Countrywide HQ

Countrywide, part of Connells Group are seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide's estate agency network.We are on the lookout for a committed Arrears Coordinator to join our arrears team who shares the same passion for customer service as we do! We are looking for candidates to provide credit control and debt recovery services on residential tenancies. You will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our Landlord clients fully informed at all stages. To succeed as an Arrears Coordinator you will need to: Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative. Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers. Build strong relationships through rapport with customers and colleagues alike. Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims. Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation. What you get in return for a career as an Arrears Coordinator: Pension scheme. 23 days annual leave, increasing with service. Training and career progression opportunities throughout the business. Industry recognised qualifications. Discount schemes covering retail, entertainment, travel and health. Free on-site parking. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CF00818

Job Description Countrywide Estate Agency are looking for a Mortgage and Protection Advisor to join them in Selsdon. OTE £65,000 We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast-paced, target driven environment. What can we offer you as our Mortgage and Protection Advisor Competitive Salary OTE £65,000 Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services Transparent and fair progression structure Highly skilled and experienced management team Central Admin Support and agile IT tools to help you succeed Supportive encouraging and rewarding environment - We invest in you! All expense paid trips for top achievers Main responsibilities: Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service process, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required: Full CeMAP or industry equivalent qualification Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving license and access to your own vehicle Countrywide Mortgage Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.MS02955