Techunite Ltd

Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who's ready to step into a leadership-focused position. Office based full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You'll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act as the primary escalation point for complex technical issues, providing expert-level support and guidance - Diagnose, troubleshoot and resolve Level 1/2 support Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management. Proactively monitor and maintain client systems to ensure minimal disruption and high service availability. Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles. Support junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years' experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus. Why Apply Through Techunite? At Techunite, we specialise in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match-not just technically, but culturally too. If you're ready to take the next step in your IT career, we're here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.

Techunite Ltd are recruiting for a 1st/2nd Line Support Engineer to join an expanding organisation based near to Godalming. The role is mostly a mix of hybrid remote working but may involve some local site visit work. Looking for candidates who have experience to both 1st and/or 2nd line. You will be involved in establishing best practices, influencing the direction of the IT and cloud solutions on offer as well as ensuring the efficient and smooth running of both internal and client infrastructure. Key Requirements: Experience working in an IT helpdesk environment Experienced Microsoft 365 Administrator Experience working with Azure Active Directory and Security Setup for Entire 365 Estates Experience maintaining Cyber Essentials / Essentials Plus compliant infrastructure Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions. Able to effectively communicate with team members, customers and managers and promote ideas and innovation. Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions. Possess a business-like and professional telephone manner. Benefits: Additional leave Bereavement leave Casual dress Company events Company pension Free on-site parking Local Gym Health Care