Just Digital

Graphic Artworker About Us Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes. We are Living Wage Accredited employer and have exciting expansion plans in the next few years. Never has it been a more exciting time to join us. Role Summary We are on the lookout for a friendly, talented, resourceful creative to join our expanding Graphic Services team. We provide a comprehensive training programme and continuing support to ensure you feel confident, competent and comfortable in your new role. You will liaise with clients, taking their brief from initial order to completed product. This requires artistic flair, problem-solving skills and a professional, helpful approach to customer service. Attention to detail is important along with the ability to multitask, prioritise and work to tight deadlines. You will have a working knowledge of the Adobe Creative Suite, in particular InDesign and Photoshop, which we will develop with comprehensive training and support, if needed, to enhance your skills. You will utilise our interactive and intuitive bespoke information management system to monitor your workflow and help you to meet deadlines. This role is based on-site in our comfortable, colourful design studio in Huntingdon. We are an inclusive organisation that recognises and values its diverse workforce. While this is an entry level opportunity, we strongly encourage applications from any individual with the relevant knowledge, abilities, or transferrable skills to fulfil the role. At Just Digital, we aim to always embody our core values and provide a collaborative, supportive and motivating environment. Key Responsibilities: Producing templated and bespoke artwork following corporate guidelines Liaising directly with clients in a professional, helpful manner Ensuring tight deadlines are met and time-critical work is prioritised Working collaboratively within a large cross-disciplinary team Maintaining an organised, systematic approach All staff are responsible for adhering to the ISO Policies and Procedures in place You Will: Have a working knowledge of InDesign and Photoshop Have a professional, helpful approach to customer service (experience in a customer service role is beneficial but not essential) Have excellent written and verbal communication skills Be organised and able to work to tight deadlines Be able to problem-solve creatively to meet the needs of clients Be dynamic and self-motivated Be able to work as part of a team Aim to embody Just Digital s core values in interactions with clients and colleagues What We Offer In Return: 4 x salary life assurance Up to 75% income protection Private Medical (after a qualifying period) Enhanced pension scheme Enhanced maternity and paternity pay Starting at 24 days holiday plus bank holidays 35 hour working week Employee Assistance Programme Unum Trained mental health first aiders Eye-care scheme Cycle to work scheme Time off on your birthday Social and charity events Exclusive staff discounts

Client Services Manager About Us Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes. We have become a Living Wage Accredited employer and have exciting expansion plans with the aim to double our turnover in the next few years. Never has it been a more exciting time to join us. Role Summary We are looking for a Client Services Manager to join our dynamic Marketing Services department. Working in a fast-paced environment, the Client Services Manager will be responsible for managing key accounts across a range of services including online marketing portals, creative services, marketing campaign management, small and large format print. The main responsibility being to optimise quality of service, business growth, customer satisfaction and to lead the team in connection with this. Key Responsibilities: Maintain and develop long-lasting relationships with your portfolio of clients to maximise potential. Understand the client s business, customers, markets and competitors plus, an understanding of the clients internal issues, processes and policies. Conduct quarterly review meetings and proactively communicate to clients regarding new products and services suitable for them. Identify opportunities to maximise and increase revenue. Regularly review clients products and services to ensure quality of service. Resolve complex queries and complaints and escalate where necessary. Maintain an unrivalled customer experience. Ensure client SLAs are met. Report internally on KPIs and commercial results including potential risks. Have a financial understanding of products and services offered. Manage and mentor a team of Account Executives and Customer Service Administrators. Development of team via training, coaching and mentoring. Identify skill gaps and opportunities for growth. Performance management and appraisals. Onboarding and training. Identify operational issues and problem solve. Liaise with internal teams and suppliers. Administration tasks related to the role including keeping systems up to date. All staff are responsible for adhering to the ISO Policies and Procedures in place. You Will Have: Previous experience of client relationship management. Experience of managing a small team. Experience in the print, creative or SAAS industry an advantage. A confident communicator both internally and externally. Team leadership. Influence sales through investigating client s needs and unstated needs. Work under pressure to strict deadlines, whilst still maintaining a high level of attention to detail. Forward thinking and proactive approach. Problem solving and decision making. Commercial awareness. Able to work to targets. Work independently and as part of a team. Excellent organisational and time management skills. Experience with Excel, Word, Outlook, Internet and Internal systems. What We Offer In Return: 4 x Salary life assurance Up to 75% income protection Private Medical (after a qualifying period) Enhanced pension scheme Enhanced maternity and paternity pay Starting at 24 days holiday plus bank holidays 35 hour working week Employee Assistance Programme Unum Trained mental health first aiders Eye-care Scheme Cycle to work scheme Time off on your birthday Social and charity events Exclusive staff discounts