Crowe UK
Purpose of the role: To deliver and continuously improve technology training, digital support, and eLearning content creation for Crowe, supporting both internal teams and SME clients. This hybrid role is central to Crowe's digital transformation, blending enablement, support, innovation, and AI adoption. The postholder will act as a champion for digital and AI fluency, ensuring all staff and clients are equipped for the future. Key responsibilities include, but are not limited to: Proactive Weekly Tasks: Independently update all training materials (PowerPoint, face-to-face, eLearning) as and when departmental changes or communications occur. IT Inductions: Conduct face-to-face inductions (September/January) and offshore as required. Admin Ownership: Take full responsibility and manage the administration of September and January intakes, including MyStart sessions. Ad-hoc Training: Respond to requests and, if no material exists, create new eLearning courses (e.g., Outlook Core competencies). • Dynamics 365 Training: Deliver training, guidance and ongoing support for Dynamics 365 as it becomes a key business application. Software Testing: Participate in testing groups and provide feedback on new technology. • Stakeholder Engagement: Communicate and deliver confidently with all levels of the business, including, but not limited to trainees, staff managers and senior leaders. • Travel: Willingness to travel, sometimes intensively (e.g., 3 days/week for 2 months), with a preference for in-person delivery. Future Focus: Anticipate technology advances and Crowe's evolving needs, ensuring training and support remain relevant. Cross-Departmental Collaboration: Proactively build relationships with other departments, ensuring Enablement is included in their plans. Content & LMS Management: Own the content creation and LMS management cycle (e.g., 3-month rotation), ensuring materials are updated and communicated via regular channels. • Innovation: Actively contribute ideas to the innovation programme and embrace continuous learning. Behaviours & attributes: • Initiative & Autonomy: Works proactively, takes ownership, and is a genuine self-starter. • Adaptability & Curiosity: Comfortable with ambiguity, open to learning new tools, and willing to experiment. • Communication: Engages confidently with all members of the firm and external clients; expresses ideas clearly in person and in writing. • Collaboration: Values teamwork, shares ideas, and supports colleagues in their development. • Digital & AI Fluency: Demonstrates a genuine interest in technology, AI, and digital transformation. • Continuous Learning: Commits to ongoing professional development and keeps skills up to date. • Inclusion: Champion digital inclusion and accessibility, ensuring no one is left behind and tailoring support for different learning styles and levels. • Resilience & Tenacity: Remains motivated and engaged through challenges and change. Technical skills, experience & knowledge: • Background in technology/helpdesk/support, with a genuine interest in helping people and solving problems. • Hands-on experience with major tools: Microsoft 365, SharePoint, Articulate, Rise 360, Camtasia, and Copilot (AI). • Experience creating eLearning content for LMS platforms. • Strong initiative and autonomy-able to "pick stuff up and go with it." • Adaptability-comfortable with ambiguity and training on software that is in agile development. • Excellent communication skills, able to engage confidently with all departments and levels. • Willingness to travel and deliver training in person • Excited by technology, change, and supporting others. Required Skills & Qualifications: • Knowledge of Excel's Power Query and Power BI. • Experience using document management systems, Dynamics 365 or similar CRM platform. • Knowledge of instructional design models (ADDIE, Bloom's Taxonomy). • Experience using Articulate and RISE 360, Camtasia for eLearning content creation. • Understanding of adult learning principles and accessibility standards. About Crowe Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services. Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential. Why choose Crowe? At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you're working in statutory audit, corporate tax or you're a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be
Purpose of the role: To deliver and continuously improve technology training, digital support, and eLearning content creation for Crowe, supporting both internal teams and SME clients. This hybrid role is central to Crowe's digital transformation, blending enablement, support, innovation, and AI adoption. The postholder will act as a champion for digital and AI fluency, ensuring all staff and clients are equipped for the future. Key responsibilities include, but are not limited to: Proactive Weekly Tasks: Independently update all training materials (PowerPoint, face-to-face, eLearning) as and when departmental changes or communications occur. IT Inductions: Conduct face-to-face inductions (September/January) and offshore as required. Admin Ownership: Take full responsibility and manage the administration of September and January intakes, including MyStart sessions. Ad-hoc Training: Respond to requests and, if no material exists, create new eLearning courses (e.g., Outlook Core competencies). • Dynamics 365 Training: Deliver training, guidance and ongoing support for Dynamics 365 as it becomes a key business application. Software Testing: Participate in testing groups and provide feedback on new technology. • Stakeholder Engagement: Communicate and deliver confidently with all levels of the business, including, but not limited to trainees, staff managers and senior leaders. • Travel: Willingness to travel, sometimes intensively (e.g., 3 days/week for 2 months), with a preference for in-person delivery. Future Focus: Anticipate technology advances and Crowe's evolving needs, ensuring training and support remain relevant. Cross-Departmental Collaboration: Proactively build relationships with other departments, ensuring Enablement is included in their plans. Content & LMS Management: Own the content creation and LMS management cycle (e.g., 3-month rotation), ensuring materials are updated and communicated via regular channels. • Innovation: Actively contribute ideas to the innovation programme and embrace continuous learning. Behaviours & attributes: • Initiative & Autonomy: Works proactively, takes ownership, and is a genuine self-starter. • Adaptability & Curiosity: Comfortable with ambiguity, open to learning new tools, and willing to experiment. • Communication: Engages confidently with all members of the firm and external clients; expresses ideas clearly in person and in writing. • Collaboration: Values teamwork, shares ideas, and supports colleagues in their development. • Digital & AI Fluency: Demonstrates a genuine interest in technology, AI, and digital transformation. • Continuous Learning: Commits to ongoing professional development and keeps skills up to date. • Inclusion: Champion digital inclusion and accessibility, ensuring no one is left behind and tailoring support for different learning styles and levels. • Resilience & Tenacity: Remains motivated and engaged through challenges and change. Technical skills, experience & knowledge: • Background in technology/helpdesk/support, with a genuine interest in helping people and solving problems. • Hands-on experience with major tools: Microsoft 365, SharePoint, Articulate, Rise 360, Camtasia, and Copilot (AI). • Experience creating eLearning content for LMS platforms. • Strong initiative and autonomy-able to "pick stuff up and go with it." • Adaptability-comfortable with ambiguity and training on software that is in agile development. • Excellent communication skills, able to engage confidently with all departments and levels. • Willingness to travel and deliver training in person • Excited by technology, change, and supporting others. Required Skills & Qualifications: • Knowledge of Excel's Power Query and Power BI. • Experience using document management systems, Dynamics 365 or similar CRM platform. • Knowledge of instructional design models (ADDIE, Bloom's Taxonomy). • Experience using Articulate and RISE 360, Camtasia for eLearning content creation. • Understanding of adult learning principles and accessibility standards. About Crowe Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services. Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential. Why choose Crowe? At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you're working in statutory audit, corporate tax or you're a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be
Crowe UK
Cheltenham, Gloucestershire
Purpose of the role: This role requires a strategic and compassionate support to shape and deliver our national approach to reward, benefits, EVP and wellbeing. You'll play a pivotal role in ensuring our people feel valued, supported, and empowered to thrive-both professionally and personally. In a sector where precision, quality, performance, and people matter equally, this role ensures our professionals feel recognised, supported, and empowered to deliver excellence. This is a high-impact role that blends data-driven decision-making with human-centred design. You'll work closely with senior stakeholders, HR Business Partners, and external providers to shape a compelling employee value proposition that attracts top talent and retains our brightest minds. You'll work closely with and report into the Director of Remuneration and Recognition, HR, to help drive the changes needed and ensure the initiatives put in place are future proof to align with the growth plans of the firm. Responsibilities Reward Strategy & Delivery Support the design and implementation of a competitive, equitable reward framework aligned with organisational goals Support annual pay review and bonus cycles, ensuring fairness and transparency Benchmark compensation practices and provide insights to senior leadership Support on the annual salary benchmarking, bonuses and pay reviews Ensure reward practices support career progression and equity Benefits Management Oversee the development and administration of the employee benefits platform, working closely with the provider on maintenance and managing the annual windows, including pensions, healthcare, and flexible offerings Partner with external providers to ensure cost-effective, high-value solutions Continuously evaluate and evolve benefits to meet the changing needs of our workforce, ensuring that the EVP and the wellbeing needs of our employees are met Work with the providers of our pension governance and report to senior leadership and employees with targeted and informative pension information Wellbeing Leadership Champion a holistic wellbeing strategy that supports mental, physical, financial, and social health needs Collaborate with internal teams and external experts to deliver impactful wellbeing initiatives, webinars and content Monitor wellbeing trends and measure the programme effectiveness Develop a wellbeing strategy tailored to the demands of accountancy professionals, including mental health, burnout prevention, and work-life balance Collaborate with internal champions and external experts to deliver targeted initiatives (e.g. busy season support, financial wellbeing workshops) Monitor wellbeing metrics and report outcomes to leadership Stakeholder Engagement & Governance Act as a trusted advisor to People Business Partners and senior leaders Ensure compliance with relevant legislation and internal policies Lead cross-functional projects and contribute to national people strategy Technical skills, experience & knowledge: Organisational and administration skills. Lead on allocated work in conjunction with colleagues on strategic HR projects. Proven experience in reward, benefits, and wellbeing within a complex organisation Strong analytical skills and comfort with data, benchmarking, and reporting Deep understanding of UK employment law and regulatory frameworks Exceptional communication and stakeholder management skills Passion for creating inclusive, supportive environments where people can flourish Previous experience in using HR database systems. Excel word Required Skills & Qualifications: Minimum of 4 years experience Experience with HRIS and compensation/benefits platforms Knowledge of ED&I principles in reward and wellbeing design CIPD level 5, working towards level 7. Excellent interpersonal and communication skills. Able to make a persuasive, clear presentation of ideas both in writing and verbally, to influence others and gain acceptance; creates a positive impression on others. An ability to measure commercial risk ensuring that the correct decisions are made for the business. Experience in reward, benefits, and wellbeing within a professional services or accountancy firm Strong analytical and commercial acumen, with comfort navigating complex data and regulatory frameworks Excellent communication and stakeholder management skills, with the ability to influence at Partner level A passion for creating inclusive, high-performing environments An ability to promote the People department positively to the Firm. Crowe UK is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.
Purpose of the role: This role requires a strategic and compassionate support to shape and deliver our national approach to reward, benefits, EVP and wellbeing. You'll play a pivotal role in ensuring our people feel valued, supported, and empowered to thrive-both professionally and personally. In a sector where precision, quality, performance, and people matter equally, this role ensures our professionals feel recognised, supported, and empowered to deliver excellence. This is a high-impact role that blends data-driven decision-making with human-centred design. You'll work closely with senior stakeholders, HR Business Partners, and external providers to shape a compelling employee value proposition that attracts top talent and retains our brightest minds. You'll work closely with and report into the Director of Remuneration and Recognition, HR, to help drive the changes needed and ensure the initiatives put in place are future proof to align with the growth plans of the firm. Responsibilities Reward Strategy & Delivery Support the design and implementation of a competitive, equitable reward framework aligned with organisational goals Support annual pay review and bonus cycles, ensuring fairness and transparency Benchmark compensation practices and provide insights to senior leadership Support on the annual salary benchmarking, bonuses and pay reviews Ensure reward practices support career progression and equity Benefits Management Oversee the development and administration of the employee benefits platform, working closely with the provider on maintenance and managing the annual windows, including pensions, healthcare, and flexible offerings Partner with external providers to ensure cost-effective, high-value solutions Continuously evaluate and evolve benefits to meet the changing needs of our workforce, ensuring that the EVP and the wellbeing needs of our employees are met Work with the providers of our pension governance and report to senior leadership and employees with targeted and informative pension information Wellbeing Leadership Champion a holistic wellbeing strategy that supports mental, physical, financial, and social health needs Collaborate with internal teams and external experts to deliver impactful wellbeing initiatives, webinars and content Monitor wellbeing trends and measure the programme effectiveness Develop a wellbeing strategy tailored to the demands of accountancy professionals, including mental health, burnout prevention, and work-life balance Collaborate with internal champions and external experts to deliver targeted initiatives (e.g. busy season support, financial wellbeing workshops) Monitor wellbeing metrics and report outcomes to leadership Stakeholder Engagement & Governance Act as a trusted advisor to People Business Partners and senior leaders Ensure compliance with relevant legislation and internal policies Lead cross-functional projects and contribute to national people strategy Technical skills, experience & knowledge: Organisational and administration skills. Lead on allocated work in conjunction with colleagues on strategic HR projects. Proven experience in reward, benefits, and wellbeing within a complex organisation Strong analytical skills and comfort with data, benchmarking, and reporting Deep understanding of UK employment law and regulatory frameworks Exceptional communication and stakeholder management skills Passion for creating inclusive, supportive environments where people can flourish Previous experience in using HR database systems. Excel word Required Skills & Qualifications: Minimum of 4 years experience Experience with HRIS and compensation/benefits platforms Knowledge of ED&I principles in reward and wellbeing design CIPD level 5, working towards level 7. Excellent interpersonal and communication skills. Able to make a persuasive, clear presentation of ideas both in writing and verbally, to influence others and gain acceptance; creates a positive impression on others. An ability to measure commercial risk ensuring that the correct decisions are made for the business. Experience in reward, benefits, and wellbeing within a professional services or accountancy firm Strong analytical and commercial acumen, with comfort navigating complex data and regulatory frameworks Excellent communication and stakeholder management skills, with the ability to influence at Partner level A passion for creating inclusive, high-performing environments An ability to promote the People department positively to the Firm. Crowe UK is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.
