The purpose of this role is to bring together two of FareShare South West s (FSSW) most critical functions community membership and food supply to help transform our current impact, rescuing and sharing food for million more meals. The post holder will lead the development and implementation of both the membership and food strategies, ensuring our membership offer is responsive to community need, operational capacity and the changing landscape of surplus food. This role is responsible for building and sustaining strong regional and national food partnerships, aligning supply with member demand, and ensuring food reaches the highest priority organisations. The post holder will lead and develop expert teams, strengthen cross-departmental collaboration, and drive service improvements, innovation and growth. As a key member of the Wider Senior Leadership Team (SLT), the role ensures robust governance, accountability and performance across membership and food, contributing to organisational strategy, financial sustainability and long-term impact for communities across the South West. 1) Strategic Leadership & Governance Provide visible, values-led leadership with clear accountability to the CEO and Board; ensuring teams are aligned behind a consistent culture and change agenda. Lead the creation and implementation of the membership and food strategies; delivering to budget, achieving ambitious targets, and embedding innovation for long-term growth. Contribute to the wider organisational strategy. Work with the CEO/SLT to set annual budgets and reforecasts, providing regular financial, key performance indicators (KPIs) and narrative reports to the CEO and Board. Lead the development and introduction of emerging surplus food types e.g., frozen food, re-labelling, catering packs into our operation, ensuring this is fully aligned across membership, food and operations teams. Identify and mitigate risks across the organisation, working with the Wider SLT to maintain an up-to-date risk register. Support the Deputy CEO to prepare timely inputs for the audited accounts and impact report and attend finance subcommittee meetings as required. Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders. Strengthen alignment between the membership and food teams by identifying and implementing innovative, effective solutions to ensure food reaches the highest priority organisations. 2) Food Partners and Supply With support from the CEO, lead on the key relationship with the national partner FareShare and The Felix Project, ensuring food supply is maximised and aligned with organisational needs. Be accountable for all incoming food supply, including national (70-75% of our total supply via FareShare and The Felix Project) and locally sourced (25-30%). Raise awareness of FSSW s capability to redistribute surplus food and, with support from our communications team, position the organisation as the surplus food partner of choice in the region, leading on food campaigns, external activity, networks and events. Working with the Food Manager, maintain and grow local food partnerships across the South West to secure supply aligned with infrastructure, growth plans and community need taking the lead on stewarding key suppliers and maintaining accurate records. Be accountable for food safety and compliance across the organisation, including product recalls, legislation changes, liaison with national partners and the Health and Safety consultant. Work closely with both the food and fundraising teams to develop and deliver a gleaning programme across the organisation. Work closely with the operations team to ensure all incoming food is compliant, within capacity limits, and aligned to local operational realities. Be accountable for key food related projects and reporting for relevant funders, working with the Finance Manager to ensure accurate procurement data. Be accountable for the food pipeline and for managing internal and external communications related to food availability, allocation, planning and future growth. 3) Community Membership Development Establish a refreshed, high value membership service and value proposition, aligned to surplus food supply, logistics capacity and community need. Ensure the membership team implements a data-driven strategy for recruitment and retention, incorporating member feedback, root cause analysis and performance insights. Develop and lead long-term, strategic partnerships aligned with the current and future needs of the membership programme, representing the organisation in South West networks relevant to FSSW s mission. Work with the CEO and SLT to develop and scale membership programmes across regions (e.g., Crisis Resilience Fund). Lead efforts to reduce food waste across the organisation through improved membership offerings, bolt-on memberships and direct delivery models. Maintain a strong, collaborative relationship across the FareShare network, capturing and sharing best practice within membership development. Support major, complex development projects across the organisation (particularly those involving membership and food teams), ensuring inclusive working with internal teams and providing supporting business plans and financial forecasts. Be accountable for the quality and compliance of the membership CRM (Salesforce), ensuring accurate data for internal use and funder reporting. Develop metrics to support effective food allocation, and to manage current and future demand in line with logistics capacity. 4) People and Culture Management Lead, coach and develop managers and teams within your department and oversee their recruitment, appraisals, supervision, wellbeing and professional development. Build a collaborative, high performing culture across the membership and food teams, working closely with operations and volunteering. Champion values-led leadership and effective cross-departmental communication. Promote an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity s mission. Model and promote safe working behaviours across both functions, ensuring food safety conversations are part of everyday management. Health, Safety & Compliance Ensure risk assessments, safe systems of work, and training are in place and reviewed regularly across food and membership functions. Ensure compliance with FareShare UK standards, the Health and Safety at Work Act, Food Safety and Hygiene Regulations. Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities. Working alongside the Head of Operations, lead regular food safety briefings and toolbox talks to reinforce safe behaviours and encourage open reporting. Person Specification Essential Criteria Proven leadership experience, including building high-performing teams. Experience in a food, logistics, FMCG (fast-moving consumer goods) or operational supply-chain environment. Strong analytical and organisational skills, with confidence using data to inform decisions, manage budgets and track performance. Excellent communication and relationship-building skills, able to influence and collaborate effectively with internal and external stakeholders. Desirable Criteria Knowledge of food safety, health & safety and regulatory requirements relevant to food handling and redistribution. Experience working in a charity, social enterprise or purpose-driven environment, with an understanding of community need and social impact. Familiarity with CRM systems (e.g., Salesforce) and confidence using digital tools to improve service delivery. Experience working cross-functionally, aligning teams around shared goals and improving processes between departments. Understanding of customer journeys or service-user engagement.
Feb 26, 2026
Full time
The purpose of this role is to bring together two of FareShare South West s (FSSW) most critical functions community membership and food supply to help transform our current impact, rescuing and sharing food for million more meals. The post holder will lead the development and implementation of both the membership and food strategies, ensuring our membership offer is responsive to community need, operational capacity and the changing landscape of surplus food. This role is responsible for building and sustaining strong regional and national food partnerships, aligning supply with member demand, and ensuring food reaches the highest priority organisations. The post holder will lead and develop expert teams, strengthen cross-departmental collaboration, and drive service improvements, innovation and growth. As a key member of the Wider Senior Leadership Team (SLT), the role ensures robust governance, accountability and performance across membership and food, contributing to organisational strategy, financial sustainability and long-term impact for communities across the South West. 1) Strategic Leadership & Governance Provide visible, values-led leadership with clear accountability to the CEO and Board; ensuring teams are aligned behind a consistent culture and change agenda. Lead the creation and implementation of the membership and food strategies; delivering to budget, achieving ambitious targets, and embedding innovation for long-term growth. Contribute to the wider organisational strategy. Work with the CEO/SLT to set annual budgets and reforecasts, providing regular financial, key performance indicators (KPIs) and narrative reports to the CEO and Board. Lead the development and introduction of emerging surplus food types e.g., frozen food, re-labelling, catering packs into our operation, ensuring this is fully aligned across membership, food and operations teams. Identify and mitigate risks across the organisation, working with the Wider SLT to maintain an up-to-date risk register. Support the Deputy CEO to prepare timely inputs for the audited accounts and impact report and attend finance subcommittee meetings as required. Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders. Strengthen alignment between the membership and food teams by identifying and implementing innovative, effective solutions to ensure food reaches the highest priority organisations. 2) Food Partners and Supply With support from the CEO, lead on the key relationship with the national partner FareShare and The Felix Project, ensuring food supply is maximised and aligned with organisational needs. Be accountable for all incoming food supply, including national (70-75% of our total supply via FareShare and The Felix Project) and locally sourced (25-30%). Raise awareness of FSSW s capability to redistribute surplus food and, with support from our communications team, position the organisation as the surplus food partner of choice in the region, leading on food campaigns, external activity, networks and events. Working with the Food Manager, maintain and grow local food partnerships across the South West to secure supply aligned with infrastructure, growth plans and community need taking the lead on stewarding key suppliers and maintaining accurate records. Be accountable for food safety and compliance across the organisation, including product recalls, legislation changes, liaison with national partners and the Health and Safety consultant. Work closely with both the food and fundraising teams to develop and deliver a gleaning programme across the organisation. Work closely with the operations team to ensure all incoming food is compliant, within capacity limits, and aligned to local operational realities. Be accountable for key food related projects and reporting for relevant funders, working with the Finance Manager to ensure accurate procurement data. Be accountable for the food pipeline and for managing internal and external communications related to food availability, allocation, planning and future growth. 3) Community Membership Development Establish a refreshed, high value membership service and value proposition, aligned to surplus food supply, logistics capacity and community need. Ensure the membership team implements a data-driven strategy for recruitment and retention, incorporating member feedback, root cause analysis and performance insights. Develop and lead long-term, strategic partnerships aligned with the current and future needs of the membership programme, representing the organisation in South West networks relevant to FSSW s mission. Work with the CEO and SLT to develop and scale membership programmes across regions (e.g., Crisis Resilience Fund). Lead efforts to reduce food waste across the organisation through improved membership offerings, bolt-on memberships and direct delivery models. Maintain a strong, collaborative relationship across the FareShare network, capturing and sharing best practice within membership development. Support major, complex development projects across the organisation (particularly those involving membership and food teams), ensuring inclusive working with internal teams and providing supporting business plans and financial forecasts. Be accountable for the quality and compliance of the membership CRM (Salesforce), ensuring accurate data for internal use and funder reporting. Develop metrics to support effective food allocation, and to manage current and future demand in line with logistics capacity. 4) People and Culture Management Lead, coach and develop managers and teams within your department and oversee their recruitment, appraisals, supervision, wellbeing and professional development. Build a collaborative, high performing culture across the membership and food teams, working closely with operations and volunteering. Champion values-led leadership and effective cross-departmental communication. Promote an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity s mission. Model and promote safe working behaviours across both functions, ensuring food safety conversations are part of everyday management. Health, Safety & Compliance Ensure risk assessments, safe systems of work, and training are in place and reviewed regularly across food and membership functions. Ensure compliance with FareShare UK standards, the Health and Safety at Work Act, Food Safety and Hygiene Regulations. Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities. Working alongside the Head of Operations, lead regular food safety briefings and toolbox talks to reinforce safe behaviours and encourage open reporting. Person Specification Essential Criteria Proven leadership experience, including building high-performing teams. Experience in a food, logistics, FMCG (fast-moving consumer goods) or operational supply-chain environment. Strong analytical and organisational skills, with confidence using data to inform decisions, manage budgets and track performance. Excellent communication and relationship-building skills, able to influence and collaborate effectively with internal and external stakeholders. Desirable Criteria Knowledge of food safety, health & safety and regulatory requirements relevant to food handling and redistribution. Experience working in a charity, social enterprise or purpose-driven environment, with an understanding of community need and social impact. Familiarity with CRM systems (e.g., Salesforce) and confidence using digital tools to improve service delivery. Experience working cross-functionally, aligning teams around shared goals and improving processes between departments. Understanding of customer journeys or service-user engagement.
The Food Manager plays a critical operational leadership role at FareShare South West (FSSW), ensuring that the charity maintains a consistent, safe and high-quality flow of food to community organisations across the region. Supporting the Head of Food & Membership, the post holder is responsible for managing day-to-day food supply, strengthening local sourcing, and building long-term relationships with suppliers and partners. The role ensures that incoming food whether from national or local sources is compliant, well-managed and aligned with operational capacity. It plays a key part in the effective monitoring of stock, the food pipeline and logistics scheduling. The Food Manager leads local sourcing activity, expands food innovations such as frozen and re-labelling, and oversees key food-related projects including the regional Gleaning Programme. Managing the Food & Community Officer and working closely with Operations, Membership, Fundraising and other internal teams, the Food Manager helps deliver FSSW s food strategy, reduce waste, and maximise the impact of surplus food redistributed to frontline organisations. 1) Strategy, Performance & Team Management Support the Head of Food and Community in the development and delivery of the food strategy, budget and annual targets. Monitor weekly performance against agreed plans; provide operational reporting for internal teams and funders. Line-manage the Food & Community Officer and HGV Drivers, including recruitment, appraisals, supervision, wellbeing and development. Champion values-led leadership and promote effective cross-team communication. Ensure compliance with organisational policies, food safety, health & safety and safeguarding requirements. Foster an inclusive, motivational team culture that reflects FSSW s mission and values. Takes visible leadership for health, safety, and food safety, ensuring all team members and participants work safely and effectively 2) Food Supply Management Support the Head of Food & Community in managing the national supply relationship with FareShare UK/The Felix Project, including communication, throughput data and supply alignment. Manage, analyse and report on over/under-deliveries, food quality, cancellations and trends, working closely with Operations and Membership teams. Monitor and report the changing food pipeline, helping devise strategies to redistribute gluts and reduce waste. Support Operations and the Head of Membership & Food Partnerships with stock-level monitoring across FSSW sites, including stock movement, product types and capacity. Working with Operations, Transport and the national partner, lead on logistics schedules for incoming food to maximise volume while ensuring cost-effective solutions. 3) Local Food sourcing: Lead delivery of the Local Food Sourcing Strategy, ensuring local sourcing achieves or exceeds % of total incoming food. Act as the first point of contact for local and regional suppliers, maintaining strong, long-term, trust-based relationships. Promote FSSW s surplus food redistribution capabilities through events, presentations, online presence and food sector networks. Grow and manage a sustainable pipeline of local surplus and donated food, complementing national supply. Work collaboratively with other FareShare Network Partners to share local food opportunities. Maintain accurate and accessible sourcing records and outcomes. Support food safety and compliance, including product recalls, legislative changes and liaison with national partners and the H&S Consultant (via the Head of Membership & Food Partnerships). Ensure all incoming food is compliant, within operational capacity and aligned with local logistics. 4) Food Development & Innovation Lead expansion of the Gleaning Programme across the region, working with Operations, Volunteering and Fundraising teams. Support development of new food innovations including: Frozen food expansion Breaking down ambient bulk Re-labelling and product preparation Manage key food projects, including reporting to relevant funders, ensuring accurate procurement and financial data in partnership with the Finance Manager. Represent FSSW in local collaborations/partnerships addressing local food waste or surplus food 5) Health, Safety & Compliance Champion a positive safety culture, modelling safe working practices and encouraging team members to work safely and report hazards or incidents promptly. Ensure the incoming food supply complies with FareShare HACCP Food Safety Manual and all relevant legislation and audit standards. Provide support for product recalls, safety notices and compliance-related communication. Support with internal and external food safety audits Person Specification Essential Criteria Experience in a food, logistics, FMCG (fast-moving consumer goods), warehousing or similar operational environment, with an understanding of supply, stock flow and operational constraints. Proven ability to build and manage supplier or partner relationships, ideally involving food or operational partnerships. Experience supervising or managing staff, with the ability to motivate, support and develop team members. Confidence using data and reporting, with strong problem-solving skills and a practical, hands-on approach. Desirable Knowledge of food safety, health & safety and compliance requirements, including HACCP or similar frameworks. Understanding of charity operations or social impact environments, particularly those involving volunteers or community partners. Experience managing or supporting projects, including reporting, coordination and cross-team delivery. Familiarity with logistics scheduling, transport operations or stock management systems, ideally in a multi-site context. Knowledge of procurement, supplier stewardship or food contract management. Experience managing or monitoring budgets, procurement data or cost-effective operational planning. Comfortable representing an organisation externally, including at events, supplier meetings or sector networks. Experience supporting innovation projects or process improvements.
Feb 26, 2026
Full time
The Food Manager plays a critical operational leadership role at FareShare South West (FSSW), ensuring that the charity maintains a consistent, safe and high-quality flow of food to community organisations across the region. Supporting the Head of Food & Membership, the post holder is responsible for managing day-to-day food supply, strengthening local sourcing, and building long-term relationships with suppliers and partners. The role ensures that incoming food whether from national or local sources is compliant, well-managed and aligned with operational capacity. It plays a key part in the effective monitoring of stock, the food pipeline and logistics scheduling. The Food Manager leads local sourcing activity, expands food innovations such as frozen and re-labelling, and oversees key food-related projects including the regional Gleaning Programme. Managing the Food & Community Officer and working closely with Operations, Membership, Fundraising and other internal teams, the Food Manager helps deliver FSSW s food strategy, reduce waste, and maximise the impact of surplus food redistributed to frontline organisations. 1) Strategy, Performance & Team Management Support the Head of Food and Community in the development and delivery of the food strategy, budget and annual targets. Monitor weekly performance against agreed plans; provide operational reporting for internal teams and funders. Line-manage the Food & Community Officer and HGV Drivers, including recruitment, appraisals, supervision, wellbeing and development. Champion values-led leadership and promote effective cross-team communication. Ensure compliance with organisational policies, food safety, health & safety and safeguarding requirements. Foster an inclusive, motivational team culture that reflects FSSW s mission and values. Takes visible leadership for health, safety, and food safety, ensuring all team members and participants work safely and effectively 2) Food Supply Management Support the Head of Food & Community in managing the national supply relationship with FareShare UK/The Felix Project, including communication, throughput data and supply alignment. Manage, analyse and report on over/under-deliveries, food quality, cancellations and trends, working closely with Operations and Membership teams. Monitor and report the changing food pipeline, helping devise strategies to redistribute gluts and reduce waste. Support Operations and the Head of Membership & Food Partnerships with stock-level monitoring across FSSW sites, including stock movement, product types and capacity. Working with Operations, Transport and the national partner, lead on logistics schedules for incoming food to maximise volume while ensuring cost-effective solutions. 3) Local Food sourcing: Lead delivery of the Local Food Sourcing Strategy, ensuring local sourcing achieves or exceeds % of total incoming food. Act as the first point of contact for local and regional suppliers, maintaining strong, long-term, trust-based relationships. Promote FSSW s surplus food redistribution capabilities through events, presentations, online presence and food sector networks. Grow and manage a sustainable pipeline of local surplus and donated food, complementing national supply. Work collaboratively with other FareShare Network Partners to share local food opportunities. Maintain accurate and accessible sourcing records and outcomes. Support food safety and compliance, including product recalls, legislative changes and liaison with national partners and the H&S Consultant (via the Head of Membership & Food Partnerships). Ensure all incoming food is compliant, within operational capacity and aligned with local logistics. 4) Food Development & Innovation Lead expansion of the Gleaning Programme across the region, working with Operations, Volunteering and Fundraising teams. Support development of new food innovations including: Frozen food expansion Breaking down ambient bulk Re-labelling and product preparation Manage key food projects, including reporting to relevant funders, ensuring accurate procurement and financial data in partnership with the Finance Manager. Represent FSSW in local collaborations/partnerships addressing local food waste or surplus food 5) Health, Safety & Compliance Champion a positive safety culture, modelling safe working practices and encouraging team members to work safely and report hazards or incidents promptly. Ensure the incoming food supply complies with FareShare HACCP Food Safety Manual and all relevant legislation and audit standards. Provide support for product recalls, safety notices and compliance-related communication. Support with internal and external food safety audits Person Specification Essential Criteria Experience in a food, logistics, FMCG (fast-moving consumer goods), warehousing or similar operational environment, with an understanding of supply, stock flow and operational constraints. Proven ability to build and manage supplier or partner relationships, ideally involving food or operational partnerships. Experience supervising or managing staff, with the ability to motivate, support and develop team members. Confidence using data and reporting, with strong problem-solving skills and a practical, hands-on approach. Desirable Knowledge of food safety, health & safety and compliance requirements, including HACCP or similar frameworks. Understanding of charity operations or social impact environments, particularly those involving volunteers or community partners. Experience managing or supporting projects, including reporting, coordination and cross-team delivery. Familiarity with logistics scheduling, transport operations or stock management systems, ideally in a multi-site context. Knowledge of procurement, supplier stewardship or food contract management. Experience managing or monitoring budgets, procurement data or cost-effective operational planning. Comfortable representing an organisation externally, including at events, supplier meetings or sector networks. Experience supporting innovation projects or process improvements.
The Fleet Manager is responsible for the safe, compliant, and efficient operation of FareShare South West s fleet, including vans, HGVs, forklifts, and manual handling equipment. This role ensures all vehicles, equipment, and drivers operate to the highest standards of safety, legal compliance, and operational effectiveness. The Fleet Manager supports the wider operations and volunteer driving teams (including 2X HGV Drivers) through training, onboarding, and best practice-practice guidance. Working closely with Hub Managers, the Head of Operations, Food Manager and external contractors, the role drives continuous improvement across fleet operations and contributes to the smooth running of all FSSW transport activities. Key Responsibilities 1. Fleet Operations and Maintenance Oversee servicing, MOTs, repairs, and maintenance for all fleet vehicles, forklifts, and manual handling equipment. Diagnose and triage vehicle issues, coordinating timely resolution with trusted contractors. Build and maintain strong relationships with garages, leasing companies, insurers, fuel card providers, and breakdown services. Coordinate vehicle movements between sites and garages, ensuring minimal disruption to operations, arranging replacements as necessary. Manage fleet related-related budgets, including accessories, consumables, and recurring charges. Manage procurement processes (purchase or leased) related to fleet including onboarding and offboarding of fleet. Administer insurance policy changes and support the Head of Operations to manage claims involving FSSW vehicles or third parties. Maintain accurate fleet records, including maintenance logs, defect reports, mileage, and compliance documentation. Monitor and report on fleet performance metrics and deliver continuous improvement initiatives. 2. Driver Leadership and Support Provide guidance and support to two HGV Drivers on HGV management and compliance, and support Head of Operations with onboarding HGV Drivers. Develop and maintain a train the trainer model to ensure high quality-quality driver assessments across hubs, ensuring all staff are trained to the same level. Support and develop volunteer driving teams, ensuring driver onboarding and checks are consistent across hubs. Promote and model best practice in all driving and vehicle related-related duties. 3. Compliance and Health & Safety (H&S) Ensure full compliance with transport legislation, including DVSA standards, driver hours, tachograph rules, and Working Time Directive requirements. Oversee daily vehicle checks, defect reporting, and follow up-up actions. Maintain accurate records relating to fleet compliance, driver licences, incident forms, and repairs. Monitor fleet tracker data and escalate concerns appropriately. Support incident investigations, corrective actions, and continuous improvement in safety. Undertake relevant training in food hygiene, H&S, and compliance frameworks. Work closely with the Head of Operations, supported by the Health & Safety Consultant to embed a culture of continuous improvement and safe working. 4. General Duties Respond to enquiries via phone, email, and internal systems. Engage positively with hub visitors and external stakeholders. Support wider operational activities to ensure smooth running of FSSW services. Uphold high standards of professionalism and customer care. Person Specification Essential Experience in fleet operations, transport coordination, or a similar operational role. Strong understanding of vehicle maintenance, safety, and compliance requirements. Proactive, solution focused approach with the ability to make sound decisions in fast paced environments.-focused approach with the ability to make sound decisions in fast-paced environments. IT competent and confident in using various platforms and systems. Full clean UK driving licence. Desirable Experience of working in the voluntary sector or with volunteers. Experience of managing a fleet including HGVs. Experience of a transport management system. Experience of working within a food operation, warehouse, or charitable setting. Experience of delivering training or coaching, ideally in a driving, operational or compliance-related context. Excellent organisational skills with the ability to maintain accurate records and systems. Confident communicator who works effectively with cross functional teams.
Feb 26, 2026
Full time
The Fleet Manager is responsible for the safe, compliant, and efficient operation of FareShare South West s fleet, including vans, HGVs, forklifts, and manual handling equipment. This role ensures all vehicles, equipment, and drivers operate to the highest standards of safety, legal compliance, and operational effectiveness. The Fleet Manager supports the wider operations and volunteer driving teams (including 2X HGV Drivers) through training, onboarding, and best practice-practice guidance. Working closely with Hub Managers, the Head of Operations, Food Manager and external contractors, the role drives continuous improvement across fleet operations and contributes to the smooth running of all FSSW transport activities. Key Responsibilities 1. Fleet Operations and Maintenance Oversee servicing, MOTs, repairs, and maintenance for all fleet vehicles, forklifts, and manual handling equipment. Diagnose and triage vehicle issues, coordinating timely resolution with trusted contractors. Build and maintain strong relationships with garages, leasing companies, insurers, fuel card providers, and breakdown services. Coordinate vehicle movements between sites and garages, ensuring minimal disruption to operations, arranging replacements as necessary. Manage fleet related-related budgets, including accessories, consumables, and recurring charges. Manage procurement processes (purchase or leased) related to fleet including onboarding and offboarding of fleet. Administer insurance policy changes and support the Head of Operations to manage claims involving FSSW vehicles or third parties. Maintain accurate fleet records, including maintenance logs, defect reports, mileage, and compliance documentation. Monitor and report on fleet performance metrics and deliver continuous improvement initiatives. 2. Driver Leadership and Support Provide guidance and support to two HGV Drivers on HGV management and compliance, and support Head of Operations with onboarding HGV Drivers. Develop and maintain a train the trainer model to ensure high quality-quality driver assessments across hubs, ensuring all staff are trained to the same level. Support and develop volunteer driving teams, ensuring driver onboarding and checks are consistent across hubs. Promote and model best practice in all driving and vehicle related-related duties. 3. Compliance and Health & Safety (H&S) Ensure full compliance with transport legislation, including DVSA standards, driver hours, tachograph rules, and Working Time Directive requirements. Oversee daily vehicle checks, defect reporting, and follow up-up actions. Maintain accurate records relating to fleet compliance, driver licences, incident forms, and repairs. Monitor fleet tracker data and escalate concerns appropriately. Support incident investigations, corrective actions, and continuous improvement in safety. Undertake relevant training in food hygiene, H&S, and compliance frameworks. Work closely with the Head of Operations, supported by the Health & Safety Consultant to embed a culture of continuous improvement and safe working. 4. General Duties Respond to enquiries via phone, email, and internal systems. Engage positively with hub visitors and external stakeholders. Support wider operational activities to ensure smooth running of FSSW services. Uphold high standards of professionalism and customer care. Person Specification Essential Experience in fleet operations, transport coordination, or a similar operational role. Strong understanding of vehicle maintenance, safety, and compliance requirements. Proactive, solution focused approach with the ability to make sound decisions in fast paced environments.-focused approach with the ability to make sound decisions in fast-paced environments. IT competent and confident in using various platforms and systems. Full clean UK driving licence. Desirable Experience of working in the voluntary sector or with volunteers. Experience of managing a fleet including HGVs. Experience of a transport management system. Experience of working within a food operation, warehouse, or charitable setting. Experience of delivering training or coaching, ideally in a driving, operational or compliance-related context. Excellent organisational skills with the ability to maintain accurate records and systems. Confident communicator who works effectively with cross functional teams.
The Membership Account Manager leads the development, delivery and growth of FareShare South West s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region. Membership Management Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries). Oversee member onboarding, service changes, cancellations and annual renewals. Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data. Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments. Coordinate member communications with the Communications Team to ensure a high-quality CFM experience. Use data and insight to track engagement, inform improvements and support retention. Manage the delivery schedule, including updates to food profiles, contact details and addresses. Support or cover the CFM Support Officer by writing orders for allocated members. Membership Recruitment Research new markets and potential members by geography, sector, food use or organisational type, maintaining a database of prospects. Working with other FareShare network partners, and our delivery partner in Exeter, Exeter Food Action, identify and develop new members. Support the Head of Food & Community with recruitment campaigns, outreach, events and sector-specific engagement. Ensure a seamless onboarding process for all new members Document and report recruitment activity and progress of prospective members towards membership. Membership and Community Development Support the development and introduction of new surplus food types (e.g., frozen, relabelled, catering packs) into the membership offer. Work with the Head of Food & Community to establish a refreshed, high-value membership service aligned to food supply, logistics capacity and community need. Contribute to the development and scaling of membership programmes across regions (e.g., Crisis Resilience Fund). Support delivery of the membership strategy, meeting budget expectations and ambitious growth targets. Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders. Assist in the compiling of reports for FSSW communications and Programme funding. Team Management and Support Lead and develop team members, including recruitment, supervision, appraisals, wellbeing and professional development. Support the Head of Food & Community to develop a high performing culture across the membership team, working closely with teams in food, operations and volunteering. Support an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity s mission. In line with FSSW s growth and in working with the Operations Team, develop systems and procedures to ensure the efficiency and smooth running of deliveries, collections and systems. Health, Safety and Compliance Ensure compliance with FareShare UK standards, Food Safety and Hygiene Regulations. Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities. Person Specification Essential Experience in account management, customer service or membership management. Strong relationship-building and communication skills, with confidence engaging diverse stakeholders. Ability to manage data accurately using CRM systems and apply insight to improve services. Highly organised, proactive and able to manage competing priorities in a fast-paced environment. Desirable Experience in the charity, community, food redistribution or voluntary sector. Experience supervising or managing staff. Experience in outreach, recruitment or business development. Understanding of food safety, logistics or supply chain operations. Experience supporting organisational change or service development. Ability to represent an organisation professionally to external partners and networks.
Feb 26, 2026
Full time
The Membership Account Manager leads the development, delivery and growth of FareShare South West s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region. Membership Management Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries). Oversee member onboarding, service changes, cancellations and annual renewals. Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data. Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments. Coordinate member communications with the Communications Team to ensure a high-quality CFM experience. Use data and insight to track engagement, inform improvements and support retention. Manage the delivery schedule, including updates to food profiles, contact details and addresses. Support or cover the CFM Support Officer by writing orders for allocated members. Membership Recruitment Research new markets and potential members by geography, sector, food use or organisational type, maintaining a database of prospects. Working with other FareShare network partners, and our delivery partner in Exeter, Exeter Food Action, identify and develop new members. Support the Head of Food & Community with recruitment campaigns, outreach, events and sector-specific engagement. Ensure a seamless onboarding process for all new members Document and report recruitment activity and progress of prospective members towards membership. Membership and Community Development Support the development and introduction of new surplus food types (e.g., frozen, relabelled, catering packs) into the membership offer. Work with the Head of Food & Community to establish a refreshed, high-value membership service aligned to food supply, logistics capacity and community need. Contribute to the development and scaling of membership programmes across regions (e.g., Crisis Resilience Fund). Support delivery of the membership strategy, meeting budget expectations and ambitious growth targets. Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders. Assist in the compiling of reports for FSSW communications and Programme funding. Team Management and Support Lead and develop team members, including recruitment, supervision, appraisals, wellbeing and professional development. Support the Head of Food & Community to develop a high performing culture across the membership team, working closely with teams in food, operations and volunteering. Support an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity s mission. In line with FSSW s growth and in working with the Operations Team, develop systems and procedures to ensure the efficiency and smooth running of deliveries, collections and systems. Health, Safety and Compliance Ensure compliance with FareShare UK standards, Food Safety and Hygiene Regulations. Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities. Person Specification Essential Experience in account management, customer service or membership management. Strong relationship-building and communication skills, with confidence engaging diverse stakeholders. Ability to manage data accurately using CRM systems and apply insight to improve services. Highly organised, proactive and able to manage competing priorities in a fast-paced environment. Desirable Experience in the charity, community, food redistribution or voluntary sector. Experience supervising or managing staff. Experience in outreach, recruitment or business development. Understanding of food safety, logistics or supply chain operations. Experience supporting organisational change or service development. Ability to represent an organisation professionally to external partners and networks.
