INFORM RECRUITMENT LTD

Your ideas for new ways of doing things will be valued, not ignored, so you ll get to make a difference. It's the chance to make the role your own too, as it s a newly created position. You ll be responsible to take control of escalations and be trusted to manage what s a priority. You ll work as part of a small team you ll be one of 12 but there s plenty of scope to develop your career in the business that s part of a much wider group. And it's a niche sector, so lots for you to learn. The extensive benefits package includes: a 10% bonus to top up your salary, 27 days of annual leave, 10% pension, membership to a gym that s just around the corner, health insurance, group income protection, and a day off a year to take part in voluntary work of your choice. You ll also have the flexibility to work from home two days a week. The role The Senior Client Administrator will support the Business Operations Manager and play an important part within the Operations function, responsible for overseeing day-to-day operational workflows, acting as a point of escalation, and ensuring consistently high standards of service delivery, accuracy, and compliance. What will you be doing? Managing the end-to-end administration of new business, renewals, and policy-related queries. Working alongside and providing additional support when needed to the client executives. Helping to improve and streamline current processes. Dealing with escalations and supporting the resolution of risks or issues. Maintaining accurate CRM records and running MI reports. Running quality assurance and audit activities, What's required: Great technical skills experience using Excel, Google Suite and CRM systems. Data/reporting skills you love an analytical task. The confidence to ask questions asking why will be encouraged. A great eye for detail to review applications and documentation and spot any inaccuracies. People skills to support, influence and provide the very best service to clients and stakeholders. Experience working in a regulated industry or in line with strict company/industry guidelines. The business It's the only one of their kind in the UK, with an excellent reputation for providing professional and personal service to private individuals. It operates on a 37.5 hour week and you ll work Monday to Friday, 9am to 5pm. To apply Please submit your CV or contact Inform Recruitment directly.