PSPS

SALARY: £25,947.47 - £26,782.24 per annum Help local people, solve real issues, and build a rewarding career in public service. About the Role We are looking for a friendly, motivated and customer-focused Council Tax Officer to join our busy Revenues team. This is an excellent opportunity for someone who enjoys helping people, solving problems and making a positive difference to the local community. You do not need previous Council Tax experience to apply. Full training will be given, and we will support you to develop the knowledge, confidence and skills needed to succeed in the role. What you will be doing Helping residents with Council Tax enquiries by phone, email, online and face to face. Listening carefully, understanding individual circumstances and helping people find the right information or next step. Looking into account issues, changes in circumstances, discounts, exemptions, payments and recovery queries. Working accurately with information and records, while respecting confidentiality and data protection. Supporting the team to provide a helpful, fair and reliable service to residents. About you We are looking for someone who is a genuine people person who is approachable, patient and able to communicate clearly with residents from all backgrounds. You will be good at solving issues, willing to ask questions, and able to stay calm and professional when dealing with sensitive or challenging situations. The right person will be organised, willing to learn and interested in public service. If you enjoy working as part of a team and want a role where your work helps local people every day, we would like to hear from you. Training and Support Full training will be provided, including support to understand Council Tax legislation, local procedures, customer service standards and the systems used by the team. You will be supported by experienced colleagues while you build your knowledge and confidence. Why Join us? This is a chance to develop a career in local government while doing meaningful work for the community. Every day, you will help residents understand their Council Tax, resolve issues and access the support or guidance they need. Essential requirements Experience of working in a similar customer focused role. Strong written and verbal communication skills. Excellent attention to detail and accuracy. Ability to manage a varied workload and meet deadlines. Confident using IT systems, databases and Microsoft Office. Ability to remain calm and professional when dealing with difficult or vulnerable customers. A commitment to delivering excellent public service. A good standard in Maths and English. What we offer Local Government Pension Scheme. Generous annual leave entitlement. Flexible or hybrid working where available. Training and development opportunities. Supportive team environment. Employee wellbeing support. If you are organised, accurate and committed to helping residents receive a fair and efficient Council Tax service, we would welcome your application.

Are you an experienced IT professional looking to play a key role in a major digital transformation programme? The South and East Lincolnshire Councils Partnership is seeking an experienced and motivated Systems Development Officer to join a project team delivering transformational change across Boston Borough Council, South Holland District Council and East Lindsey District Council. This is a great opportunity to be involved in the migration of critical local authority services onto a shared ICT platform, supporting the continued alignment of key regulatory services including Planning, Building Control, Licensing and Environmental Health. Working as part of a multidisciplinary project team, you will play a pivotal role in the extraction, transformation, and validation of data from legacy systems, ensuring the successful migration of information into a modern shared platform. You will work closely with service leads, software suppliers and ICT professionals to help design, configure and enhance business processes, supporting the delivery of efficient and effective services across the Partnership. The role combines technical expertise with stakeholder engagement and will involve translating business requirements into practical technical solutions. You will develop database queries, reports and data analysis solutions, support system configuration and development, and contribute to the creation of forms, workflows, and automated processes. You will also assist users through the transition from legacy systems and support the ongoing development and improvement of the new platform. We are seeking an individual who can bridge the gap between technology and service delivery, with strong analytical and problem-solving skills and the ability to work collaboratively with a wide range of stakeholders. You will have: Experience in data migration, transformation, and validation. Strong Enterprise Database / Microsoft SQL skills, including the ability to extract, analyse and manipulate data from complex business systems. Experience developing reports, database queries and management information. An understanding of business processes and the ability to translate service requirements into technical solutions. Experience working on ICT, systems implementation, or digital transformation projects. Excellent organisational, communication, interpersonal and stakeholder management skills. The ability to manage competing priorities while maintaining attention to detail. Success in this role is as much about people as it is technology. We are looking for an approachable and engaging individual who enjoys working with others and building strong professional relationships. You will be self-motivated, curious and eager to learn, with the confidence to challenge existing ways of working and identify opportunities for improvement. You will have a positive, can-do attitude, excellent communication skills and the ability to support colleagues through change. Most importantly, you'll enjoy collaborating with a wide range of people, helping to turn ideas and requirements into practical solutions that make a real difference to service delivery. BENEFITS: We offer excellent terms and conditions of employment including: Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme +option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Salary sacrifice car scheme roles over 33k Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.