Red King Resourcing

29 job(s) at Red King Resourcing

Red King Resourcing
Oct 10, 2025
Full time
My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites. What You'll Be Doing Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally. Collaborating with clients to understand their environments, anticipate needs, and recommend improvements. Supporting and mentoring other engineers when required, ensuring high standards across the service desk. Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment. Running, patching, and terminating cabling for new hardware installations. Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions. The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required. Essential Skills & Experience: Demonstrable experience in a Service Desk or Field Engineer role Strong understanding of IT principles and Microsoft Windows Server/Desktop environments Excellent troubleshooting and diagnostic skills, both remote and on-site Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments Strong knowledge of Intune, Conditional Access, and related security frameworks Comfortable running, patching, and terminating cabling as part of new hardware installations A current and valid UK driving license (essential) The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided. This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.
Red King Resourcing
Oct 08, 2025
Contractor
Drone Field Support Technician Location: Southern England (UK-wide travel) Rate: 150 per day (Outside IR35) Contract: 6 months initially, with permanent potential We're supporting a pioneering technology company delivering radar-based drone surveying across major UK infrastructure projects. This is an exciting opportunity to join at an early stage as they scale up nationally. You'll be part of a small, specialist field team operating drones equipped with advanced radar payloads - capturing underground data to support major infrastructure and telecoms networks. The work combines hands-on technical operation, travel, and problem-solving in the field, with full training provided by their in-house experts and global partners. What you'll be doing: Operating drones fitted with radar payloads across sites in the UK Conducting radar surveys and collecting high-quality data Working closely with engineers and project teams to ensure safe and accurate site coverage Supporting logistics and field planning across multiple projects What we're looking for: Experience operating drones (ideally CAA-certified - GVC / PfCO) Strong practical mindset, comfortable working outdoors and travelling across the UK Reliable, resilient, and able to think on your feet A genuine interest in technology, surveying, or field engineering Full UK driving licence This is a chance to get involved in an innovative project at ground level - perfect for someone who enjoys technical, hands-on work and wants to grow into a lead or management position as the team expands.
Red King Resourcing
Oct 08, 2025
Full time
My Client is currently looking for an Associate Architect join them on a permanent basis in their office. The ideal Candidate will have: Experience in residential/mixed-use developments from concept to technical design. Ability to work across all RIBA stages Proven track record of managing projects from start to finish Client-facing experience Strong design skills with a keen eye for detail Proficiency in AutoCAD and/or Revit Strong organisational, problem-solving, and analytical skills Experience in Managing teams Ambition to progress within an organisation and build a long-term career Good working knowledge of Building Regulations Please apply with an up to date CV and we will reach out with more information on the role.
Red King Resourcing
Oct 08, 2025
Full time
My well known, London based Client is urgently recruiting for a Lead Solutions Architect to join their growing technology team and play a pivotal role in shaping the future of their platforms. The Role As the Lead Solutions Architect, you'll bring a deep understanding of cloud-native technologies, modern application architectures, and DevOps practices to drive the design and delivery of innovative solutions across our organisation. You'll lead by example-guiding engineering teams, setting architectural standards, and ensuring we deliver robust, scalable, and secure applications. What You'll Be Doing Leading the design of end-to-end enterprise solutions across multiple projects and business areas Acting as the design authority and architectural lead for cross-functional development teams Coaching and mentoring engineers and architects to elevate architectural maturity across the business Engaging with stakeholders to translate complex technical challenges into clear, actionable strategies Championing agile, DevOps, and continuous delivery practices to drive quality and speed What You'll Bring 10+ years of experience in solution architecture and/or software engineering across a wide range of technologies, languages, and frameworks Proven experience architecting cloud-native enterprise applications in Microsoft Azure (Azure Solution Architect certification or equivalent is a strong plus) Expertise in C# and the .NET ecosystem , delivering robust enterprise-grade applications Hands-on experience designing distributed microservices and event-driven integrations Proficiency with modern web frameworks and technologies such as React, Angular, Vue, JavaScript , SPA/SSR, and REST APIs Experience designing composable architectures (JAMstack, MACH), enabling scalable, API-first, modular solutions Strong understanding of Identity and Access Management standards (OAuth2, OpenID Connect, SAML, Azure AD, Auth0, Okta) Solid background leading Agile/Lean/Continuous Delivery teams Expertise in CI/CD tools and DevOps practices (e.g., GitHub, Azure DevOps) and driving maturity in these areas Excellent communication, coaching, and presentation skills, with the ability to explain technical concepts to varied audiences A creative, innovative mindset with a talent for identifying opportunities and crafting compelling solution strategies The role is 2-3 days per week onsite in London, please only submit your CV if you can be onsite and are happy to be onsite 2-3 days per week and operate inside IR35 and through an umbrella company. This is a fantastic opportunity to work with a great Client and make a difference, please send an up to date CV for an immediate response and more information the role.
Red King Resourcing
Oct 08, 2025
Full time
Drone Field Support Technician Location: Southern England (UK-wide travel) Rate: £150 per day (Outside IR35) Contract: 6 months initially, with permanent potential We're supporting a pioneering technology company delivering radar-based drone surveying across major UK infrastructure projects. This is an exciting opportunity to join at an early stage as they scale up nationally. You'll be part of a small, specialist field team operating drones equipped with advanced radar payloads - capturing underground data to support major infrastructure and telecoms networks. The work combines hands-on technical operation, travel, and problem-solving in the field, with full training provided by their in-house experts and global partners. What you'll be doing: Operating drones fitted with radar payloads across sites in the UK Conducting radar surveys and collecting high-quality data Working closely with engineers and project teams to ensure safe and accurate site coverage Supporting logistics and field planning across multiple projects What we're looking for: Experience operating drones (ideally CAA-certified - GVC / PfCO) Strong practical mindset, comfortable working outdoors and travelling across the UK Reliable, resilient, and able to think on your feet A genuine interest in technology, surveying, or field engineering Full UK driving licence This is a chance to get involved in an innovative project at ground level - perfect for someone who enjoys technical, hands-on work and wants to grow into a lead or management position as the team expands.
Red King Resourcing
Oct 08, 2025
Full time
My well known, London based Client is urgently recruiting for a Lead Solutions Architect to join their growing technology team and play a pivotal role in shaping the future of their platforms. The Role As the Lead Solutions Architect, you'll bring a deep understanding of cloud-native technologies, modern application architectures, and DevOps practices to drive the design and delivery of innovative solutions across our organisation. You'll lead by example-guiding engineering teams, setting architectural standards, and ensuring we deliver robust, scalable, and secure applications. What You'll Be Doing Leading the design of end-to-end enterprise solutions across multiple projects and business areas Acting as the design authority and architectural lead for cross-functional development teams Coaching and mentoring engineers and architects to elevate architectural maturity across the business Engaging with stakeholders to translate complex technical challenges into clear, actionable strategies Championing agile, DevOps, and continuous delivery practices to drive quality and speed ? What You'll Bring 10+ years of experience in solution architecture and/or software engineering across a wide range of technologies, languages, and frameworks Proven experience architecting cloud-native enterprise applications in Microsoft Azure (Azure Solution Architect certification or equivalent is a strong plus) Expertise in C# and the .NET ecosystem , delivering robust enterprise-grade applications Hands-on experience designing distributed microservices and event-driven integrations Proficiency with modern web frameworks and technologies such as React, Angular, Vue, JavaScript , SPA/SSR, and REST APIs Experience designing composable architectures (JAMstack, MACH), enabling scalable, API-first, modular solutions Strong understanding of Identity and Access Management standards (OAuth2, OpenID Connect, SAML, Azure AD, Auth0, Okta) Solid background leading Agile/Lean/Continuous Delivery teams Expertise in CI/CD tools and DevOps practices (e.g., GitHub, Azure DevOps) and driving maturity in these areas Excellent communication, coaching, and presentation skills, with the ability to explain technical concepts to varied audiences A creative, innovative mindset with a talent for identifying opportunities and crafting compelling solution strategies The role is 2-3 days per week onsite in London, please only submit your CV if you can be onsite and are happy to be onsite 2-3 days per week and operate inside IR35 and through an umbrella company.This is a fantastic opportunity to work with a great Client and make a difference, please send an up to date CV for an immediate response and more information the role.
Red King Resourcing Englefield Green, Surrey
Oct 07, 2025
Full time
My Automotive client are looking for an experienced and qualified car and/or van technician to join their team on a permanent basis. It will be your role to keep their customer's vehicle's on the road via quality, safe and compliant maintenance. Day to day you will be: Performing major and minor repairs to Mercedes-Benz vans Performing regular inspection and general preventive maintenance services Maintaining inventory in the workshop and cleanliness from oil spills and dust Working with repair teams to help diagnose and plan repairs for the vehicles. Maintaining records of vehicles that have been repaired, using all appropriate modules of Keyloop/Kerridge Completing relevant documentation and paperwork as required and providing warranty claims or escalating them to higher management. Carry out wheel alignment and tyre fitting Skills Required for this Role: You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in PC/LCV Vehicle Repair and maintenance, plus, will have experience in carrying out diagnostic and service repairs. What's more, you will need the ability to identify worn and faulty components in accordance with the DVSA Standards and have a current, full UK driving license for the relevant vehicle classes. Please send your CV to the relevant email address to find out more.
Red King Resourcing Oxford, Oxfordshire
Oct 07, 2025
Full time
My Client is currently looking for an Architect join them on a permanent basis in their office. The ideal Candidate will have: ARB registered Ability to work across all RIBA stages Proven track record of managing projects from start to finish Client-facing experience Strong design skills with a keen eye for detail Proficiency in AutoCAD and/or Revit Strong organisational, problem-solving, and analytical skills Ambition to progress within an organisation and build a long-term career Please apply with an up to date CV and we will reach out with more information on the role.
Red King Resourcing City, Manchester
Oct 07, 2025
Contractor
My Client is a leading provider of state-of-the-art audiovisual solutions, committed to enhancing communication and collaboration through cutting-edge technology. Their team of experts deliver customised AV systems for a wide range of clients, ensuring high-quality experiences and seamless integration. They are seeking motivated and enthusiastic Audio Visual (AV) Engineers to join a dynamic team on a specific Project basis working night shifts. As an AV Engineer, you will assist in the installation, configuration, and maintenance of AV systems, gaining hands-on experience with the latest technologies. This is an excellent opportunity for someone looking to build their career in the AV industry and develop their technical skills. Requirements: Basic understanding of AV systems and components would be a distinct advantage, as would any knowledge of the following; racking, cabling, HDMI, Ethernet, and USB. Strong technical aptitude and a willingness to learn and develop new skills. Excellent problem-solving abilities and attention to detail. Good communication and interpersonal skills, with the ability to work effectively in a team environment. Reliability and Flexibility to work night shifts, as needed, to support installations. A valid driver's license and willingness to travel to client sites as required. Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.
Red King Resourcing City, Birmingham
Oct 07, 2025
Contractor
My Client is a leading provider of state-of-the-art audiovisual solutions, committed to enhancing communication and collaboration through cutting-edge technology. Their team of experts deliver customised AV systems for a wide range of clients, ensuring high-quality experiences and seamless integration. They are seeking motivated and enthusiastic Audio Visual (AV) Engineers to join a dynamic team on a specific Project basis working night shifts. As an AV Engineer, you will assist in the installation, configuration, and maintenance of AV systems, gaining hands-on experience with the latest technologies. This is an excellent opportunity for someone looking to build their career in the AV industry and develop their technical skills. Requirements: Basic understanding of AV systems and components would be a distinct advantage, as would any knowledge of the following; racking, cabling, HDMI, Ethernet, and USB. Strong technical aptitude and a willingness to learn and develop new skills. Excellent problem-solving abilities and attention to detail. Good communication and interpersonal skills, with the ability to work effectively in a team environment. Reliability and Flexibility to work night shifts, as needed, to support installations. A valid driver's license and willingness to travel to client sites as required. Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.
Red King Resourcing Reading, Oxfordshire
Oct 07, 2025
Full time
My Business Operations Consultancy client are looking for a Business Development Director to join them on a permanent basis. They work with businesses in a variety of industries to help them streamline their business. They will go in and see how the business works, find out the 'pain' points over a 2 week analysis and then put together a performance/improvement plan which will last 16-20 weeks depending on the client. They will then appoint a team to carry out those works make sure they deliver what they say they will. This is all focused around people led change They are looking for someone to step in to a leadership role focusing on high level strategy rather then day-to-day project execution. Your primary responsibility will be driving business growth through acquiring new clients and the retention and expansion of existing ones. Requirements: Demonstrable experience of selling upwards of 1.5m in annual revenues for an SME within people-based change consulting, (not technology solutions) to C-Suite Experience either selling or delivering operational improvement projects Track record of winning new business from cold leads as well as expanding existing accounts Has truly led sales as opposed to scoping solutions for leads others have generated. If you would like to find out more about the role and my client, please send your CV to the relevant email address.
Red King Resourcing Reading, Oxfordshire
Oct 07, 2025
Full time
As a Recruitment Resourcer, you'll be at the heart of our recruitment process. Your role is to source, screen and build relationships with candidates, ensuring the best fit for our clients' requirements. Key Responsibilities: Writing and posting Job Adverts across Job Boards and Social Media Platforms. Sourcing Candidates through CV databases, LinkedIn, referrals and networking. Screening CVs and conducting pre-screen calls over the phone. Managing Candidate communications throughout the process. Maintaining the Candidate Database and ensuring compliance with GDPR. Supporting Consultants with Client delivery. What We're Looking For: Excellent communication and people skills. Strong organisational skills with attention to detail. Ability to work in a fast-paced environment and to deadlines. Confident using job boards, LinkedIn and CRM systems (training provided). At least 1 years' experience in a Recruitment/Resourcing role. What We Offer: Competitive salary + commission/bonus. Full training and clear career progression. Supportive team culture and regular incentives. Apply today or send your CV to Maddie Platt
Red King Resourcing Reading, Oxfordshire
Oct 06, 2025
Full time
We are looking for an experienced Recruitment Consultant to join our Sales & Marketing team! In this role, you will be responsible for sourcing, attracting, and placing top talent for our clients while building and maintaining strong relationships with both candidates and clients. Red King is a dynamic recruitment company, specialising in the placement of temporary, contract and permanent Sales, Marketing, IT, Digital, Architecture and Engineering (Technical and Design), and Construction professionals. Key Responsibilities: - Manage end-to-end recruitment processes, from initial candidate sourcing to placement and onboarding. - Build and maintain strong relationships with clients, understanding their hiring needs and providing tailored recruitment solutions. - Manage, mentor, and support a team of recruitment consultants. - Negotiate offers and contracts between candidates and clients. - Keep up-to-date with industry trends, market conditions, and technological advancements. - Meet individual billing targets and oversee team targets. - Lead by example in terms of work ethic, delivery standards, and KPIs. - Identify and win new client accounts through cold outreach, networking, or referrals. Key Requirements: - Proven experience as a Consultant, ideally in an agency setting. Sales & Marketing recruitment experience is preferred. - Strong understanding of the industry, including knowledge of different technologies and job roles. - Excellent communication and interpersonal skills. - Ability to manage multiple recruitment processes simultaneously. - Strong negotiation and influencing skills. - Target-driven and self-motivated with a results-oriented mindset. - Proficiency in using ATS (Applicant Tracking Systems) and recruitment software. Benefits: - Salary of 25,000 to 35,000 pa. - Competitive salary with an attractive commission structure. - Career progression opportunities within a growing organisation. - Ongoing training and professional development. - A supportive and collaborative work environment. If you are a passionate and results-driven Recruitment professional looking for a new challenge, we'd love to connect. Apply today or email to join the Red King team!
Red King Resourcing Reading, Oxfordshire
Oct 06, 2025
Full time
We are looking for an experienced Managing/Principal Consultant to join our team! In this role, you will be responsible for sourcing, attracting, and placing top talent for our clients while building and maintaining strong relationships with both candidates and clients. Red King is a dynamic recruitment company, specialising in the placement of temporary, contract and permanent IT, Digital, Sales, Marketing, Architecture and Engineering (Technical and Design), and Construction professionals. Key Responsibilities: - Manage end-to-end recruitment processes, from initial candidate sourcing to placement and onboarding. - Build and maintain strong relationships with clients, understanding their hiring needs and providing tailored recruitment solutions. - Manage, mentor, and support a team of recruitment consultants. - Negotiate offers and contracts between candidates and clients. - Keep up-to-date with industry trends, market conditions, and technological advancements. - Meet individual billing targets and oversee team targets. - Lead by example in terms of work ethic, delivery standards, and KPIs. - Identify and win new client accounts through cold outreach, networking, or referrals. Key Requirements: - Proven experience as a Consultant, ideally in an agency setting. Engineering, IT, Sales & Marketing, or Construction Recruitment experience is preferred. - Strong understanding of the industry, including knowledge of different technologies and job roles. - Excellent communication and interpersonal skills. - Ability to manage multiple recruitment processes simultaneously. - Strong negotiation and influencing skills. - Target-driven and self-motivated with a results-oriented mindset. - Proficiency in using ATS (Applicant Tracking Systems) and recruitment software. Benefits: - Salary of 45,000 to 55,000 pa. - Competitive salary with an attractive commission structure. - Career progression opportunities within a growing organisation. - Ongoing training and professional development. - A supportive and collaborative work environment. If you are a passionate and results-driven Recruitment professional looking for a new challenge, we'd love to connect. Apply today or email to join the Red King team!
Red King Resourcing Oxford, Oxfordshire
Oct 06, 2025
Full time
My Client is currently looking for an Architect join them on a permanent basis in their office. The ideal Candidate will have: ARB registered Ability to work across all RIBA stages Proven track record of managing projects from start to finish Client-facing experience Strong design skills with a keen eye for detail Proficiency in AutoCAD and/or Revit Strong organisational, problem-solving, and analytical skills Ambition to progress within an organisation and build a long-term career Please apply with an up to date CV and we will reach out with more information on the role.
Red King Resourcing Trafford Park, Manchester
Oct 06, 2025
Full time
I am looking for a Site Production Manager for my Client in Manchester. If you want to work for a company which has been in the industry for more than 35 years, are fully qualified in your profession, this the role for you. As the Site Production Manager, you will play a pivotal role in overseeing the smooth operation of the production site. You will be responsible for managing the daily workflow, ensuring that all production targets are met while upholding the highest standards of safety, quality, and efficiency. Your expertise in lean manufacturing, workflow management, and materials control will drive continuous improvement across the site. Oversee the daily workflow, ensuring production schedules and targets are met. Ensure full compliance with shop floor policies, safety procedures, and quality standards. Manage materials control, ensuring availability of resources for uninterrupted production. Implement and monitor 5S principles to maintain a clean and efficient workplace. Lead lean manufacturing initiatives to drive continuous improvement and reduce waste. Identify potential challenges before they occur and take proactive steps to mitigate risks. Oversee all aspects of people leadership, including recruitment, performance reviews, training, development ensuring a motivated and high-performing workforce across the site. Conduct performance reviews and provide coaching to team members to enhance their skills and productivity. Communicate regularly with stakeholders to provide updates on safety, quality, delivery, and cost. Ensure accurate logging of production hours and attendance. Participate in meetings to discuss progress, KPIs, and business improvement opportunities. Experience - Previous experience as a Production Manager is required and you have a passion for continuous improvement, with experience in lean manufacturing and a focus on efficiency and quality. Communication - It sounds simple, but communication is at the heart of this role. You need to love being a main point of contact for many customers, employees and liaising with departments across the business. Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges. Leadership - You thrive in a leadership role where you can drive performance and foster team development to achieve operational excellence. Proactive- You enjoy taking on challenges, proactively identifying opportunities for improvement, and leading teams through change to become established. Motivation - To ensure personal and team success, being motivated is key. Time Management - Time management is essential to ensure efficiencies and keeping to deadlines. Please send your CV to the relevant email address to find out more!
Red King Resourcing Aberdeen, Aberdeenshire
Oct 03, 2025
Contractor
Interim L1 Support Engineer - Laptop Re-Imaging Project Contract: 1 Month Initial (with possible extension) Positions: Ten Engineers Start Date: 27/10/2025 Location: Fully On-Site Overview We are seeking ten Level 1 Support Engineers for a 1-month laptop re-imaging project, starting 27 October 2025. Engineers will be responsible for re-imaging end-user devices, ensuring a smooth deployment process, and providing deskside support for any post-imaging issues. This is a hands-on role suited to candidates with strong troubleshooting ability and excellent end-user communication. Key Responsibilities Re-image laptops using approved corporate build processes. Verify successful deployment of Windows and core applications. Provide deskside support for post-imaging login, configuration, and access issues. Troubleshoot and resolve hardware/software issues. Escalate unresolved incidents to L2 teams as required. Accurately log work and resolutions in the ticketing system. Deliver professional customer service to minimise downtime for users. Skills & Experience Required Previous experience in L1 / Desktop / Deskside / Field Support roles. Familiarity with Windows 10/11, Office 365, Active Directory. Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar). Strong customer service and communication skills. Ability to work independently and as part of a team.
Red King Resourcing Aberdeen, Aberdeenshire
Oct 03, 2025
Full time
Interim L1 Support Engineer - Laptop Re-Imaging Project Contract: 1 Month Initial (with possible extension) Positions: Ten Engineers Start Date: 27/10/2025 Location: Fully On-Site Overview We are seeking ten Level 1 Support Engineers for a 1-month laptop re-imaging project, starting 27 October 2025. Engineers will be responsible for re-imaging end-user devices, ensuring a smooth deployment process, and providing deskside support for any post-imaging issues. This is a hands-on role suited to candidates with strong troubleshooting ability and excellent end-user communication. Key Responsibilities Re-image laptops using approved corporate build processes. Verify successful deployment of Windows and core applications. Provide deskside support for post-imaging login, configuration, and access issues. Troubleshoot and resolve hardware/software issues. Escalate unresolved incidents to L2 teams as required. Accurately log work and resolutions in the ticketing system. Deliver professional customer service to minimise downtime for users. Skills & Experience Required Previous experience in L1 / Desktop / Deskside / Field Support roles. Familiarity with Windows 10/11, Office 365, Active Directory. Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar). Strong customer service and communication skills. Ability to work independently and as part of a team.
Red King Resourcing Woking, Surrey
Oct 03, 2025
Full time
Principle Designer/Senior Architect location: Woking, Surrey salary range: £50-70k Start date: 1 month My Architectual client is looking for a Principle Designer/Senior Architect to join them on a permanent basis. Requirements: Oversee the Principal Designer duties across multiple residential projects (100+ Dwellings) Manage and mentor a team of skilled Technicians and designers. Liaise directly with clients and local Authorities to co-ordinate project requirements. Prepare and review information and documents for planning applications. Strong team leadership and client facing skills. In-depth Knowledge of the design and planning process. Proficiency in AutoCAD. OnSite 5 days a week. If you would like to find out more about the role and my client, please send your CV to the relevant email address.
Red King Resourcing Southampton, Hampshire
Oct 02, 2025
Contractor
Interim Support Engineer 150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key Responsibilities Provide Level 1/2 support across networks, domains, hardware, and software environments. Deliver end-user support for Windows 10/11 devices, applications, and peripherals. Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone). Build, configure, replace, and maintain EUC hardware components. Support data backup processes and recovery techniques. Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity. Utilise Microsoft SCCM for device management (advantageous). Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages (Microsoft Office, Lotus Notes). Proficiency with Windows 10/11 operating systems and related applications. Hands-on experience troubleshooting end-user device hardware and software issues. Exposure to virtualisation, MDM, and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills.