Tailor Made Technologies

IT Business Development Manager About the Role We are currently recruiting an enthusiastic, resilient and driven Business Development Manager to add to our expanding Sales Team. We are going through a period of rapid growth in all areas of the company; it really is an exciting time to become part of the Tailor Made Team! The expectation of this role is to onboard new clients through the phone, and f click apply for full job details

IT Support Manager Tailor Made Technologies, Petersfield (On-site) Overview of the Role We are currently recruiting an experienced Site-Based Onsite IT Manager who will be based in Petersfield at one of our fastest growing client sites. This role will join our established onsite engineering team, providing day-to-day IT support for our client with some leadership responsibilities mixed in. It would suit an experienced 2nd/3rd line engineer looking to take on a formal leadership role. You will bring your IT knowledge, customer service experience, and team coordination skills to deliver an efficient, approachable, and streamlined approach to resolving IT issues. As the Onsite IT Supervisor, you will play a key role in supporting and guiding a small onsite team, while remaining actively involved in hands-on technical support. You will be expected to work on-site five days per week. Key Responsibilities As an Onsite IT Manager, you will act as both a senior technical resource and a point of coordination for the onsite team. Responsibilities include: Supporting and guiding the onsite support team on a day-to-day basis Acting as an escalation point for technical issues where required Coordinating incidents and service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting the service desk and wider IT teams when required Assisting with project work and non-BAU tasks Maintaining a proactive approach to improving service delivery and customer satisfaction Skills & Experience Core Experience Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration and support Windows Server support Microsoft 365 / Office 365 Microsoft Exchange Active Directory administration VMware Citrix Networking fundamentals ITIL framework knowledge Essential Skills & Behaviours Strong communication and interpersonal skills Organised and able to prioritise workload effectively Customer-focused mindset Team-oriented with a supportive approach Proactive and self-motivated Ability to remain calm under pressure Problem-solving mindset with attention to detail Ability to coach and support colleagues where needed About Tailor Made Technologies Tailor Made Technologies is a fast-growing technology company based in Whiteley, near Fareham. We are an award-winning Managed Service Provider supporting clients across the UK and Europe. We pride ourselves on our strong team culture and commitment to delivering exceptional service. When you join us, you ll be part of a supportive and forward-thinking environment where your development is actively encouraged. Benefits Competitive salary Structured training and development programme Collaborative and progressive working environment 25 days holiday plus bank holidays Birthday day off Health plan cover IT purchasing scheme Company pension

IT Roaming Engineer - Field-based Tailor Made Technologies, Whiteley (On-site) Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren t just a number but a valued member of our team. Benefits of working for Tailor Made Technologies: A competitive salary and company car Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Your birthday off Flexi health plan cover and access to a range of Health Benefits IT purchasing scheme Company pension An active Social Committee who plan monthly competitions and events A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Roaming Engineer: Responsible for provision of second line technical support to the customer. Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements. Identify areas of improvement and make recommendations to appropriate parties. Use of Tailor Made software to manage, monitor and respond proactively to customer incidents. Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. Achieving agreed and contracted SLAs. In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. Working with 3rd parties to provide incident support through to resolution with customer specific applications. Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience in any of the below, we d like to hear from you (not all required): Windows Desktops configuration and support experience Windows Server configuration and support experience Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability to be resilient and to work under pressure

2nd Line Support Engineer Whiteley, Hampshire Office based Overview of the Role: We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating all others Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLA s and KPI s. Your Previous experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving. Team player Self-motivated and proactive Ability to be resilient and to work under pressure.

IT Business Development Manager About the Role We are currently recruiting an enthusiastic, resilient and driven Business Development Manager to add to our expanding Sales Team. We are going through a period of rapid growth in all areas of the company; it really is an exciting time to become part of the Tailor Made Team! The expectation of this role is to onboard new clients through the phone, and face to face. You will need IT / Tech experience for this role. This role has competitive salary with an added commission structure and a car allowance. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision-makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. Cycle to Work Scheme. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table. Responsibilities: You will be expected to bring on new IT business to add to our growing customer base. You will work with an SDR to hit your joined targets; there is an expectation for you to bring in your own leads alongside your SDR. This role is also based on the road as you will be meeting customers face to face so experience of a year in a business development role is essential within the IT Industry. Your previous experience: Following up leads from marketing and telemarketing teams. Pro-actively seeking new business by utilizing marketing tools. Understanding business drivers and client s needs. Using your own means to research our products and services to successfully sell. Achieving targets. Be able to demonstrate your structured sales approach and strong negotiation skills. Required skills: Excellent communication skills Strong sales skills Organizational skills Relationship builder Presentation skills Results-driven with a proven track record of achieving targets Team player Self-motivated and proactive Ability to be resilient and to work under pressure Valid UK driving License