Summary: Do you have a passion for delivering process engineering excellence that meets regulatory and quality standards? Are you ready to play a pivotal role in shaping water infrastructure through innovative process engineering? If this sounds like you, then you'll want to learn more about this opportunity We want to be the water company people want to be supplied by and want to work for. As Process Engineer you will provide and ensure the quality of all deliverables meet SEW and regulatory requirements. You will be responsible for your own technical deliverables whilst providing support and coaching to other staff as required. This includes ensuring that Engineering outputs align with the Asset, Regulatory, Water Quality and Operational strategies of the business. You will be accountable for evaluation and selection of process options during project feasibility and design, incorporating efficiencies and innovation into their solutions to deliver the business need. You will liaise with internal stakeholders as well as collaboratively engage with Contractors as part of the capital delivery programme. Although this role offers hybrid working, you will be expected to travel to any location or site within South East Water's supply areas, as required, as part of the project(s) you or your team are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc. Main responsibilities Collaborate with multidisciplinary engineering teams to develop and appraise process design solutions for water treatment works. Providing technical solutions and support on complex capital projects, including the production of project scoping documents, Works & Site Information, Design Drawings, CDM Documents and compilation of job packs to required deadlines Prepare process design calculations and reviewing Contractor design calculations Evaluate Whole Life Cost and TOTEX costings for process solutions Develop Process and asset performance guarantees Develop robust risk assessed solutions that deliver value to the business Ensure quality of deliverables meet business and regulatory needs, including Check and Review of project scopes ensuring they achieve the required outputs and quality standards You'll need: Skills / Qualifications / Experience HNC/HND, Degree level or equivalent, preferably in chemical engineering or a relevant proven scientific or engineering field Sound knowledge of the relevant regulations and Process Engineering specific standards and practices. Chartered Engineer or working towards Chartered status would be advantageous. Knowledge of designing and/or optimising clean water treatment processes, or relevant applicable knowledge/skills Excellent communication skills and an ability to collaborate and influence colleagues Ability to demonstrate and implement sound engineering judgement, identifying innovative solutions to complex problems Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial Excellent time management skills A passion for continuous professional development Experience in a relevant technical role within the water industry, ideally focused on clean water treatment processes Awareness and understanding of industry standards, regulations and specifications We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,500 - £45,500
Jan 26, 2026
Full time
Summary: Do you have a passion for delivering process engineering excellence that meets regulatory and quality standards? Are you ready to play a pivotal role in shaping water infrastructure through innovative process engineering? If this sounds like you, then you'll want to learn more about this opportunity We want to be the water company people want to be supplied by and want to work for. As Process Engineer you will provide and ensure the quality of all deliverables meet SEW and regulatory requirements. You will be responsible for your own technical deliverables whilst providing support and coaching to other staff as required. This includes ensuring that Engineering outputs align with the Asset, Regulatory, Water Quality and Operational strategies of the business. You will be accountable for evaluation and selection of process options during project feasibility and design, incorporating efficiencies and innovation into their solutions to deliver the business need. You will liaise with internal stakeholders as well as collaboratively engage with Contractors as part of the capital delivery programme. Although this role offers hybrid working, you will be expected to travel to any location or site within South East Water's supply areas, as required, as part of the project(s) you or your team are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc. Main responsibilities Collaborate with multidisciplinary engineering teams to develop and appraise process design solutions for water treatment works. Providing technical solutions and support on complex capital projects, including the production of project scoping documents, Works & Site Information, Design Drawings, CDM Documents and compilation of job packs to required deadlines Prepare process design calculations and reviewing Contractor design calculations Evaluate Whole Life Cost and TOTEX costings for process solutions Develop Process and asset performance guarantees Develop robust risk assessed solutions that deliver value to the business Ensure quality of deliverables meet business and regulatory needs, including Check and Review of project scopes ensuring they achieve the required outputs and quality standards You'll need: Skills / Qualifications / Experience HNC/HND, Degree level or equivalent, preferably in chemical engineering or a relevant proven scientific or engineering field Sound knowledge of the relevant regulations and Process Engineering specific standards and practices. Chartered Engineer or working towards Chartered status would be advantageous. Knowledge of designing and/or optimising clean water treatment processes, or relevant applicable knowledge/skills Excellent communication skills and an ability to collaborate and influence colleagues Ability to demonstrate and implement sound engineering judgement, identifying innovative solutions to complex problems Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial Excellent time management skills A passion for continuous professional development Experience in a relevant technical role within the water industry, ideally focused on clean water treatment processes Awareness and understanding of industry standards, regulations and specifications We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,500 - £45,500
Summary: We're looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the Kent and Sussex region. Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future? In this varied role, you'll be the go-to person for all things plumbing - from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly. You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly. You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs. You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team. Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed. Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team! Main Responsibilities To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes. To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison. Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind. Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly. Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required. Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment. Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment. Deal with issues that arise in an effective manner seeking help when required. Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations. Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained. You'll need: Skills / Qualifications / Experience Level 2 City and Guild Plumbing Qualification. Strong operational and industry knowledge and experience is essential. Effective communication and interpersonal Skills. Ability to work independently and meet deadlines. It will be a bonus if you have: Skills / Qualifications / Experience EUSR Water Hygiene Card. WIAPS approved Plumber. Level 3 City and Guild Plumbing qualification. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: From £32,292 - £37,500 p.a. (dependent on experience)
Jan 24, 2026
Full time
Summary: We're looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the Kent and Sussex region. Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future? In this varied role, you'll be the go-to person for all things plumbing - from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly. You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly. You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs. You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team. Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed. Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team! Main Responsibilities To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes. To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison. Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind. Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly. Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required. Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment. Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment. Deal with issues that arise in an effective manner seeking help when required. Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations. Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained. You'll need: Skills / Qualifications / Experience Level 2 City and Guild Plumbing Qualification. Strong operational and industry knowledge and experience is essential. Effective communication and interpersonal Skills. Ability to work independently and meet deadlines. It will be a bonus if you have: Skills / Qualifications / Experience EUSR Water Hygiene Card. WIAPS approved Plumber. Level 3 City and Guild Plumbing qualification. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: From £32,292 - £37,500 p.a. (dependent on experience)
Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible. We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300. Main responsibilities: Develop and build knowledge of the Customer Service area by completing the apprentice pathway Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance. Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems. Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression. Attend and contribute to team meetings with team, peers and colleagues. Complete customer service level 3 apprenticeship. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Excellent computer abilities You'll have a passion for serving others and providing the best service Good time management skills supporting you to complete the apprenticeship Be self-assured conversing with others and engaging with new and different individuals Be goal-focused and like overcoming difficulties It will be a bonus if you have: Skills / Qualifications / Experience Experience and understanding of the importance of excellent customer satisfaction Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting at £18,000 increasing to £24,810 over 24 months
Jan 24, 2026
Full time
Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible. We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300. Main responsibilities: Develop and build knowledge of the Customer Service area by completing the apprentice pathway Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance. Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems. Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression. Attend and contribute to team meetings with team, peers and colleagues. Complete customer service level 3 apprenticeship. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Excellent computer abilities You'll have a passion for serving others and providing the best service Good time management skills supporting you to complete the apprenticeship Be self-assured conversing with others and engaging with new and different individuals Be goal-focused and like overcoming difficulties It will be a bonus if you have: Skills / Qualifications / Experience Experience and understanding of the importance of excellent customer satisfaction Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting at £18,000 increasing to £24,810 over 24 months
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £24,810.59 starting salary + bonus
Jan 24, 2026
Full time
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £24,810.59 starting salary + bonus
Summary: Do you want to make a real impact on environmental performance in one of the UK's essential sectors? At South East Water, we're looking for an enthusiastic and driven Environmental Performance Graduate to join our team and play a key role in delivering our ambitious environmental strategy. This is an exciting opportunity for someone ready to hone their technical skills and share their passion, working on diverse, challenging projects that truly matter to our customers. Main responsibilities: Contribute to all Environmental aspects of projects in line with our company strategy and company guidance. Work closely with Engineering and Operational teams to ensure timely delivery of survey work and documentation. Offer support and advice on project environmental matters. Liaise with various internal and external stakeholders. Undertake and /or coordinate site visits and conduct Environmental Surveys. Produce and /or coordinate environmental reports. Provide technical excellence on Environmental work streams. You'll need: Skills / Qualifications / Experience A degree in Environmental/science or equivalent training and experience in the relevant area. Good people skills, team oriented with the ability to work closely with peers, with the ability to influence outcomes and staff who are not necessarily part of the direct function. Good organisational skills and ability to follow procedures to ensure quality is maintained. Excellent technical report writing and editorial skills, and good oral communication. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £27,002
Oct 08, 2025
Full time
Summary: Do you want to make a real impact on environmental performance in one of the UK's essential sectors? At South East Water, we're looking for an enthusiastic and driven Environmental Performance Graduate to join our team and play a key role in delivering our ambitious environmental strategy. This is an exciting opportunity for someone ready to hone their technical skills and share their passion, working on diverse, challenging projects that truly matter to our customers. Main responsibilities: Contribute to all Environmental aspects of projects in line with our company strategy and company guidance. Work closely with Engineering and Operational teams to ensure timely delivery of survey work and documentation. Offer support and advice on project environmental matters. Liaise with various internal and external stakeholders. Undertake and /or coordinate site visits and conduct Environmental Surveys. Produce and /or coordinate environmental reports. Provide technical excellence on Environmental work streams. You'll need: Skills / Qualifications / Experience A degree in Environmental/science or equivalent training and experience in the relevant area. Good people skills, team oriented with the ability to work closely with peers, with the ability to influence outcomes and staff who are not necessarily part of the direct function. Good organisational skills and ability to follow procedures to ensure quality is maintained. Excellent technical report writing and editorial skills, and good oral communication. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £27,002
Summary: Are you a Hydrogeologist looking to apply your expertise to vital, large-scale projects and make a tangible impact on water security in the South East? Do you want to work for a company that values your technical skills, offers a great work-life balance, and invests in your ongoing professional development? We're looking for an experienced Hydrogeologist to join our Engineering team. This is a genuinely exciting opportunity where you'll be involved in the full lifecycle of our capital engineering projects-from initial feasibility and scoping right through to detailed design, construction, and commissioning. You'll be a key technical contributor, working as part of a multi-disciplinary team on challenging projects that ensure the resilience of our water supply. If you're ready to share your knowledge, take ownership of complex technical deliverables, and drive the hydrogeological output for essential infrastructure, this role offers the perfect blend of impact, challenge, and purpose. Main responsibilities: Development of technical solutions and coordinating work with multi-disciplinary teams. Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex technical reports and analyses. Analysis of options and selection of technical solutions as appropriate. Feel empowered to act on the best available data within the guidelines of SEW and Regulatory frameworks. Ensuring contractors work complies with both SEW, Regulatory and Industry best practice. Assistance in preparation of scoping documents, project reports and close out documents in concert with contractors and other SEW teams. Review and authorize technical works for final sign off by Lead Hydrogeologist. Support direct reports when working independentlyeither on projects or in the field. Maintain BH condition database and use best judgement when assessing criteria. On-site inspection of works and surveys in accordance with industry best practice and regulatory guidance. Challenge preconceptions and approach problems with new perspectives. Participation in multi disciplinary meetings to ensure the smooth tranisition of iformation. You'll need: Skills / Qualifications / Experience MSc in Hydrogeology. Chartered Geologist or working towards. Good technical report writing and good oral communication. Knowledge of different aquifers and their characteristics. A developing understanding of the multi disciplinary approach to operating as a Hydrogeologist in todays academic & industrial setting (catchment issues, regulatory issues, land contamination, engineering). You will ideally have gained experience in the water industry or within the broader utilities and/or subsurface industry. Understanding of EA Regulations, DWI Standards. Good technical delivery on projects. It will be a bonus if you have: Skills / Qualifications / Experience Demonstrable experience in water utilities or subsurface industry with exposure to Hydrogeology. Experience of BH drilling and subsurface support activities (BH cleaning, Geophysical Logging). Willingness to learn, willingness to teach. Adaptable and able to respond to challenging situations. Demonstrate initiative and an ability to work independently. Knowledge of using Google Workspace (Sheets, Docs, Slides etc). Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £45,000 dependent on experience.
Oct 07, 2025
Full time
Summary: Are you a Hydrogeologist looking to apply your expertise to vital, large-scale projects and make a tangible impact on water security in the South East? Do you want to work for a company that values your technical skills, offers a great work-life balance, and invests in your ongoing professional development? We're looking for an experienced Hydrogeologist to join our Engineering team. This is a genuinely exciting opportunity where you'll be involved in the full lifecycle of our capital engineering projects-from initial feasibility and scoping right through to detailed design, construction, and commissioning. You'll be a key technical contributor, working as part of a multi-disciplinary team on challenging projects that ensure the resilience of our water supply. If you're ready to share your knowledge, take ownership of complex technical deliverables, and drive the hydrogeological output for essential infrastructure, this role offers the perfect blend of impact, challenge, and purpose. Main responsibilities: Development of technical solutions and coordinating work with multi-disciplinary teams. Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex technical reports and analyses. Analysis of options and selection of technical solutions as appropriate. Feel empowered to act on the best available data within the guidelines of SEW and Regulatory frameworks. Ensuring contractors work complies with both SEW, Regulatory and Industry best practice. Assistance in preparation of scoping documents, project reports and close out documents in concert with contractors and other SEW teams. Review and authorize technical works for final sign off by Lead Hydrogeologist. Support direct reports when working independentlyeither on projects or in the field. Maintain BH condition database and use best judgement when assessing criteria. On-site inspection of works and surveys in accordance with industry best practice and regulatory guidance. Challenge preconceptions and approach problems with new perspectives. Participation in multi disciplinary meetings to ensure the smooth tranisition of iformation. You'll need: Skills / Qualifications / Experience MSc in Hydrogeology. Chartered Geologist or working towards. Good technical report writing and good oral communication. Knowledge of different aquifers and their characteristics. A developing understanding of the multi disciplinary approach to operating as a Hydrogeologist in todays academic & industrial setting (catchment issues, regulatory issues, land contamination, engineering). You will ideally have gained experience in the water industry or within the broader utilities and/or subsurface industry. Understanding of EA Regulations, DWI Standards. Good technical delivery on projects. It will be a bonus if you have: Skills / Qualifications / Experience Demonstrable experience in water utilities or subsurface industry with exposure to Hydrogeology. Experience of BH drilling and subsurface support activities (BH cleaning, Geophysical Logging). Willingness to learn, willingness to teach. Adaptable and able to respond to challenging situations. Demonstrate initiative and an ability to work independently. Knowledge of using Google Workspace (Sheets, Docs, Slides etc). Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £45,000 dependent on experience.
Summary: Join our team as a Catchment Advisor to lead the development and implementation of critical catchment management activities in priority drinking water areas. This multi-faceted role involves close collaboration with statutory and non-statutory stakeholders, including charities, NGOs, landowners, businesses, and the Environment Agency (EA). You'll be instrumental in ensuring regulatory compliance with the Water Industry National Environment Programme (WINEP) and supporting Drinking Water Inspectorate (DWI) obligations. A key focus will be on stakeholder engagement, education, and compliance assurance to protect water resources and address water quality issues. This position plays a vital role in achieving our carbon footprint reduction goals and delivering strong customer value through sustainable water management. You'll also contribute significantly to climate change resilience activities, developing long-term solutions to safeguard drinking water provision and quality for the future. Main responsibilities: Deliver catchment investigation activities and/or catchment no deterioration schemes associated with South East Water's obligations under the Water Industry National Environment Programme (WINEP). Plan suitable monitoring strategies and assess monitoring data from Catchment Scientists to determine sources of pollution, using this information to inform and guide necessary catchment interventions or remedial works. Conducting land usage surveys to determine potential pollution hot spots and use this information to educate and change behaviours and activities in external stakeholders' operations. For investigations, undertake hydrological and hydrogeological characterisations reports and produce source-pathway-receptor models. Ensuring that findings and outcomes are used across the business to improve operations. Work closely with the Catchment team to record project performance and land owner engagement statistics. Work with these Stakeholders and other internal teams to ensure that planned actions are guided and driven by our environmental plans. Advocate and promote the environmental work of South East Water through engagement with stakeholders on an everyday basis as well as the design and delivery of special workshops and events. Working with our various regulators and guardians to produce technical written reports of a high standard to meet tight regulatory deadlines and highlight the positive works of South East Water. Support the business with reactive, emergency environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions. You'll need: Skills / Qualifications / Experience Educated to degree level in an environmental / related discipline. The ability to understand the diverse world of catchment management. Excellent Stakeholder management skills - with the gravitas and communication skills needed to explain and gain buy in to complex environmental processes / solutions. Demonstrable experience of working within or alongside the water industry to provide catchment management or environmental protection services. Experience of working with diverse stakeholder groups in an environmental setting. Experience of working within / alongside regulatory bodies. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 p.a. (dependent on experience)
Oct 06, 2025
Full time
Summary: Join our team as a Catchment Advisor to lead the development and implementation of critical catchment management activities in priority drinking water areas. This multi-faceted role involves close collaboration with statutory and non-statutory stakeholders, including charities, NGOs, landowners, businesses, and the Environment Agency (EA). You'll be instrumental in ensuring regulatory compliance with the Water Industry National Environment Programme (WINEP) and supporting Drinking Water Inspectorate (DWI) obligations. A key focus will be on stakeholder engagement, education, and compliance assurance to protect water resources and address water quality issues. This position plays a vital role in achieving our carbon footprint reduction goals and delivering strong customer value through sustainable water management. You'll also contribute significantly to climate change resilience activities, developing long-term solutions to safeguard drinking water provision and quality for the future. Main responsibilities: Deliver catchment investigation activities and/or catchment no deterioration schemes associated with South East Water's obligations under the Water Industry National Environment Programme (WINEP). Plan suitable monitoring strategies and assess monitoring data from Catchment Scientists to determine sources of pollution, using this information to inform and guide necessary catchment interventions or remedial works. Conducting land usage surveys to determine potential pollution hot spots and use this information to educate and change behaviours and activities in external stakeholders' operations. For investigations, undertake hydrological and hydrogeological characterisations reports and produce source-pathway-receptor models. Ensuring that findings and outcomes are used across the business to improve operations. Work closely with the Catchment team to record project performance and land owner engagement statistics. Work with these Stakeholders and other internal teams to ensure that planned actions are guided and driven by our environmental plans. Advocate and promote the environmental work of South East Water through engagement with stakeholders on an everyday basis as well as the design and delivery of special workshops and events. Working with our various regulators and guardians to produce technical written reports of a high standard to meet tight regulatory deadlines and highlight the positive works of South East Water. Support the business with reactive, emergency environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions. You'll need: Skills / Qualifications / Experience Educated to degree level in an environmental / related discipline. The ability to understand the diverse world of catchment management. Excellent Stakeholder management skills - with the gravitas and communication skills needed to explain and gain buy in to complex environmental processes / solutions. Demonstrable experience of working within or alongside the water industry to provide catchment management or environmental protection services. Experience of working with diverse stakeholder groups in an environmental setting. Experience of working within / alongside regulatory bodies. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 p.a. (dependent on experience)
Do you have knowledge of water process science? If the answer is yes, this is a chance to take the next step in your career We want to be the water company people want to be supplied by and want to work for. You'll be joining as a Process Scientist within our Water Quality department that ensure the safe and efficient operation of our water treatment works. It's your process science knowledge and ability to find the right solutions that will enable you to engage with colleagues around the business on water treatment issues. You'll want to use your water treatment knowledge to contribute to the implementation of operating methods, monitoring of activities and the optimisation of water quality and performance throughout our production and distribution network. It's your logical, methodical approach that help you to investigate water quality issues and give sound advice on the best course of corrective actions. You're self-motivated, well organised with the ability to influence decisions. Ideally, you'll have a detailed knowledge of water treatment process. We're a friendly, open and collaborative team that will give you lots of encouragement to share your ideas. This is an excellent opportunity to make a difference to the success of our Process Science team. What do you get from working at South East Water? You'll grow a career with a meaningful purpose. Be you, belong and be valued. Come to work to be safe, valued, and trusted. We will encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future. What will you mainly be responsible for delivering? Optimise the performance and maximise the efficiency of water treatment processes. Investigate the cause of compliance/operational water quality breaches. Provide a comprehensive report detailing the findings and conclusions of the investigation. Undertake water treatment works site process audits in a timely manner. Prepare technical reports with conclusions & recommendations as required. Provision of technical support and advice to the business. To provide standby Water Quality cover out of hours for the business. What do you bring to the role? Ideally you will already have Process Scientist experience. Or you will be in another scientific role within the water industry. You're qualified with a science degree, although consideration will be given to capable individuals with a process water treatment background. You're self-motivated, committed and organised with a knowledge of water treatment processes. The role requires a full driving license. What can you expect from us? The desk-based part of the role can be carried out our Water Quality offices at Farnborough (Hampshire), Pembury (Kent) or at home. The successful applicant will be given a Company van as part of the role for site visits. IT and office equipment. A competitive salary. Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. Electric Vehicle salary sacrifice scheme. Everyone needs water, South East Water welcomes _ everyone. _ We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What to expect from your recruitment. To apply for this position, please submit your CV on our career's Unfortunately, we are not able to offer sponsorship for this role. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If you require assistance / adjustments to engage with our recruitment process and to ensure you're able to compete on equal terms, please contact the recruitment team via If this sounds like the opportunity you've been looking for, apply now! _South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency._ Job Types: Full-time, Permanent Pay: £31,733.00-£41,930.00 per year Benefits: Company pension Cycle to work scheme Health & wellbeing programme Life insurance Work Location: In person
Oct 04, 2025
Full time
Do you have knowledge of water process science? If the answer is yes, this is a chance to take the next step in your career We want to be the water company people want to be supplied by and want to work for. You'll be joining as a Process Scientist within our Water Quality department that ensure the safe and efficient operation of our water treatment works. It's your process science knowledge and ability to find the right solutions that will enable you to engage with colleagues around the business on water treatment issues. You'll want to use your water treatment knowledge to contribute to the implementation of operating methods, monitoring of activities and the optimisation of water quality and performance throughout our production and distribution network. It's your logical, methodical approach that help you to investigate water quality issues and give sound advice on the best course of corrective actions. You're self-motivated, well organised with the ability to influence decisions. Ideally, you'll have a detailed knowledge of water treatment process. We're a friendly, open and collaborative team that will give you lots of encouragement to share your ideas. This is an excellent opportunity to make a difference to the success of our Process Science team. What do you get from working at South East Water? You'll grow a career with a meaningful purpose. Be you, belong and be valued. Come to work to be safe, valued, and trusted. We will encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future. What will you mainly be responsible for delivering? Optimise the performance and maximise the efficiency of water treatment processes. Investigate the cause of compliance/operational water quality breaches. Provide a comprehensive report detailing the findings and conclusions of the investigation. Undertake water treatment works site process audits in a timely manner. Prepare technical reports with conclusions & recommendations as required. Provision of technical support and advice to the business. To provide standby Water Quality cover out of hours for the business. What do you bring to the role? Ideally you will already have Process Scientist experience. Or you will be in another scientific role within the water industry. You're qualified with a science degree, although consideration will be given to capable individuals with a process water treatment background. You're self-motivated, committed and organised with a knowledge of water treatment processes. The role requires a full driving license. What can you expect from us? The desk-based part of the role can be carried out our Water Quality offices at Farnborough (Hampshire), Pembury (Kent) or at home. The successful applicant will be given a Company van as part of the role for site visits. IT and office equipment. A competitive salary. Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. Electric Vehicle salary sacrifice scheme. Everyone needs water, South East Water welcomes _ everyone. _ We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What to expect from your recruitment. To apply for this position, please submit your CV on our career's Unfortunately, we are not able to offer sponsorship for this role. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If you require assistance / adjustments to engage with our recruitment process and to ensure you're able to compete on equal terms, please contact the recruitment team via If this sounds like the opportunity you've been looking for, apply now! _South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency._ Job Types: Full-time, Permanent Pay: £31,733.00-£41,930.00 per year Benefits: Company pension Cycle to work scheme Health & wellbeing programme Life insurance Work Location: In person