B Lab
This is a Full-Time Role (40 hours per week) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the UK, Pennsylvania, New York, or Brazil at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, London, Philadelphia, New York City, or São Paulo. Please visit our careers page to review all opportunities and submit your application for the role(s) that best fit your location and work authorization. About the Team The Standards Management Team is responsible for evolving B Lab's Standards (approximately every 3 to 5 years) to incorporate best practices and be best-in-class. More specifically, this means (1) creating, managing, and innovating standards and performance related products developed by B Lab, including the content of the B Impact Assessment, B Corp Certification performance requirements, and other potential products; (2) maintaining and building the integrity and credibility of the B Movement, and (3) supporting and educating stakeholders, internal and external, on important topics and debates related to all of the above. The Standards Management Team engages directly with B Lab's Standards Advisory Council (SAC), which is an independent governing body established to offer advice, support, and recommendations to B Lab on its Standards. About the Opportunity The Senior Manager, Social Standards will play a specialist role supporting the ongoing application of the existing B Lab Standards within their domain, lead on the development of future updates to the Standards, and bring their expertise to support relevant collective action efforts within the B Corp movement and its partners to help businesses improve their performance on the social topics. By bringing existing expertise and liaising with other relevant expert stakeholders and organizations, the Senior Manager will: Develop, maintain, and revise B Lab Standards content that contribute to continuous improvement and for performance-based Standards products Engage with stakeholders internally and externally to support the meaningful understanding and adoption of the social impact topics within B Lab Standards, as well as create feedback and learning opportunities to inform future revisions and developments. Act as a B Lab thought leader and ambassador to amplify how B Lab Standards provide the blueprint for impactful business behavior and support the growth of the movement through various avenues to change business behavior, culture, and structures toward transforming the economic system. This role is lined-managed by the Director of Standards, and the person holding this role will work with colleagues and stakeholders around the world. Depending on needs and budget availability over time, this role may also oversee direct reports in the future. Core Responsibilities Social Standards Content Development and Management (60%): Lead research and standards development and revisions for B Lab Standards and related products, with a subject matter focus on the social components of the B Lab Standards including Human Rights, Fair Work, and Justice, Equity, Inclusion and Diversity (JEDI) Identify and develop supplemental content, including resources or guides, to enable standards accessibility and understanding that supports implementation and impact management improvements by companies Support the communication, understanding, and interpretation of B Lab Standards and processes across B Lab teams, network partners, companies, and public stakeholders Contribute to Standard Advisory Council and other standards governance meetings to drive meaningful decisions on standard development and improvements in line with B Lab's Theory of Change and corresponding strategies Support internal and external stakeholder questions, request for clarifications, and limited standard compliance exemptions regarding the social impact topics and other cross-cutting components of the B Lab Standards Support regular reviews of the B Lab Standards's Equity Mechanism and Interoperability applications with other recognized certification schemes, sustainability-related frameworks, disclosure reporting and regulatory standards, among other Standards mechanisms. Collaborate on B Lab Standards strategy for producing best in class environmental, social, and governance impact management standards through contributing inputs related to social impact topic developments, advances, innovations, and risks Partner and advise on the work of the Standards Management Team as a whole to ensure a comprehensive, holistic, and consistent approach to the Standards, informed by individual specialist areas. Stakeholder and Partnership Engagement (15%): Develop and maintain relationships with other standards organizations, stakeholders, and partners to coordinate efforts, build mutually beneficial partnerships, and ensure appropriate inputs into B Lab Standards, supplementary standards, and cross-functional B Lab projects Lead and contribute to specific internal cross-functional work-streams to reach organizational objectives and network priorities aligned with B Lab's Theory of Change Solicit, categorize, and prioritize feedback from a global representation of internal and external stakeholders, including regional advisory groups and working groups, to inform B Lab Standards development and revisions. Support B Lab Standards testing processes that incorporate diverse perspectives into the development and revision stages Social Expertise Sharing, Training, and Thought Leadership (25%): Impact Enablement: Provide expert guidance and inputs into B Lab programs, initiatives, and products designed to drive social impact improvements including supporting calls to action and global programming for participants. Training & Capacity Building: Develop training materials and deliver training on relevant Standards impact topics for internal and external stakeholders, usable also as professional development resources. External Engagement & Representation: Represent B Lab and its Standards at events, working groups, partnerships, and thought leadership opportunities (e.g., podcasts, presentations), and engage in impact management, regulatory, and sustainability scheme initiatives to shape best-in-class social management practices. Content & Communications: Develop and promote public-facing content (blog posts, op-eds, communication materials) and support external community engagement to advance B Lab Standards and mission. About You We encourage you to apply if you have the following: Bachelor's degree, with a preference for a Master's degree, spanning subject areas including sustainable or international development, or other social sciences that intersect with sustainable business practices At least 7 years in a role providing specific experience in relevant issues of social impact and business performance, including topics such as: Job Quality/Labor; Justice, Equity, Diversity, and Inclusion (JEDI); Business and Human Rights; Living Wage; and Supply Chain Management Technical expertise and strong critical thinking skills in the social areas of business sustainability and impact management performance Direct and demonstrable experience with developing, reviewing, and maintaining standards, especially those associated with social impact topics Strong oral, written, and interpersonal communication skills, with the ability to confidently navigate conversations involving challenging or technical topics Effective partnership development and management experience across complex organizations Collaborative, with the ability to engage with and influence a variety of internal and external stakeholders and to anticipate the unique needs of different audiences Ability to distill complex information for diverse audiences and tailor messaging and materials to meet a variety of needs and levels of expertise Demonstrable experience with project and relationship management, with the ability and desire to tackle complex projects with a diverse set of stakeholders and deliver them in a timely and effective manner. Preference for candidates with work experience navigating social impact challenges in a diverse global context, including experience in Africa, Asia, and Latin America. Fluency in English Additionally, the following would be great to have: Experience working with or for private sector businesses, preferably in a role relevant to corporate social responsibility and/or sustainability with projects within their specialty Social audits experience conducting or supporting in audits on social impact topics Experience working in a geographically dispersed organization and collaborating effectively in a remote and fast paced environment Speaking and writing proficiency in Spanish and/or Portuguese is a plus Experience supporting and managing others, including providing ongoing coaching and professional development . click apply for full job details
This is a Full-Time Role (40 hours per week) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the UK, Pennsylvania, New York, or Brazil at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, London, Philadelphia, New York City, or São Paulo. Please visit our careers page to review all opportunities and submit your application for the role(s) that best fit your location and work authorization. About the Team The Standards Management Team is responsible for evolving B Lab's Standards (approximately every 3 to 5 years) to incorporate best practices and be best-in-class. More specifically, this means (1) creating, managing, and innovating standards and performance related products developed by B Lab, including the content of the B Impact Assessment, B Corp Certification performance requirements, and other potential products; (2) maintaining and building the integrity and credibility of the B Movement, and (3) supporting and educating stakeholders, internal and external, on important topics and debates related to all of the above. The Standards Management Team engages directly with B Lab's Standards Advisory Council (SAC), which is an independent governing body established to offer advice, support, and recommendations to B Lab on its Standards. About the Opportunity The Senior Manager, Social Standards will play a specialist role supporting the ongoing application of the existing B Lab Standards within their domain, lead on the development of future updates to the Standards, and bring their expertise to support relevant collective action efforts within the B Corp movement and its partners to help businesses improve their performance on the social topics. By bringing existing expertise and liaising with other relevant expert stakeholders and organizations, the Senior Manager will: Develop, maintain, and revise B Lab Standards content that contribute to continuous improvement and for performance-based Standards products Engage with stakeholders internally and externally to support the meaningful understanding and adoption of the social impact topics within B Lab Standards, as well as create feedback and learning opportunities to inform future revisions and developments. Act as a B Lab thought leader and ambassador to amplify how B Lab Standards provide the blueprint for impactful business behavior and support the growth of the movement through various avenues to change business behavior, culture, and structures toward transforming the economic system. This role is lined-managed by the Director of Standards, and the person holding this role will work with colleagues and stakeholders around the world. Depending on needs and budget availability over time, this role may also oversee direct reports in the future. Core Responsibilities Social Standards Content Development and Management (60%): Lead research and standards development and revisions for B Lab Standards and related products, with a subject matter focus on the social components of the B Lab Standards including Human Rights, Fair Work, and Justice, Equity, Inclusion and Diversity (JEDI) Identify and develop supplemental content, including resources or guides, to enable standards accessibility and understanding that supports implementation and impact management improvements by companies Support the communication, understanding, and interpretation of B Lab Standards and processes across B Lab teams, network partners, companies, and public stakeholders Contribute to Standard Advisory Council and other standards governance meetings to drive meaningful decisions on standard development and improvements in line with B Lab's Theory of Change and corresponding strategies Support internal and external stakeholder questions, request for clarifications, and limited standard compliance exemptions regarding the social impact topics and other cross-cutting components of the B Lab Standards Support regular reviews of the B Lab Standards's Equity Mechanism and Interoperability applications with other recognized certification schemes, sustainability-related frameworks, disclosure reporting and regulatory standards, among other Standards mechanisms. Collaborate on B Lab Standards strategy for producing best in class environmental, social, and governance impact management standards through contributing inputs related to social impact topic developments, advances, innovations, and risks Partner and advise on the work of the Standards Management Team as a whole to ensure a comprehensive, holistic, and consistent approach to the Standards, informed by individual specialist areas. Stakeholder and Partnership Engagement (15%): Develop and maintain relationships with other standards organizations, stakeholders, and partners to coordinate efforts, build mutually beneficial partnerships, and ensure appropriate inputs into B Lab Standards, supplementary standards, and cross-functional B Lab projects Lead and contribute to specific internal cross-functional work-streams to reach organizational objectives and network priorities aligned with B Lab's Theory of Change Solicit, categorize, and prioritize feedback from a global representation of internal and external stakeholders, including regional advisory groups and working groups, to inform B Lab Standards development and revisions. Support B Lab Standards testing processes that incorporate diverse perspectives into the development and revision stages Social Expertise Sharing, Training, and Thought Leadership (25%): Impact Enablement: Provide expert guidance and inputs into B Lab programs, initiatives, and products designed to drive social impact improvements including supporting calls to action and global programming for participants. Training & Capacity Building: Develop training materials and deliver training on relevant Standards impact topics for internal and external stakeholders, usable also as professional development resources. External Engagement & Representation: Represent B Lab and its Standards at events, working groups, partnerships, and thought leadership opportunities (e.g., podcasts, presentations), and engage in impact management, regulatory, and sustainability scheme initiatives to shape best-in-class social management practices. Content & Communications: Develop and promote public-facing content (blog posts, op-eds, communication materials) and support external community engagement to advance B Lab Standards and mission. About You We encourage you to apply if you have the following: Bachelor's degree, with a preference for a Master's degree, spanning subject areas including sustainable or international development, or other social sciences that intersect with sustainable business practices At least 7 years in a role providing specific experience in relevant issues of social impact and business performance, including topics such as: Job Quality/Labor; Justice, Equity, Diversity, and Inclusion (JEDI); Business and Human Rights; Living Wage; and Supply Chain Management Technical expertise and strong critical thinking skills in the social areas of business sustainability and impact management performance Direct and demonstrable experience with developing, reviewing, and maintaining standards, especially those associated with social impact topics Strong oral, written, and interpersonal communication skills, with the ability to confidently navigate conversations involving challenging or technical topics Effective partnership development and management experience across complex organizations Collaborative, with the ability to engage with and influence a variety of internal and external stakeholders and to anticipate the unique needs of different audiences Ability to distill complex information for diverse audiences and tailor messaging and materials to meet a variety of needs and levels of expertise Demonstrable experience with project and relationship management, with the ability and desire to tackle complex projects with a diverse set of stakeholders and deliver them in a timely and effective manner. Preference for candidates with work experience navigating social impact challenges in a diverse global context, including experience in Africa, Asia, and Latin America. Fluency in English Additionally, the following would be great to have: Experience working with or for private sector businesses, preferably in a role relevant to corporate social responsibility and/or sustainability with projects within their specialty Social audits experience conducting or supporting in audits on social impact topics Experience working in a geographically dispersed organization and collaborating effectively in a remote and fast paced environment Speaking and writing proficiency in Spanish and/or Portuguese is a plus Experience supporting and managing others, including providing ongoing coaching and professional development . click apply for full job details
B Lab
About the Team The Product Team is part of a broader group led by the Chief Standards Officer. This function includes B Lab's Standards, Assurance, Product, and Commercial portfolio. The department is tasked with developing and maintaining rigorous standards that drive meaningful change by building accessible products and commercial strategies that enable global scale. The department encompasses standards development, assurance model management, product innovation, and the commercial engine that ensures financial sustainability. The Product team at B Lab sets the direction for our core digital product, B Corp Certification. We focus on aligning with B Lab's theory of change, user needs, and delivery, ensuring work supports impact. Implementation happens through integrated, cross-functional squads that include Product Owners, Business Analysts, UX Designers, Engineers, and a Scrum Master. While Software Engineers sit in a separate department, we partner closely through shared delivery teams to plan, prioritize, and deliver together. Product Owners focus on specific feature areas, partnering closely with the Product Manager to translate product vision and strategy into prioritized plans and backlogs. The Product Manager role will support by providing strategic direction and cross-product alignment, to support Product Owners in the refinement and delivery process within their domains. Collaboration across teams is central to how we work, enabling cohesive delivery across complex systems like certification and assurance.The Product team also plays a key connective role across B Lab partnering with technology, operations, standards, and assurance to prioritize work thoughtfully and build products that drive meaningful impact at scale. About the Opportunity B Lab is seeking a Senior Product Design Manager to provide strategic leadership, stability, and coherence across the product design function supporting B Corp Certification and related product experiences in B Impact. This role is accountable for the growth of design maturity within the organization, the quality and consistency of design output, and the effectiveness of design as a trusted strategic partner to Product, Engineering, Commercial, Standards, Operations and the wider organization. This role ensures that every digital and service touchpoint is built around genuine customer needs. It elevates design and user research to first-class capabilities within B Lab. This is a leadership and management role, not a permanent squad assignment. The Manager won't be embedded in a single squad, but will actively support squads as needed, jumping in to unblock, provide direction on complex problems, and strengthen design contribution across the board. A core part of this role is shaping how design, product, and engineering work together within the shared squad model, establishing the ways of working, collaboration norms, and delivery practices that make cross-functional teams effective. Product and Experience design at B Lab is a small but growing discipline, and this role will be instrumental in building it out. You will grow and develop the team, including design and research capability, and establish how Product Design, Service Design, and Research work together as an integrated practice. This means being accountable not just for the quality of design output, but for how the function is structured, developing a customer research function, gathering and using insight to inform design decisions, and sharing what has been learned from customers to be leveraged across the organization. Core Responsibilities Design Strategy & Leadership 40% : Advocate for design's role across B Lab by raising organizational understanding of what design contributes, when it should be involved, and how design maturity improves product outcomes. This includes educating non-design leaders, embedding design earlier in discovery, and making the value of design visible through outcomes, not just outputs. Lead and grow a high-performing design and research team through coaching, mentoring, hiring, and career development Establish clear ways of working, decision-making, and team responsibilities to support effective collaboration and sustainable delivery Act as the central design lead across the organization, helping prioritize requests, protect team focus, and represent design in leadership and planning discussions Partner closely with Product and Engineering leadership to align design capacity, team priorities, and delivery outcomes Foster a strong culture of craft, feedback, continuous learning, psychological safety, and user-centred design practices across the organization Product & Service Experience 30% : Own design quality and consistency across all squads by defining and maintaining clear standards for what "good" looks like Provide strategic design direction on complex, cross-squad experiences and contribute hands-on UX/UI work where needed to unblock or elevate outcomes Establish and reinforce core design practices, including how work is initiated, reviewed, handed off to engineering, and collaborated on with Product and stakeholders Champion accessibility and inclusive design standards to ensure experiences work well for a diverse, global user base across contexts and constraints Design System & Design Operations 20% : Lead the maturation and operationalisation of B Lab's design system, including establishing the standards, foundations, governance models, and contribution practices needed across all digital touchpoints Improve design operations, including Figma tooling, workflows, handoff processes, naming conventions, and team practices Partner with Product and Engineering to establish effective and consistent ways of working and oversee design QA, ensuring shipped products reflect intended designs across squads Build a culture of high-quality experience design through feedback loops, and progressive adoption as the design system matures Research & Insights - Discovery 10% : Support with Product leadership to shape and govern the product development lifecycle, establishing clear principles that connect discovery, design, and delivery, and ensuring user research and insights actively inform prioritisation and roadmap decisions In the near-to-medium term, help establish and mature the organisation's research capability. This responsibility is intended to support the formation of a more dedicated research function or peer capability over time, with the role's focus expected to evolve off of research and more heavily toward design operations, quality, and design leadership as the organisation matures About You: 7+ years of experience in product design, UX, or service design - including at least 2 years in a lead or management role Strategic Thinking: connects design decisions to product strategy and long-term user impact People Management: experience coaching, developing, and managing designers at different levels User-Centered Design (UCD): knowledge of prototyping, usability testing, and applying UCD principles to create user-friendly products that meet business objectives. Extensive experience in Lean UX Product & Interaction Design: a credible design leader with a strong practitioner background in UX/UI and interaction design, able to set the quality bar, provide authoritative design direction, and earn the trust of the team through depth of craft knowledge User Research: Ability to provide direction and development B Lab's research function, with previous hands-on experience including interviews and synthesis of findings, to drive informed product decisions. Service Design: familiarity with journey mapping, service blueprinting, and systems thinking across digital and non-digital touch points Accessibility & Inclusive Design: working knowledge of WCAG standards and a practical understanding of what inclusive, globally accessible design looks like across diverse languages, cultures, and connectivity contexts Design Operations & Systems: experience establishing or maturing design operations, including design system governance, tooling (Figma), workflows, and handoff standards Tech tools: demonstrable proficiency in Miro or FigJam, Jira, Confluence, usability testing platforms (Optimal Workshop, UseBerry or equivalent), Figma and design system tooling within Figma Collaboration & Design Thinking: brings a design thinking mindset to cross-functional work, facilitating teams through ambiguity, aligning diverse stakeholders around user needs, and turning complex problems into clear, actionable directions Communication & Negotiation: clearly communicates priorities, intent, and trade-offs across the business, working with product and organisational stakeholders to align on direction, navigate competing demands, and ensure design quality and intent are understood and championed at every level Adaptability: Navigates change and iterates based on learning and feedback Stakeholder Management: manages and champions design and customer needs across a wide stakeholder landscape, owning the design process, maintaining a clear point of view, and confidently pushing back when decisions risk compromising user experience or design intent While not required these skills and experiences would be great to have: Proficiency in service design tools . click apply for full job details
About the Team The Product Team is part of a broader group led by the Chief Standards Officer. This function includes B Lab's Standards, Assurance, Product, and Commercial portfolio. The department is tasked with developing and maintaining rigorous standards that drive meaningful change by building accessible products and commercial strategies that enable global scale. The department encompasses standards development, assurance model management, product innovation, and the commercial engine that ensures financial sustainability. The Product team at B Lab sets the direction for our core digital product, B Corp Certification. We focus on aligning with B Lab's theory of change, user needs, and delivery, ensuring work supports impact. Implementation happens through integrated, cross-functional squads that include Product Owners, Business Analysts, UX Designers, Engineers, and a Scrum Master. While Software Engineers sit in a separate department, we partner closely through shared delivery teams to plan, prioritize, and deliver together. Product Owners focus on specific feature areas, partnering closely with the Product Manager to translate product vision and strategy into prioritized plans and backlogs. The Product Manager role will support by providing strategic direction and cross-product alignment, to support Product Owners in the refinement and delivery process within their domains. Collaboration across teams is central to how we work, enabling cohesive delivery across complex systems like certification and assurance.The Product team also plays a key connective role across B Lab partnering with technology, operations, standards, and assurance to prioritize work thoughtfully and build products that drive meaningful impact at scale. About the Opportunity B Lab is seeking a Senior Product Design Manager to provide strategic leadership, stability, and coherence across the product design function supporting B Corp Certification and related product experiences in B Impact. This role is accountable for the growth of design maturity within the organization, the quality and consistency of design output, and the effectiveness of design as a trusted strategic partner to Product, Engineering, Commercial, Standards, Operations and the wider organization. This role ensures that every digital and service touchpoint is built around genuine customer needs. It elevates design and user research to first-class capabilities within B Lab. This is a leadership and management role, not a permanent squad assignment. The Manager won't be embedded in a single squad, but will actively support squads as needed, jumping in to unblock, provide direction on complex problems, and strengthen design contribution across the board. A core part of this role is shaping how design, product, and engineering work together within the shared squad model, establishing the ways of working, collaboration norms, and delivery practices that make cross-functional teams effective. Product and Experience design at B Lab is a small but growing discipline, and this role will be instrumental in building it out. You will grow and develop the team, including design and research capability, and establish how Product Design, Service Design, and Research work together as an integrated practice. This means being accountable not just for the quality of design output, but for how the function is structured, developing a customer research function, gathering and using insight to inform design decisions, and sharing what has been learned from customers to be leveraged across the organization. Core Responsibilities Design Strategy & Leadership 40% : Advocate for design's role across B Lab by raising organizational understanding of what design contributes, when it should be involved, and how design maturity improves product outcomes. This includes educating non-design leaders, embedding design earlier in discovery, and making the value of design visible through outcomes, not just outputs. Lead and grow a high-performing design and research team through coaching, mentoring, hiring, and career development Establish clear ways of working, decision-making, and team responsibilities to support effective collaboration and sustainable delivery Act as the central design lead across the organization, helping prioritize requests, protect team focus, and represent design in leadership and planning discussions Partner closely with Product and Engineering leadership to align design capacity, team priorities, and delivery outcomes Foster a strong culture of craft, feedback, continuous learning, psychological safety, and user-centred design practices across the organization Product & Service Experience 30% : Own design quality and consistency across all squads by defining and maintaining clear standards for what "good" looks like Provide strategic design direction on complex, cross-squad experiences and contribute hands-on UX/UI work where needed to unblock or elevate outcomes Establish and reinforce core design practices, including how work is initiated, reviewed, handed off to engineering, and collaborated on with Product and stakeholders Champion accessibility and inclusive design standards to ensure experiences work well for a diverse, global user base across contexts and constraints Design System & Design Operations 20% : Lead the maturation and operationalisation of B Lab's design system, including establishing the standards, foundations, governance models, and contribution practices needed across all digital touchpoints Improve design operations, including Figma tooling, workflows, handoff processes, naming conventions, and team practices Partner with Product and Engineering to establish effective and consistent ways of working and oversee design QA, ensuring shipped products reflect intended designs across squads Build a culture of high-quality experience design through feedback loops, and progressive adoption as the design system matures Research & Insights - Discovery 10% : Support with Product leadership to shape and govern the product development lifecycle, establishing clear principles that connect discovery, design, and delivery, and ensuring user research and insights actively inform prioritisation and roadmap decisions In the near-to-medium term, help establish and mature the organisation's research capability. This responsibility is intended to support the formation of a more dedicated research function or peer capability over time, with the role's focus expected to evolve off of research and more heavily toward design operations, quality, and design leadership as the organisation matures About You: 7+ years of experience in product design, UX, or service design - including at least 2 years in a lead or management role Strategic Thinking: connects design decisions to product strategy and long-term user impact People Management: experience coaching, developing, and managing designers at different levels User-Centered Design (UCD): knowledge of prototyping, usability testing, and applying UCD principles to create user-friendly products that meet business objectives. Extensive experience in Lean UX Product & Interaction Design: a credible design leader with a strong practitioner background in UX/UI and interaction design, able to set the quality bar, provide authoritative design direction, and earn the trust of the team through depth of craft knowledge User Research: Ability to provide direction and development B Lab's research function, with previous hands-on experience including interviews and synthesis of findings, to drive informed product decisions. Service Design: familiarity with journey mapping, service blueprinting, and systems thinking across digital and non-digital touch points Accessibility & Inclusive Design: working knowledge of WCAG standards and a practical understanding of what inclusive, globally accessible design looks like across diverse languages, cultures, and connectivity contexts Design Operations & Systems: experience establishing or maturing design operations, including design system governance, tooling (Figma), workflows, and handoff standards Tech tools: demonstrable proficiency in Miro or FigJam, Jira, Confluence, usability testing platforms (Optimal Workshop, UseBerry or equivalent), Figma and design system tooling within Figma Collaboration & Design Thinking: brings a design thinking mindset to cross-functional work, facilitating teams through ambiguity, aligning diverse stakeholders around user needs, and turning complex problems into clear, actionable directions Communication & Negotiation: clearly communicates priorities, intent, and trade-offs across the business, working with product and organisational stakeholders to align on direction, navigate competing demands, and ensure design quality and intent are understood and championed at every level Adaptability: Navigates change and iterates based on learning and feedback Stakeholder Management: manages and champions design and customer needs across a wide stakeholder landscape, owning the design process, maintaining a clear point of view, and confidently pushing back when decisions risk compromising user experience or design intent While not required these skills and experiences would be great to have: Proficiency in service design tools . click apply for full job details
