Connells Group HQ

Job Description We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our Sequence brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills: - A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 20 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Why join us? The Connells Group is a market leading brand across The Wirral. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career. Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00744

Job Description We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!The Role:As a Property Manager you will be fully managing a portfolio of properties across our Taylors/Chappell & Matthews/Woods/RA Bennett/John Francis brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00745

Job Description Do you want to be part of something extraordinary?We're on the lookout for an enthusiastic and highly motivated Customer Service Specialist to join our dynamic team within the Lettings Department in Great Shelford. As a Customer Service Specialist, you'll play a vital role in delivering exceptional tenancy support services to our branches, landlords, and tenants-making a real impact every single day.If you're passionate about people, property, and providing top-tier service, this is your chance to thrive in a workplace that truly values you. What we can offer you as a Customer Service Specialist: Industry leading training and development Support in training towards ARLA - NFOPP qualifications Starting with 23 days holiday with additional for length of service, plus a day off for your birthday Clear career progression opportunities Collaborative, rewarding and fun environment. Team incentives 24/7 AIG Smart Health (including virtual GP) coverage for you and your family. Employee discounts and Wellness programme Key responsibilities of a Customer Service Specialist: Act as a point of contact, managing the effective resolution of queries from clients and colleagues. Dealing promptly and courteously to communication from landlords, tenants, contractors, and internal partners. Providing a first-class service to maximise customer retention. Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved. Skills and Experience required to be successful as a Customer Service Specialist: Outstanding Customer Service skills Detail oriented, organised, and solid administration skills Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CC00735

Job Description We are flexible on location and will consider applicants who can travel between Birmingham & the West Country.We are excited to be looking for an experienced Social Media Executive to manage our social media channels and campaigns. You will be responsible for developing and executing innovative social media strategies that promote our property brands, drive awareness, and foster engagement. You'll be delivering impactful social media campaigns for over a 100 known high street brands - so the ability to think on your feet and work on a number of projects at once are essential skills.Your main focus will be helping to grow a following and maintain a brand. You'll be responsible for the day-to-day creation and execution of the social media content across all of our brands to our national audience. You'll be researching and analysing social media trends to improve our social media presence and working with members of the team across various campaigns. We're also looking for someone who is super proactive in coming up with new ideas for our social media strategy too. Key Responsibilities of a Social Media Executive: Create engaging, well-written content daily Maintaining and creating a social calendar and identifying key focus areas Plan and deliver social media strategies across our social media accounts Regularly monitor and report social media stats to prove effective performance Review and report on key metrics like engagement and impressions Stay up to date on new social media tools, industry trends and developments Identify new areas of opportunity for our brands Work closely with the wider marketing team to understand wider campaign activity as well as meeting company goals of growing an audience and driving conversions Monitor competitor activity Skills required to be a successful Social Media Executive at Connells Group: Excellent knowledge of social media platforms like TikTok and Meta, and how best to use them Ability to report on social metrics A collaborative mindset, with the ability to manage multiple projects, Experience of using wider social media management platforms like Hootsuite or Brandwatch Good copywriting skills An understanding of social media trends, audience behaviour, and the latest developments in the property industry Excellent attention to detail Experience of analytics and reporting i.e. Google Analytics / Email / Social ads Research skills and ability to come up with new ideas Desirable to have a proven track record working on, and growing, social media accounts with tangible results Skills and qualifications required: Work experience in marketing or social media is desirable Strong written communication skills A good knowledge of social media platforms Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00797