Patient CoordinatorLocation: Central London - Site Based (On-Site)Working Hours: Monday to Friday, 8:45 AM to 6:00 PM (with occasional Saturdays)Salary: Up to £40,000 per annum (based on experience) About the Role We are seeking a confident, dedicated, and experienced Patient Coordinator to join our client's team in a back-office administrative capacity. This is a behind-the-scenes role, focused on appointment management and administrative support, ensuring an exceptional patient experience from initial inquiry to post-treatment follow-up. Please note that this position does not include commission, as the company believes it is inappropriate to financially incentivise the sale of surgical procedures. However, a discretionary team performance bonus is shared among all staff members based on the overall success of the clinic. Key Responsibilities Patient Coordination & Administration Serve as the primary point of contact for patients via phone and email, ensuring a seamless journey from inquiry through to treatment and beyond. Deliver accurate information about procedures, pricing, and packages as directed by clinical teams. Maintain professionalism and complete confidentiality in every interaction. Support the day-to-day running of the clinic and collaborate closely with clinical and admin colleagues to maintain accuracy and efficiency. Appointment Management & Scheduling Manage and optimise patient bookings, including scheduling, rescheduling, and cancellations. Ensure smooth diary coordination to support clinic operations. Oversee payment administration and check-out processes. Handle multiple administrative tasks with efficiency and exceptional attention to detail. Service Enhancement & Patient Support Support clinic initiatives to maintain full appointment schedules. Confidently communicate treatment plans, pricing, and service information via phone and email. Uphold the clinic's high patient care standards and provide administrative support for post-treatment follow-ups. Candidate Profile Essential Requirements Minimum of 5 year experience as a Patient Coordinator or in a similar role within an aesthetic or cosmetic surgery environment - this experience is essential for consideration. Strong communication skills with excellent written and spoken English. Organised, reliable, and able to multitask effectively in a busy environment. Professional, detail-oriented, and able to collaborate well with clinical and administrative teams. Key Attributes We are looking for someone who is passionate about delivering outstanding service, thrives in a structured team environment, and takes pride in managing patient care with integrity and professionalism. Additional Information Competitive salary up to £40,000 depending on experience. Team performance bonus shared among all staff members. Collaborative and supportive working environment in a high-end medical setting. Site-based role (no remote working). Recruitment Process Shortlisted candidates will attend a face-to-face interview, followed by a three-hour paid trial to assess suitability for the role and team. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Nov 28, 2025
Full time
Patient CoordinatorLocation: Central London - Site Based (On-Site)Working Hours: Monday to Friday, 8:45 AM to 6:00 PM (with occasional Saturdays)Salary: Up to £40,000 per annum (based on experience) About the Role We are seeking a confident, dedicated, and experienced Patient Coordinator to join our client's team in a back-office administrative capacity. This is a behind-the-scenes role, focused on appointment management and administrative support, ensuring an exceptional patient experience from initial inquiry to post-treatment follow-up. Please note that this position does not include commission, as the company believes it is inappropriate to financially incentivise the sale of surgical procedures. However, a discretionary team performance bonus is shared among all staff members based on the overall success of the clinic. Key Responsibilities Patient Coordination & Administration Serve as the primary point of contact for patients via phone and email, ensuring a seamless journey from inquiry through to treatment and beyond. Deliver accurate information about procedures, pricing, and packages as directed by clinical teams. Maintain professionalism and complete confidentiality in every interaction. Support the day-to-day running of the clinic and collaborate closely with clinical and admin colleagues to maintain accuracy and efficiency. Appointment Management & Scheduling Manage and optimise patient bookings, including scheduling, rescheduling, and cancellations. Ensure smooth diary coordination to support clinic operations. Oversee payment administration and check-out processes. Handle multiple administrative tasks with efficiency and exceptional attention to detail. Service Enhancement & Patient Support Support clinic initiatives to maintain full appointment schedules. Confidently communicate treatment plans, pricing, and service information via phone and email. Uphold the clinic's high patient care standards and provide administrative support for post-treatment follow-ups. Candidate Profile Essential Requirements Minimum of 5 year experience as a Patient Coordinator or in a similar role within an aesthetic or cosmetic surgery environment - this experience is essential for consideration. Strong communication skills with excellent written and spoken English. Organised, reliable, and able to multitask effectively in a busy environment. Professional, detail-oriented, and able to collaborate well with clinical and administrative teams. Key Attributes We are looking for someone who is passionate about delivering outstanding service, thrives in a structured team environment, and takes pride in managing patient care with integrity and professionalism. Additional Information Competitive salary up to £40,000 depending on experience. Team performance bonus shared among all staff members. Collaborative and supportive working environment in a high-end medical setting. Site-based role (no remote working). Recruitment Process Shortlisted candidates will attend a face-to-face interview, followed by a three-hour paid trial to assess suitability for the role and team. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Band 5/6 Podiatrist Nr Crouch End circa £35-40,000 Part Time or Full Time Are you a dedicated, HCPC-registered podiatrist seeking an exciting opportunity to develop your clinical skills in a renowned, supportive private clinic environment? Our client is recruiting for a Band 5/6 Podiatrist to join our friendly, multidisciplinary team in Crouch End on a part time, full time, or part time to full time. About Us Our client has been offering podiatry care for over 20 years and thier team includes NHS-trained diabetic and MSK/biomechanics specialists. They pride themselves on advanced clinical expertise and patient-centred care. With private sites across North London, and extensive NHS links, their service offers the ideal setting to grow your podiatry career. What You'll Do Provide full podiatry assessments, diagnostics, and treatments for a diverse caseload, including nail surgery, diabetic care, biomechanics, sports injuries, and foot health education. Work alongside experienced podiatrists in both private and NHS sectors. Undertake diabetic foot assessments (with full reporting), custom-made insole provision, routine and emergency treatments, gait analysis, and more. Participate in ongoing training, mentorship, rotations, and support for clinical development and CPD. Foster patient engagement in foot health and footwear advice. Collaborate with reception and admin teams to ensure seamless patient service. Requirements BSc in Podiatry and HCPC registration. Evidence of continuing professional development. Experience, or solid undergraduate exposure to podiatry assessment, vascular and neurological testing, musculoskeletal care, and wound management. Ability to work autonomously and as part of a team. Salary & Benefits Circa £35,000 per annum, commensurate with experience. Supportive working environment with access to experienced clinical mentors. Ongoing internal CPD sessions. Flexible rotations and opportunities to develop clinical specialisms (e.g., diabetes, MSK, biomechanics). Working pattern: full-time or part-time considered. The clinic is open seven days a week but there is flexibility over the days you work. The clinic is also happy for you to continue working in the NHS alongside this position. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Nov 27, 2025
Full time
Band 5/6 Podiatrist Nr Crouch End circa £35-40,000 Part Time or Full Time Are you a dedicated, HCPC-registered podiatrist seeking an exciting opportunity to develop your clinical skills in a renowned, supportive private clinic environment? Our client is recruiting for a Band 5/6 Podiatrist to join our friendly, multidisciplinary team in Crouch End on a part time, full time, or part time to full time. About Us Our client has been offering podiatry care for over 20 years and thier team includes NHS-trained diabetic and MSK/biomechanics specialists. They pride themselves on advanced clinical expertise and patient-centred care. With private sites across North London, and extensive NHS links, their service offers the ideal setting to grow your podiatry career. What You'll Do Provide full podiatry assessments, diagnostics, and treatments for a diverse caseload, including nail surgery, diabetic care, biomechanics, sports injuries, and foot health education. Work alongside experienced podiatrists in both private and NHS sectors. Undertake diabetic foot assessments (with full reporting), custom-made insole provision, routine and emergency treatments, gait analysis, and more. Participate in ongoing training, mentorship, rotations, and support for clinical development and CPD. Foster patient engagement in foot health and footwear advice. Collaborate with reception and admin teams to ensure seamless patient service. Requirements BSc in Podiatry and HCPC registration. Evidence of continuing professional development. Experience, or solid undergraduate exposure to podiatry assessment, vascular and neurological testing, musculoskeletal care, and wound management. Ability to work autonomously and as part of a team. Salary & Benefits Circa £35,000 per annum, commensurate with experience. Supportive working environment with access to experienced clinical mentors. Ongoing internal CPD sessions. Flexible rotations and opportunities to develop clinical specialisms (e.g., diabetes, MSK, biomechanics). Working pattern: full-time or part-time considered. The clinic is open seven days a week but there is flexibility over the days you work. The clinic is also happy for you to continue working in the NHS alongside this position. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Assistant Clinic Manager - Ophthalmology Shepherd's Bush £40,000 - £45,000 DOE Are you an experienced healthcare professional with strong leadership skills and a commitment to high-quality patient care? Our clients clinic is seeking an Assistant Manager to support day-to-day operations and staff management at our location Shepherd's Bush. Your role will involve overseeing patient services, supervising clinic staff, managing administrative tasks, and ensuring compliance with healthcare standards. This is a full-time position offering a competitive salary, an excellent benefits package, and opportunities for professional development. Benefits: Company pension Private dental insurance Private medical insurance Referral programme Sick pay Employee discount Company events On-site parking Requirements: Minimum three years' healthcare management or supervisory experience Strong leadership and organisational skills Proficiency in administrative and management tasks Knowledge of ophthalmic or surgical procedures is an advantage Ability to work flexible hours, including some evenings, weekends, and bank holidays Responsibilities: Support daily clinic operations and maintain efficient workflow Oversee scheduling for surgeries and patient appointments Address patient enquiries, concerns, and complaints professionally Carry out diagnostic scans when required Supervise and support staff performance and development Monitor inventory, finances, and billing processes Maintain accurate patient records Assist with quality improvement initiatives Coordinate local marketing and community outreach activities The clinic operates Monday to Sunday between 8am-7pm and you will be contracted for four hours a week over five days within these times. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Nov 27, 2025
Full time
Assistant Clinic Manager - Ophthalmology Shepherd's Bush £40,000 - £45,000 DOE Are you an experienced healthcare professional with strong leadership skills and a commitment to high-quality patient care? Our clients clinic is seeking an Assistant Manager to support day-to-day operations and staff management at our location Shepherd's Bush. Your role will involve overseeing patient services, supervising clinic staff, managing administrative tasks, and ensuring compliance with healthcare standards. This is a full-time position offering a competitive salary, an excellent benefits package, and opportunities for professional development. Benefits: Company pension Private dental insurance Private medical insurance Referral programme Sick pay Employee discount Company events On-site parking Requirements: Minimum three years' healthcare management or supervisory experience Strong leadership and organisational skills Proficiency in administrative and management tasks Knowledge of ophthalmic or surgical procedures is an advantage Ability to work flexible hours, including some evenings, weekends, and bank holidays Responsibilities: Support daily clinic operations and maintain efficient workflow Oversee scheduling for surgeries and patient appointments Address patient enquiries, concerns, and complaints professionally Carry out diagnostic scans when required Supervise and support staff performance and development Monitor inventory, finances, and billing processes Maintain accurate patient records Assist with quality improvement initiatives Coordinate local marketing and community outreach activities The clinic operates Monday to Sunday between 8am-7pm and you will be contracted for four hours a week over five days within these times. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Patient Coordinator (Mandarin and Cantonese speaking) Knightsbridge £30-£35,000 + Commission Are you a self-motivated individual with a passion for delivering outstanding patient care? We are seeking a dedicated Patient Coordinator fluent in both Mandarin and Cantonese to guide patients through their ophthalmic journey from first contact to aftercare. Based in the brand-new, state-of-the-art clinic in Knightsbridge, your role will involve booking appointments, providing exceptional customer service, and ensuring all patient needs are met. Benefits: £30,000.00-£35,000.00 plus commission Company Pension Private dental insurance Private medical insurance Referral programme Sick pay Employee discount Requirements: Minimum 2 years in healthcare customer-facing and sales experience Must be fluent in written and spoken Cantonese and Mandarin Self-motivated with excellent time management skills Ability to handle high-stress environments Strong communication and interpersonal skills Proficient in clerical and administrative tasks Knowledge of ophthalmic procedures Responsibilities: Answering phone queries and guiding patients through their visits Booking appointments and managing patient records Providing information on clinic services to clients Maintaining a supportive clinic environment Meeting monthly targets and KPIs The clinic is open six days a week, Monday to Saturday so you're shift pattern may include an occasional Saturday and a late finish of 7pm This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Nov 27, 2025
Full time
Patient Coordinator (Mandarin and Cantonese speaking) Knightsbridge £30-£35,000 + Commission Are you a self-motivated individual with a passion for delivering outstanding patient care? We are seeking a dedicated Patient Coordinator fluent in both Mandarin and Cantonese to guide patients through their ophthalmic journey from first contact to aftercare. Based in the brand-new, state-of-the-art clinic in Knightsbridge, your role will involve booking appointments, providing exceptional customer service, and ensuring all patient needs are met. Benefits: £30,000.00-£35,000.00 plus commission Company Pension Private dental insurance Private medical insurance Referral programme Sick pay Employee discount Requirements: Minimum 2 years in healthcare customer-facing and sales experience Must be fluent in written and spoken Cantonese and Mandarin Self-motivated with excellent time management skills Ability to handle high-stress environments Strong communication and interpersonal skills Proficient in clerical and administrative tasks Knowledge of ophthalmic procedures Responsibilities: Answering phone queries and guiding patients through their visits Booking appointments and managing patient records Providing information on clinic services to clients Maintaining a supportive clinic environment Meeting monthly targets and KPIs The clinic is open six days a week, Monday to Saturday so you're shift pattern may include an occasional Saturday and a late finish of 7pm This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Part Time Medical Administrator/ReceptionistLondon - Harley Street (primary), with travel to other sites (Hatton Garden & Barbican) Up to £28,000 pro-rata Are you an experienced, highly organised individual looking for a dynamic part-time role in a renowned medical practice? Look no further! We are seeking 2 talented Medical Reception/Administrators to join our client's team and play a crucial role in ensuring the smooth operation of their clinic. Private healthcare experience is essential for this position. There are two part-time roles available: Role One : Tuesday morning, all day Thursday, and all day Friday Role Two : Wednesday (morning or afternoon),all day Thursday, and all day Friday The primary site is located on Harley Street, though travel to other clinic locations (Hatton Garden and Barbican) is required based on rota needs. Key Responsibilities: Expertly manage doctors' diaries, appointments, and patient requests Handle all clinic correspondence, emails, and telephone communication Oversee the efficient functioning of the clinic Order office and medical supplies, vaccines, and equipment Conduct brief consultations, prioritise appointments, address queries Chase clinical letters and test results from laboratories, external doctors, and hospitals Assist doctors and patients in urgent situations Book appointments with external specialists Maintain accurate and up-to-date patient records Welcome and register new and upcoming patients Ensure doctors' rooms and common areas are maintained in excellent condition Qualifications and Skills: Proven experience as a receptionist/administrator in a private healthcare setting (essential) Excellent communication and interpersonal skills Strong organisational and multitasking abilities Proficiency in handling confidential information with discretion Ability to work well under pressure and prioritise tasks Familiarity with medical terminology and procedures is an advantage Practice Hours: Open 8:30am - 5:30pm, Monday to Friday, across three locations. You may be scheduled at different sites on different days. Interview Process: The interview will consist of a telephone interview (to assess communication skills) and a face-to-face meeting. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Nov 26, 2025
Full time
Part Time Medical Administrator/ReceptionistLondon - Harley Street (primary), with travel to other sites (Hatton Garden & Barbican) Up to £28,000 pro-rata Are you an experienced, highly organised individual looking for a dynamic part-time role in a renowned medical practice? Look no further! We are seeking 2 talented Medical Reception/Administrators to join our client's team and play a crucial role in ensuring the smooth operation of their clinic. Private healthcare experience is essential for this position. There are two part-time roles available: Role One : Tuesday morning, all day Thursday, and all day Friday Role Two : Wednesday (morning or afternoon),all day Thursday, and all day Friday The primary site is located on Harley Street, though travel to other clinic locations (Hatton Garden and Barbican) is required based on rota needs. Key Responsibilities: Expertly manage doctors' diaries, appointments, and patient requests Handle all clinic correspondence, emails, and telephone communication Oversee the efficient functioning of the clinic Order office and medical supplies, vaccines, and equipment Conduct brief consultations, prioritise appointments, address queries Chase clinical letters and test results from laboratories, external doctors, and hospitals Assist doctors and patients in urgent situations Book appointments with external specialists Maintain accurate and up-to-date patient records Welcome and register new and upcoming patients Ensure doctors' rooms and common areas are maintained in excellent condition Qualifications and Skills: Proven experience as a receptionist/administrator in a private healthcare setting (essential) Excellent communication and interpersonal skills Strong organisational and multitasking abilities Proficiency in handling confidential information with discretion Ability to work well under pressure and prioritise tasks Familiarity with medical terminology and procedures is an advantage Practice Hours: Open 8:30am - 5:30pm, Monday to Friday, across three locations. You may be scheduled at different sites on different days. Interview Process: The interview will consist of a telephone interview (to assess communication skills) and a face-to-face meeting. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.