SEO London

The Role The role of a programme coordinator is ensuring the smooth running of all student related events. This will include having a full understanding of all the SEO-London programmes; understanding the relevant industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events. In turn this role will be responsible for using data to ensure the programme meets benchmark KPIs on attendance and demographics. In coordination with the programme manager will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students. This role would be suited to individuals who are committed to SEO London mission, motivated to work with undergraduates and interested in learning about, and gaining experience in, charity management. We are looking for people who are passionate about representation and believe that background should not be a barrier to employment. Responsibilities and Accountabilities DAY TO DAY DELIVERY OF EVENTS Responsible for the overall administration all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities page and weekly newsletter STUDENT MANAGEMENT & QUERY HANDLING Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events Responsible for managing the programme inbox (where applicable) Responsible for identifying creative and innovative ways to connect, educate and train students. Provide oversight of cv support, screening, and recruitment preparation Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm Organise mentoring and buddying allocations QUALITY ASSURANCE Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. Responsible for running reports to track and monitor events from the CRM Person Specification Skills and experience We are looking for applicants who are: Looking to develop a career in charity and learn about charity programme management Motivated to work with undergraduates and enjoy interacting with large groups of people Have a working knowledge of the student lifecycle (both school and University) Strong understanding of employability skills required by students to be job market ready You can showcase: Demonstrable communication and listening skills Ability to collaborate and work as part of a team Empathic approach to working with others A passion for our mission and the determination to help build the careers of others You have some experience in some of the following skills or be willing to learn and develop them: Understanding or experience of marketing and comms Business writing skills Managing and analysing data Event coordination Good competency using Microsoft (Outlook, Word, Excel, PowerPoint, Teams) Strong organisation skills Required qualifications University degree (any discipline), apprenticeship or relevant work or volunteering experience