Customer Service Advisor Liberty Recruitment Group are proud to be working exclusively with a fantastic organisation in the search for a proactive and experienced Customer Service Advisor! Our client is a well-established organisation within the manufacturing industry. They are seeking an experienced individual to act as the first point of contact for customer enquiries, providing professional support and ensuring a first-class customer experience throughout the order process. Based in Chichester , paying up to £28,000 plus an excellent range of company benefits, this is an opportunity not to be missed! Customer Service Advisor Responsibilities: Act as an important first point of contact for customers, handling incoming calls in a prompt and professional manner Provide informed product support and recommend appropriate solutions based on individual customer requirements Confirm and communicate delivery lead times clearly, ensuring customer expectations are managed effectively throughout the order process Liaise with relevant internal and external parties to ensure customer queries are fully resolved Ensure customer enquiries are escalated smoothly where required, maintaining clear communication and keeping customers informed at all stages Customer Service Advisor Requirements: Previous experience within a customer service role Excellent communication skills with a professional and friendly manner Strong organisational skills with the ability to manage multiple tasks effectively Confident handling customer queries and resolving issues proactively A strong attention to detail and ability to provide accurate information Ability to work collaboratively with internal departments and external customers IT literate and confident using Microsoft Office packages Customer Service Advisor Benefits: 23 days holiday + bank holidays Hybrid working options following a successful probationary period Free parking Employee Assistance Programme Various social events Plus, so much more If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
May 12, 2026
Full time
Customer Service Advisor Liberty Recruitment Group are proud to be working exclusively with a fantastic organisation in the search for a proactive and experienced Customer Service Advisor! Our client is a well-established organisation within the manufacturing industry. They are seeking an experienced individual to act as the first point of contact for customer enquiries, providing professional support and ensuring a first-class customer experience throughout the order process. Based in Chichester , paying up to £28,000 plus an excellent range of company benefits, this is an opportunity not to be missed! Customer Service Advisor Responsibilities: Act as an important first point of contact for customers, handling incoming calls in a prompt and professional manner Provide informed product support and recommend appropriate solutions based on individual customer requirements Confirm and communicate delivery lead times clearly, ensuring customer expectations are managed effectively throughout the order process Liaise with relevant internal and external parties to ensure customer queries are fully resolved Ensure customer enquiries are escalated smoothly where required, maintaining clear communication and keeping customers informed at all stages Customer Service Advisor Requirements: Previous experience within a customer service role Excellent communication skills with a professional and friendly manner Strong organisational skills with the ability to manage multiple tasks effectively Confident handling customer queries and resolving issues proactively A strong attention to detail and ability to provide accurate information Ability to work collaboratively with internal departments and external customers IT literate and confident using Microsoft Office packages Customer Service Advisor Benefits: 23 days holiday + bank holidays Hybrid working options following a successful probationary period Free parking Employee Assistance Programme Various social events Plus, so much more If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
Oct 07, 2025
Full time
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
