TPS Recruitment

Customer Service Move Coordinator - Cambridge Salary: Up to £30,000 Location: Cambridge - Fully Office Based Position: Permanent, Full Time Start Date: ASAP About the Role We're looking for an organised and customer-focused Move Coordinator to join an established and highly regarded removals and relocation business in Cambridge. This is very much a customer service and administration-focused role , so we're looking for someone with a strong background in customer service, administration or coordination who takes pride in delivering an excellent customer experience. You'll take ownership of customer moves from the initial booking through to completion, coordinating the various stages of the process and ensuring customers receive a professional and seamless service throughout. We're looking for candidates with a stable employment history who are looking for a long-term opportunity and are not frequent job movers. What you'll do: As a Move Coordinator, you'll be the key point of contact for customers throughout their move. You'll coordinate with internal teams, agents and service partners to ensure everything runs smoothly and customers are kept fully informed. Main Responsibilities: Manage customer moves from initial booking through to successful completion Coordinate end-to-end removals and relocation services Maintain regular communication with customers and provide updates throughout their move Liaise with UK and international agents, suppliers and internal departments Monitor consignments and ensure customers are kept fully informed Build strong customer relationships and provide a professional, reassuring service Identify opportunities to maximise revenue through additional products and services Maintain accurate records, documentation and customer information Ensure company procedures and processes are followed Work closely with colleagues to deliver an excellent customer journey Achieve agreed customer service and performance KPIs What you need: Previous experience in a customer service, administration, account management or coordination role Excellent written and verbal communication skills Strong organisational and multitasking abilities Excellent attention to detail A proactive, positive and customer-focused approach Professional, reliable and comfortable working in a busy office environment Confident using Microsoft Office, including Word, Excel and Outlook A stable employment history and genuine interest in building a long-term career Experience within removals, relocation or the moving industry would be advantageous, although full training will be provided Why you'll love this role: Salary of up to £30,000 Permanent, full-time position Fully office-based role in Cambridge Join an established and award-winning removals business Full training and ongoing support Friendly and collaborative team environment Genuine career development opportunities Varied role with plenty of customer interaction The opportunity to make a real difference to customers during one of life's biggest milestones If you're an experienced customer service or administration professional looking for a stable, long-term opportunity with a respected business, we'd love to hear from you.