Public Sector

Customer Services Officer Central London (1 day per week in the office) Permanent role £28,000 £30,000 per annum (depending on experience) Goodman Masson are delighted to be parterning exclusively with a long-established not-for-profit organisation who are seeking a passionate and professional Customer Services Officer to join their friendly and supportive Customer Services team in Central London. This is a fantastic opportunity to make a genuine difference by supporting members of the public with a wide variety of legal enquiries providing accurate information, signposting them to the right services, and ensuring every interaction is handled with care, empathy, and professionalism. What You ll Be Doing Handling a high volume of inbound calls, emails, and online enquiries from members of the public. Listening carefully and identifying how best to support each caller whether by providing information, guidance, or signposting to external organisations. Providing clear, accurate, and timely information using a range of internal systems and resources. Assisting users with technical support for online services and maintaining accurate records in the organisation s database. Responding to a variety of correspondence across multiple channels phone, email, webchat, social media, and post. Managing sensitive and sometimes complex enquiries with patience and understanding. Staying up to date with organisational changes and developments to ensure advice remains accurate and relevant. What We re Looking For Proven call-handling or contact centre experience , ideally in a busy, high-volume environment. Exceptional communication skills you re calm, clear, and confident whether speaking to the public or writing emails. Strong IT and administrative skills, including proficiency with databases and Microsoft Office. A team player with excellent attention to detail and the ability to manage competing priorities. Empathetic, resourceful, and customer-focused, with a genuine passion for helping people. The Offer Salary: £28,000 £30,000 (depending on experience) plus pension and other benefits Contract: Permanent, 5 days a week Hybrid working: 1 day per week in the office (Central London) Join a dedicated, welcoming team that handles a large volume of varied public enquiries each day all with a shared mission to provide exceptional service and support to the community The main focus of this role is handling a high volume of incoming calls . If you re interested, please send over your updated CV , making sure to clearly highlight your call-handling experience under each relevant role in bullet point format . It s important that this experience isn t just summarised in your profile or overview section the hiring team specifically wants to see detailed examples of managing and redirecting a high volume of calls within each position you ve held. The organisation are looking to start this candidate immediately so please do send your updated CV to my email address at as soon as you can to maximise your chances of being selected for interview which will be via Microsoft Teams.

A well-established Housing Association in Essex is looking to take on an Income Officer for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work. They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in maximising income, ensuring rent collection and debt management. Responsibilities: Maximising income via recovery of all housing related debt Play a critical role in helping sustain tenancies with a good knowledge of housing and welfare benefits Understanding of court processes, and carrying out actions such as evictions Provide a high level of customer service and have strong relationships with both internal and external stakeholders Requirements: Experience working in Housing Associations / Local Authorities in roles related to income collection and debt recovery Knowledge of legislation and processes in income collection and to be able to communicate this effectively with customers Have a positive attitude towards work with and be able to work both independently, and sharing ideas with the wider team Strong verbal and written skills and the ability to use various Microsoft packages The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment. This role is an important position within the income team so do apply ASAP as the role is moving fast.

Deputy Payroll Manager (12-month fixed-term / maternity cover) Location: Hybrid / London HQ (minimum 40% on site) Hours: Full-time (min. 35 hrs/week) Salary: £43,000 - £47,000 About the role Goodman Masson is partnering with a major UK-wide not-for-profit organisation to recruit a Deputy Payroll Manager (maternity cover, up to 12 months). This is a key leadership role supporting a complex payroll operation across multiple jurisdictions and stakeholder groups. You will report to the Payroll Manager and play a pivotal role in delivering payroll services across eight monthly payrolls covering over 8,000 payees (including employees, pensioners, volunteers and commissioned officers). The role demands strong technical acumen, tactical delivery skills, stakeholder engagement, and team leadership. Key responsibilities Support the Payroll Manager in defining and enforcing robust payroll timetables, processes and controls to ensure compliant, accurate, and timely payroll delivery across all legal entities Lead on the end-to-end management and delivery of payroll functions, including deductions, third-party payments, tax and statutory returns, and liaising with finance/accounting teams to ensure accurate general ledger posting Supervise and mentor payroll assistants, ensuring high standards of performance, training, and appropriate resource allocation Develop and maintain strong relationships with key internal and external stakeholders (e.g. HR, finance, banks, regulatory bodies) to ensure effective coordination of data flows and compliance Proactively identify and drive process improvements, system enhancements, and standardisation across multiple jurisdictions Provide strategic input on payroll risks, compliance, internal control, and reporting What we're looking for CIPP Qualified, or extensive experience in Payroll Substantial experience working within payroll in an environment with multiple, complex payrolls Proven people management experience (leading/mentoring a small payroll team) Strong competency in Microsoft Excel (intermediate to advanced) Excellent organisational, prioritisation and communication skills Analytical mindset with attention to detail and high levels of accuracy A customer-focused, solutions-driven approach Why consider this opportunity? Work within a mission-driven, socially impactful organisation A chance to make a visible difference in optimising payroll operations Hybrid working model (flexibility to balance remote and on-site presence) Expo

A well-established Housing Association in East London / Essex is looking to take on an Income Services Manager for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work. They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in team management and in maximising their income recovery efforts, ensuring rent collection and debt management. Responsibilities: Lead and motivate a team of income officers to provide a strong level of rent collection and arrears recovery service Create clear KPI's and dashboards to highlight rent collection performance and present findings Overseeing that all statutory and compliance obligations are met within time scales and risks are mitigated via strong controls Support team with understanding of universal credit, court proceedings and dealing with complaints and at times, eviction processes Requirements: Housing Association / Local Authority background with experience leading teams in Income & Debt recovery, following best practice Experienced in team management, the ability to oversee the team's performance and review targets in 1:1s Confident presenting and liaising with stakeholders at a range of levels (both internally and externally) Positive approach to work, happy to collaborate and have strong IT skills The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment. If this role sounds of interest and you have the relevant experience, please apply ASAP as the opportunity is a crucial role within the organisation structure.

Finance Manager (Maternity Cover) Hours: Full-time Term: 12 Months Fixed-term Start date: From December 2025 About the Role Goodman Masson are supporting a leading educational organisation in their search for a Finance Manager to cover a maternity leave. This role will lead a small accounts team, ensuring effective financial management and supporting organisational decision-making. You will bring experience, expertise, and a collaborative approach to drive efficiency and innovation within the finance function. Key Responsibilities Manage and oversee the accounts team and day-to-day finance operations Ensure accurate and timely financial reporting and compliance Maximise the effective use of finance systems and processes Support strategic financial planning and decision-making Work under pressure to meet tight deadlines while maintaining high standards Person Specification We are looking for candidates who: Are a CCAB or CIMA fully qualified accountant, or have completed all final-level exams Have relevant experience in a similar finance role Can use innovative thinking to optimise finance systems and processes Can manage multiple priorities and deadlines effectively Make sound and timely decisions under pressure

Goodman Masson are exclusively partnered with a mission driven financial institution to recruit for a Financial Controller on a Maternity cover. This will be a fixed term role for a minimum of 12 months. This innovative organisation are seeking a high-performing Financial Controller to be a key leadership figure within their London-based Finance team. Reporting to the Chief Finance Officer, you will take on a broad remit, overseeing and managing the financial operations, accounting, and treasury functions. You will drive continuous improvement, enhance controls, and develop the finance team in a fast-paced environment. Key Responsibilities: Lead and develop a high-performing team of finance professionals. Manage month-end processes and deliver robust financial reporting to a high standard. Deliver quarterly management accounts and annual statutory accounts (IFRS/FRS 102). Lead the audit process and be the main point of contact for tax advisors. Present reports to senior leadership, including Board of Directors and Audit Committees. Manage the treasury function and support the management of liquidity risk. Own the financial controls and support the CFO on efficiency initiatives. Essentials: Formal accounting qualification (ACA, ACCA, or equivalent) with a degree or equivalent education. Proven experience in a hands-on Financial Controller or senior Finance Manager role in a small-to-medium business, ideally within financial services or development finance. Excellent technical IFRS ability for financial and statutory reporting. Demonstrable experience leading and mentoring a finance team. Desirables: Audit firm background (Big 4 or similar) Familiarity and experience with IFRS 9. Experience in using Microsoft Business Central. Salary range is £80,000 - £85,000 depending on experience + 10% Employer pension contributions & private medical insurance. Central London based with hybrid working available. Minimum of 2 days per week in the office. Candidates will need to be available to start the contract from around mid November. Applications are being reviewed on a rolling basis, therefore please apply ASAP to ensure your details are considered.

Financial Accountant - 9 Month FTC (with potential to go permanent) London (Hybrid) Up to £60,000 We are representing a leading and highly respected London-based membership body in their search for a qualified Financial Accountant to join their team on a 9-month fixed-term contract , with the strong possibility of a permanent opportunity. This is an exciting and varied role for an immediately available finance professional, offering exposure to statutory accounting, investments, tax, audit, and strategic projects within a respected professional membership organisation. Key Responsibilities: Prepare accurate statutory accounts under FRS 102 and oversee group consolidations Manage corporation tax and partial exemption VAT reporting, including liaison with HMRC and external stakeholders Prepare reports and returns for the Charity Commission, Companies House, and government agencies Lead on audit management (internal and external), ensuring findings are addressed effectively Oversee month-end and year-end close , reconciliations, and journal postings Deliver timely and insightful management reporting, KPIs, and performance metrics to support decision-making Support investment reporting and strategy , ensuring compliance and effective monitoring Implement strong financial controls and foster a culture of compliance, accountability, and resilience Provide clear and accessible financial insight to non-finance stakeholders and mentor junior team members Contribute to risk management, change management, and process improvement initiatives across the organisation Ensure continuous improvement in financial processes, systems (ERP/fintech solutions), and reporting efficiency Candidate Profile: Qualified Accountant (ACA/ACCA/CIMA) with proven experience of FRS 102 in both not-for-profit and commercial environments Experience in group consolidation, VAT (partial exemption), corporation tax, and statutory reporting Skilled in data analysis, fin ancia