Connect Recruitment

Credit Operations Support Graduate PURPOSE SUMMARY: As a Credit Operations Specialist, you will be a key driver in our Credit Operations function. This is a rotational role designed to provide you with a 360-degree view of our operations. To ensure you gain a breadth of experience, you will rotate across different departments, mastering the end-to-end customer journey from initial contract changes to complex financial resolutions. Central to this role is a profound commitment to Customer Focus and the organisation s Consumer Duty standards. You won't just process transactions; you will ensure that every interaction results in a positive outcome, acting with integrity to put the customer s needs at the heart of our business. EXPERIENCE & QUALIFICATIONS • Education: A 2:1 BA/BSc degree (preferably in Business, though other disciplines are welcome if you can demonstrate transferable analytical skills). • Industry Knowledge: Previous experience in Automotive Finance or Consumer Finance is highly desirable. • IT Literacy: Intermediate proficiency in MS Excel and Word; experience with workflow management software is a plus. IT SKILLS PROFILE: • Excel and Word to Intermediate level • Workflow management

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business. • Adhere to formal regulatory processes and policies. • Work effectively with colleagues in support functions around the business to gain resolution to complaint. • Monitor own performance to ensure adherence to targets, deadlines and procedures. • Responsible for meeting individual performance targets and management of cases. • Participate in department/business projects to generate innovative ideas that add • Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers. • Such other duties as management may from time to time reasonably require. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: • Resolving complaints through a final response letter (Essential) • Proven track record of working with and handling complaints (Essential) • Experience of Financial Ombudsman Service complaints (Preferred) • Experience in the automotive or consumer finance industry (Preferred) • Strong telephony expertise within a contact centre or similar environment (Preferred) • Familiarity with relevant regulations and legislation (Preferred) • Minimum of A levels or equivalent IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management Workflow management

The Brand Relationship Graduate plays a crucial role in supporting the Brand Relationship team in managing our OEM partnerships within the UK market. They will assist with the pricing of Retail finance campaigns, provision of ongoing commercial reporting & analysis of brand performance, drafting of retailer communications and day-to-day interactions with our OEM contacts. This role therefore requires a diverse skillset adept at working with numerical data & mathematical calculations whilst also having strong interpersonal skills. The Brand Relationship team is the hub of commercial activity & therefore the scope of this role is far reaching & will include a variety of tasks & exposure around the wider business. This will require confidence to build close working relationships with brand partners externally as well as various internal departments. KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: Bachelor's degree Six months to a year experience withina similar role incuding data anaylsis Strong working knowledge Microsoft Excel (including formulas & graphs for data analysis), Word & PowerPoint Must have experience of working with numerical data & mathematical calculations Confident interpersonal & communication skills; ability to build working relationships Meticulous attention to detail Excellent organisational and time management skills Ability to thrive in a fast-paced environment and adapt quickly

The Trainee Solicitor will work with the General Legal Counsel to support the transformation of the business as well as provide the essential day-to-day services of an in-house solicitor across a wide range of practice areas including FCA regulation, litigation, commercial lending, employment and commercial property. They will also assist the General Legal Counsel in his role as company secretary of the four companies. We will ensure that you are given all required practical and relevant experience in various areas of law in order to help you to qualify. KNOWLEDGE, SKILLS & QUALIFICATIONS: • Law degree is essential • If qualifying via the LPC route, having completed the LPC is essential • Applicants wanting to qualify via the SQE route are also welcome to apply • Demonstrates the ability to build good relationships with various stakeholders in the business • Proven Precise drafting ability • A good strategic thinker shows an aptitude to understand how the business works and how the legal department can solve problems and support innovations • Interest in the motor industry and/or consumer credit

An exciting opportunity to gain exposure to how the business works, and the opportunity to develop sound knowledge of audit principles and an understanding of the group audit philosophy, methods and techniques. In this role you will be given the opportunity to develop your understanding of the business processes, risks and controls. The role will be supporting the Internal Audit Manager to perform and deliver end-to-end audits of different processes, risks, governance and controls as well as managing the internal audit systems and related paperwork. Desirable Skills Business knowledge advantageous Able to apply the Internal Audit conduct rules (confidentiality, integrity, competence, transparency and objectivity). Microsoft Office skills to include Excel, word and power point essential. Exposure to Accounting and operational systems desirable. Inquisitive mind to stimulate the natural disposition for quantitative analysis. Logic and determination to support the practical approach to problem solving. Shares openly ideas and opinions and not afraid to challenge and lead change in the environment as well as adjusting to it. Ability to read procedures and translate them to process mapping. Good team player Comfortable working under pressure.

An exciting opportunity to gain exposure to how the business works, and the opportunity to develop sound knowledge of audit principles and an understanding of the group audit philosophy, methods and techniques. In this role you will be given the opportunity to develop your understanding of the business processes, risks and controls. The role will be supporting the Internal Audit Manager to perform and deliver end-to-end audits of different processes, risks, governance and controls as well as managing the internal audit systems and related paperwork. Desirable Skills Business knowledge advantageous Able to apply the Internal Audit conduct rules (confidentiality, integrity, competence, transparency and objectivity). Microsoft Office skills to include Excel, word and power point essential. Exposure to Accounting and operational systems desirable. Inquisitive mind to stimulate the natural disposition for quantitative analysis. Logic and determination to support the practical approach to problem solving. Shares openly ideas and opinions and not afraid to challenge and lead change in the environment as well as adjusting to it. Ability to read procedures and translate them to process mapping. Good team player Comfortable working under pressure.