LNJ RECRUITMENT LIMITED

LNJ Recruitment is working on behalf of a leading UK insurance organisation to appoint a Risk & Governance Manager to support Retail's COO and wider business teams in maintaining strong operational governance, first-line risk management, and oversight of customer outcomes across UK Retail. The role also plays a key part in translating MI and customer outcome data into clear insights, supporting informed decision-making, remedial actions, and continuous operational improvement. Key Responsibilities Operational Risk and Resilience Maintain and continuously develop Retail's operational resilience framework and business continuity plans. Support scenario testing, lessons learned reviews, dependency mapping and resilience action planning. Update and maintain the Retail Operational Risk Register, ensuring risks are clearly articulated, assessed, owned and mitigated. Governance and Control Oversight Coordinate first-line controls and remedial actions arising from audits, assurance reviews or regulatory requirements. Drive completion of governance actions, maintaining clear tracking, assurance schedules and reporting packs. Ensure Retail governance frameworks and controls remain aligned with Group standards and regulatory expectations. Committees, Conduct and Consumer Duty Act as secretariat and delivery lead for the Retail Customer & Conduct Committee. Track actions relating to Consumer Duty, customer outcomes, fairness and vulnerability. Ensure conduct and customer outcome considerations are embedded into governance and operational decision-making. MI, Insight and Reporting Partner closely with MI and Insight teams to interpret data, identify emerging risks and highlight required preventative or remedial actions. Provide regular, clear and structured risk, conduct and governance reporting to the Retail COO and leadership teams. Surface key themes, trends and areas of concern in a way that supports effective decision-making. Cross-Functional Collaboration Work collaboratively with Group Compliance, Risk, Operations, IT, Claims and Proposition teams. Coordinate activity across functions to ensure consistent application of controls and governance disciplines. Act as a trusted point of contact for Retail on risk, governance and conduct matters. Essential Experience and Skills Strong experience in operational risk, governance or first-line compliance within insurance or financial services. Good understanding of FCA expectations, including SYSC, Operational Resilience and Consumer Duty. Experience maintaining risk registers, governance frameworks and control environments. Ability to interpret MI and customer outcome data to identify high-risk trends and required actions. Strong communication and influencing skills, with confidence engaging senior stakeholders. Desirable Experience Experience supporting operational resilience programmes. Experience running governance committees, reporting cycles or coordinating cross-functional assurance activity. Knowledge of broking operations, customer journeys, operational excellence or insurance distribution chains.

Account Handler - Commercial Working Type Office Based / Hybrid Team Profile The Commercial team has extensive experience managing a wide range of commercial policy types and looking after a variety of technical accounts. Rather than focusing on a single specialism, the team works collaboratively to provide comprehensive insurance solutions tailored to clients' diverse needs. Position Profile As an Account Handler, you will play a key role in delivering exceptional service to clients by managing their insurance portfolios and supporting the team in providing tailored insurance solutions. Working closely with Account Executives, you will ensure client needs are met efficiently while maintaining high standards of accuracy, compliance, and professionalism. Your role will focus on fostering strong client relationships, driving retention, and supporting operational excellence. Key Responsibilities Client Management Respond promptly and professionally to client queries, ensuring a high level of customer service. Build and maintain strong relationships with clients, understanding their individual insurance requirements. Assist with the preparation and renewal of client insurance policies, ensuring accuracy and continuity of cover. Provide expert advice on a range of insurance products and identify opportunities to enhance client coverage. Policy Administration Process new business, renewals, endorsements, and cancellations accurately and within agreed timelines. Review and ensure the accuracy of policy documentation, terms, and conditions. Maintain up-to-date and accurate client records in line with company policies and procedures. Insurer Negotiation Liaise with insurers to secure favourable terms and ensure policies meet client needs. Negotiate premiums and coverage terms to achieve the best outcomes for clients. Compliance and Regulation Ensure all activities comply with FCA regulations and company compliance standards. Stay informed about regulatory and market changes to provide accurate advice to clients. Collaboration and Teamwork Work closely with Account Executives and colleagues to deliver seamless client support. Share knowledge and best practices within the team to improve service delivery. Support and mentor less experienced team members as required. Candidate Profile Attributes / Skills / Qualifications Candidates must meet the essential criteria through relevant experience or demonstrated transferable skills. Desirable attributes, skills, and qualifications will be considered a strong advantage. We welcome candidates with medium to advanced experience in commercial insurance, capable of handling a diverse range of policy types. Experience and Qualifications Essential: Experience in a commercial insurance account handling role. Knowledge of commercial insurance products and markets. Proficiency in insurance platforms and client management systems. Strong understanding of FCA regulations and Consumer Duty obligations. Desirable: ACII qualification or willingness to work towards it. Experience with Acturis or similar systems. Key Skills and Attributes Strong organisational and multitasking abilities. Excellent communication and client relationship skills. Attention to detail and a commitment to professionalism. Proactive, solution-oriented mindset. A collaborative team player.

Senior Account Executive Amersham Permanent Full Time Hybrid (2 days office) We're looking for an experienced Senior Account Executive to join a growing commercial team. This is a client-facing role combining new business development, account management, and technical insurance expertise. You'll inherit a book of business and will be responsible for developing client relationships, driving growth, and delivering tailored insurance solutions. Key Responsibilities Build and maintain strong client relationships as a trusted advisor Generate new business through networking, referrals, and research Manage renewals, negotiations, and policy reviews Provide tailored commercial insurance solutions Stay up to date with market and regulatory changes Support junior team members and maintain compliance standards Requirements Proven experience as a Commercial Account Executive Strong new business and client retention track record Solid knowledge of insurance products and underwriting Excellent communication and organisational skills Desirable CII/ACII qualified (or working towards) Experience with Acturis What's on Offer Supportive, collaborative environment Clear progression opportunities Exposure to varied commercial clients Hybrid working after onboarding

Job profile Commercial Account Executive / Development Executive Department : Commercial Reports to: Scotland Manager Role Summary: Are you ready to drive growth, build relationships, and make an impact in a fast- growing, supportive team? We're on the lookout for an energetic, client-focused Account/Development Executive to join our Scotland office! If you're a natural at sales, love connecting with people, and have a proactive spirit, we'd love to hear from you.What You'll Do: Build and Grow Client Relationships: Become the trusted partner for an allocated portfolio of clients through regular visits and dedicated support. Collaborate for Excellence: Work closely with Account Handlers to ensure clients receive exceptional service, top-notch technical advice, and clear, precise documentation. Spot Opportunities: Identify cross-selling potential and address any coverage gaps to ensure our clients' needs are thoroughly covered. Drive Growth: Plan and execute strategies that fuel both personal and company growth in a collaborative and supportive environment. Stay Ahead of the Curve: Keep up with market trends, product developments, and your own ongoing training. You'll keep your skills sharp, your knowledge current, and your clients happy. Regulatory Compliance: Ensure all work is performed to the highest standards, adhering to FCA regulations. What We're Looking For: Education & Qualifications: Essential qualifications include English and Maths at Standard Grades or equivalent. Cert CII/Dip CII qualifications are a bonus! Industry Knowledge: Familiarity with the insurance industry (knowledge of the transport sector is a plus, though we'll provide training if you're new to it). Tech Skills: Experience with the Acturis system is helpful, along with proficiency in MS Word, Excel, and Outlook. Perks and Benefits Salary: Competitive salary Working Location: A mix of office and remote arrangements to support work-life balance. Benefit: Bupa cash plan & Death in Service benefit for peace of mind. Perks: Exclusive perks at work to enjoy discounts and rewards . Why Join Us? This role is more than just a job; it's a chance to grow your career in a company that values innovation, collaboration, and continuous learning. You'll be joining a team that's not only enthusiastic about what we do but also about supporting each other's success. Ready to take the next step? If you're excited to make a difference and grow with us, apply today! If you have any inquiries regarding this role, please contact a friendly member of the LNJ Recruitment team.

Client Services Executive Manchester Specialist Property Insurance Broker We're working with a highly respected insurance broker in Manchester that manages a significant property insurance portfolio. They're now looking for a Client Services Executive to support the Account Executive and senior leadership team while delivering an exceptional service to a key client. This position is ideal for someone who thrives on structure, accuracy, and responsibility. You'll play a central role in keeping a complex portfolio running smoothly, managing renewals, insurer negotiations, data analysis, and day-to-day client support. The Role Act as a key point of contact for the client, understanding their needs and recommending appropriate cover Gather claims data and risk information ahead of renewal discussions Manage the full renewal and placement process, from obtaining terms to agreeing cover Liaise with insurers to confirm cover and handle premium invoicing Maintain accurate policy records on Acturis Prepare reports, research, data packs, and meeting materials for senior stakeholders Set up direct debit agreements and coordinate with accounts teams and insurers Provide responsive, professional service across phone and email Monitor market trends and factors impacting the portfolio Ensure full FCA and regulatory compliance Work closely with underwriters to process policy amendments About You Commercial Experience for 2 years Strong technical knowledge and confidence managing large, complex portfolios Advanced Excel skills, including formulas, insurer rating analysis, MTAs, and mail merges Cert CII qualified (or working towards further qualifications) Strong negotiation and communication skills Comfortable building trusted relationships with clients and insurers Solid understanding of FCA requirements and current market conditions Why Apply? You'll join a growing, well-regarded brokerage where your contribution genuinely makes an impact. The portfolio is high value and technically engaging, the team is collaborative and supportive, and there's clear scope to develop your expertise and progress your career.