The Workplace Consultancy

Currently seeking a Customer success executive for a Data centre client. Must have experience with either IT or Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions. Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical • Provide cover for Customer Success Managers on key accounts during absence • Collate operational data and produce monthly customer service reports • Provide exceptional administrative support to the Customer Success Team • Maintain accurate records of customer interactions • Respond to customer inquiries promptly and professionally by phone, email or other communications channels • Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly • Co-ordinate with various departments to resolve client issues quickly and professionally • Participate in team meetings to and contribute ideas to improve overall customer satisfaction • Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues • Attend customer and industry focused networking events both on-site and off-site • Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

Associate Director - Cost / Commercial Managment with extensive M&E experience within Critical infrastructure environments for an expanding 'End Client' Datacentre organisation based in London. This role will lead into running the Commercial Department. Reporting to the Programme Delivery Director, the Associate Director - Cost / Commercial Managment (Projects & Commercial) will provide in house Quantity Surveying service on all infrastructure projects / programmes. This involves initial estimating / budget forecasting, cost plan management, consultant and contractor selection, preliminaries drafting, tendering, contractor negotiation, valuations, variation control, cost reporting and final accounting. Additionally, to support the financial management functions normally carried out in an end operator construction business including internal Purchase Order reconciliation and cash flow. More than 5 years' experience in running construction projects, ideally within the data centre industry or those with a very complex services content. Extensive experience in an environment where 'front end' activities such as project estimating and cost planning are routinely carried out. Able to provide all the quantity surveying input necessary to run construction contracts of £10m-30m, where external quantity surveying firms are not appointed Excellent communication skill with the ability to explain technical matters in a way that can be clearly understood by a non-technical audience Demonstrable experience of managing a critical supply chain A sound track record in risk management. The main responsibilities are, but not limited to, the following: To own all commercial elements of pre-contracting for each project / programme to deliver: Costs Estimated budget costs for each scheme Cost planning for each scheme and option Cashflow plan for each scheme / option to allow for clear funding plan Documents Internal approval of scope / briefs and similar third party documents An approved Procurement Strategy / method for each project An appropriate and agreed contracting approach for each project Agreed tender documents that allow selection of the best & most appropriate supply chain / partners Preparation of all preliminaries Completed contract bundles using the appropriate legal advice / support Completed third party appointments using the appropriate legal advice and support Management Representation at all pre-contract meetings, providing advice or assistance to all other professionals Management of any tender processes and selection of the best & most appropriate suppliers / partners The best outcome in all commercial negotiations Working / liaising with external Quantity Surveyors (where appointed) to deliver all of the above Cost Management & Reporting Contract variations that are agreed by all stakeholders, formally instructed and managed & recorded via a formal contract framework Accurate and agreed interim valuations that allow payments to contractors to be made Accurate cost reporting and reconciliation to agreed costs plans / budgets A final accounting review / payment with contractors / suppliers Management Representation at all pre-contract meetings, providing advice or assistance to all other professionals Management of any tender processes and selection of the best & most appropriate suppliers / partners The best outcome in all commercial negotiations Working / liaising with external Quantity Surveyors (where appointed) to deliver all of the above