SCUK Compliance Manager Country: United Kingdom Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for a Compliance Manager to join our team, working on a hybrid basis in Redhill, Surrey (with at least 3 days a week in the office). Reporting to the Head of Regulatory Compliance & DMLRO you will be accountable for the oversight of second line of defence compliance matters across the business. Please note: Fully remote workers will not be considered The closing date for this role will be end of day, Monday 15th June 2026 Responsibilities will include: Assist in day-to-day management of compliance matters as SME within the business Provide leadership to all junior members of the team Help the department meet its internal SLAs Ensure appropriate and timely engagement with internal and external stakeholders Assist the Head of Regulatory Compliance & DMLRO and other senior compliance stakeholders when required Work with other Compliance Managers to ensure department goals are met Build upon internal relationships and those within San UK and SCF Madrid to build a collaborative working environment Escalate any areas of concern in accordance with established Governance Support business projects and initiatives (within the department and across the organisation), from a second line compliance perspective and act as a team player Keep up to date with industry best practice relating to compliance and regulatory risk Take responsibility and actively manage any RCSA requirements relevant to your areas of responsibility In conjunction with other Compliance Managers, produce high quality MI for relevant committees Be an advocate for a good culture across SCUK including actively promoting a good compliance culture Other responsibilities of the role will include: Risk Management & Oversight Reputational Risk Conduct Risk Compliance Working Program Reporting / MI Responsible Banking Product Oversight Data Protection Customer Journey Vulnerable Customers Compliance Culture Training Governance Management What we're looking for: A compliance (or other relevant) qualification Extensive compliance related work experience, with knowledge of compliance issues within consumer credit Conduct, compliance and reputational risk experience Experience with customer journey oversight A good knowledge of current UK regulation affecting the business and industry Experience with effectively implementing change Developed knowledge of FCA regulations and rule books Previous, demonstrable, line management experience Previous experience and understanding of the Motor Finance sector A good knowledge of current UK regulation affecting the business and industry Strong organisational skills and flexibility to adapt to a changing environment A need for accuracy and an eye for detail Strong analytical skills Excellent communication skills, with the ability to influence and build relationships Ability to meet aggressive deadlines Well-developed report writing and I.T. skills Digital awareness and competency We have a range of benefits available which include: Competitive salary of £56,000 - £65,000 (dependent on experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday - Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Jun 11, 2026
Full time
SCUK Compliance Manager Country: United Kingdom Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for a Compliance Manager to join our team, working on a hybrid basis in Redhill, Surrey (with at least 3 days a week in the office). Reporting to the Head of Regulatory Compliance & DMLRO you will be accountable for the oversight of second line of defence compliance matters across the business. Please note: Fully remote workers will not be considered The closing date for this role will be end of day, Monday 15th June 2026 Responsibilities will include: Assist in day-to-day management of compliance matters as SME within the business Provide leadership to all junior members of the team Help the department meet its internal SLAs Ensure appropriate and timely engagement with internal and external stakeholders Assist the Head of Regulatory Compliance & DMLRO and other senior compliance stakeholders when required Work with other Compliance Managers to ensure department goals are met Build upon internal relationships and those within San UK and SCF Madrid to build a collaborative working environment Escalate any areas of concern in accordance with established Governance Support business projects and initiatives (within the department and across the organisation), from a second line compliance perspective and act as a team player Keep up to date with industry best practice relating to compliance and regulatory risk Take responsibility and actively manage any RCSA requirements relevant to your areas of responsibility In conjunction with other Compliance Managers, produce high quality MI for relevant committees Be an advocate for a good culture across SCUK including actively promoting a good compliance culture Other responsibilities of the role will include: Risk Management & Oversight Reputational Risk Conduct Risk Compliance Working Program Reporting / MI Responsible Banking Product Oversight Data Protection Customer Journey Vulnerable Customers Compliance Culture Training Governance Management What we're looking for: A compliance (or other relevant) qualification Extensive compliance related work experience, with knowledge of compliance issues within consumer credit Conduct, compliance and reputational risk experience Experience with customer journey oversight A good knowledge of current UK regulation affecting the business and industry Experience with effectively implementing change Developed knowledge of FCA regulations and rule books Previous, demonstrable, line management experience Previous experience and understanding of the Motor Finance sector A good knowledge of current UK regulation affecting the business and industry Strong organisational skills and flexibility to adapt to a changing environment A need for accuracy and an eye for detail Strong analytical skills Excellent communication skills, with the ability to influence and build relationships Ability to meet aggressive deadlines Well-developed report writing and I.T. skills Digital awareness and competency We have a range of benefits available which include: Competitive salary of £56,000 - £65,000 (dependent on experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday - Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK Dealer Contact Centre & Funding Advisor (12 month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and is one of the UK's Leading Motor Finance companies providing finance to a network of dealerships throughout the UK. We are currently looking for a Dealer Contact Centre & Funding Advisor to join our New Business team in a hybrid role (working 3 days a week in the office), on a 12 month fixed term contract basis. In this role you will be responsible for ensuring telephone calls from Motor Dealers/brokers are answered professionally, transferring inbound calls to the appropriate teams across operational areas and processing finance applications proposed within delegated mandate authority. You will ensure inbound calls are answered within agreed Service Level Agreements (SLA's), that all Regulatory and Compliance requirements are adhered to and that Consumer Duty principals are always maintained. You will also; respond to queries via email, ensuring signed/completed documentation from our introducers is paid out and ensure the GI error queue is worked within its SLA. We have a range of benefits available which include: Competitive salary circa. £27,000 (dependent on experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Responsibilities will include: Handling inbound telephone queries from supporting dealers and internal sales staff Processing Funding documents by checking all funding documentation is received and meets Regulatory and Legal requirements Identifying potential fraudulent proofs and false identities & liaising with the Fraud/Financial Crime team Providing appropriate advice to resolve dealer queries or requests verbally and in writing Liaising with field-based Sales staff, Dealers and other business areas Managing all incoming post and department mailbox within SLA Managing all Generic Interface errors within SLA Supporting the Leisure & Specialist Funding & DCC team Working deals for Ltd Companies and Business Partnerships Working the Funding Online referral queue to resolve problems and enable the deal to be funded Identifying Vulnerable customers via dealer partners Adhering to all Compliance & Regulatory controls including GDPR Dealing with or escalate any identified risks in relation to SCUK risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework We're looking for someone who: Has excellent communication skills and an excellent telephone manner Is a proactive team player and able to work on their own initiative Is self-motivated and enthusiastic Has strong computer literacy and numeracy skills Has a decisive and inquisitive manner Has the ability to work under pressure and to tight deadlines Has Call/Contact centre/telephone-based experience (desirable but not essential) Strong influencing and negotiating skills (desirable but not essential) Other things you need to know: The hours of work will be 35 hours per week, Monday to Friday 9-5 with one late shift 11-7 in 4 and 1 weekend in 4 with lieu days Thursday and Friday the following week. You will also be required to work 2 bank holidays a year. This role is a hybrid role requiring a minimum of 3 days in the office, but the first 6 months will require full time onsite training in the office. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Jun 11, 2026
Full time
SCUK Dealer Contact Centre & Funding Advisor (12 month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and is one of the UK's Leading Motor Finance companies providing finance to a network of dealerships throughout the UK. We are currently looking for a Dealer Contact Centre & Funding Advisor to join our New Business team in a hybrid role (working 3 days a week in the office), on a 12 month fixed term contract basis. In this role you will be responsible for ensuring telephone calls from Motor Dealers/brokers are answered professionally, transferring inbound calls to the appropriate teams across operational areas and processing finance applications proposed within delegated mandate authority. You will ensure inbound calls are answered within agreed Service Level Agreements (SLA's), that all Regulatory and Compliance requirements are adhered to and that Consumer Duty principals are always maintained. You will also; respond to queries via email, ensuring signed/completed documentation from our introducers is paid out and ensure the GI error queue is worked within its SLA. We have a range of benefits available which include: Competitive salary circa. £27,000 (dependent on experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Responsibilities will include: Handling inbound telephone queries from supporting dealers and internal sales staff Processing Funding documents by checking all funding documentation is received and meets Regulatory and Legal requirements Identifying potential fraudulent proofs and false identities & liaising with the Fraud/Financial Crime team Providing appropriate advice to resolve dealer queries or requests verbally and in writing Liaising with field-based Sales staff, Dealers and other business areas Managing all incoming post and department mailbox within SLA Managing all Generic Interface errors within SLA Supporting the Leisure & Specialist Funding & DCC team Working deals for Ltd Companies and Business Partnerships Working the Funding Online referral queue to resolve problems and enable the deal to be funded Identifying Vulnerable customers via dealer partners Adhering to all Compliance & Regulatory controls including GDPR Dealing with or escalate any identified risks in relation to SCUK risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework We're looking for someone who: Has excellent communication skills and an excellent telephone manner Is a proactive team player and able to work on their own initiative Is self-motivated and enthusiastic Has strong computer literacy and numeracy skills Has a decisive and inquisitive manner Has the ability to work under pressure and to tight deadlines Has Call/Contact centre/telephone-based experience (desirable but not essential) Strong influencing and negotiating skills (desirable but not essential) Other things you need to know: The hours of work will be 35 hours per week, Monday to Friday 9-5 with one late shift 11-7 in 4 and 1 weekend in 4 with lieu days Thursday and Friday the following week. You will also be required to work 2 bank holidays a year. This role is a hybrid role requiring a minimum of 3 days in the office, but the first 6 months will require full time onsite training in the office. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK Customer Retention Specialist, Fixed Term Contract Country: United Kingdom The Customer Retention Specialist is responsible for engaging with customers who may be considering leaving, settling their agreement early, or experiencing financial difficulty. The role focuses on understanding each customer's individual circumstances and delivering tailored solutions that support the best possible customer outcome, including refinancing options, agreement restructuring, and long-term affordability support. By helping customers find suitable and sustainable solutions, the role aims to retain customers within their motor finance journey while supporting the commercial objectives of the business. This role requires a balance of customer focus, commercial awareness, empathy, and strong negotiation skills to achieve fair and positive outcomes for both the customer and the business, while promoting responsible and sustainable lending. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Please note the closing date for this role will be, end of day, 16th June 2026 Responsibilities will include: Proactively connect with customers who:Are considering early settlement, Voluntary Termination or refinancing externallyAre approaching the end of their PCP agreement and considering handing the vehicle back Understand customer circumstances through effective questioning and active listening Offer appropriate retention and refinance solutions, such as:Internal refinancing options to retain the customer within the businessPayment plans or restructuring options through Financial SupportContract extensions or term adjustments - reschedules Connecting customers to our preferred partners to facilitate a new vehicle contract Promote responsible refinancing by ensuring solutions are affordable and suitable for the customer's circumstances Negotiate outcomes that minimise attrition, prevent vehicle loss, and reduce financial risk Support customers through the refinance journey, including explanation of terms, affordability checks, and documentation Ensure all customer interactions are handled in line with FCA regulations, Consumer Duty, and Treating Customers Fairly (TCF) principles Accurately document all interactions, decisions, and agreements in internal systems Work towards individual and team KPIs including retention and refinance conversion Identify trends in customer behaviour and provide feedback to improve retention and refinance strategies Collaborate with underwriting, collections, and customer service teams to deliver joined-up solutions Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Maintains accurate records and follows up customer actions within agreed timeframes Manages multiple customer cases and priorities while maintaining a high standard of service. Takes a proactive approach to managing their customer leads and ensuring opportunities are not missed. Uses feedback, Peer, manager or customer to identify what is working well and where improvements can be made. Provides constructive feedback on processes, procedures, and customer journeys to support continuous improvement. Supports the development of new ways of working by sharing ideas and practical solutions based on customer experience as part of a small team Identifies trends in customer behaviour and shares insights to help improve retention and refinance strategies. Contributes to the successful development of the retention function through collaboration and knowledge sharing. Recognises opportunities to improve customer journeys and reduce poor customer outcomes Demonstrates initiative in identifying issues and suggesting practical day to day solutions to improve team performance. We have a range of benefits available which include: Competitive salary of £28k - £30k dependent on experience 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Jun 08, 2026
Full time
SCUK Customer Retention Specialist, Fixed Term Contract Country: United Kingdom The Customer Retention Specialist is responsible for engaging with customers who may be considering leaving, settling their agreement early, or experiencing financial difficulty. The role focuses on understanding each customer's individual circumstances and delivering tailored solutions that support the best possible customer outcome, including refinancing options, agreement restructuring, and long-term affordability support. By helping customers find suitable and sustainable solutions, the role aims to retain customers within their motor finance journey while supporting the commercial objectives of the business. This role requires a balance of customer focus, commercial awareness, empathy, and strong negotiation skills to achieve fair and positive outcomes for both the customer and the business, while promoting responsible and sustainable lending. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Please note the closing date for this role will be, end of day, 16th June 2026 Responsibilities will include: Proactively connect with customers who:Are considering early settlement, Voluntary Termination or refinancing externallyAre approaching the end of their PCP agreement and considering handing the vehicle back Understand customer circumstances through effective questioning and active listening Offer appropriate retention and refinance solutions, such as:Internal refinancing options to retain the customer within the businessPayment plans or restructuring options through Financial SupportContract extensions or term adjustments - reschedules Connecting customers to our preferred partners to facilitate a new vehicle contract Promote responsible refinancing by ensuring solutions are affordable and suitable for the customer's circumstances Negotiate outcomes that minimise attrition, prevent vehicle loss, and reduce financial risk Support customers through the refinance journey, including explanation of terms, affordability checks, and documentation Ensure all customer interactions are handled in line with FCA regulations, Consumer Duty, and Treating Customers Fairly (TCF) principles Accurately document all interactions, decisions, and agreements in internal systems Work towards individual and team KPIs including retention and refinance conversion Identify trends in customer behaviour and provide feedback to improve retention and refinance strategies Collaborate with underwriting, collections, and customer service teams to deliver joined-up solutions Adhering to our commitment to Consumer Duty ensuring we put our customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Maintains accurate records and follows up customer actions within agreed timeframes Manages multiple customer cases and priorities while maintaining a high standard of service. Takes a proactive approach to managing their customer leads and ensuring opportunities are not missed. Uses feedback, Peer, manager or customer to identify what is working well and where improvements can be made. Provides constructive feedback on processes, procedures, and customer journeys to support continuous improvement. Supports the development of new ways of working by sharing ideas and practical solutions based on customer experience as part of a small team Identifies trends in customer behaviour and shares insights to help improve retention and refinance strategies. Contributes to the successful development of the retention function through collaboration and knowledge sharing. Recognises opportunities to improve customer journeys and reduce poor customer outcomes Demonstrates initiative in identifying issues and suggesting practical day to day solutions to improve team performance. We have a range of benefits available which include: Competitive salary of £28k - £30k dependent on experience 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
