Connect2Surrey

The role : Responsible for commissioning services to improve Visitor Services on the Countryside Estate; overseeing the delivery of specific outputs to time, quality and cost.Key outputs will include:- Working with visitors and non-visitors to the Countryside Estate to facilitate a co-designed approach to establishing outcomes and practical delivery which support the 2030 Vision for visitor experience- Cross-departmental working to deliver web-based and digital systems which support an increase in the range of visitor experiences on site- Commissioning market research into user groups and commercial markets to direct programme delivery- Sourcing, procuring and managing consultants to deliver projects to a successful outcome- Responsibility for budget management and reporting- Responsibility for establishing a set of programme indicators and success criteria, maintaining a programme plan and submitting progress reports through relevant governance channels- Providing technical input to strategic planning, strategy development within the Commissioning and Countryside Teams Work Context: The Council is undergoing a period of unprecedented change and this role will be an important part of the ongoing transformation. The role holder will need to work collaboratively with internal and external stakeholders to embed commissioning within initiatives. Working closely with the Countryside Estate Operational Team this role will be integral to delivering a commissioning based approach to both digital and on-site visitor improvements. Budget Responsibility : Direct responsibility for budget up to 0.5m Experience: Professional qualification, or able to evidence knowledge and understanding of appropriate business disciplines. Comprehensive knowledge of computerised business systems in terms of functionality and capability (some roles). Knowledge of principles, practices, policies and procedures relating to business planning and financial and organisational management. Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals. Ability to understand, meet and exceed customer expectations. Proven problem solving skills, and the ability to exercise high levels of initiative to devise and implement workable solutions. Proven ability to manage a range of projects through to completion. Significant practical or professional experience and understanding of business, supporting service teams and/or providing support to the public. Previous management experience including staff supervision, development and organisational skills. A Project management qualification. Experience of developing system requirements, process maps and implementing digital improvements. Experience of managing projects and ensuring that the project management documentation meets the required standards. Strong communication skills with a open and honest approach, with ability to work comfortably with colleagues and mangers at all levels and with a wide range of external and internal stakeholders including Members. Ability to work with suppliers, support on the negotiations of contracts and day to day management of the relationship. Ensures that project management documentation meets the required quality standards. Advanced ability to manage uncertainty and understand the impact of this on portfolio/ project. Experience of working within a political setting. Role Summary: Roles at this level lead and manage the work of larger teams, or a grouping of two or more teams with a common theme. Alternatively they may be professional roles undertaking research and providing complex advice and/or managing specialist projects. They will plan and ensure progress within established procedures and policy, and respond effectively to changing priorities and different situations. They will work closely with customers, staff, partners, third parties, agencies and/or contractors and have a primary role ensuring their services achieve the agreed service standards in a cost effective way and improving quality standards. Forward planning could be for months ahead and the role will contribute to longer-term development. Work requires the consideration of future implications beyond the immediate problems and may involve the creation of new approaches and procedures to solve the problem. Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Role Purpose 1. Coordinate and support the delivery of a new SCC/ICB/VCSE Community and Neighbourhood Model and strategy focusing on prevention and early Intervention across health and social care with key shared objectives and delivery plans underpinning the strategy. 2. Ensure that they are working in partnership with the relevant statutory voluntary and third sector organisations, other professionals, individuals, carers, families and the community in order to provide positive outcomes. 3. Ensure that activity is aligned to political, strategic and financial drivers and priorities in both the council and the ICB and that decision makers are effectively engaged. 4. Support the delivery of the outcomes from the 2025/26 Better Care Fund (BCF) Review 5. Support the successful disaggregation of BCF into East and West Surry Unitary authorities and the new ICB footprint 6. Support the coordination and delivery of the outcomes from the Continuing Health Care working group. Work Context Working with the Executive Director of Adults, Wellbeing and Health Partnerships and the Directorate Leadership Team, the VCSE Alliance and the ICB Chief Executive and Exec BoardThe postholder will be managed by the Director Transformation, Assurance & Integration but will be expected to work proactively and independently with minimal supervision within a highly complex environment, demonstrating resilience to deal with challenging priorities. Representative Accountabilities Develop, co-ordinate and support service planning for the service or functional area to ensure the delivery of high quality, value for money and consistent services in line with agreed service standards and statutory requirements.Develop, and recommend policy and practice improvement in the relevant service/functional area, working collaboratively across the area and consulting with key stakeholders, to ensure effective implementation that supports continuous improvement.Provide professional leadership to the team/s and/or colleagues, strengthening skills and competence and fostering a strong culture of standards, performance and accountability to deliver public value and efficiency.As a lead expert in a specialised field provide timely, accurate and customer focused advice and guidance to managers to support good practice and compliance with statutory requirements. Maintain effective budgetary control, while ensuring legal, regulatory and policy compliance within area of responsibility are effectively managed, and that effective systems operate to manage performance and risk. Lead major programmes and reviews and represent the business area in internal and/or external initiatives to enhance reputation and service delivery.Champion and manage transformational change and embed new ways of working to ensure high quality service delivery and value for money.Work collaboratively internally and externally to ensure that issues are effectively managed and foster partnership working to promote sustainable service improvements and generate efficiencies. On call - be available if required to maintain key service delivery and in the event of a serious incident. Representative Accountabilities Develop, co-ordinate and support service planning for the service or functional area to ensure the delivery of high quality, value for money and consistent services in line with agreed service standards and statutory requirements.Develop, and recommend policy and practice improvement in the relevant service/functional area, working collaboratively across the area and consulting with key stakeholders, to ensure effective implementation that supports continuous improvement.Provide professional leadership to the team/s and/or colleagues, strengthening skills and competence and fostering a strong culture of standards, performance and accountability to deliver public value and efficiency.As a lead expert in a specialised field provide timely, accurate and customer focused advice and guidance to managers to support good practice and compliance with statutory requirements. Maintain effective budgetary control, while ensuring legal, regulatory and policy compliance within area of responsibility are effectively managed, and that effective systems operate to manage performance and risk. Lead major programmes and reviews and represent the business area in internal and/or external initiatives to enhance reputation and service delivery.Champion and manage transformational change and embed new ways of working to ensure high quality service delivery and value for money.Work collaboratively internally and externally to ensure that issues are effectively managed and foster partnership working to promote sustainable service improvements and generate efficiencies. On call - be available if required to maintain key service delivery and in the event of a serious incident. Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.