Neoci Ltd

Overview We are looking for a well-rounded IT Engineer who can take ownership of both day-to-day support and full project delivery. This role combines service desk responsibilities with end-to-end project management, including customer onboarding, migrations, and solution design. You will play a key role within the IT team, contributing across all areas of service delivery while also helping shape the direction of our IT services offering. Key Responsibilities Work as part of the IT team to manage and resolve support tickets across customer environments Provide remote support to customers from the office and attend site visits where required Configure and deploy laptops, desktops, and Mac devices (Azure/Entra joined) Support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams Deploy and support security solutions including endpoint security, email security, backup, RMM, security awareness training, and password management tools Work with and support solutions within the Acronis stack Project & Onboarding Responsibilities: Lead IT onboarding projects from discovery through to delivery Conduct discovery calls and audits of customer infrastructure Design and implement IT solutions based on customer requirements Deliver migrations (e.g. server to cloud, NAS to SharePoint, tenant migrations) Manage project timelines, documentation, and customer communication Attend customer sites to support installations and project delivery Internal & Strategic Responsibilities: Contribute to internal IT projects and continuous improvement initiatives Support product selection, testing, and rollout of new services Help shape and refine F One's IT service offering Skills & Experience Minimum 3-5+ years' experience in IT support, ideally within an MSP environment Proven experience delivering IT projects or migrations Strong understanding of Microsoft 365 and cloud technologies Experience deploying security solutions such as endpoint protection, email security, backup, or RMM platforms Ability to manage multiple workstreams across support and project delivery Excellent communication and customer-facing skills Comfortable working independently and taking ownership Additional Requirements Full UK driving licence Willingness to travel to customer sites as part of the role What We're Looking For A well-rounded engineer who is comfortable across both support and project work Someone who can take ownership of customer onboarding and delivery A proactive individual who can contribute to the growth and evolution of our IT services Package Competitive salary Company vehicle Ongoing training and development Opportunity to play a key role in a growing MSP Company and team-based incentives