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Job Description Quality Assurance Training and Competency Advisor Role Purpose The QA Training & Competency Advisor plays a critical role in ensuring Connells Group maintains the highest standards of competence and compliance across its Mortgage Services business. This position is responsible for monitoring adherence to the Training & Competence (T&C) Scheme, supporting certification requirements, and providing guidance to staff and management. The role combines advisory, compliance, and performance responsibilities to safeguard regulatory standards while driving continuous improvement and professional development. What can we offer you? Superb training and development programme with clear career progression opportunities. Group Discounts on Property Services. 25 days holiday entitlement in addition to Bank Holidays 24/7 Free Online GP. A Day off on your Birthday. Key Responsibilities: Provide advice and guidance to Mortgage Services staff to support best practices and compliance. Complete annual certification activities in line with SMCR requirements for certified business roles. Monitor adherence to the Connells Group Training & Competence (T&C) Scheme and address any failings appropriately. Review MI from first-line sales teams to evidence competence in line with the Connells Group T&C Scheme. Have a keen interest in new technology such as AI and Automation of key process Maintain accurate and timely updates to the FCA Directory for certified staff, ensuring compliance with regulated timescales. Key Competencies: Advisory Expertise - Provide clear advice and guidance to Mortgage Services staff to ensure compliance and best practices. Regulatory Awareness - Complete activities and maintain adherence to SMCR and other FCA requirements. Monitoring & Assurance - Monitor adherence to the Connells Group Training & Competence (T&C) Scheme and address failings promptly. Data & MI Analysis - Review and interpret Management Information (MI) to evidence competence and inform decision-making. Continuous Development - Take ownership of learning and development, actively seeking opportunities to enhance knowledge and skills. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.?Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.?CC00679

Job Description We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of our passionate and dedicated Lettings Insurance team.As a Lettings Insurance Administrator , you will be working for the UK s largest property services group where we serve our customers in multiple locations. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets. Responsibilities of a Lettings Insurance Administrator : Logging all support calls to demonstrate response times and resource Ensuring you have a comprehensive understanding of the current Lettings Insurance products being sold through the branch network in order that you can support and assist the branch network with any queries Processing requests for new users Following up all new users requests to ensure that Branch Managers Carrying out quality control audits on various areas of the sale of general insurance within the lettings branches, to ensure that all are compliant with the currently agreed audit matrix Assisting with the annual (and other periodic) compliance auditing of branches and colleagues to ensure that the full requirements of CPS are met Maintaining comprehensive records of the results of all quality control audits in order that these can be submitted to CPS as part of their auditing of CRL processes and sales Completing weekly dashboard, reports and general MI relating to the areas covered by your role. Monitoring the general insurance mailboxes for various products to ensure that all queries are answered promptly Compliance auditing and checks for various insurance products offered within the business Skills & Experience of a Lettings Insurance Administrator Quality Control and Auditing experience preferable First class customer service skills Excellent organisation, prioritisation and time management skills with a strong attention to detail Ability to work proactively and comfortable / excited at using their own initiative in a fast-paced environment where priorities can change regularly Strong communication, influencing and relationship skills High levels of energy, drive, enthusiasm with a passion for developing themselves and being an active and supportive member of a high performing team High level of competency in IT along with excellent written and spoken English Benefits for a Lettings Insurance Administrator: Pension scheme 23 days annual leave, increasing with service Training and career progression opportunities throughout the business Industry recognised qualifications Discount schemes covering retail, entertainment, travel and health Free on-site parking Countrywide, part of the Connells Group, is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CC00619

Job Description Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025 ?Bridgfords, part of Connells Group is looking for an enthusiastic and highly motivated Customer Service Professional to complement our Property Management Team within our Lettings Department in Manchester City Centre.As a Customer Service Administrator , you will provide property management and tenancy support services to branches, landlords and tenants. What we can offer you as a Customer Service Administrator: Be part of the largest UK property services brand with bold transformation plans. Join a collaborative team. Pension scheme. 23 days annual leave, plus an additional day off for your birthday. Career progression towards management opportunities. Employee Assistance Programme. Discount schemes covering retail, entertainment, travel and health. Family Friendly Leave including enhanced maternity and paternity leave. Key responsibilities of a Customer Service Administrator. Managing the effective resolution and disbursement of tenants' security deposits, at the end of a tenancy Arranging end-of-tenancy check-out appointments and communicating appropriately Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works Negotiating with landlords and tenants to agree deductions, within legislative timescales Identifying general maintenance or improvements to maintain the property in good order Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Skills and Experience required to be successful as a Customer Service Administrator. Passionate about delivering excellent customer service. Highly organised with strong attention to detail. A confident communicator, both written and verbal. Able to work effectively under pressure and meet deadlines. Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CC00672

Job Description Following the continued success and growth of the Connells group, we are seeking a part qualified (ACA, ACCA, CIMA, ATT, CTA) candidate to support the Tax team across all our tax compliance obligations. In return we will support the successful candidate in training in the role and completing their studies. Your responsibilities will include: Tax Compliance focusing on Corporate tax and VAT but also providing ad hoc support for PAYE queries. To prepare Corporate and Deferred tax provisions for the Group's results for internal, external financial reporting. To assist in preparation of the tax notes included in the statutory accounts for the UK Group and subsidiary companies. To prepare and submit Corporate tax returns. To assist with Quarterly Group VAT consolidation. Reconcile tax balance sheet accounts across the Group's subsidiaries. Manage Group Corporate tax provisions to facilitate quarterly payments on account. Maintain the group tax consolidation schedules Liaise with other key stakeholders throughout the Group with regard to the preparation of their annual tax packs. Assist in the Group year end tax reporting for inclusion in the Annual Group Financial Reporting pack Liaise with the Group's external auditors. Prepare detailed corporate tax returns and computations within agreed timescales; ensure the efficient and risk managed delivery of compliance using OneSource tax Software. Review corporate tax returns and computations for submission to HMRC, including transfer pricing and Corporate Interest calculations with support from the Group Tax Manager where required Liaise with the HMRC Customer Compliance manager and other members of the HMRC team to ensure smooth delivery of tax compliance obligations including claims and elections. We are looking for someone who is: Newley qualified or finalist Excellent database skills, specifically in Excel 2 years working experience in a commercial tax environment or tax practice Excellent analytical and reasoning skills User of Thomson Reuters, One Source Tax software (desirable) Desire to learn and be goal orientated Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CF00701