Citizens Advice Dudley & Wolverhampton

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Service Delivery Manager Permanent Contract: 37 hrs p/w (min 30 hrs) - £32,500 - £35,000 p/a FTE A key operational leadership role responsible for managing front line, client facing teams and ensuring high quality service delivery across our advice and non-advice contracts with multiple funders. You ll manage performance, support staff development and make sure services meet contract and organisational standards. As part of the Operational Leadership Team, you ll join 6 other operational managers who work closely with the Senior Leadership Team to drive continuous improvement and contribute to new business opportunities. You ll take a hands on approach, where your work directly improves service delivery and creates impact. About You Demonstrable capabilities to line manage different teams and work collaboratively to meet objectives, ensuring the team s processes and tasks are carried out efficiently. Excellent administrative, planning and organisational skills and the ability to work to tight deadlines and manage time effectively under own initiative on a range of tasks at any one time. Strong interpersonal skills with the ability to deal with people at all levels appropriately, inside and external to the organisation. Calm and professional when handling sensitive issues, complex demands, and periods of change. Committed to continuous learning and creating a positive, inclusive environment where teams can thrive. Working with Us •Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. .• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Welfare Benefits Caseworker Permanent Contract: 37hrs p/w (min 24 hrs) - £28,000-£31,000 p/a FTE To deliver a high-quality, confidential welfare benefits advice and casework service to clients in line with contractual requirements and organisational standards. You will be an experienced welfare benefits adviser who is able to work with a high degree of autonomy and manage an ongoing benefits caseload. About You Experience of delivering welfare benefits advice work within the last three years, or demonstrable equivalent experience in a related advice role Excellent administrative, planning and organisational skills and the ability to work to tight deadlines on a range of tasks at any one time and to manage time effectively and under own initiative Strong verbal communication skills, including active listening and the ability to communicate effectively with a wide range of people using face-to-face, telephone and digital methods Ability to work collaboratively within a team, contributing positively to a supportive working environment Working with Us • Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. • We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Head of Community Services Permanent Contract: 37 hrs p/w (min 28 hrs) - £38,000 - £45,000 p/a FTE This is a newly created role as part of our plans to grow and expand our community based services. Alongside our established contracted information, advice and guidance (IAG) services (including casework) with statutory funders, we are increasingly delivering community based IAG and health and wellbeing services to reach people earlier, differently, and at greater scale. To start with, you ll lead some of our IAG and non-advice services, with scope to take on more as the organisation grows. We are seeking someone with the leadership and management capabilities to lead these services now, while also working with the CEO and Director of Services to identify and capitalise on new opportunities where we can make a real difference to the people and communities we serve. About You A values led leader who embodies Change, Connect, Compassionate, and Committed in everyday leadership and decision-making. Experienced in delivering high-quality community services. Experience of leading teams through change, growth, or evolving service models Excellent interpersonal skills, with the ability to inspire and motivate at all levels Calm and professional when handling sensitive issues, complex demands, and periods of change. Committed to continuous learning and creating a positive, inclusive environment where teams can thrive. Working with Us • Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. • We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Debt Caseworker Permanent Contract: 37hrs p/w (min 22.5 hrs) - £28,000-£31,000 p/a FTE This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements. About You Experience of delivering debt or money advice work within the last three years, or demonstrable equivalent experience in a related advice role Ability to work effectively in emotionally demanding situations, demonstrating adaptability, self-awareness and professionalism Excellent organisational and administrative skills, with the ability to manage a caseload, prioritise work and meet tight deadlines Ability to communicate clearly and professionally with clients, colleagues and external partners To be able to work autonomously and to make decisions in the best interests of the clients and/or organisation recognising when to seek guidance or escalate appropriately Working with Us • Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. • We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Contact Centre Assessor Permanent and 1 Year Fixed Term Contracts -18 hrs p/w, fixed on Monday, Tuesday, and Thursday £25,948.95 -£26,500 p/a FTE To provide an effective and efficient assessment of clients advice and support needs via telephone, email, and web chat through our Contact Centre. You will complete an initial assessment, record information accurately, and use our advice framework to agree the appropriate next steps. You will also signpost and refer clients effectively to ensure they receive the right support and guidance. About You Proven ability to deal with sensitive client issues and competing demands with professional judgement, tact and diplomacy Ability to manage multiple client issues and identify the correct resources to ensure the client journey is excellent Excellent administrative, planning and organisational skills and the ability to manage time effectively under own initiative to deliver an effective initial enquiry service The ability to work methodically within defined systems and to maintain accurate written and statistical records, where required Working with Us • Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. • We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Employment Law Caseworker Permanent Contract: 37 hrs p/w (min 24 hrs) £28,000-£31,000 p/a FTE This role provides comprehensive, confidential employment law advice and support to clients. You will provide ongoing casework, helping clients resolve employment issues through tailored advice and support on matters such as grievances, conduct and discipline, long-term sickness, appeals, settlement agreements, and employment tribunals. You will manage a caseload, taking responsibility for delivering individual targets and positive outcomes, while acting as an advisor, advocate, and representative to ensure clients have the best possible access to employment advice. About You Demonstrable experience providing employment law advice or relevant legal casework Proven ability to deal with sensitive issues and competing demands with professional judgement, tact and diplomacy The ability to work methodically within defined systems and to maintain accurate written and statistical records, where required Strong interpersonal skills with the ability to deal with people at all levels appropriately Demonstrates an ongoing and proactive commitment to own learning and personal development to meet the needs of their role Working with Us • Our work is guided by our 4Cs values: Connect Change Compassionate Committed. • We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised. • We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement. • We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve. • Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements. • Salaries dependent on skills and experience. • Hours as advertised per role, with flexibility considered where appropriate. How to Apply Visit our website to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email our HR inbox (further details can be found on our website) Closing Date: Monday 9th March 2026 at 9am We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.