Red King Resourcing

Interim Deskside and End User Support Engineer Great Yarmouth 29 December 2025 to 26 January 2026 Overview We are seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting. The Engineer will act as the first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs Install configure and support Windows 10 and Windows 11 laptops desktops printers and peripherals Support Microsoft 365 applications including Outlook Teams and SharePoint Carry out basic Active Directory tasks including password resets account unlocks and permissions Escalate more complex issues to second and third line teams when required Log update and close tickets accurately within the IT service management system Deliver a professional and customer focused service at all times Skills and Experience Required Previous experience in a Level 1 or deskside support role within a corporate or managed services environment Strong working knowledge of Windows 10 and Windows 11 Good understanding of Microsoft 365 and common end user applications Basic Active Directory experience Familiarity with ITSM tools such as ServiceNow Strong communication and customer service skills Ability to manage multiple tasks and work independently

My wel established, market leading Client is urgently recruiting for a proactive and enthusiastic SharePoint & Modern Workplace Specialist to join their growing team. In this role, you'll design, develop, and support digital workplace solutions that empower their employees to collaborate, communicate, and work more efficiently. You'll be their go-to expert for SharePoint Online, Microsoft 365 applications, and modern workplace technologies. Key Responsibilities Design, build, and maintain SharePoint Online sites, hubs, libraries, and workflows. Lead and support the rollout of Modern Workplace solutions across Microsoft 365 (Teams, OneDrive, Viva, Power Platform). Work closely with business stakeholders to gather requirements and translate them into intuitive, user-friendly solutions. Create and manage site architecture, permissions, governance, and compliance standards. Develop Power Automate flows, apps, and dashboards to streamline processes. Troubleshoot issues related to SharePoint, Teams, and Microsoft 365 services. Provide user training, documentation, and ongoing support to drive adoption. Stay updated on Microsoft 365 roadmap changes and recommend improvements. What We're Looking For Hands-on experience with SharePoint Online architecture, configuration, and customization. Strong knowledge of Microsoft 365 Modern Workplace tools (Teams, OneDrive, Viva, Planner, Power Platform). Familiarity with governance, permissions models, and best practices. Experience creating Power Automate workflows and (bonus) Power Apps. Ability to translate technical features into business-friendly solutions. Excellent communication, problem-solving, and stakeholder management skills. Bonus: Experience with SharePoint migration, information architecture, or scripting (PowerShell). Please send an up to date CV if you are happy to be on site in London 2/3 days a week and work inside IR35, this is a fantastic opportunity to join a truly great Client.

My Government / Public Sector Client is urgently recruiting for an experienced AV Project Delivery Manager to lead the successful delivery of complex, high-value Audio Visual projects. You will be responsible for managing the full project lifecycle, working closely with internal stakeholders, clients, and third-party suppliers to deliver reliable, future-proof AV solutions that meet both business and customer needs. This role suits a confident, solution-focused professional who thrives in a fast-paced environment and has a strong blend of technical AV knowledge, commercial awareness, and leadership capability. Key Responsibilities Lead and deliver AV projects from initiation through to completion, ensuring delivery on time, within budget, and to agreed quality standards Manage large-scale, complex AV projects, including coordination of third-party suppliers and partners Apply technical, business, and marketplace knowledge to guide and challenge technology investment decisions Recommend, design, and implement AV solutions that address complex technical and business challenges Drive operational, technological, and process improvements that deliver sustainable business benefits Facilitate workshops, group discussions, and training sessions for stakeholders and users Maintain clear communication with all project stakeholders and act as an advocate for best-practice AV delivery Operate confidently in a constantly changing environment, adapting plans and approaches as required Essential Skills & Competencies AV-specific qualification (e.g. CTS, Extron Certified, Crestron , or similar) or significant hands-on experience with AV systems Proven experience delivering solution-focused, reliable IT/AV projects that support current and future business requirements Demonstrable management of AV projects of varying size and complexity, including third-party suppliers Excellent planning, negotiation, interpersonal, organisational, and advocacy skills Broad knowledge of AV systems and best practice, including AMX, Extron, Crestron , and related AV devices Base knowledge of IP networking , with the ability to support and troubleshoot AV-over-IP installations and control systems Proven problem-solving ability, with the capacity to remain calm and effective in high-pressure environments Flexible approach to working hours as required to ensure successful project delivery Open to new ideas and technologies, with a commitment to continuous improvement and learning Desirable Skills & Experience Proven experience managing AV projects exceeding 1 million in value Ability to initiate and deliver operational, technological, and process change within budget and quality constraints Experience as a senior team member, acting as a trusted point of knowledge and guidance for others Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a great Client.

My well established Consultancy Client is urgently recruiting for an exceptional Senior Project Manager with a strong Oil & Gas background to lead high-profile, front-office initiatives within their growing Client. This role requires a dynamic and proactive professional who can drive complex projects from initiation to completion while maintaining strong alignment with business objectives. You will be responsible for overseeing full project lifecycles, ensuring deliverables are met on time, within scope, and within budget. A high level of proficiency in Microsoft Project is essential, along with the ability to navigate and influence in a fast-paced stakeholder environment. Key Responsibilities Lead and manage complex front-office projects within the Oil & Gas sector. Develop, monitor, and maintain detailed project plans using Microsoft Project . Engage, influence, and manage relationships with senior stakeholders across multiple business units. Identify, assess, and mitigate project risks, ensuring effective contingency planning. Deliver clear, concise, and compelling communication to both technical and non-technical audiences. Prepare high-quality written documentation including project charters, status reports, and risk registers. Oversee project governance, ensuring adherence to organisational standards and industry best practice. Drive cross-functional collaboration to ensure project objectives are consistently met. Skills & Experience Required Extensive experience as a Senior Project Manager within the Oil & Gas industry. Significant exposure to front-office or customer-facing projects . Advanced proficiency in Microsoft Project (planning, scheduling, dependencies, resource management). Proven ability to build and maintain strong stakeholder relationships at all levels. Strong focus on risk management , issue resolution, and structured project governance. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-moving environment. Relevant project management certification (e.g., PMP, PRINCE2) is desirable. Oil & Gas and strong Microsoft Project experience is a MUST please send your CV if you have this experience for an immediate response and more information on a fantastic outside IR35 role.

IT Break Fix and Deskside Support Engineer 150 per day Speke, Liverpool 22/12/2025 - 31/05/2028 Your New Role We are looking for a Level 2 Break Fix and Deskside Support Engineer to provide hands on technical support within a busy manufacturing environment. This is a full-time onsite position with a strong focus on break fix tasks, hardware diagnostics and day to day user support. The role will run until May 2028. This position suits an engineer with proven experience repairing laptops, desktops and peripherals, rebuilding devices, resolving faults quickly and keeping users operational in a live production setting. Daily workload is expected to be around 5 to 8 tickets per day. Your Responsibilities Break fix support for laptops, desktops, monitors, printers and peripherals Diagnosing and resolving hardware faults including drives, memory, boards and power issues Fielding walk up requests and completing same day break fix repairs Installation and configuration of new devices and peripherals IMACD activity including installs, moves, changes and disposals Troubleshooting Windows 10, Mac OS and Office 365 issues Smart Hands support for basic network and infrastructure tasks Meeting room and live event support when required Managing local stock, spares and accurate asset records Providing early life support for new deployments You Will Have Strong break fix background with hands on repair experience Confident replacing laptop and desktop components Proven deskside support experience in a live business environment Good understanding of Windows 10, Mac OS and Office 365 Familiarity with networking basics Excellent communication and customer service skills Ability to lift and move IT equipment up to 20kg Eligible to work full time in the UK Pre-Start Requirements Background check Drug test Account setup prior to start If you have solid break fix experience and enjoy hands on repair work alongside daily deskside support, this long-term role will be a strong match.

Senior Business Analyst (Contract) - Salesforce / CRM My Client is urgently recruiting for an experienced Senior Business Analyst to support a major CRM and digital transformation programme. The successful candidate will work closely with stakeholders across the organisation to analyse business needs, map processes, define requirements, and support the delivery of Salesforce and cloud-based solutions. This role is ideal for someone with strong Higher Education or Public Sector experience who can confidently operate in complex, multi-stakeholder environments. Key Responsibilities Lead business analysis activities across CRM, sales, and cloud transformation workstreams. Engage with senior stakeholders to gather, validate, and document business requirements. Analyse existing processes and workflows, identifying opportunities for improvement. Translate business needs into clear user stories, acceptance criteria, and functional specifications. Work closely with technical teams to ensure Salesforce solutions align with business objectives. Support testing, user adoption, and change management. Produce high-quality documentation including process maps, data models, and project artefacts. Essential Skills & Experience Proven experience as a Senior Business Analyst . Background in Higher Education or Public Sector strongly preferred. Strong hands-on experience with Salesforce (Sales Cloud, CRM, or related modules). Deep understanding of CRM systems and associated business processes. Experience working on cloud-based transformation programmes. Excellent stakeholder engagement and communication skills. Ability to work in a hybrid environment, collaborating effectively with on-site and remote teams. Working Pattern 2 days per week in the office Thursday is the anchor day (team collaboration day) Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.

We are recruiting an Onsite Level 2 IT Support Engineer to join a committed and customer focused support team, providing deskside and walk up support for users within a fast paced, professional environment. This is a hands on, user facing role where you will work directly onsite, resolving hardware and software issues while delivering a consistently high standard of customer service. Your New Role As part of a wider onsite support team, you will be responsible for providing day to day Level 2 support to end users. You will receive tickets throughout the day and work closely with users to resolve issues efficiently and professionally, ensuring a positive support experience. Your Key Responsibilities Walk up Tech Bar and deskside support Resolving hardware and software issues directly with users Break fix activities across laptops, desktops and peripherals IMACD tasks including installs, moves, adds, changes and disposals IT asset management and equipment tracking Participation in on call support when required Working within agreed SLAs and support processes You will be fully supported by a Service Delivery Manager and wider technical teams. You Will Have Previous experience in an onsite deskside or Level 2 support role Comfortable supporting users face to face and resolving issues at the desk Experience across common deskside technologies including Windows environments, hardware and peripherals Strong customer service and communication skills Experience within a regulated environment is desirable but not essential Willingness to undergo enhanced referencing or vetting where required This is a varied, hands on role suited to someone who enjoys working directly with users, taking ownership of issues, and delivering a high quality support service.

My market leading, London based Client is urgently recruiting for an experienced Senior Business Analyst to support the delivery and ongoing improvement of a SharePoint-based Document Management platform. This role operates autonomously across BAU and new discovery work, owning requirements end to end and ensuring high-quality outcomes. Key Responsibilities Lead requirements discovery and documentation for SharePoint Document Management initiatives Own and prioritise the backlog across BAU and project work Engage confidently with senior stakeholders across multiple countries Provide hands-on QA for partner-delivered enhancements, including test planning, execution, and defect management Support continuous improvement of document management processes and governance Skills & Experience Proven experience as a Senior BA on complex technology initiatives Strong hands-on experience with SharePoint as a Document Management system (or similar) Excellent stakeholder management and communication skills Experience working in Agile or hybrid delivery environments Comfortable operating independently and managing competing priorities This is a hands-on role requiring strong analytical skills, delivery focus, and the ability to collaborate across business, technology, and vendor teams. The role will be on site up to 3 days per week in London, it is inside IR35 and there may be some European travel. If you have the skills / experience we are looking for, please send an up to date CV for an immediate response and more information on an exciting opportunity with a truly great Client.

My well established Client is urgently recruiting for a Professional Services Engineer to plan, deliver and manage IT projects that meet client requirements and agreed scope. You will work closely with clients and internal teams to design tailored solutions, ensuring projects are delivered on time, within budget and to a high standard. Key Responsibilities Deliver IT projects in collaboration with the Project Management Office, ensuring clear communication and stakeholder alignment Manage project tracking, updates and documentation using Autotask Produce clear technical documentation and handover to the Service Desk for ongoing support Lead client onboarding and offboarding, ensuring secure and compliant transitions Maintain high standards of information security and compliance Experience & Skills Experience in a Professional Services or similar technical role Strong knowledge of Microsoft technologies including Windows Server, Microsoft 365, Azure, Active Directory and Intune Experience with virtualisation (Hyper-V / VMware), networking, firewalls and backup solutions Confident working with Azure IaaS, Azure Virtual Desktop and security tools such as MFA and Conditional Access Adaptable, keen to learn new technologies and deliver excellent client outcomes This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.

My well established, Construction Client is urgently recruiting for an experienced Construction Contracts Manager with a good understanding of fire stopping and fire door installation to join their growing team. You will be responsible for managing multiple projects from pre-construction through to completion, ensuring compliance with all relevant fire safety regulations, delivering high-quality workmanship, and maintaining excellent client relationships. Key Responsibilities Manage and oversee fire stopping and fire door installation contracts from start to finish. Coordinate project resources, labour, and subcontractors to ensure timely delivery. Ensure all works comply with current fire safety legislation, building regulations, and industry standards. Conduct site inspections and audits to verify quality, safety, and compliance. Prepare and review RAMS, project programmes, and progress reports. Manage budgets, variations, procurement, and contract administration. Liaise with clients, consultants, and internal teams to ensure smooth project delivery. Oversee installation sign-off, documentation, and certification processes. Drive continuous improvement and promote a strong safety culture across all projects. Required Skills & Experience Proven experience as a Contracts Manager or Project Manager within construction. Strong knowledge of fire stopping systems and fire door installation requirements . Understanding of relevant standards (e.g., BS 476, BS 8214, passive fire protection guidelines). Excellent organisational, planning, and leadership skills. Ability to manage multiple projects simultaneously. Strong communication and client-facing skills. Competent in Microsoft Office and project management software. FIRAS, BM TRADA, or similar accreditation (desirable). Please send an up to date CV for an immediate response and more information on a fantastic opportunity to join a great team and work on exciting projects.

My Architecture client who specialise in the residential and commercial sectors are looking for a Senior Architect/Principal Designer to join them on a permanent basis. Some of the duties your role will include: Oversee the Principal Designer duties across multiple residential projects. Manage and mentor a team of skilled Technicians and designers. Liaise directly with clients and local Authorities to co-ordinate project requirements. Prepare and review information and documents for planning applications. Pick up schemes and be hands on from start to end Ideal Candidate Proven experience as a Principal Designer or Senior Architectural professional on large- scale residential projects. Strong team leadership and client facing skills. In-depth Knowledge of the design and planning process. Proficiency in AutoCAD. Please send your CV to the relevant email address to find out more.

IT Support Engineer Stevenage 180 per day 08 December 2025 to 26 August 2026 Overview A long term opportunity has become available for an experienced Level 2 IT Support Engineer to join a large scientific and research environment in Stevenage. This is a full time onsite role supporting a busy estate of more than 8000 PCs globally. You will be providing hands on support for users, imaging and onboarding new devices, resolving hardware and software issues and ensuring equipment remains secure and fully operational. The role suits someone confident with Windows support, device builds, hardware troubleshooting and day to day deskside activity. What you will be doing Supporting users with PC, laptop and peripheral issues Imaging and onboarding new computers into the domain Troubleshooting hardware and software faults Securing and protecting new and existing equipment Maintaining accurate asset and stock records Working with scientific teams to support data flows for laboratory equipment Assisting users with queries and equipment requests Ensuring all devices remain compliant with internal standards What you will need Strong Level 2 support experience Hands on background with imaging, rebuilding and configuring devices Confident troubleshooting hardware faults Good understanding of Windows, Active Directory and Office 365 Clear communication skills and a proactive approach Full eligibility to work in the UK Availability to start in December If you are looking for a solid long term contract in an interesting technical environment, apply today for immediate consideration.

Senior Software Validation and Verification Engineer 50,000 to 70,000 Sandwich, Kent Your New Role You will join a multidisciplinary engineering team and take ownership of building and maintaining a robust validation and verification environment for software and firmware across new and existing products. This is a key position that ensures software quality, safety and compliance throughout the product lifecycle. You will work closely with mechanical, electronics and systems engineers to support the development of high performance electro mechanical systems used in demanding environments. The role involves hands on testing, process ownership and active participation in an Agile engineering team. Your Responsibilities Work as part of a multidisciplinary engineering team to support the validation and verification of software and firmware Create test environments, procedures and frameworks for new and modified code Develop, document and execute software test plans, test scripts and validation reports Maintain accurate records of test activity in accordance with departmental and ISO 9001 procedures Support Agile ceremonies including stand ups, planning, reviews and retrospectives Troubleshoot software and firmware issues and support internal and external customers with technical solutions Provide guidance and reference support for the wider engineering team on V and V best practice Participate in internal audits and support compliance with relevant safety and quality standards Support customer and supplier visits when required, including occasional travel Carry out any related tasks as requested by the Engineering Director You Will Have Significant experience delivering software and firmware validation projects Strong background in software design and test within a structured engineering environment Experience using C, C plus plus, C sharp or LabVIEW for test and development activities Experience testing safety critical, high reliability or embedded systems Practical experience developing and testing electro mechanical products Full software lifecycle experience including documentation, design, development, testing and revision control Familiarity with structured design methodologies and Agile ways of working Understanding of electronics including the ability to interpret circuit diagrams Full UK driving licence and passport for occasional visits Even Better If You Have Visual Studio and C sharp LabVIEW Embedded software experience including C and C plus plus Cross platform or Android application knowledge Awareness of electronics principles and schematic reading Scrum or similar methodologies for product development You Will Be Able to self manage workload to agreed timescales Able to define and capture software and firmware test requirements Confident and self motivated A creative and practical problem solver Attentive to detail Committed to continuous improvement Results focused with an understanding of budgets and deadlines Strong in communication, influencing and interpersonal skills Security Requirements All candidates must be eligible to obtain Security Clearance to SC level.

My Consultancy client are looking for 2 x Delivery Managers/Lead Consultants to join them on a hybrid basis. You will be delivering change and transformation projects to some of the UK's biggest companies. You will be required to work across all levels, including CEO's and front line supervisors. You will work collaboratively with clients to develop solutions that address real world problems. This isn't strategy or analysis, you will be working daily with client staff to make visible, sustainable change with measurable benefits to both the client and their end customers. You will be supported by a delivery director and you role will consist of the following: Being responsible for all elements of the delivery of the transformation project Working with a team on site Mon-Thurs Working closely with the Delivery Director to ensure strong client relationships are built Monitor performance of your team and provide feedback They are looking for someone who is: Analytical and creative Happy in different environments and not afraid to travel (UK - Mon-Thurs) Able to demonstrate good communication skills Able to demonstrate a track record in leading transformation projects, client relationships and managing teams to deliver results Experienced in working on Operational Improvement projects. Full UK driving license and access to car also needed. If you would like to find out more about the role and my client, please send your CV to the relevant email address.

My Client who are a Business Operations Consultancy are looking for a Senior Consultant to join them on a permanent basis. Their workload is growing so they need more hands on deck! The role of the Senior Consultant is to support the successful delivery of performance improvement projects, working on site with other members of the project team under the guidance of the Project Manager. This a fantastic role for someone with 3+ years of experience in a similar role, who has worked with clients on operational improvement projects. This role will also give you the opportunity to "move in to independance" and their is scope for progression within the company. The company work within a variety of different industries and on a variety of different projects. For example, they have recently worked with a finance company on their reporting cycles, and a utilities company helping them get a better hold on their commercials! You will be based on site Mon-Thurs and work from home on Friday with occasional office visits when needed. If this sounds like something that might be of interest, then please send your CV to the relevant email address.

My well established Client is urgently recruiting for a reliable and experienced Porter with Mail Room experience to work onsite at a their prestigious London-based site. This is an excellent opportunity for a professional individual who takes pride in delivering a high standard of service in a corporate environment. Key Responsibilities Receiving, sorting, distributing, and dispatching internal and external mail Operating mail room equipment (e.g. franking machines, scanners, couriers' systems) Providing porterage services, including moving deliveries, furniture, and equipment as required Supporting office moves, setups, and event logistics Liaising with couriers and internal departments to ensure timely delivery of items Maintaining a clean, safe, and well-organised mail room and storage areas Adhering to all site security and health & safety procedures Requirements Proven experience working in a mail room environment Previous porter or facilities experience preferred Strong organisational skills and attention to detail Physically fit and able to carry out manual handling duties Professional, reliable, and customer-focused approach Flexible to work rotating shifts and weekends Eligible to work in the UK and able to pass relevant background checks This will be onsite full time, working 7am-3pm or 11am-7pm, if you have the skills & experience and are happy with the shift pattern, please send an up to date CV for an immediate response.

My Client is currently looking for an Associate Architect join them on a permanent basis in their office. The ideal Candidate will have: Experience in residential/mixed-use developments from concept to technical design. Ability to work across all RIBA stages Proven track record of managing projects from start to finish Client-facing experience Strong design skills with a keen eye for detail Proficiency in AutoCAD and/or Revit Strong organisational, problem-solving, and analytical skills Experience in Managing teams Ambition to progress within an organisation and build a long-term career Good working knowledge of Building Regulations Please apply with an up to date CV and we will reach out with more information on the role.

My well known, London based Client is urgently recruiting for a Lead Solutions Architect to join their growing technology team and play a pivotal role in shaping the future of their platforms. The Role As the Lead Solutions Architect, you'll bring a deep understanding of cloud-native technologies, modern application architectures, and DevOps practices to drive the design and delivery of innovative solutions across our organisation. You'll lead by example-guiding engineering teams, setting architectural standards, and ensuring we deliver robust, scalable, and secure applications. What You'll Be Doing Leading the design of end-to-end enterprise solutions across multiple projects and business areas Acting as the design authority and architectural lead for cross-functional development teams Coaching and mentoring engineers and architects to elevate architectural maturity across the business Engaging with stakeholders to translate complex technical challenges into clear, actionable strategies Championing agile, DevOps, and continuous delivery practices to drive quality and speed ? What You'll Bring 10+ years of experience in solution architecture and/or software engineering across a wide range of technologies, languages, and frameworks Proven experience architecting cloud-native enterprise applications in Microsoft Azure (Azure Solution Architect certification or equivalent is a strong plus) Expertise in C# and the .NET ecosystem , delivering robust enterprise-grade applications Hands-on experience designing distributed microservices and event-driven integrations Proficiency with modern web frameworks and technologies such as React, Angular, Vue, JavaScript , SPA/SSR, and REST APIs Experience designing composable architectures (JAMstack, MACH), enabling scalable, API-first, modular solutions Strong understanding of Identity and Access Management standards (OAuth2, OpenID Connect, SAML, Azure AD, Auth0, Okta) Solid background leading Agile/Lean/Continuous Delivery teams Expertise in CI/CD tools and DevOps practices (e.g., GitHub, Azure DevOps) and driving maturity in these areas Excellent communication, coaching, and presentation skills, with the ability to explain technical concepts to varied audiences A creative, innovative mindset with a talent for identifying opportunities and crafting compelling solution strategies The role is 2-3 days per week onsite in London, please only submit your CV if you can be onsite and are happy to be onsite 2-3 days per week and operate inside IR35 and through an umbrella company.This is a fantastic opportunity to work with a great Client and make a difference, please send an up to date CV for an immediate response and more information the role.

Principle Designer/Senior Architect location: Woking, Surrey salary range: £50-70k Start date: 1 month My Architectual client is looking for a Principle Designer/Senior Architect to join them on a permanent basis. Requirements: Oversee the Principal Designer duties across multiple residential projects (100+ Dwellings) Manage and mentor a team of skilled Technicians and designers. Liaise directly with clients and local Authorities to co-ordinate project requirements. Prepare and review information and documents for planning applications. Strong team leadership and client facing skills. In-depth Knowledge of the design and planning process. Proficiency in AutoCAD. OnSite 5 days a week. If you would like to find out more about the role and my client, please send your CV to the relevant email address.

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key Responsibilities Provide Level 1/2 support across networks, domains, hardware, and software environments. Deliver end-user support for Windows 10/11 devices, applications, and peripherals. Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone). Build, configure, replace, and maintain EUC hardware components. Support data backup processes and recovery techniques. Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity. Utilise Microsoft SCCM for device management (advantageous). Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages (Microsoft Office, Lotus Notes). Proficiency with Windows 10/11 operating systems and related applications. Hands-on experience troubleshooting end-user device hardware and software issues. Exposure to virtualisation, MDM, and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills.