Neoci Ltd

We're working with a growing telecoms and managed services provider that is investing in LG iPECS as a strategic platform for future growth. They are looking to hire a Senior Telecoms Engineer / iPECS Specialist to take ownership of iPECS within the business, acting as the technical lead for installations, support, and customer solutions . This role will play a key part in enabling the business to: Expand its iPECS customer base Deliver high-quality installations and migrations Provide internal expertise to support sales and customer decision-making This is a hands-on engineering role with real influence over technology direction and customer outcomes . Key Responsibilities Act as the lead engineer for LG iPECS solutions across the business Installation, configuration and support of: iPECS eMG / UCP systems iPECS Cloud / iPECS ONE Design and deliver customer solutions using iPECS (on-prem, hybrid, cloud) Support the business in positioning and selling iPECS to new and existing customers Lead on migrations from legacy PBX and alternative platforms to iPECS Provide technical input during pre-sales discussions and solution design Configure and support: SIP trunks (Gamma, BT, etc.) Call flows, routing, auto attendants Troubleshoot VoIP and network issues: VLANs, QoS, latency, jitter, packet loss Support and mentor other engineers on iPECS where required Maintain documentation and best practice standards Required Experience Strong background as a Telecoms Engineer / VoIP Engineer / UC Engineer Proven hands-on experience with LG iPECS systems (eMG, UCP, iPECS Cloud) Experience delivering end-to-end installations and customer solutions Solid understanding of: VoIP / SIP / Hosted Telephony Networking (TCP/IP, VLANs, QoS, firewalls, routing) Experience working in a telecoms reseller, MSP or ISP environment Comfortable in customer-facing and solution-led discussions Full UK driving licence Highly Desirable Experience supporting or migrating from legacy platforms such as Avaya IP Office Exposure to hosted platforms such as Gamma Horizon Experience with telephony migrations (on-prem cloud / hybrid) Knowledge of Wireshark / VoIP diagnostics tools Exposure to Microsoft Teams Direct Routing / Operator Connect What Makes This Role Different Opportunity to become the go-to iPECS expert within the business Direct involvement in growing a key product offering Influence over technical standards, solutions and customer delivery A mix of engineering, solution design and technical leadership

Role : Network Engineer Salary : £40K - £45K Base Location : On-site, Office based (Chesham) & remote The Role As a key member of our technical team the Network Engineer is responsible for helping design, implementing, and maintaining our networking solutions for our diverse range of clients. This role involves ensuring network reliability, security, and performance while supporting our clients IT infrastructure needs. The role will be a mixture of onsite & office based (Chesham). You will be responsible for leading the installation and maintenance of our networking solutions at client sites, including but not limited to: Enterprise Grade WiFi and networking solutions - Experience with Ruckus, Aruba and Cisco ideally Switching - Experience with Ruckus, Aruba and Cisco ideally Firewalls & Routers WAN / SD-WAN Connectivity Responsibilities Network Design and Architecture: Completing Wi-Fi surveys. Evaluate and recommend network hardware and software solutions. Create network diagrams and documentation. Network Configuration and Maintenance: Configure and maintain routers, switches, firewalls, wireless LAN, VPN, QoS and other network devices/services. Monitor network performance and troubleshoot issues. Perform regular network maintenance tasks, such as software updates and patches. Network Monitoring and Optimisation: Monitor network traffic and analyse data to optimise network performance. Identify and resolve network bottlenecks and connectivity issues. Implement Quality of Service (QoS) and traffic shaping policies. Network Troubleshooting & helpdesk : Providing Level-2/3 support and troubleshooting to resolve issues. Diagnose and resolve network outages and connectivity problems. Collaborate with other IT teams and service providers to resolve complex issues. Maintain detailed incident and resolution records. Network Documentation: Maintain accurate network documentation, including configurations, diagrams, and inventory. Update network diagrams and documentation as changes are made. Collaboration and Communication: Work closely with other IT professionals and departments to support their network needs. Communicate technical information effectively to non-technical stakeholders. Qualifications & Skills Industry certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent. Proven experience as a Network Engineer or similar role. Vendor experience - Ruckus, Aruba, Cisco, Fortinet, Watchguard Strong knowledge of networking protocols, including TCP/IP, OSPF, VLANs, and VPNs. Familiarity with network security best practices and technologies. Proficiency in network monitoring and troubleshooting tools. Excellent problem-solving and analytical skills. Excellent communications skills with the ability to convey ideas and offer IT solutions to colleagues. The ability to support non-technical customers and explain complex IT concepts in simple terms. Excellent organisational skills with the ability to manage priorities and work to deadlines. A Network Engineer plays a critical role in ensuring the organisation's network infrastructure is reliable, secure, and capable of meeting the evolving needs of the business. You will be representing the company at our client sites so ensuring our installations are of the highest quality and effectively addressing any immediate concerns. About Us We provide cutting-edge wireless technology solutions partnering with industry leading organisations across a diverse range of sectors in education, public sector, construction, healthcare and leisure since 2019 and our business has grown rapidly with over 50% growth last year alone. What's in it for you? Up to 30 days a year of holiday Company Pension Scheme Maternity Leave Paternity Leave Team away days Comprehensive training Company mobile and laptop Company debit card for necessary expenses

Overview We are looking for a well-rounded IT Engineer who can take ownership of both day-to-day support and full project delivery. This role combines service desk responsibilities with end-to-end project management, including customer onboarding, migrations, and solution design. You will play a key role within the IT team, contributing across all areas of service delivery while also helping shape the direction of our IT services offering. Key Responsibilities Work as part of the IT team to manage and resolve support tickets across customer environments Provide remote support to customers from the office and attend site visits where required Configure and deploy laptops, desktops, and Mac devices (Azure/Entra joined) Support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams Deploy and support security solutions including endpoint security, email security, backup, RMM, security awareness training, and password management tools Work with and support solutions within the Acronis stack Project & Onboarding Responsibilities: Lead IT onboarding projects from discovery through to delivery Conduct discovery calls and audits of customer infrastructure Design and implement IT solutions based on customer requirements Deliver migrations (e.g. server to cloud, NAS to SharePoint, tenant migrations) Manage project timelines, documentation, and customer communication Attend customer sites to support installations and project delivery Internal & Strategic Responsibilities: Contribute to internal IT projects and continuous improvement initiatives Support product selection, testing, and rollout of new services Help shape and refine F One's IT service offering Skills & Experience Minimum 3-5+ years' experience in IT support, ideally within an MSP environment Proven experience delivering IT projects or migrations Strong understanding of Microsoft 365 and cloud technologies Experience deploying security solutions such as endpoint protection, email security, backup, or RMM platforms Ability to manage multiple workstreams across support and project delivery Excellent communication and customer-facing skills Comfortable working independently and taking ownership Additional Requirements Full UK driving licence Willingness to travel to customer sites as part of the role What We're Looking For A well-rounded engineer who is comfortable across both support and project work Someone who can take ownership of customer onboarding and delivery A proactive individual who can contribute to the growth and evolution of our IT services Package Competitive salary Company vehicle Ongoing training and development Opportunity to play a key role in a growing MSP Company and team-based incentives