Irlam Associates

Assistant Store Manager We are delighted to be recruiting on behalf of a leading high-street jewellery brand for an Assistant Store Manager. Currently seeking a proactive, organised, and commercially driven Assistant Store Manager to join their successful team in their new opening at Manchester Airport.This is an exciting opportunity for a retail leader who thrives on motivating teams, delivering exceptional customer service, and ensuring smooth day-to-day store operations. If you're passionate about retail and want to work with a globally recognised brand (without the corporate feel), this could be the ideal role for you. What's in it for you? Highly competitive base salary Monthly bonus of a percentage of targets if KPI's achieved Generous team discount Annual jewellery uniform allowance to express your individuality Access to a fantastic range of perks and discounts through an online platform Wellbeing support via Retail Trust (legal, financial, emotional support) Regular incentives, team events, and recognition throughout the year About the Role You'll report directly to the Store Manager and play a key role in leading a high-performing team. Responsibilities include: Supporting and coaching the in-store team to achieve KPIs and deliver unforgettable customer experiences Leading retail operations - including stock management, scheduling, store security and sales reporting Taking ownership of the store in the manager's absence Creating an engaging, sales-driven environment through floor leadership Becoming a product expert and inspiring your team through development and motivation The Ideal Candidate Will Have: Experience in a retail leadership role (Supervisor, Assistant Manager, or similar) A proven track record of driving store performance and achieving sales targets Strong people management and communication skills A hands-on approach to coaching, motivating, and developing a team A love for stylish, quality products and a flair for visual merchandising The ability to adapt in a fast-paced, customer-focused environment BENEFITS As a valued member of the team, you'll have access to a comprehensive and competitive benefits package: Monthly bonus Jewellery uniform allowance Jewellery discount: 55% discount available in selected stores Access to an exclusive online platform Annual leave Wellness Hub Employee Assistance Programme Season ticket loan Royal London pension Company gifts Enhanced Company Sick Pay Enhanced Company Maternity Pay Enhanced Paternity Pay

£40,000 - £50,000 Hybrid - (3 days in office, 2 days WFH)DevonWe are working on a exciting opportunity with a leading UK logistics company. This is a chance to join a growing IT team the role entails designing, building, and maintain robust system integrations that support data flow between internal systems and external partners. Key Responsibilities: Design, develop, and maintain middleware data integrations across multiple systems and platforms. Extract and process data through SQL queries, APIs, and flat file formats, ensuring data integrity and accuracy. Apply business logic to transform and enrich datasets for downstream consumption. Implement secure and efficient data transmission mechanisms using appropriate integration patterns. Maintain well-documented and standardised interfaces that align with enterprise architecture principles. Collaborate with internal teams and external partners to define and deliver integration requirements. Continuously improve integration platforms and technologies, ensuring compliance with security standards. Monitor system performance and proactively identify optimisation opportunities. Provide third-line support for integration services and assist during system upgrades or transitions. Execute detailed testing and cutover plans to ensure high-quality deployments and minimal disruption. Required Experience: Minimum 2 years' experience in software or integration development, ideally using C# . Strong SQL skills with experience managing and transforming data across multiple formats. Familiarity with cloud-based integration tools (e.g. Azure Logic Apps, API Management or similar). Experience using middleware platforms such as BizTalk, Mulesoft, Boomi, or GoAnywhere. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities.

Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing

Retail Store Manager Job Title: Retail Store Manager Reports to: Direct Retail Manager Department: Direct Retail Location: Shaftesbury Store Salary: £35,000 - £38,000 per annum Bonuses: Quarterly bonuses of £500, with up to £1,000 in Q4 Hours: 10am-5pm (Monday-Saturday), 10am-4pm (Sunday), approx. 1 in 3 weekends required Contract Type: Permanent, full-time About the Role We are seeking a passionate and driven Retail Store Manager to lead our Shaftesbury store. This is a hands-on leadership role where you'll inspire a high-performing team, deliver exceptional customer experiences, and drive the commercial success of the store.If you're customer-oriented, commercially savvy, and thrive in a dynamic retail environment, this is an excellent opportunity to take ownership of a flagship store within a premium brand. Key Responsibilities Lead and motivate the team to achieve company KPIs while maintaining exceptional customer service standards. Create and manage staff rotas, ensuring payroll accuracy. Manage daily store operations, including cashing up, till reconciliation, and banking. Coach, develop, and support the store team through regular 1:1s and team briefings. Prioritise store objectives and develop strategies to maximise revenue. Organise in-store events, VIP days, and promotional activities in collaboration with the Marketing team. Create weekly business and performance reports for the Regional Manager. Oversee stock levels, liaise with merchandising teams, and maintain store presentation. Act as the first point of contact for customer queries, feedback, and escalations. Manage store social media activity to promote brand awareness. HR & Health and Safety Responsibilities Ensure the store maintains 100% Health & Safety compliance. Act as the first point of contact for store security, alarms, and incident response. Maintain accurate and up-to-date H&S documentation. Support HR with onboarding, training, and offboarding of staff. About You Education & Qualifications: Management/leadership qualifications desirable, but not essential. Experience: Minimum 2 years of retail management experience, preferably within a premium or luxury brand. Strong track record in delivering commercial success in a retail environment. Proven leadership skills and experience in managing teams. Experience with Shopify POS desirable, but not essential. Skills: Excellent communication and interpersonal skills. Strong commercial and numerical acumen. Confident with Microsoft Office, particularly Excel. Exceptional organisational skills and attention to detail. Proactive, resourceful, and adaptable in fast-paced environments. Personal Qualities: Passionate and energetic. Personable and approachable. Commercially savvy with a customer-first mindset. Reliable, self-motivated, and a strong team player.

Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing