Tailor Made Technologies

IT Business Development Manager About the Role We are currently recruiting an enthusiastic, resilient and driven Business Development Manager to add to our expanding Sales Team. We are going through a period of rapid growth in all areas of the company; it really is an exciting time to become part of the Tailor Made Team! The expectation of this role is to onboard new clients through the phone, and face to face. You will need IT / Tech experience for this role. This role has competitive salary with an added commission structure and a car allowance. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision-makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. Cycle to Work Scheme. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table. Responsibilities: You will be expected to bring on new IT business to add to our growing customer base. You will work with an SDR to hit your joined targets; there is an expectation for you to bring in your own leads alongside your SDR. This role is also based on the road as you will be meeting customers face to face so experience of a year in a business development role is essential within the IT Industry. Your previous experience: Following up leads from marketing and telemarketing teams. Pro-actively seeking new business by utilizing marketing tools. Understanding business drivers and client's needs. Using your own means to research our products and services to successfully sell. Achieving targets. Be able to demonstrate your structured sales approach and strong negotiation skills. Required skills: Excellent communication skills Strong sales skills Organizational skills Relationship builder Presentation skills Results-driven with a proven track record of achieving targets Team player Self-motivated and proactive Ability to be resilient and to work under pressure Valid UK driving License

IT Support Engineer (Weekend Shift 4 day working week) We are recruiting for an IT Support Engineer to support our customers. You will be based at our head office in Whiteley. You will sit with our knowledgeable Service Desk when at head office, who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role operates on a 4-day working week, Friday through Monday (preferred) or Saturday through Tuesday, with working hours of 8:00am to 6:00pm. Weekend shifts (Saturday and Sunday) are worked from home, with weekdays based at the office in Whiteley. Who is Tailor Made Technologies Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Birthday day Flexi Health plan cover IT Purchasing Scheme Company Pension Free onsite parking and a brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our IT Support Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record of achieving. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today with an up-to-date CV.

IT Business Development Manager About the Role We are currently recruiting an enthusiastic, resilient and driven Business Development Manager to add to our expanding Sales Team. We are going through a period of rapid growth in all areas of the company; it really is an exciting time to become part of the Tailor Made Team! The expectation of this role is to onboard new clients through the phone, and face to face. You will need IT / Tech experience for this role. This role has competitive salary with an added commission structure and a car allowance. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision-makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. Cycle to Work Scheme. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table. Responsibilities: You will be expected to bring on new IT business to add to our growing customer base. You will work with an SDR to hit your joined targets; there is an expectation for you to bring in your own leads alongside your SDR. This role is also based on the road as you will be meeting customers face to face so experience of a year in a business development role is essential within the IT Industry. Your previous experience: Following up leads from marketing and telemarketing teams. Pro-actively seeking new business by utilizing marketing tools. Understanding business drivers and client s needs. Using your own means to research our products and services to successfully sell. Achieving targets. Be able to demonstrate your structured sales approach and strong negotiation skills. Required skills: Excellent communication skills Strong sales skills Organizational skills Relationship builder Presentation skills Results-driven with a proven track record of achieving targets Team player Self-motivated and proactive Ability to be resilient and to work under pressure Valid UK driving License

2nd Line IT Service Desk Engineer Overview of the Role We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table. Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record of achieving. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.

IT Project Engineer We are currently recruiting an experienced IT Project Engineer to join us here at Tailor Made Technologies on a hybrid model. We are currently adding to our existing Infrastructure Project Team due to the successful business growth of Tailor Made Technologies. This hands-on technical infrastructure design and project delivery role is vital for us. We are looking for the right person to come and add their experience to our forward thinking, innovative and dynamic team. In return we will provide training and support to develop your career, helping you reach your potential. There will be expected travel with this role. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. 25 days holiday plus bank holidays. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our IT Project Engineer As our IT Project Engineer your role will be working on secure and complex projects, developing and supporting multiple internal and cloud-based infrastructures. You will be working closely with the Project Managers, Account Managers, and Technical Consultants, ensuring successful delivery of our bespoke projects to our clients in a timely and professional manner. You will also utilise your attention to detail to create procedural documentation for use by supporting colleagues. Technical Skills Direct experience in a few of the following areas are required: Windows Server 2008R2 2022 Active Directory / GPO Exchange/Office365 VMware ESXi (phone number removed) including vCentre Citrix XenApp 7.15LTSR and above and NetScalers Microsoft Azure Networking Cisco and HPE Aruba SANs Ideally NetApp WiFi Meraki and Unifi Backups Veeam, MSP Backup and Datto Security AV, MFA, NPS, Password polices and GPO lockdown Previous Experience: Strong infrastructure and networking skills and experience. You will be at ease troubleshooting and resolving issues in reference environments and on live systems, as well as comfortable documenting, testing, implementing and supporting changes following on from an approved change control process. Previous ownership of projects throughout their entire lifecycle ensuring all targets are met. Strong experience of working with internal and external teams to the most professional standards.