Do you have experience as a commercial account handler for an insurance business? Do you specialise in fleet and professional indemnity? If so, then this is the role you've been waiting for Our client, an extremely successful insurance business, is looking to expand their team of account handlers! Join a dynamic and reputable insurance business where your knowledge of fleet and professional indemnity will be rewarded and most importantly valued! Salary, Benefits & Hours 30k - 35k Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support Made Employment are looking for a confident and experienced commercial account handler to specialise in fleet & professional indemnity. You'll be responsible for managing a portfolio of SME to mid-market clients with a focus on fleet & professional indemnity risks. Broking experience essential! You'll also have sound knowledge of insurance principles and practices along with knowledge of current compliance regime for general insurance Computer & keyboard skills - Navigation of standard office PC Systems - Essential working knowledge of Microsoft Word and Excel - Past use of Open GI(MISYS) would be beneficial
Oct 07, 2025
Full time
Do you have experience as a commercial account handler for an insurance business? Do you specialise in fleet and professional indemnity? If so, then this is the role you've been waiting for Our client, an extremely successful insurance business, is looking to expand their team of account handlers! Join a dynamic and reputable insurance business where your knowledge of fleet and professional indemnity will be rewarded and most importantly valued! Salary, Benefits & Hours 30k - 35k Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support Made Employment are looking for a confident and experienced commercial account handler to specialise in fleet & professional indemnity. You'll be responsible for managing a portfolio of SME to mid-market clients with a focus on fleet & professional indemnity risks. Broking experience essential! You'll also have sound knowledge of insurance principles and practices along with knowledge of current compliance regime for general insurance Computer & keyboard skills - Navigation of standard office PC Systems - Essential working knowledge of Microsoft Word and Excel - Past use of Open GI(MISYS) would be beneficial
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Oct 01, 2025
Full time
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
