Boon Edam
Job Title: Field Service Engineer - Entrance Solutions Location: London Salary: Competitive Job Type: Full time, Permanent Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide. About the Role: Are you a hands on technician who takes pride in delivering high quality service in live environments? We're looking for a Field Service Engineer based in London to support the servicing and maintenance of our entrance systems across customer sites. This is a varied, customer facing role where you'll be a visible ambassador for Boon Edam, working independently and as part of a wider service and installs team to ensure our products are maintained and repaired safely, efficiently, and right first time. This role includes a 5 day working pattern across 7 days, with mandatory weekend working in line with one of the following patterns: Wednesday to Sunday Thursday to Monday Friday to Tuesday Saturday to Wednesday Key Responsibilities: As a Field Service Engineer, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment. Your role will include: Carrying out reactive and planned maintenance, repairs and installations on entrance systems Attending customer sites promptly, managing your workload to meet service schedules and call out requirements Communicating clearly with customers, including providing ETAs and end of day updates Ensuring all works are completed safely, efficiently and in compliance with RAMS and site specific requirements Accurately completing job sheets, reports, timesheets and documentation using company systems Maintaining company tools, PPE and vehicle to a high professional standard Building positive working relationships with customers and internal colleagues Sharing technical knowledge and supporting colleagues when required This role requires someone who is organised, professional and comfortable working alone in live customer environments. Flexibility, is required, to support service demands and customer commitments What skills and experience are required to perform this role? Essential: Experience working in a field based service, maintenance or installation role, ideally within a technical or construction related environment. Strong technical and problem solving skills, with the ability to work confidently on customer sites. Working knowledge of Health & Safety requirements within live or operational environments. Excellent communication and time management skills, with a customer focused approach. Full UK driving licence and willingness to travel across London and surrounding areas. Desirable: Relevant electro mechanical qualifications, CSCS, EN16005 or similar certifications are desirable but not essential. What can you expect from us? In return, we offer a stable, professional working environment with structured hours and clear expectations. You can expect: A permanent, London based field role with a company vehicle for business use only. 40 hours per week, working 07:00 - 15:30, with 30 minutes unpaid lunch with frequent overtime Competitive pay and benefits Ongoing support and opportunities to develop your technical skills Additional Information: Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Service Technician, Service Engineer, Field Engineer, Field Technician, Technician, Service Engineer, Installation and Repair Engineer, Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Commercial Engineer may also be considered for this role.
Job Title: Field Service Engineer - Entrance Solutions Location: London Salary: Competitive Job Type: Full time, Permanent Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide. About the Role: Are you a hands on technician who takes pride in delivering high quality service in live environments? We're looking for a Field Service Engineer based in London to support the servicing and maintenance of our entrance systems across customer sites. This is a varied, customer facing role where you'll be a visible ambassador for Boon Edam, working independently and as part of a wider service and installs team to ensure our products are maintained and repaired safely, efficiently, and right first time. This role includes a 5 day working pattern across 7 days, with mandatory weekend working in line with one of the following patterns: Wednesday to Sunday Thursday to Monday Friday to Tuesday Saturday to Wednesday Key Responsibilities: As a Field Service Engineer, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment. Your role will include: Carrying out reactive and planned maintenance, repairs and installations on entrance systems Attending customer sites promptly, managing your workload to meet service schedules and call out requirements Communicating clearly with customers, including providing ETAs and end of day updates Ensuring all works are completed safely, efficiently and in compliance with RAMS and site specific requirements Accurately completing job sheets, reports, timesheets and documentation using company systems Maintaining company tools, PPE and vehicle to a high professional standard Building positive working relationships with customers and internal colleagues Sharing technical knowledge and supporting colleagues when required This role requires someone who is organised, professional and comfortable working alone in live customer environments. Flexibility, is required, to support service demands and customer commitments What skills and experience are required to perform this role? Essential: Experience working in a field based service, maintenance or installation role, ideally within a technical or construction related environment. Strong technical and problem solving skills, with the ability to work confidently on customer sites. Working knowledge of Health & Safety requirements within live or operational environments. Excellent communication and time management skills, with a customer focused approach. Full UK driving licence and willingness to travel across London and surrounding areas. Desirable: Relevant electro mechanical qualifications, CSCS, EN16005 or similar certifications are desirable but not essential. What can you expect from us? In return, we offer a stable, professional working environment with structured hours and clear expectations. You can expect: A permanent, London based field role with a company vehicle for business use only. 40 hours per week, working 07:00 - 15:30, with 30 minutes unpaid lunch with frequent overtime Competitive pay and benefits Ongoing support and opportunities to develop your technical skills Additional Information: Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Service Technician, Service Engineer, Field Engineer, Field Technician, Technician, Service Engineer, Installation and Repair Engineer, Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Commercial Engineer may also be considered for this role.
Boon Edam
Ashford, Kent
Job Title: Repair Sales Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, 12 Month Fixed Term Contract About Us : Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. About the Role: Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Do you have a track record of excellent customer service and administration skills with a desire to deliver results? If so, our Repair Sales Coordinator role might just be the new career choice for you. We're looking for a confident individual to join our team. What do we expect from you: As a Repair Sales Coordinator, you will be responsible for the sale of fixed-priced repairs, glass, supply-only parts and retrofits. You will produce accurate and timely quotations for customers, ensuring all information is entered into the CRM system and followed up via appropriate communication with the customer. You will be required to process incoming orders ensuring that customers provide the correct information. You will also be required to liaise with the field-based Area Service Sales Managers to ensure a high level of customer service is delivered at all times. The role is both challenging and fast-paced and will require the ability to work on your own initiative as well as part of a team. This role is a fixed term contract of 12 months, with no guarantee of extension at the end of the period. The position is based at our office in Ashford, Kent. Working hours are Monday - Friday, 8:30 - 17:00, although some flexibility will be required. The successful candidate will need to live within a daily commutable distance. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Proven customer service skills with experience in a direct customer facing role Highly organised with good administration skills Excellent communicator able to build and maintain customer rapport Basic knowledge of UK geography Proficient in Microsoft Office Programmes Ability to work on your own initiative Knowledge of CRM systems is desirable but not essential Good literacy or numeracy skills What can you expect from us? Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks Generous and achievable OTE commission structure and further uncapped over-target earnings 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role by 23:59 on Sunday 12 July 2026. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Sales Administrator, Account Management, Lead Generation, Sales Coordinator, Sales Associate, Sales Support, Repair Sales Coordination, Customer Services, Customer Sales, Customer Sales Associate, Customer Services Administrator, Client Services Support, Customer Service Advisor may also be considered for this role.
Job Title: Repair Sales Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, 12 Month Fixed Term Contract About Us : Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. About the Role: Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Do you have a track record of excellent customer service and administration skills with a desire to deliver results? If so, our Repair Sales Coordinator role might just be the new career choice for you. We're looking for a confident individual to join our team. What do we expect from you: As a Repair Sales Coordinator, you will be responsible for the sale of fixed-priced repairs, glass, supply-only parts and retrofits. You will produce accurate and timely quotations for customers, ensuring all information is entered into the CRM system and followed up via appropriate communication with the customer. You will be required to process incoming orders ensuring that customers provide the correct information. You will also be required to liaise with the field-based Area Service Sales Managers to ensure a high level of customer service is delivered at all times. The role is both challenging and fast-paced and will require the ability to work on your own initiative as well as part of a team. This role is a fixed term contract of 12 months, with no guarantee of extension at the end of the period. The position is based at our office in Ashford, Kent. Working hours are Monday - Friday, 8:30 - 17:00, although some flexibility will be required. The successful candidate will need to live within a daily commutable distance. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Proven customer service skills with experience in a direct customer facing role Highly organised with good administration skills Excellent communicator able to build and maintain customer rapport Basic knowledge of UK geography Proficient in Microsoft Office Programmes Ability to work on your own initiative Knowledge of CRM systems is desirable but not essential Good literacy or numeracy skills What can you expect from us? Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks Generous and achievable OTE commission structure and further uncapped over-target earnings 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role by 23:59 on Sunday 12 July 2026. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Sales Administrator, Account Management, Lead Generation, Sales Coordinator, Sales Associate, Sales Support, Repair Sales Coordination, Customer Services, Customer Sales, Customer Sales Associate, Customer Services Administrator, Client Services Support, Customer Service Advisor may also be considered for this role.
