Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. These are currently scheduled for the following dates: Wednesday 18th March 2026 Friday 20th March 2026 Start date for this role is Monday 20th April 2026! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Mar 13, 2026
Full time
Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. These are currently scheduled for the following dates: Wednesday 18th March 2026 Friday 20th March 2026 Start date for this role is Monday 20th April 2026! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Job Title: Health & Safety Advisor Location: Portsmouth Salary: £35,000 £40,000 DOE Contract: Permanent Hours: Full-time, 37.5 hours per week Role Overview Based in Portsmouth, working for a fantastic industry leading, family owned business, you will be responsible for maintaining compliance within legal requirements, while ensuring internal policies and procedures remain robust and effective. You will support the company s Quality Strategy, working closely with management and staff to identify, assess and manage regulatory risk across the organisation. Health & Safety Advisor Main Responsibilities Develop and implement compliance programmes and policies, including conducting risk assessments. Lead on achieving and maintaining certifications, including ISO45001 and EcoVadis. Ensure the company has effective internal controls to measure and manage risk. Design, update and maintain internal policies to mitigate legal and regulatory risk. Lead internal audits and support external audits. Develop and update health, safety and environmental policies to ensure ongoing compliance. Communicate key ethical principles, regulatory changes and compliance requirements across the business. Ensure employees operate safely and in line with company policies and legislation. Maintain accurate and comprehensive compliance documentation. Track, investigate and report compliance violations or irregularities. Stay up to date with changes in laws and regulations. Design and deliver EHS training to staff at all levels. Identify opportunities for continuous improvement across HSEQ processes. Health & Safety Advisor Skills & Experience Previous experience in a HSEQ role. Strong understanding of ISO9001, ISO14001 and ISO45001. In-depth knowledge of working within a regulated environment. Health & Safety qualification (e.g. NEBOSH Certificate or equivalent). Knowledge of UK health and safety legislation and standards. Excellent communication and training skills. Proactive, organised and confident working independently. Health & Safety Advisor Benefits Free onsite parking Company pension scheme Cycle to work scheme 24 days annual leave plus bank holidays Birthday vouchers Company events If you have the experience and expertise to thrive in this role, please reach out to one of the team at Liberty Recruitment Group.
Mar 08, 2026
Full time
Job Title: Health & Safety Advisor Location: Portsmouth Salary: £35,000 £40,000 DOE Contract: Permanent Hours: Full-time, 37.5 hours per week Role Overview Based in Portsmouth, working for a fantastic industry leading, family owned business, you will be responsible for maintaining compliance within legal requirements, while ensuring internal policies and procedures remain robust and effective. You will support the company s Quality Strategy, working closely with management and staff to identify, assess and manage regulatory risk across the organisation. Health & Safety Advisor Main Responsibilities Develop and implement compliance programmes and policies, including conducting risk assessments. Lead on achieving and maintaining certifications, including ISO45001 and EcoVadis. Ensure the company has effective internal controls to measure and manage risk. Design, update and maintain internal policies to mitigate legal and regulatory risk. Lead internal audits and support external audits. Develop and update health, safety and environmental policies to ensure ongoing compliance. Communicate key ethical principles, regulatory changes and compliance requirements across the business. Ensure employees operate safely and in line with company policies and legislation. Maintain accurate and comprehensive compliance documentation. Track, investigate and report compliance violations or irregularities. Stay up to date with changes in laws and regulations. Design and deliver EHS training to staff at all levels. Identify opportunities for continuous improvement across HSEQ processes. Health & Safety Advisor Skills & Experience Previous experience in a HSEQ role. Strong understanding of ISO9001, ISO14001 and ISO45001. In-depth knowledge of working within a regulated environment. Health & Safety qualification (e.g. NEBOSH Certificate or equivalent). Knowledge of UK health and safety legislation and standards. Excellent communication and training skills. Proactive, organised and confident working independently. Health & Safety Advisor Benefits Free onsite parking Company pension scheme Cycle to work scheme 24 days annual leave plus bank holidays Birthday vouchers Company events If you have the experience and expertise to thrive in this role, please reach out to one of the team at Liberty Recruitment Group.
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
Oct 07, 2025
Full time
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
