Collections Agent Location South East England, Berkshire, Windsor Job Type Permanent, Full-Time Industry Primary: Banking and Finance Secondary: Customer Service and Call Centres Salary £30,000 - £35,000 per annum plus Bonuses Benefits Bonus scheme Additional benefits package Job Description The Collections Agent is responsible for managing and recovering outstanding debts within the banking and finance sector. The role requires proactive communication with customers to negotiate repayment plans and resolve overdue accounts in a professional and courteous manner. The Collections Agent works to maintain compliance with relevant regulations and internal policies while ensuring a positive customer experience. Job Duties Contact customers via telephone, email, or written correspondence to discuss overdue payments and arrange repayment plans. Assess customers financial circumstances to offer suitable repayment options. Maintain accurate and up-to-date records of all customer interactions and payment arrangements. Monitor accounts and follow up on missed payments promptly to reduce risk of default. Collaborate with internal teams to resolve disputes or discrepancies on accounts. Ensure compliance with all relevant legislation, regulatory requirements, and company policies related to debt collection. Provide clear and concise reports on collection activities and performance metrics. Demonstrate empathy and professionalism when dealing with customers experiencing financial difficulties. Identify opportunities to improve collection processes and customer engagement methods. Required Qualifications Proven experience in debt collection, financial services, or a related customer service environment. Strong communication and negotiation skills. Ability to handle challenging conversations with tact and professionalism. Sound knowledge of relevant legislation and compliance standards within the banking and finance sector. Competent IT skills, including experience with customer relationship management systems and Microsoft Office applications. Organised with the ability to manage multiple accounts and deadlines effectively. Attention to detail and accuracy in record keeping. Education Minimum of GCSEs or equivalent qualifications, including English and Mathematics. Further education or training in finance, business administration, or a related field is advantageous. Experience At least five years of experience in collections or debt recovery within the banking, finance, or customer service sectors. Experience working with vulnerable customers or those in financial distress is beneficial. Knowledge and Skills Familiarity with debt collection practises and regulatory frameworks such as the Financial Conduct Authority guidelines. Excellent interpersonal and listening skills to build rapport and trust with customers. Strong problem-solving ability and resilience in a target-driven environment. Time management skills to prioritise workload efficiently. Capability to work independently and as part of a team. Preferred Qualifications Certification in debt collection or credit management. Previous experience using automated dialling systems and customer account management software. Knowledge of financial products and services offered by banks and lenders. Working Conditions Office-based role located in Windsor, Berkshire, with standard working hours Monday to Friday 8.30 to 5pm. Occasional requirement to work additional hours to meet deadlines or targets. Work involves frequent telephone communication and computer use. Supportive workplace environment with access to training and development opportunities.
Aug 15, 2026
Full time
Collections Agent Location South East England, Berkshire, Windsor Job Type Permanent, Full-Time Industry Primary: Banking and Finance Secondary: Customer Service and Call Centres Salary £30,000 - £35,000 per annum plus Bonuses Benefits Bonus scheme Additional benefits package Job Description The Collections Agent is responsible for managing and recovering outstanding debts within the banking and finance sector. The role requires proactive communication with customers to negotiate repayment plans and resolve overdue accounts in a professional and courteous manner. The Collections Agent works to maintain compliance with relevant regulations and internal policies while ensuring a positive customer experience. Job Duties Contact customers via telephone, email, or written correspondence to discuss overdue payments and arrange repayment plans. Assess customers financial circumstances to offer suitable repayment options. Maintain accurate and up-to-date records of all customer interactions and payment arrangements. Monitor accounts and follow up on missed payments promptly to reduce risk of default. Collaborate with internal teams to resolve disputes or discrepancies on accounts. Ensure compliance with all relevant legislation, regulatory requirements, and company policies related to debt collection. Provide clear and concise reports on collection activities and performance metrics. Demonstrate empathy and professionalism when dealing with customers experiencing financial difficulties. Identify opportunities to improve collection processes and customer engagement methods. Required Qualifications Proven experience in debt collection, financial services, or a related customer service environment. Strong communication and negotiation skills. Ability to handle challenging conversations with tact and professionalism. Sound knowledge of relevant legislation and compliance standards within the banking and finance sector. Competent IT skills, including experience with customer relationship management systems and Microsoft Office applications. Organised with the ability to manage multiple accounts and deadlines effectively. Attention to detail and accuracy in record keeping. Education Minimum of GCSEs or equivalent qualifications, including English and Mathematics. Further education or training in finance, business administration, or a related field is advantageous. Experience At least five years of experience in collections or debt recovery within the banking, finance, or customer service sectors. Experience working with vulnerable customers or those in financial distress is beneficial. Knowledge and Skills Familiarity with debt collection practises and regulatory frameworks such as the Financial Conduct Authority guidelines. Excellent interpersonal and listening skills to build rapport and trust with customers. Strong problem-solving ability and resilience in a target-driven environment. Time management skills to prioritise workload efficiently. Capability to work independently and as part of a team. Preferred Qualifications Certification in debt collection or credit management. Previous experience using automated dialling systems and customer account management software. Knowledge of financial products and services offered by banks and lenders. Working Conditions Office-based role located in Windsor, Berkshire, with standard working hours Monday to Friday 8.30 to 5pm. Occasional requirement to work additional hours to meet deadlines or targets. Work involves frequent telephone communication and computer use. Supportive workplace environment with access to training and development opportunities.
The CRM & Direct Sales Team Leader plays a key role in supporting customer retention and lifecycle management. This role is responsible for coordinating the customer database and executing targeted marketing campaigns to contact End of Contract customers and encourage renewal. Leading a small delivery team of two, the Team Leader will ensure campaigns are deployed efficiently and accurately. The successful candidate will work closely with the Brand Relationship team to deliver brand-aligned campaigns and gather customer feedback to help improve future conversion rates. Additionally, the Team Leader will drive proactive lead management, spearheading ad hoc initiatives and tactical campaigns specifically designed to optimize customer lead conversion across the business. The successful candidate will have the following skills - Experience within lead finalisation, automotive, finance, insurance, fintech, or data-rich consumer services is highly desirable (direct automotive experience is not required). A strong commercial mindset with a proven track record of converting database engagement into measurable financial results. Hands-on experience with marketing automation platforms, database segmentation, and analytics tools. Experience connecting paid acquisition channels to CRM is advantageous. Excellent written communication and copywriting skills, with the ability to tailor messaging to distinct consumer segments.
Aug 15, 2026
Full time
The CRM & Direct Sales Team Leader plays a key role in supporting customer retention and lifecycle management. This role is responsible for coordinating the customer database and executing targeted marketing campaigns to contact End of Contract customers and encourage renewal. Leading a small delivery team of two, the Team Leader will ensure campaigns are deployed efficiently and accurately. The successful candidate will work closely with the Brand Relationship team to deliver brand-aligned campaigns and gather customer feedback to help improve future conversion rates. Additionally, the Team Leader will drive proactive lead management, spearheading ad hoc initiatives and tactical campaigns specifically designed to optimize customer lead conversion across the business. The successful candidate will have the following skills - Experience within lead finalisation, automotive, finance, insurance, fintech, or data-rich consumer services is highly desirable (direct automotive experience is not required). A strong commercial mindset with a proven track record of converting database engagement into measurable financial results. Hands-on experience with marketing automation platforms, database segmentation, and analytics tools. Experience connecting paid acquisition channels to CRM is advantageous. Excellent written communication and copywriting skills, with the ability to tailor messaging to distinct consumer segments.
Job Title: Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • Educated to A Level Standard or equivalent • At least 2 years experience within a Collections, customer service role within a call centre environment preferred • Experience in the automotive or consumer finance industry preferred • Excel and Word intermediate level This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week
Aug 15, 2026
Seasonal
Job Title: Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • Educated to A Level Standard or equivalent • At least 2 years experience within a Collections, customer service role within a call centre environment preferred • Experience in the automotive or consumer finance industry preferred • Excel and Word intermediate level This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week
Position Overview As a Direct Sales and Loyalty Agent , you will serve as the primary point of contact and a vital contributor to our client s customer retention strategy. Working within an agile delivery team, your key responsibility is to engage with customers approaching their End of Contract (EOC), guiding them confidently through their options to secure contract renewals. Key Responsibilities Proactively engage with customers nearing their contract expiry to discuss renewal options and secure renewals. Utilise targeted campaigns via SMS, email, and outbound calls to convert data leads into successful contract renewals. Ensure a seamless and positive customer experience, maintaining brand consistency throughout all communications. Adhere rigorously to all regulatory requirements and internal compliance standards, including GDPR and Consumer Duty. Collaborate effectively within an agile team, adapting promptly to evolving campaign priorities and objectives. Key Knowledge, Experience and Qualifications Bachelor s degree or equivalent qualification. Proven experience in customer-facing roles such as telesales, customer retention, account management, or call centre operations; experience within automotive finance, insurance, or banking is highly desirable. Comprehensive understanding of the Consumer Credit Act and Consumer Duty regulations. Target-driven with a genuine passion for building rapport, overcoming objections, and converting leads into positive financial outcomes. Exceptional verbal and written communication skills, with the ability to provide clear explanations and draught professional, brand-aligned correspondence. Proficient in using a variety of CRM systems, telephony platforms, and Google/Microsoft Office applications, demonstrating a strong aptitude for learning new software swiftly. Meticulous attention to detail when inputting customer data and managing consent preferences in full compliance with GDPR. A resilient team member who thrives in a fast-paced environment, consistently meets deadlines, and adapts readily to changing campaign priorities. Competency and Behavioural Profile (Person Specification) Diligent and dependable. Customer-focused with a strong service ethos. Exceptional attention to detail. Effective problem-solving skills. Analytical mindset. Numerate with sound judgement. Tenacious and determined. Ability to balance empathy with assertiveness.
Aug 15, 2026
Seasonal
Position Overview As a Direct Sales and Loyalty Agent , you will serve as the primary point of contact and a vital contributor to our client s customer retention strategy. Working within an agile delivery team, your key responsibility is to engage with customers approaching their End of Contract (EOC), guiding them confidently through their options to secure contract renewals. Key Responsibilities Proactively engage with customers nearing their contract expiry to discuss renewal options and secure renewals. Utilise targeted campaigns via SMS, email, and outbound calls to convert data leads into successful contract renewals. Ensure a seamless and positive customer experience, maintaining brand consistency throughout all communications. Adhere rigorously to all regulatory requirements and internal compliance standards, including GDPR and Consumer Duty. Collaborate effectively within an agile team, adapting promptly to evolving campaign priorities and objectives. Key Knowledge, Experience and Qualifications Bachelor s degree or equivalent qualification. Proven experience in customer-facing roles such as telesales, customer retention, account management, or call centre operations; experience within automotive finance, insurance, or banking is highly desirable. Comprehensive understanding of the Consumer Credit Act and Consumer Duty regulations. Target-driven with a genuine passion for building rapport, overcoming objections, and converting leads into positive financial outcomes. Exceptional verbal and written communication skills, with the ability to provide clear explanations and draught professional, brand-aligned correspondence. Proficient in using a variety of CRM systems, telephony platforms, and Google/Microsoft Office applications, demonstrating a strong aptitude for learning new software swiftly. Meticulous attention to detail when inputting customer data and managing consent preferences in full compliance with GDPR. A resilient team member who thrives in a fast-paced environment, consistently meets deadlines, and adapts readily to changing campaign priorities. Competency and Behavioural Profile (Person Specification) Diligent and dependable. Customer-focused with a strong service ethos. Exceptional attention to detail. Effective problem-solving skills. Analytical mindset. Numerate with sound judgement. Tenacious and determined. Ability to balance empathy with assertiveness.
Our client is a dynamic organisation specialising in financial services within the luxury motor finance sector. Due to business expansion, we are seeking a Compliance Associate to support the Compliance function across a diverse range of operational, regulatory, complaints, and compliance matters. This predominantly execution-focused role involves preparing documentation, assisting with complaint and claim handling processes, liaising with internal stakeholders and external advisors, and contributing to the continuous development of internal legal and compliance frameworks. The position operates under the guidance of the Legal & Compliance lead and does not require independent decision-making on complex legal or regulatory issues. The role presents opportunities for professional development and increased responsibility over time. Role and Responsibilities: You will assist the team with various compliance-related tasks, particularly in the following areas: Contract Support Complaints & Claims Support Regulatory & Compliance Support General / Operational Tasks Qualifications, Languages and Education Requirements A (UK) law degree or equivalent qualification (bar admission is advantageous but not essential) 1 3 years experience in a legal, regulatory, or compliance role, preferably within financial services or a consumer-facing industry Experience in motor finance or the automotive sector is beneficial, though not mandatory Fluent English (written and spoken) is essential; German language skills are an advantage Proficiency in MS Office and general document management tools Basic knowledge or initial exposure to: - Complaints and claims handling procedures - FCA Handbook, particularly DISP - UK consumer protection legislation - Data protection (UK GDPR / Data Protection Act 2018) Preferred Skills Experience drafting and reviewing documents or supporting contract management processes Ability to coordinate effectively with internal teams and, where relevant, external legal advisers Strong attention to detail with a methodical and organised approach to work Capability to prioritise and manage multiple tasks in a fast-paced environment Analytical mindset with an interest in financial and commercial matters Proactive, dependable team player with a strong desire to learn and develop Excellent communication skills, able to clearly summarise and present information to non-legal stakeholders Ability to perform well under pressure and meet regulatory and operational deadlines Applicants must have full right to work in the UK.
Aug 15, 2026
Full time
Our client is a dynamic organisation specialising in financial services within the luxury motor finance sector. Due to business expansion, we are seeking a Compliance Associate to support the Compliance function across a diverse range of operational, regulatory, complaints, and compliance matters. This predominantly execution-focused role involves preparing documentation, assisting with complaint and claim handling processes, liaising with internal stakeholders and external advisors, and contributing to the continuous development of internal legal and compliance frameworks. The position operates under the guidance of the Legal & Compliance lead and does not require independent decision-making on complex legal or regulatory issues. The role presents opportunities for professional development and increased responsibility over time. Role and Responsibilities: You will assist the team with various compliance-related tasks, particularly in the following areas: Contract Support Complaints & Claims Support Regulatory & Compliance Support General / Operational Tasks Qualifications, Languages and Education Requirements A (UK) law degree or equivalent qualification (bar admission is advantageous but not essential) 1 3 years experience in a legal, regulatory, or compliance role, preferably within financial services or a consumer-facing industry Experience in motor finance or the automotive sector is beneficial, though not mandatory Fluent English (written and spoken) is essential; German language skills are an advantage Proficiency in MS Office and general document management tools Basic knowledge or initial exposure to: - Complaints and claims handling procedures - FCA Handbook, particularly DISP - UK consumer protection legislation - Data protection (UK GDPR / Data Protection Act 2018) Preferred Skills Experience drafting and reviewing documents or supporting contract management processes Ability to coordinate effectively with internal teams and, where relevant, external legal advisers Strong attention to detail with a methodical and organised approach to work Capability to prioritise and manage multiple tasks in a fast-paced environment Analytical mindset with an interest in financial and commercial matters Proactive, dependable team player with a strong desire to learn and develop Excellent communication skills, able to clearly summarise and present information to non-legal stakeholders Ability to perform well under pressure and meet regulatory and operational deadlines Applicants must have full right to work in the UK.
You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business. • Adhere to formal regulatory processes and policies. • Work effectively with colleagues in support functions around the business to gain resolution to complaint. • Monitor own performance to ensure adherence to targets, deadlines and procedures. • Responsible for meeting individual performance targets and management of cases. • Participate in department/business projects to generate innovative ideas that add • Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers. • Such other duties as management may from time to time reasonably require. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: • Resolving complaints through a final response letter (Essential) • Proven track record of working with and handling complaints (Essential) • Experience of Financial Ombudsman Service complaints (Preferred) • Experience in the automotive or consumer finance industry (Preferred) • Strong telephony expertise within a contact centre or similar environment (Preferred) • Familiarity with relevant regulations and legislation (Preferred) • Minimum of A levels or equivalent IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management Workflow management
Aug 14, 2026
Seasonal
You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values. PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Liaise professionally with Retailers and Manufacturer teams as appropriate. • Respond to the Financial Ombudsman Service timely and appropriately. • Update the Contract Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business. • Adhere to formal regulatory processes and policies. • Work effectively with colleagues in support functions around the business to gain resolution to complaint. • Monitor own performance to ensure adherence to targets, deadlines and procedures. • Responsible for meeting individual performance targets and management of cases. • Participate in department/business projects to generate innovative ideas that add • Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers. • Such other duties as management may from time to time reasonably require. KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: • Resolving complaints through a final response letter (Essential) • Proven track record of working with and handling complaints (Essential) • Experience of Financial Ombudsman Service complaints (Preferred) • Experience in the automotive or consumer finance industry (Preferred) • Strong telephony expertise within a contact centre or similar environment (Preferred) • Familiarity with relevant regulations and legislation (Preferred) • Minimum of A levels or equivalent IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management Workflow management
Job Title: Business Development Executive Working the Windsor office and conducting site visits across England and Wales Overview: 1. You will be conducting site visits to potential borrowers at their place of business to assess if we are proceeding to a lending decision. 2. You will be assessing director behaviour, business sector and collating any further documentation required to determine your final lending decision. 3. You will be looking at the risks involved with the business and put these factors towards the lending decision. 4. The information that is gathered at the underwriting stage will also support you to conduct the visit. 5. You will be required to present the site visit findings to the Loan Sales Manager along with your business decision as to whether we should approve the lending decision. 6. You will be required to build a business relationship with the director(s) you meet during your site visits to enable a solid line of communication. You be required to make contact directly with the director(s) to confirm, re-arrange and ensure that the director has all necessary documents and proof prepared for their visit. 7. A strong understanding of commercial lending, risk assessment and financial analysis is required. 8. Absolute professionalism whilst representing the company is essential. 9. Strong time management is vital in this role. Role Responsibilities • Support the underwriting team by underwriting cases when you are not out on the road. • Maintain an understanding of and comply with all relevant lending regulations, including those from financial regulatory bodies and internal lending policies. • Upon completion of the site visit, ensure you carry out a post visit meeting with the Loan Sales Manager, at this stage you must ensure you raise any red flags/ concerns regarding the business we are considering lending to. • Evaluate creditworthiness and risks of loan applicants by analysing financial data including income, financial statements, and collateral when underwriting cases. • Provide excellent customer service by promptly responding to questions and concerns from loan applicants, explaining the loan application process, and communicating decisions effectively. • Keep yourself updated on loan products, underwriting standards, and collections procedures. • Ensure all documentation and ID Verification checks are prepared and completed to a satisfactory standard before submitting the case to the lending department. • Be able to operate with proficiency CRM systems and keep accurate notes and documentation. • Make it your responsibility to know your customers. Requirements: • Use of own car as you will be required to drive to our customers (monthly car allowance). • Confident, friendly and a professional manner is required at all times as you will representing the company when onsite visits. • Excellent interpersonal and communication skills. • Excellent analytical and decision-making abilities. • Knowledge of loan compliance and regulatory standards.
Aug 13, 2026
Full time
Job Title: Business Development Executive Working the Windsor office and conducting site visits across England and Wales Overview: 1. You will be conducting site visits to potential borrowers at their place of business to assess if we are proceeding to a lending decision. 2. You will be assessing director behaviour, business sector and collating any further documentation required to determine your final lending decision. 3. You will be looking at the risks involved with the business and put these factors towards the lending decision. 4. The information that is gathered at the underwriting stage will also support you to conduct the visit. 5. You will be required to present the site visit findings to the Loan Sales Manager along with your business decision as to whether we should approve the lending decision. 6. You will be required to build a business relationship with the director(s) you meet during your site visits to enable a solid line of communication. You be required to make contact directly with the director(s) to confirm, re-arrange and ensure that the director has all necessary documents and proof prepared for their visit. 7. A strong understanding of commercial lending, risk assessment and financial analysis is required. 8. Absolute professionalism whilst representing the company is essential. 9. Strong time management is vital in this role. Role Responsibilities • Support the underwriting team by underwriting cases when you are not out on the road. • Maintain an understanding of and comply with all relevant lending regulations, including those from financial regulatory bodies and internal lending policies. • Upon completion of the site visit, ensure you carry out a post visit meeting with the Loan Sales Manager, at this stage you must ensure you raise any red flags/ concerns regarding the business we are considering lending to. • Evaluate creditworthiness and risks of loan applicants by analysing financial data including income, financial statements, and collateral when underwriting cases. • Provide excellent customer service by promptly responding to questions and concerns from loan applicants, explaining the loan application process, and communicating decisions effectively. • Keep yourself updated on loan products, underwriting standards, and collections procedures. • Ensure all documentation and ID Verification checks are prepared and completed to a satisfactory standard before submitting the case to the lending department. • Be able to operate with proficiency CRM systems and keep accurate notes and documentation. • Make it your responsibility to know your customers. Requirements: • Use of own car as you will be required to drive to our customers (monthly car allowance). • Confident, friendly and a professional manner is required at all times as you will representing the company when onsite visits. • Excellent interpersonal and communication skills. • Excellent analytical and decision-making abilities. • Knowledge of loan compliance and regulatory standards.
Job Description: We are seeking a detail-oriented and organised individual to join our Legal Administration Team as a This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases. Key Responsibilities: Complaint Logging Document Handling: Customer Data Management: Case Entry Case Uploading & Acknowledgment: Master Commission Spreadsheet Management: Efficiency & Accuracy: Key Requirements: Proven experience in administrative roles, preferably in a legal or complaints management environment. Familiarity with logging systems, such as Respond or similar case management software. Strong organisational skills and the ability to handle multiple cases simultaneously. Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems) Excellent written and verbal communication skills to effectively request missing information and communicate with internal teams and external partners. Ability to meet a daily minimum requirement of 50 logged cases with accuracy and efficiency. Strong attention to detail and commitment to ensuring the accurate handling of complaints. Additional Information: This is a full-time role, and the minimum requirement is to log 50 cases daily per administrator. The position is based in a fast-paced legal team, and the successful candidate must be able to adapt to evolving systems and workflows. Ongoing Temp HYBRID 2 days WFH
Aug 12, 2026
Seasonal
Job Description: We are seeking a detail-oriented and organised individual to join our Legal Administration Team as a This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases. Key Responsibilities: Complaint Logging Document Handling: Customer Data Management: Case Entry Case Uploading & Acknowledgment: Master Commission Spreadsheet Management: Efficiency & Accuracy: Key Requirements: Proven experience in administrative roles, preferably in a legal or complaints management environment. Familiarity with logging systems, such as Respond or similar case management software. Strong organisational skills and the ability to handle multiple cases simultaneously. Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems) Excellent written and verbal communication skills to effectively request missing information and communicate with internal teams and external partners. Ability to meet a daily minimum requirement of 50 logged cases with accuracy and efficiency. Strong attention to detail and commitment to ensuring the accurate handling of complaints. Additional Information: This is a full-time role, and the minimum requirement is to log 50 cases daily per administrator. The position is based in a fast-paced legal team, and the successful candidate must be able to adapt to evolving systems and workflows. Ongoing Temp HYBRID 2 days WFH
Job Title: Senior Compliance Manager Contract Type: Permanent Location: Sleugh Reports to: Head of Compliance JOB OVERVIEW The Senior Compliance Manager supports the Head of Compliance & MLRO in implementing and maintaining the Company s Compliance Framework across all UK entities. This role provides day-to-day leadership of the Compliance function, acting as the primary operational lead for compliance oversight activities, intermediary oversight, compliance monitoring, and regulatory implementation. The Senior Compliance Manager will deputise for the Head of Compliance when appropriate and ensure the effective delivery of compliance initiatives throughout the business. The position operates on a hybrid basis (two days remote working), combining strategic oversight with operational leadership. Regular travel across the UK is required to support Regional Compliance Managers, conduct compliance reviews, engage with business stakeholders and retailers, and represent the Compliance function as needed. KNOWLEDGE, EXPERIENCE & QUALIFICATIONS Degree-level education preferably a Bachelor's degree in Finance, Risk Management, Business Administration, or a related discipline. Extensive experience within a Compliance, Risk, or Internal Audit function in Financial Services. Comprehensive knowledge of FCA regulations, Consumer Duty, and the UK regulatory framework. Proven experience in intermediary oversight and second-line compliance monitoring. Demonstrated success in leading compliance reviews and managing regulatory remediation activities. Experience in managing and developing teams to achieve high performance. Exceptional stakeholder management skills with the ability to influence across all organisational levels. Strong written communication skills, including preparing reports for senior management and governance committees. Excellent organisational skills with the ability to prioritise and manage multiple tasks effectively. Willingness and ability to travel extensively across the UK. A full UK driving licence is essential. Commitment to fostering collaboration and supporting colleagues development. CORE COMPETENCIES Proven leadership and people management capabilities. Sound judgement and decisive decision-making skills. Commercially astute with a practical approach to regulatory compliance. Ability to influence and challenge constructively and diplomatically. High levels of integrity and professionalism. Strong analytical and problem-solving skills. Comfortable working in a fast-paced regulatory environment. Ability to manage competing priorities and perform under pressure. Collaborative and approachable leadership style. Passion for developing individuals and enhancing organisational capability.
Aug 10, 2026
Full time
Job Title: Senior Compliance Manager Contract Type: Permanent Location: Sleugh Reports to: Head of Compliance JOB OVERVIEW The Senior Compliance Manager supports the Head of Compliance & MLRO in implementing and maintaining the Company s Compliance Framework across all UK entities. This role provides day-to-day leadership of the Compliance function, acting as the primary operational lead for compliance oversight activities, intermediary oversight, compliance monitoring, and regulatory implementation. The Senior Compliance Manager will deputise for the Head of Compliance when appropriate and ensure the effective delivery of compliance initiatives throughout the business. The position operates on a hybrid basis (two days remote working), combining strategic oversight with operational leadership. Regular travel across the UK is required to support Regional Compliance Managers, conduct compliance reviews, engage with business stakeholders and retailers, and represent the Compliance function as needed. KNOWLEDGE, EXPERIENCE & QUALIFICATIONS Degree-level education preferably a Bachelor's degree in Finance, Risk Management, Business Administration, or a related discipline. Extensive experience within a Compliance, Risk, or Internal Audit function in Financial Services. Comprehensive knowledge of FCA regulations, Consumer Duty, and the UK regulatory framework. Proven experience in intermediary oversight and second-line compliance monitoring. Demonstrated success in leading compliance reviews and managing regulatory remediation activities. Experience in managing and developing teams to achieve high performance. Exceptional stakeholder management skills with the ability to influence across all organisational levels. Strong written communication skills, including preparing reports for senior management and governance committees. Excellent organisational skills with the ability to prioritise and manage multiple tasks effectively. Willingness and ability to travel extensively across the UK. A full UK driving licence is essential. Commitment to fostering collaboration and supporting colleagues development. CORE COMPETENCIES Proven leadership and people management capabilities. Sound judgement and decisive decision-making skills. Commercially astute with a practical approach to regulatory compliance. Ability to influence and challenge constructively and diplomatically. High levels of integrity and professionalism. Strong analytical and problem-solving skills. Comfortable working in a fast-paced regulatory environment. Ability to manage competing priorities and perform under pressure. Collaborative and approachable leadership style. Passion for developing individuals and enhancing organisational capability.
An exciting opportunity to gain exposure to how the business works, and the opportunity to develop sound knowledge of audit principles and an understanding of the group audit philosophy, methods and techniques. In this role you will be given the opportunity to develop your understanding of the business processes, risks and controls. The role will be supporting the Internal Audit Manager to perform and deliver end-to-end audits of different processes, risks, governance and controls as well as managing the internal audit systems and related paperwork. Desirable Skills Business knowledge advantageous Able to apply the Internal Audit conduct rules (confidentiality, integrity, competence, transparency and objectivity). Microsoft Office skills to include Excel, word and power point essential. Exposure to Accounting and operational systems desirable. Inquisitive mind to stimulate the natural disposition for quantitative analysis. Logic and determination to support the practical approach to problem solving. Shares openly ideas and opinions and not afraid to challenge and lead change in the environment as well as adjusting to it. Ability to read procedures and translate them to process mapping. Good team player Comfortable working under pressure.
Oct 06, 2025
Full time
An exciting opportunity to gain exposure to how the business works, and the opportunity to develop sound knowledge of audit principles and an understanding of the group audit philosophy, methods and techniques. In this role you will be given the opportunity to develop your understanding of the business processes, risks and controls. The role will be supporting the Internal Audit Manager to perform and deliver end-to-end audits of different processes, risks, governance and controls as well as managing the internal audit systems and related paperwork. Desirable Skills Business knowledge advantageous Able to apply the Internal Audit conduct rules (confidentiality, integrity, competence, transparency and objectivity). Microsoft Office skills to include Excel, word and power point essential. Exposure to Accounting and operational systems desirable. Inquisitive mind to stimulate the natural disposition for quantitative analysis. Logic and determination to support the practical approach to problem solving. Shares openly ideas and opinions and not afraid to challenge and lead change in the environment as well as adjusting to it. Ability to read procedures and translate them to process mapping. Good team player Comfortable working under pressure.
An exciting opportunity to gain exposure to how the business works, and the opportunity to develop sound knowledge of audit principles and an understanding of the group audit philosophy, methods and techniques. In this role you will be given the opportunity to develop your understanding of the business processes, risks and controls. The role will be supporting the Internal Audit Manager to perform and deliver end-to-end audits of different processes, risks, governance and controls as well as managing the internal audit systems and related paperwork. Desirable Skills Business knowledge advantageous Able to apply the Internal Audit conduct rules (confidentiality, integrity, competence, transparency and objectivity). Microsoft Office skills to include Excel, word and power point essential. Exposure to Accounting and operational systems desirable. Inquisitive mind to stimulate the natural disposition for quantitative analysis. Logic and determination to support the practical approach to problem solving. Shares openly ideas and opinions and not afraid to challenge and lead change in the environment as well as adjusting to it. Ability to read procedures and translate them to process mapping. Good team player Comfortable working under pressure.
Sep 23, 2025
Full time
An exciting opportunity to gain exposure to how the business works, and the opportunity to develop sound knowledge of audit principles and an understanding of the group audit philosophy, methods and techniques. In this role you will be given the opportunity to develop your understanding of the business processes, risks and controls. The role will be supporting the Internal Audit Manager to perform and deliver end-to-end audits of different processes, risks, governance and controls as well as managing the internal audit systems and related paperwork. Desirable Skills Business knowledge advantageous Able to apply the Internal Audit conduct rules (confidentiality, integrity, competence, transparency and objectivity). Microsoft Office skills to include Excel, word and power point essential. Exposure to Accounting and operational systems desirable. Inquisitive mind to stimulate the natural disposition for quantitative analysis. Logic and determination to support the practical approach to problem solving. Shares openly ideas and opinions and not afraid to challenge and lead change in the environment as well as adjusting to it. Ability to read procedures and translate them to process mapping. Good team player Comfortable working under pressure.
