South East Water

Summary: Reporting to the Financial Performance Manager, you will serve as a supporting Project Accountant for our senior programme and delivery manager teams. In this role, you will take ownership of tracking and managing the costs of major projects and capital enhancement schemes. By collaborating closely with senior managers and project teams, you will monitor expenditure, conduct variance analysis, and deliver proactive solutions to optimize financial management. Your work will directly help our teams manage their costs effectively and drive operational and financial efficiencies within a complex, evolving industry. Main responsibilities: Support financial planning, budgeting and forecasting processes to align with corporate targets, internal controls and compliance with all regulatory standards. Provide financial analysis with insightful commentary to influence key business decisions, enhance operational efficiency and optimise financial performance across the business. Track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Support value creation by providing financial and commercial support during contract negotiations and the execution of commercial deliverables. Help develop full project financial lifecycle plans and providing synergy solutions between initiatives. Help support the costing and valuing of SoWs and raising subsequent Purchase Orders in collaboration with project managers, procurement, and external suppliers to effectively manage costs. Support key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational financial efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into manageable financial actions. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework, and ensure strict compliance with all regulatory and accounting standards. Help maintain meticulous records, managing the invoice query process and ensuring accurate cost coding. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Advise and educate the finance team and wider business, fostering a culture of innovation, continuous improvement and professional growth. Supporting the finance team in adapting processes with new tools & technology to optimise and drive productive ways of working. Elevate the organisation's financial acumen by helping to design and deliver targeted training programs. You'll need: Skills / Qualifications / Experience Bachelor's degree in Accounting & Finance,Part-Qualified Accountant (CIMA, ACCA, ACA) or Qualified by Experience. Demonstrable experience within large capital programmes, managing and tracking the benefits of enhancement infrastructure delivery and applying capitalisation rules. Good understanding and knowledge of IAS 16 amp; IAS 38 pertaining to the recognition, measurement and disclosure of assets in financial statements. Knowledge of IT/OT Convergence projects The ability to review financial data, conduct in-depth variance analysis and leverage expertise in tools like Workday Finance with advanced Excel (and Google Sheets) to translate and present large datasets into clear actionable business insights for senior project amp; programme managers. Good verbal and written communication skills to present financial information with authority and confidence, enabling you to clearly and simply convey key variance commentary that is transparent for senior leaders. The ability to ensure budget compliance via strong reporting and analytical skills. Tracking actual costs against forecasts whilst providing potential solutions for savings and identifying any potential overspends. The ability to monitor and control costs and to anticipate future challenges and opportunities and develop a proactive, solutions-oriented mindset to solve complex problems and navigate ambiguity whilst ensuring that your client group is kept informed, involved and supported in their projects. An ability to build strong relationships, influence key stakeholders and negotiate effectively without direct authority, acting as a trusted project advisor to the programme management office. The ability to support the delivery of projects, including finance transformation, finance process improvement initiatives and system implementations, by helping to support and drive the change. Support major project initiatives and/or enhancement schemes, helping to track and follow up on cost saving initiatives. An understanding of Lean and Six Sigma methodologies to help identify and implement process improvements that drive financial efficiency. Experience in a junior cost controller role, driving key business decisions and influencing the optimisation of financial performance. An ability to support end-to-end financial planning cycles, including annual budgeting and rolling month forecasts with variance analysis. Experience in supporting projects to improve efficiency and reduce costs, including multiple process improvement initiatives. An ability to ensure compliance with procurement processes and helping to manage vendor invoices within tolerance levels. An ability to collaborate and synergize within the department whilst supporting a high-performance culture across the programmes. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £45,000 - £55,000 p.a. (dependent on experience)

Summary: As our SCADA Systems Analyst, you will be responsible for ensuring the continuous availability, integrity, and evolution of our Prism SCADA infrastructure. Serving as a crucial technical bridge between operational requirements and system performance, you'll drive the full lifecycle of our SCADA environment-from GUI development and database configuration to researching emerging outstation communication protocols. By delivering expert troubleshooting and collaborating with cross-functional engineering teams, you will minimize system downtime and ensure critical data flows seamlessly between field assets and corporate systems. Main Responsibilities Develop and maintain the Prism SCADA Graphical User Interface (GUI), enhancing operator visibility and system usability. Administer Enterprise SCADA database servers and outstation programs, ensuring all configurations remained strictly compliant with SCADA Specification Documents. Minimise system downtime by providing rapid-response troubleshooting for GUI and outstation software. Maintain patching regimes for Enterprise SCADA servers in line with IT Security requirements. Act as a key technical liaison for the Engineering department and third-party contractors, managing complex interfaces between Enterprise SCADA and corporate IT systems. Conduct research and development into next-generation outstation interfaces and data gathering techniques to improve operational efficiency and system reach. Provide multi-site technical leadership, supporting SCADA team members with remote diagnostic assistance across the company's operational area. Manage third-party support contracts and maintain proactive reporting lines to the Systems Manager to mitigate potential infrastructure risks. Contribute to activities relating to the companies NIS CAF submission, including evidence gathering and alignment with industry standards. Skills/Qualifications/Experience Demonstrable ability to perform under pressure. Competency in diagnosing hardware-to-software interface issues. Proficiency in maintaining and optimising high-availability SCADA database servers. Experienced in SCADA GUI development, database configuration, and outstation / PLC programming in line with technical specifications. Expert in managing live operational SCADA database servers, maintaining corporate system interfaces, and researching new communication/data gathering protocols. Experienced in providing technical hardware/software interfaces for Engineering departments and managing third-party contractor integrations. Proven ability to minimise system downtime through rapid troubleshooting, software modification. Substantial experience in the lifecycle management of SCADA systems, including GUI design, database hierarchy, and real-time data visualisation. Proven track record in configuring and commissioning outstation/RTU programming and developing robust communication interfaces for remote data acquisition. Experience bridging the gap between Operational Technology (OT) and Corporate IT/Enterprise systems to ensure seamless data flow across the organisation. Extensive experience working to formal SCADA Specification Documents and maintaining rigorous documentation standards. Experience supervising third-party contractors and providing technical consultancy to internal Engineering departments. Knowledge of NIS Cyber Security Legislation and how it impact the industry practices. Skilled in providing on-site technical assistance and remote diagnostics. Collaborative partner to internal departments and vendors, with a focus on timely risk reporting and project alignment. Platforms/Hardware/Processes Prism SCADA, Outstation/RTU Programming. Industrial Database Servers, Electrical Control Systems, Communication Interfaces. System Integration, Technical Specification Alignment, Incident Management. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £35,000 - £45,000p.a. (dependent on experience)

Summary: We are looking for a tech-savvy and customer-centric IT Support Analyst to join our IT team in Snodland. In this role, you won't just be fixing technical issues-you'll be empowering our people to work efficiently, securely, and seamlessly in a modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love to hear from you. Main responsibilities: Omnichannel Support & Technical Resolution: Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory, Windows, iOS, and Android to rapidly restore user productivity. Onboarding & Asset Lifecycle Management: Coordinate end-to-end device staging, software installation, and account provisioning to ensure a seamless Day One experience for new starters. Maintain meticulous records across both physical and logical asset inventories throughout the device lifecycle. Endpoint Health & Security: Assist in managing company endpoints (laptops, mobile devices, remote access/VPNs) to ensure devices remain properly patched, secure, and compliant with internal IT standards. Knowledge-First Support & Data Integrity: Embrace a Knowledge-Centered Service (KCS) approach by maintaining high data integrity in Jira ticket logging while actively drafting clear Knowledge Base (KB) articles to drive self-service deflection and empower users. Continuous Improvement & Project Support: Identify recurring technical issues, explore opportunities for optimisation and automation, and collaborate with the wider IT team on hardware rollouts, system migrations, and cloud software implementations. You'll need: Skills / Qualifications / Experience Proven Technical Support Experience: Demonstrable background delivering 1st/2nd-line support in an IT Service Desk or End User Services environment, including hands-on experience using modern ITSM tools (e.g., Jira Service Management, ServiceNow). Core Systems, SaaS & Identity Knowledge: Experience managing user accounts and administration across Google Workspace or Microsoft 365, identity management platforms (Active Directory / Entra ID), and Windows operating systems. Endpoint & Network Troubleshooting: Practical troubleshooting skills across laptops, mobile endpoints (iOS/Android), peripherals, and hybrid connectivity setups. Customer Focus & Task Management: Exceptional empathetic communication skills-with the ability to explain complex tech concepts to non-technical staff clearly-combined with strong organisational skills to prioritise competing tasks under pressure. Mobility & Site Support: Valid UK Driver's License and a willingness to participate in occasional site/depot visits and be on a team standby rota. Endpoint Management (UEM/MDM): Experience with endpoint management platforms, like Ivanti Endpoint Manager, ManageEngine, Intune, Jamf, or Knox are desirable. Basic Scripting & Automation: Familiarity with PowerShell or Google Apps Script to automate routine administrative and support tasks are desirable. Industry Certifications: Credentials such as ITIL v4 Foundation, CompTIA A+/Network+, or Microsoft/Google fundamentals are desirable. Security & Project Experience: General understanding of endpoint security hygiene (phishing mitigation, identity protection) and hands-on participation in hardware refreshes or office IT rollouts would be desirable. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £29,064 p.a.

Summary: Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all. This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning. On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible. We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300. Main responsibilities: Develop and build knowledge of the Customer Service area by completing the apprentice pathway Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance. Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems. Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression. Attend and contribute to team meetings with team, peers and colleagues. Complete customer service level 3 apprenticeship. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Excellent computer abilities You'll have a passion for serving others and providing the best service Good time management skills supporting you to complete the apprenticeship Be self-assured conversing with others and engaging with new and different individuals Be goal-focused and like overcoming difficulties It will be a bonus if you have: Skills / Qualifications / Experience Experience and understanding of the importance of excellent customer satisfaction Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting at £19,067.06 and increasing to £25,948.87 over 24 months

Summary: We're looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the Hampshire, Berkshire and Sussex region. Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future? In this varied role, you'll be the go-to person for all things plumbing - from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly. You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly. You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs. You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team. Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed. Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team! Main Responsibilities To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes. To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison. Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind. Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly. Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required. Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment. Deal with issues that arise in an effective manner seeking help when required. Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations. Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained. You'll need: Skills / Qualifications / Experience Level 2 City and Guild Plumbing Qualification. Strong operational and industry knowledge and experience is essential. Effective communication and interpersonal Skills. Ability to work independently and meet deadlines. It will be a bonus if you have: Skills / Qualifications / Experience EUSR Water Hygiene Card. WIAPS approved Plumber. Level 3 City and Guild Plumbing qualification. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £38,900 p.a. (dependent on experience) (Additionally, £7500 average Standby Rota and Overtime earnings approx p.a.)

Summary: As our Solutions Analyst/Developer at South East Water, you will design, build, deploy, and constantly improve our Oracle-based applications and databases. You'll work right at the intersection of our hybrid setup, bridging our on-premise data centre with our modern Google Cloud Platform (GCP) environment. In this role, you'll write highly efficient database code and use Oracle APEX to design clean web interfaces, keeping our data flowing smoothly between both worlds. We are a forward-thinking technology team bridging the reliability of robust, secure on-premise infrastructure with the dynamic scalability of the cloud. Our core systems are built on Oracle and Google Cloud Platform (GCP). We are seeking a highly skilled Developer to design, develop, and modernise our suite of business-critical web applications. If you are a database-centric developer who loves building highly responsive low-code applications while navigating the exciting complexities of a hybrid on-premise/GCP multi-data-centre architecture, we want to hear from you! Main Responsibilities Oracle APEX & Web Development Design, develop, and maintain secure, responsive, and user-friendly Oracle APEX applications. Implement custom UI/UX requirements using HTML, CSS, JavaScript, and custom APEX plugins. Configure APEX authentication and authorization schemes integrated with enterprise Identity Providers (IdP). Build and manage interactive grids, charts, and highly customized reports. Database Engineering & PL/SQL Write clean, maintainable, and highly optimized PL/SQL code (packages, procedures, functions, triggers, and types). Architect and design relational data models, ensuring data integrity, normalization, and performance efficiency. Perform query tuning, analyse execution plans, and optimize indexes to ensure low latency across massive datasets. Build robust RESTful APIs using Oracle REST Data Services (ORDS) to expose database endpoints. Hybrid Infrastructure & Cloud Integration Collaborate with Cloud Engineers and DBAs to support database infrastructure running on-premise and on Google Cloud Platform (GCP). Support data replication, ETL pipelines, and secure networking between on-premise Oracle databases and GCP-hosted resources (e.g., Cloud SQL, Compute Engine, BigQuery). Develop routines for cross-data-center data synchronization and integrity validation. Participate in database migration plans, backup strategies, and Disaster Recovery (DR) drills involving both on-premise and GCP topologies. You'll need: Skills / Qualifications / Experience Oracle Database: Extensive knowledge of Oracle Database 19c / 23c database objects, memory architecture, and optimization. PL/SQL Mastery: Expert-level writing of complex PL/SQL block structures, analytical functions, bulk collections, and exception handling. Oracle APEX: Strong experience with modern APEX version 24 and newer, custom themes, templates, and JavaScript integration. API Development: Proficient in configuring and developing ORDS REST APIs. Web Basics: Solid foundational understanding of HTML5, CSS3, JavaScript, and JSON formatting. Cloud Infrastructure: Familiarity with GCP core services (GCE, Cloud SQL for MySQL, Cloud Storage and IAM). CI/CD & DevOps: Experience with Git version control and CI/CD pipelines (such as GitLab CI, or Google Cloud Build). Alternative Databases: Experience with SQL Server & Google BigQuery is a strong plus. Degree in Computer Science, Information Technology, or a closely related quantitative field. Demonstrable professional experience in Oracle PL/SQL development. Demonstrable experience specifically developing and deploying applications with Oracle APEX. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 - £55,000 p.a. (dependent on experience)

Summary: This key role will play a critical part in bringing technical, long-term water supply-demand strategies to life for the public and our stakeholders. Working closely with the Water Resources team, you will be responsible for the statutory consultation surrounding two of our key statutory plans - the Water Resources Management Plan and Drought Plan. You'll use your engagement skills to transform complex technical information into accessible, transparent, and engaging information for stakeholders, customers, and the media through various different channels. Main responsibilities: Creating and implementing an integrated communications strategy to support delivery of the Drought Plan and Water Resources Management Plan objectives and their input into the Business Plan process. Translating technical information into engaging content for internal and external audiences. Produce Non-Technical summaries required for consultations. Devising and delivering statutory public consultations. Devising, managing and evaluating a programme of events for customers and stakeholders, promotional media, press activity and other communications. Be responsible for organising and attending any workshops, community briefings, presentations, meetings and events in and out of normal office hours to assist with the successful delivery of the communication aspects of both plans. Developing high quality communications collateral including, but not limited to, briefings, press releases, presentations, exhibition materials and social media content. Working with internal stakeholders to agree priorities, key messages and the annual programme of events, meetings and other communications activities. Representing the business and working alongside our partners at Water Resources South East to support regional water resources and drought planning and engagement. Manage a range of suppliers and external parties to deliver the communications and events programme and statutory consultations, such as graphic designers, photographers, videographers and communications agencies. Brief media spokespeople ahead of radio and TV interviews. Answer and respond to media calls during office hours, escalating where appropriate. Help identify, write press releases and manage news stories for South East Water. Update the South East Water website and social media content in particular when promoting news stories or during emergency incidents. Participate in the Communications out-of-hours service on a shared rota basis responding to media enquiries and assisting the management of crisis communications. You'll need: Skills / Qualifications / Experience Degree-level qualification in a Communications, PR discipline and/or at least three years' relevant experience. A background in an environmental science discipline would be advantageous. Full driving licence. Be adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high-quality communications outputs to deadline. Have a keen eye for detail and competent at drafting accurate customer and stakeholder communications materials required for a project or event, including, but not limited to; developing, managing and evaluating statutory consultations, communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, translating complex information into non-technical documentation, articles, advertising, website copy, FAQs and social media content such as videos. Able to use a range of digital tools, including but not limited to, social media, email marketing/newsletter, website content management system and public relations management software. Crisis Communications. Experience of communications planning, event management, stakeholder engagement and media relations. Experience of successfully delivering statutory consultations as well as stakeholder engagement within an environmental context would be advantageous. Knowledge of water resources and the water, environmental and/or agricultural industry would be advantageous. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £36,000 p.a. (dependent on experience)

Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus

Summary: Do you want to make a real impact on environmental performance in one of the UK's essential sectors? At South East Water, we're looking for an enthusiastic and driven Environmental Performance Graduate to join our team and play a key role in delivering our ambitious environmental strategy. This is an exciting opportunity for someone ready to hone their technical skills and share their passion, working on diverse, challenging projects that truly matter to our customers. Main responsibilities: Contribute to all Environmental aspects of projects in line with our company strategy and company guidance. Work closely with Engineering and Operational teams to ensure timely delivery of survey work and documentation. Offer support and advice on project environmental matters. Liaise with various internal and external stakeholders. Undertake and /or coordinate site visits and conduct Environmental Surveys. Produce and /or coordinate environmental reports. Provide technical excellence on Environmental work streams. You'll need: Skills / Qualifications / Experience A degree in Environmental/science or equivalent training and experience in the relevant area. Good people skills, team oriented with the ability to work closely with peers, with the ability to influence outcomes and staff who are not necessarily part of the direct function. Good organisational skills and ability to follow procedures to ensure quality is maintained. Excellent technical report writing and editorial skills, and good oral communication. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £27,002

Summary: Are you a Hydrogeologist looking to apply your expertise to vital, large-scale projects and make a tangible impact on water security in the South East? Do you want to work for a company that values your technical skills, offers a great work-life balance, and invests in your ongoing professional development? We're looking for an experienced Hydrogeologist to join our Engineering team. This is a genuinely exciting opportunity where you'll be involved in the full lifecycle of our capital engineering projects-from initial feasibility and scoping right through to detailed design, construction, and commissioning. You'll be a key technical contributor, working as part of a multi-disciplinary team on challenging projects that ensure the resilience of our water supply. If you're ready to share your knowledge, take ownership of complex technical deliverables, and drive the hydrogeological output for essential infrastructure, this role offers the perfect blend of impact, challenge, and purpose. Main responsibilities: Development of technical solutions and coordinating work with multi-disciplinary teams. Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex technical reports and analyses. Analysis of options and selection of technical solutions as appropriate. Feel empowered to act on the best available data within the guidelines of SEW and Regulatory frameworks. Ensuring contractors work complies with both SEW, Regulatory and Industry best practice. Assistance in preparation of scoping documents, project reports and close out documents in concert with contractors and other SEW teams. Review and authorize technical works for final sign off by Lead Hydrogeologist. Support direct reports when working independentlyeither on projects or in the field. Maintain BH condition database and use best judgement when assessing criteria. On-site inspection of works and surveys in accordance with industry best practice and regulatory guidance. Challenge preconceptions and approach problems with new perspectives. Participation in multi disciplinary meetings to ensure the smooth tranisition of iformation. You'll need: Skills / Qualifications / Experience MSc in Hydrogeology. Chartered Geologist or working towards. Good technical report writing and good oral communication. Knowledge of different aquifers and their characteristics. A developing understanding of the multi disciplinary approach to operating as a Hydrogeologist in todays academic & industrial setting (catchment issues, regulatory issues, land contamination, engineering). You will ideally have gained experience in the water industry or within the broader utilities and/or subsurface industry. Understanding of EA Regulations, DWI Standards. Good technical delivery on projects. It will be a bonus if you have: Skills / Qualifications / Experience Demonstrable experience in water utilities or subsurface industry with exposure to Hydrogeology. Experience of BH drilling and subsurface support activities (BH cleaning, Geophysical Logging). Willingness to learn, willingness to teach. Adaptable and able to respond to challenging situations. Demonstrate initiative and an ability to work independently. Knowledge of using Google Workspace (Sheets, Docs, Slides etc). Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £45,000 dependent on experience.

Summary: Join our team as a Catchment Advisor to lead the development and implementation of critical catchment management activities in priority drinking water areas. This multi-faceted role involves close collaboration with statutory and non-statutory stakeholders, including charities, NGOs, landowners, businesses, and the Environment Agency (EA). You'll be instrumental in ensuring regulatory compliance with the Water Industry National Environment Programme (WINEP) and supporting Drinking Water Inspectorate (DWI) obligations. A key focus will be on stakeholder engagement, education, and compliance assurance to protect water resources and address water quality issues. This position plays a vital role in achieving our carbon footprint reduction goals and delivering strong customer value through sustainable water management. You'll also contribute significantly to climate change resilience activities, developing long-term solutions to safeguard drinking water provision and quality for the future. Main responsibilities: Deliver catchment investigation activities and/or catchment no deterioration schemes associated with South East Water's obligations under the Water Industry National Environment Programme (WINEP). Plan suitable monitoring strategies and assess monitoring data from Catchment Scientists to determine sources of pollution, using this information to inform and guide necessary catchment interventions or remedial works. Conducting land usage surveys to determine potential pollution hot spots and use this information to educate and change behaviours and activities in external stakeholders' operations. For investigations, undertake hydrological and hydrogeological characterisations reports and produce source-pathway-receptor models. Ensuring that findings and outcomes are used across the business to improve operations. Work closely with the Catchment team to record project performance and land owner engagement statistics. Work with these Stakeholders and other internal teams to ensure that planned actions are guided and driven by our environmental plans. Advocate and promote the environmental work of South East Water through engagement with stakeholders on an everyday basis as well as the design and delivery of special workshops and events. Working with our various regulators and guardians to produce technical written reports of a high standard to meet tight regulatory deadlines and highlight the positive works of South East Water. Support the business with reactive, emergency environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions. You'll need: Skills / Qualifications / Experience Educated to degree level in an environmental / related discipline. The ability to understand the diverse world of catchment management. Excellent Stakeholder management skills - with the gravitas and communication skills needed to explain and gain buy in to complex environmental processes / solutions. Demonstrable experience of working within or alongside the water industry to provide catchment management or environmental protection services. Experience of working with diverse stakeholder groups in an environmental setting. Experience of working within / alongside regulatory bodies. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £40,000 p.a. (dependent on experience)

Do you have knowledge of water process science? If the answer is yes, this is a chance to take the next step in your career We want to be the water company people want to be supplied by and want to work for. You'll be joining as a Process Scientist within our Water Quality department that ensure the safe and efficient operation of our water treatment works. It's your process science knowledge and ability to find the right solutions that will enable you to engage with colleagues around the business on water treatment issues. You'll want to use your water treatment knowledge to contribute to the implementation of operating methods, monitoring of activities and the optimisation of water quality and performance throughout our production and distribution network. It's your logical, methodical approach that help you to investigate water quality issues and give sound advice on the best course of corrective actions. You're self-motivated, well organised with the ability to influence decisions. Ideally, you'll have a detailed knowledge of water treatment process. We're a friendly, open and collaborative team that will give you lots of encouragement to share your ideas. This is an excellent opportunity to make a difference to the success of our Process Science team. What do you get from working at South East Water? You'll grow a career with a meaningful purpose. Be you, belong and be valued. Come to work to be safe, valued, and trusted. We will encourage you to create and pursue new opportunities for personal growth. A place to be the real you, build deeper connections and enjoy a sense of belonging. Be invested in helping us to create a sustainable water supply for now, and in the future. What will you mainly be responsible for delivering? Optimise the performance and maximise the efficiency of water treatment processes. Investigate the cause of compliance/operational water quality breaches. Provide a comprehensive report detailing the findings and conclusions of the investigation. Undertake water treatment works site process audits in a timely manner. Prepare technical reports with conclusions & recommendations as required. Provision of technical support and advice to the business. To provide standby Water Quality cover out of hours for the business. What do you bring to the role? Ideally you will already have Process Scientist experience. Or you will be in another scientific role within the water industry. You're qualified with a science degree, although consideration will be given to capable individuals with a process water treatment background. You're self-motivated, committed and organised with a knowledge of water treatment processes. The role requires a full driving license. What can you expect from us? The desk-based part of the role can be carried out our Water Quality offices at Farnborough (Hampshire), Pembury (Kent) or at home. The successful applicant will be given a Company van as part of the role for site visits. IT and office equipment. A competitive salary. Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. Electric Vehicle salary sacrifice scheme. Everyone needs water, South East Water welcomes _ everyone. _ We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What to expect from your recruitment. To apply for this position, please submit your CV on our career's Unfortunately, we are not able to offer sponsorship for this role. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If you require assistance / adjustments to engage with our recruitment process and to ensure you're able to compete on equal terms, please contact the recruitment team via If this sounds like the opportunity you've been looking for, apply now! _South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency._ Job Types: Full-time, Permanent Pay: £31,733.00-£41,930.00 per year Benefits: Company pension Cycle to work scheme Health & wellbeing programme Life insurance Work Location: In person