
Job Title: Compliance and Quality Assurance Officer Location : Harrow Civic Hub, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow) Contract Type : Temporary - Initial 3-month contract (potential for extension) Working Hours: Monday to Friday, 8:00 AM - 4:00 PM Work Arrangement: Office-based Pertemps Recruitment Partnership is seeking a detail-oriented and committed Compliance and Quality Assurance Officer to support Special Need Transport team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of 18.22 (PAYE), along with access to high-quality training, excellent career development opportunities, and 21 days of annual leave (excluding bank holidays). Key Responsibilities: Oversee quality assurance and health & safety compliance of taxi contractors, vehicles, and the managed workforce supporting Special Needs Transport. Report on vehicle-related issues to the Transport Manager; performance and HR matters will be overseen by the Compliance and Quality Assurance Manager. Monitor contractor performance, identify service failures, and implement improvement plans in partnership with service providers. Investigate complaints from passengers, carers, schools, contractors, and staff - including safeguarding and RIDDOR-reportable incidents. Conduct on-the-spot checks to ensure contractor compliance with framework requirements (e.g., staff DBS, vehicle MOT, insurance). Carry out quarterly audits and compliance checks - including site visits, document reviews, and written reports on findings and recommendations. Identify and address potential hazards promptly; escalate serious issues to senior management. Support and arrange staff training (e.g., safeguarding, wheelchair securing, first aid). The successful candidate needs to have: Detail-oriented with strong problem-solving skills Confident in dealing with sensitive matters and diverse stakeholders Experienced in compliance, quality assurance, or health & safety (ideally in a transport or public service environment) Capable of managing and improving service delivery through audit, inspection, and communication Committed to safeguarding and the wellbeing of vulnerable service users About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
