Techunite Ltd

Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who's ready to step into a leadership-focused position. Office based full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You'll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act as the primary escalation point for complex technical issues, providing expert-level support and guidance - Diagnose, troubleshoot and resolve Level 1/2 support Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management. Proactively monitor and maintain client systems to ensure minimal disruption and high service availability. Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles. Support junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years' experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus. Perks and Benefits: 21 days holiday (increase with year of service) Christmas Bonus Monthly drinks budget Tech budget Training and development opportunities - fully funding official certification, giving time of during working week to complete training, paid time to complete certifications Dog friendly office Entrepreneurial Operating System - a culture built on trust, collaboration, and client-focused excellence, Why Apply Through Techunite? At Techunite, we specialise in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match-not just technically, but culturally too. If you're ready to take the next step in your IT career, we're here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.

Overview Techunite Ltd are recruiting for a 1st / 2nd Line Technical Support Engineer to provide technical support to both customers and internal staff. The role involves setting up, monitoring, and maintaining customer computer systems, applications, and networks. A key part of this role is delivering an exceptional customer experience through attentive support and effective problem-solving. You will install and configure systems, diagnose hardware and software issues, and resolve technical and application problems both remotely and on-site when required. Perfect for a strong 1st line support engineer wanting to progress OR experienced 2nd line engineer. Responsibilities and Duties You will be responsible for ensuring the smooth operation of customers' IT systems and helping them achieve maximum value from their technology. The role focuses on minimising disruption to business operations while maintaining high levels of service for both office-based and remote users. Technical Responsibilities Install and configure computer and network hardware, operating systems, and applications Set up and manage new user accounts, profiles, and permissions Proactively monitor and maintain computer systems and networks Troubleshoot system and network issues, diagnosing and resolving hardware and software faults Respond to incidents, alerts, and support tickets in a timely manner Assist with the planning, coordination, and delivery of IT projects Provide on-site technical support and installations at client premises when required Take on both primary and secondary support roles Primary: act as the lead, organising work and taking responsibility for delivery Secondary: support the lead engineer and provide cover when required This is a fully office-based role where collaboration and teamwork are highly valued. Our client prides itself on having a fun, supportive and people focussed culture where employees are encouraged to share ideas, develop their skills, and enjoy coming to work each day. The office environment is relaxed and welcoming - dog friendly office and the team enjoys a friendly, positive atmosphere that values personality as much as technical ability. Our client places a strong emphasis on looking after its people and creating a workplace where everyone feels supported and part of the team.