About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience. Key Responsibilities Handle a high volume of inbound and outbound customer calls in a professional and timely manner Log, track, and update all customer interactions using a ticketing system Manage multiple customer queries simultaneously while maintaining accuracy and quality Resolve customer issues at the first point of contact wherever possible Prioritise and escalate complex issues to the appropriate department Provide clear and accurate information regarding shipments Maintain detailed and up-to-date customer records Follow company procedures, service standards, and compliance guidelines Meet performance targets including response time, resolution rates, and customer satisfaction Skills & Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work effectively under pressure in a fast-paced environment Good problem-solving skills with strong attention to detail Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation) Previous customer service or call centre experience is preferred Key Competencies Customer-focused mindset Adaptability and flexibility Strong organisational and prioritisation skills Ability to work collaboratively within a team Professional and confident telephone manner Shift Patterns & Working Hours 9-hour shifts per day (including 1 unpaid hour break) Primarily Monday to Friday, with flexibility to work weekends when required Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm) Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period Progression (Temp to Perm) This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern: 13:00 to 22:00 Tuesday to Saturday If you are interested please contact Pertemps Hemel Hempstead.
Apr 15, 2026
Full time
About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience. Key Responsibilities Handle a high volume of inbound and outbound customer calls in a professional and timely manner Log, track, and update all customer interactions using a ticketing system Manage multiple customer queries simultaneously while maintaining accuracy and quality Resolve customer issues at the first point of contact wherever possible Prioritise and escalate complex issues to the appropriate department Provide clear and accurate information regarding shipments Maintain detailed and up-to-date customer records Follow company procedures, service standards, and compliance guidelines Meet performance targets including response time, resolution rates, and customer satisfaction Skills & Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work effectively under pressure in a fast-paced environment Good problem-solving skills with strong attention to detail Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation) Previous customer service or call centre experience is preferred Key Competencies Customer-focused mindset Adaptability and flexibility Strong organisational and prioritisation skills Ability to work collaboratively within a team Professional and confident telephone manner Shift Patterns & Working Hours 9-hour shifts per day (including 1 unpaid hour break) Primarily Monday to Friday, with flexibility to work weekends when required Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm) Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period Progression (Temp to Perm) This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern: 13:00 to 22:00 Tuesday to Saturday If you are interested please contact Pertemps Hemel Hempstead.
Contracts Engineer Hereford Area (Office-Based) £43,000 £49,000 + Package Pertemps is working with a well-established building services contractor to recruit a Contracts Engineer to join their operations team. The Role: This is a predominantly office-based position responsible for managing contracts from order through to completion click apply for full job details
Apr 13, 2026
Full time
Contracts Engineer Hereford Area (Office-Based) £43,000 £49,000 + Package Pertemps is working with a well-established building services contractor to recruit a Contracts Engineer to join their operations team. The Role: This is a predominantly office-based position responsible for managing contracts from order through to completion click apply for full job details
