Foodhub

About Us Foodhub is a leading tech company specializing in EPOS and APOS solutions for the restaurant and takeaway industry. Our consumer-facing platform enables customers to order their favorite meals quickly and easily. With cutting-edge technology, exceptional customer service, and global advertising campaigns, we empower our restaurant and takeaway partners to thrive. As the sector continues to grow, we are looking for a Regional Field Support Agent to join our dynamic team. Key Responsibilities Client Relationship Management : Serve as the main point of contact for restaurant partners, nurturing strong relationships to ensure satisfaction and retention. Technical Support & Issue Resolution : Troubleshoot EPOS and APOS system issues both remotely and on-site; coordinate with technical teams for timely resolutions. Training & Onboarding : Deliver comprehensive training sessions to restaurant owners and staff, enabling effective use of our systems. Field Support & On-Site Assistance : Travel to client locations across the UK to provide hands-on technical support with minimal disruption to business operations. Sales & Upselling : Identify opportunities to improve client success by recommending additional Foodhub products and services. Cross-functional Collaboration : Work with internal teams including tech support and project departments to resolve client concerns swiftly. Customer Support : Handle inbound and outbound queries, including participation in an out-of-hours support rota. Requirements & Qualifications Experience in account management, sales, customer service, or technical support-ideally within the hospitality, restaurant, takeaway, or fast-food industry. Basic understanding of IT systems, EPOS, or APOS (training provided). Strong problem-solving skills for both hardware and software issues. Excellent communication and relationship-building skills. Self-motivated with strong organizational skills in a fast-paced environment. Willing to work flexible hours, including evenings or weekends. Comfortable with regular travel across the UK; a valid driver's license and access to a vehicle are essential. Benefits 33 days holiday (including Bank Holidays) 5 flexible Bank Holidays-work them and use the leave later in the year Holiday exchange (buy up to 5 additional days) Car allowance Employee Assistance Programme Wellness Scheme Discounted Cancer Screening Exclusive discounts via our Discount Hub Cycle to Work Scheme Gym membership contribution (up to £30/month) Will Writing Service Tech and Mobile Salary Sacrifice Scheme Heavily discounted Bupa Select Complete (Medical History Disregarded) Policy for you and your family Death in Service (Life Cover at 4x salary) Job Types: Full-time, Permanent Pay: £30,780.00 per year Benefits: Work from home Application question(s): Are you comfortable working from Sunday to Thursday- 1.00 pm to 9.00pm? Are you comfortable with a Field Based role? Experience: Account management: 2 years (required) Sales / Upselling : 1 year (required) Licence/Certification: Driving Licence & Car (required) Work authorisation: United Kingdom (required)