MP Jobs Ltd t/a MP Recruitment Group

The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager s absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements

Product Information Administrator Oxfordshire Full-Time Permanent Are you a detail-driven administrator with strong Excel skills and a passion for data accuracy? This is an exciting opportunity to join a growing, forward-thinking business where the Product Information Team plays a central role in supporting operations across the company. The Role Reporting to the Trading Controller, you will be responsible for maintaining and managing product data, ensuring all information is accurate, up to date, and accessible across the business. Key Responsibilities Inputting and maintaining product data within a bespoke database Creating and allocating barcodes and shipping marks Registering product designs Managing product certification, including FSC accreditation and inspection reports Ensuring documentation is available to internal teams Reviewing and maintaining data accuracy across websites and catalogues About You Highly organised with excellent attention to detail Analytical and methodical in your approach Strong IT skills, including Excel and database systems Comfortable handling large volumes of data with accuracy Able to work to tight deadlines and manage competing priorities Confident communicator with the ability to work both independently and within a team Previous experience in a data or administration-focused role is desirable Why Apply? Join a growing, dynamic business Work within a supportive and collaborative team Opportunity to develop your skills in a fast-paced environment If you are looking for a role where accuracy, organisation, and attention to detail are key, we would love to hear from you. Apply now or contact us for more information.

The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager s absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements