Novax Recruitment

Benefits Officer Location: Kettering(Hybrid working available) Contract: Temporary, Full-Time Pay Rate: £22 Umbrella P/H Are you an experienced Benefits Officer seeking your next opportunity? We are looking for a skilled professional to join a busy Revenues and Benefits Service, supporting the accurate and timely assessment of Housing Benefit and Council Tax Support claims. Key Responsibilities: Assess Housing Benefit and Council Tax Support claims in line with current legislation and local policy. Verify and process all relevant documentation to determine accurate entitlement. Handle changes in circumstances, ensuring all records are updated promptly and accurately. Identify and refer potential fraudulent claims where appropriate. Provide clear and professional advice to claimants regarding benefits and entitlements. Liaise effectively with internal departments, external partners, and landlords. Manage overpayment recovery processes in accordance with legislation and case law. About You: Proven experience in assessing Housing Benefit and Council Tax Support claims. Strong understanding of relevant legislation and ability to interpret complex guidance. Excellent communication and interpersonal skills, with the ability to handle sensitive situations professionally. High attention to detail and accuracy, with strong organisational skills. Confident working independently and managing competing deadlines. Competent in Microsoft Office and electronic document management systems. GCSE English and Maths (or equivalent) essential; IRRV qualification desirable. Why Apply? You will be joining a dedicated and supportive team environment, where your knowledge and experience will contribute directly to helping residents access the financial support they need. If you're ready to make a difference and hit the ground running in this rewarding role, we'd love to hear from

Field Representative £27,550 - £28,750 + Monthly Bonus (£30,000 - £37,000 OTE) Company Vehicle + Excellent Benefits Nationwide Opportunities Novax Recruitment are proud to be partnering with Face2Face Contact Limited , one of the UK's leading field services companies within the utilities sector. We are seeking Field Representatives who want to build a long-term career with an innovative and forward-thinking business. The Role As a Field Representative, you will play a vital role in delivering face-to-face services on behalf of utility clients. Duties include: Conducting pre-disconnection visits in line with client requirements. Carrying out meter and safety inspections . Visiting customers with known vulnerabilities to provide support and resolve issues. Negotiating payment solutions with customers. Attending Magistrates' Courts to obtain Rights of Entry Warrants. Overseeing utility isolations with locksmiths and engineers. Maintaining accurate records, highlighting vulnerabilities, and ensuring compliance with all company and client procedures. This is a varied and rewarding role that combines customer engagement, compliance, and problem-solving. What We're Looking For Full UK Driving Licence (held for at least 2 years, max 6 points). Clean DBS. No CCJs/IVAs. Excellent interpersonal and communication skills. Previous experience in debt negotiation, customer service, or conflict resolution is desirable but not essential. A self-motivated, professional approach and a desire to develop your career. Salary & Benefits Basic Salary : £27,550 - £28,750 (depending on location). Monthly Bonus : £200 - £800 (uncapped). OTE : £30,000 - £37,000 per annum. Company Vehicle (for business and personal use, subject to BIK). 28 days annual leave (including bank holidays), increasing with service. Early finish on Fridays. Private pension contributions. Monthly incentive scheme. IT equipment and tools provided. Training, coaching, and career development opportunities. Employee Assistance Scheme (confidential counselling and wellbeing support). Annual salary review. Birthday gift voucher. Induction & Training A comprehensive 3-4 day induction will take place at the Head Office in Stratford-upon-Avon (travel and accommodation covered). Remote induction may be possible where required.

Field Representative £27,550 - £28,750 + Monthly Bonus (£30,000 - £37,000 OTE) Company Vehicle + Excellent Benefits Nationwide Opportunities Novax Recruitment are proud to be partnering with Face2Face Contact Limited , one of the UK's leading field services companies within the utilities sector. We are seeking Field Representatives who want to build a long-term career with an innovative and forward-thinking business. The Role As a Field Representative, you will play a vital role in delivering face-to-face services on behalf of utility clients. Duties include: Conducting pre-disconnection visits in line with client requirements. Carrying out meter and safety inspections . Visiting customers with known vulnerabilities to provide support and resolve issues. Negotiating payment solutions with customers. Attending Magistrates' Courts to obtain Rights of Entry Warrants. Overseeing utility isolations with locksmiths and engineers. Maintaining accurate records, highlighting vulnerabilities, and ensuring compliance with all company and client procedures. This is a varied and rewarding role that combines customer engagement, compliance, and problem-solving. What We're Looking For Full UK Driving Licence (held for at least 2 years, max 6 points). Clean DBS. No CCJs/IVAs. Excellent interpersonal and communication skills. Previous experience in debt negotiation, customer service, or conflict resolution is desirable but not essential. A self-motivated, professional approach and a desire to develop your career. Salary & Benefits Basic Salary : £27,550 - £28,750 (depending on location). Monthly Bonus : £200 - £800 (uncapped). OTE : £30,000 - £37,000 per annum. Company Vehicle (for business and personal use, subject to BIK). 28 days annual leave (including bank holidays), increasing with service. Early finish on Fridays. Private pension contributions. Monthly incentive scheme. IT equipment and tools provided. Training, coaching, and career development opportunities. Employee Assistance Scheme (confidential counselling and wellbeing support). Annual salary review. Birthday gift voucher. Induction & Training A comprehensive 3-4 day induction will take place at the Head Office in Stratford-upon-Avon (travel and accommodation covered). Remote induction may be possible where required.

Field Representative £27,550 - £28,750 + Monthly Bonus (£30,000 - £37,000 OTE) Company Vehicle + Excellent Benefits Nationwide Opportunities Novax Recruitment are proud to be partnering with Face2Face Contact Limited , one of the UK's leading field services companies within the utilities sector. We are seeking Field Representatives who want to build a long-term career with an innovative and forward-thinking business. The Role As a Field Representative, you will play a vital role in delivering face-to-face services on behalf of utility clients. Duties include: Conducting pre-disconnection visits in line with client requirements. Carrying out meter and safety inspections . Visiting customers with known vulnerabilities to provide support and resolve issues. Negotiating payment solutions with customers. Attending Magistrates' Courts to obtain Rights of Entry Warrants. Overseeing utility isolations with locksmiths and engineers. Maintaining accurate records, highlighting vulnerabilities, and ensuring compliance with all company and client procedures. This is a varied and rewarding role that combines customer engagement, compliance, and problem-solving. What We're Looking For Full UK Driving Licence (held for at least 2 years, max 6 points). Clean DBS. No CCJs/IVAs. Excellent interpersonal and communication skills. Previous experience in debt negotiation, customer service, or conflict resolution is desirable but not essential. A self-motivated, professional approach and a desire to develop your career. Salary & Benefits Basic Salary : £27,550 - £28,750 (depending on location). Monthly Bonus : £200 - £800 (uncapped). OTE : £30,000 - £37,000 per annum. Company Vehicle (for business and personal use, subject to BIK). 28 days annual leave (including bank holidays), increasing with service. Early finish on Fridays. Private pension contributions. Monthly incentive scheme. IT equipment and tools provided. Training, coaching, and career development opportunities. Employee Assistance Scheme (confidential counselling and wellbeing support). Annual salary review. Birthday gift voucher. Induction & Training A comprehensive 3-4 day induction will take place at the Head Office in Stratford-upon-Avon (travel and accommodation covered). Remote induction may be possible where required.

Family First Case Manager Location: Knowsley Contract Type: Full-Time, Permanent Salary: £20 Umbrella P/H About the Role An excellent opportunity has arisen for an experienced and compassionate Family First Case Manager to join a dedicated team delivering targeted and co-ordinated interventions to families with children aged 0-18 years who present with a range of complex and interrelated needs. This role focuses on empowering families to achieve better outcomes, including improved school attendance, emotional health and well-being, strengthened relationships, reduced risk-taking behaviours, and enhanced employability. Key Responsibilities Undertake holistic Early Help Assessments in partnership with families to identify strengths, risks, and areas for support. Act as Lead Professional , developing and implementing outcome-focused Family Plans and co-ordinating multi-agency interventions. Deliver practical, evidence-based support including parenting programmes, one-to-one work, and group sessions to promote positive family change. Lead Team Around the Family meetings and ensure progress is monitored through regular reviews and collaborative working. Maintain accurate, high-quality case records and contribute to performance and audit processes. Support the development and delivery of innovative prevention and early intervention programmes for young people and parents. Promote restorative practice and a "Think Family" approach across all aspects of work. About You The successful candidate will: Have proven experience of working with children, young people, and families with complex needs. Demonstrate excellent knowledge of early help processes, safeguarding, and multi-agency working. Possess strong communication, assessment, and organisational skills, with the ability to manage a varied caseload effectively. Be confident in engaging families who may be resistant to support and in delivering practical, solution-focused interventions. Be flexible to work some evenings and weekends where required.

Senior Youth Justice Officer Location: Peterborough Contract: Full-time, Permanent Salary: £33-35 P/H We are seeking a dedicated and experienced Senior Youth Justice Officer to join a highly regarded Youth Justice Service within the People and Communities directorate. This is a key opportunity for an experienced professional to make a real difference in the lives of young people at risk of entering or currently involved in the criminal justice system. The Role As a Senior Youth Justice Officer, you will manage a diverse caseload of young people, undertaking assessments, planning interventions, and delivering support that reduces the risk of re-offending. You will also act as the lead professional in complex cases, ensuring a holistic, whole-family approach. The role involves preparing comprehensive reports, managing interventions, attending court proceedings, and working closely with a range of multi-agency partners including the Police, Probation, education, and health professionals. Additionally, you will mentor and support colleagues, contribute to service development, and play a pivotal role in maintaining high professional standards across the team. Key Responsibilities Manage a caseload in line with national standards and local procedures. Complete detailed assessments using the AssetPlus tool to identify risks and needs. Develop and review intervention plans that address offending behaviour and promote positive outcomes. Prepare high-quality pre-sentence and referral order reports for the courts. Deliver and coordinate targeted interventions with young people and their families. Provide mentoring, supervision, and guidance to junior colleagues and students. Support service development initiatives and performance improvements. Work flexible hours, including evenings and weekends, as part of a duty rota when required. About You You will be a confident and capable practitioner, skilled in risk management and multi-agency coordination, with a passion for supporting vulnerable young people to achieve positive outcomes. Essential criteria include: A recognised professional qualification in Social Work, Probation, or Youth Justice. Experience managing a caseload and working with young people involved in the criminal justice system. Strong assessment, analytical, and report-writing skills. Experience in delivering interventions and working collaboratively with partner agencies. Excellent communication and interpersonal skills. A full UK driving licence with business insurance.

Benefits & Housing Needs Officer London (On-site) £200 per day (Umbrella) Are you passionate about supporting residents and preventing homelessness? Do you possess a sound understanding of the welfare benefits system and enjoy making a tangible difference to people's lives? We are seeking a dedicated and empathetic Benefits & Housing Needs Officer to provide vital support to residents experiencing financial hardship. This is a crucial frontline role where you will assess applications, offer financial assistance, and empower residents to achieve long-term stability. Key Responsibilities Assess, award, and process Discretionary Housing Payments (DHPs) in line with policy and guidance. Conduct comprehensive benefit checks to identify underclaimed entitlements and maximise residents' income. Provide tailored advice and action plans to help residents sustain their tenancies. Review and triage applications, manage shared inboxes, and process BACS payments for support schemes. Maintain accurate and confidential records across systems such as Academy and Jigsaw . Liaise with landlords and partner agencies to prevent evictions and ensure holistic support. Draft clear, empathetic decision letters that communicate outcomes effectively. About You The ideal candidate will be a proactive and organised individual with: A strong understanding of welfare benefits and income maximisation. Experience assessing Discretionary Housing Payments (DHPs) . Proficiency in systems such as Academy, Comino, and Searchlight . Excellent written and verbal communication skills, with empathy and professionalism. The ability to remain calm under pressure and manage multiple priorities effectively. Experience handling sensitive information with discretion and integrity.

Young Person's Worker Location: Islington Contract: Temporary (2-3 months, possible extension) Hours: 37.5 per week (rota basis, early/mid/late shifts including weekends) Pay Rate: £16.64 per hour (inclusive of holiday pay) We are seeking a dedicated and compassionate Young Person's Worker to join a semi-independent housing support service for young people in the Islington area. This is a temporary assignment, initially for 2-3 months, with the potential for extension. You will be working on a rota basis, covering early (8:00am - 3:30pm), mid (11:00am/12:30pm - 8:00pm), and late (3:00pm - 10:30pm) shifts. The rota includes two weekends on, two weekends off . Key Responsibilities: Manage a caseload of four young people, conducting regular key working sessions to produce SMART support and safety plans. Complete high-quality risk assessments and risk management plans. Work with colleagues to assess referrals and ensure the suitability of placements. Provide safe, welcoming accommodation and ensure new residents feel supported and informed. Support young people in identifying and accessing appropriate move-on accommodation. Safeguard residents by identifying, reporting, and following up on concerns. Liaise with social workers to support young people moving home or into suitable accommodation options. Assist young people with benefit entitlements, rent payments, and minimising arrears. Organise activities to develop life skills and independence. Support access to education, training, or employment opportunities. Undertake Health & Safety duties. Requirements: Previous experience working with young people in supported or residential settings. Knowledge of Ofsted's key principles for supported accommodation. Understanding of working with young people with complex needs, including mental health, attachment issues, emerging personality disorders, and self-harm. Experience using trauma-informed and attachment-focused approaches. Strong skills in support planning, risk assessment, and key working. Ability to promote independence and meaningful engagement in activities. Knowledge of welfare benefits for under-21s, rents, and service charges. Excellent numeracy, written communication, and report-writing skills. Ability to work alone confidently (role involves lone working).